IceBox wants to reset up IceTv each time the box reboots

Nick Corr · July 24, 2025, 10:05:16 AM

Hi All,
I sometimes get the email from IceTv that the recorder has stopped getting downloads and usually fix it by just pressing and holding the power button on the IceBox to get it to reboot.
It is now forgetting the IceTV log in each time and goes through the whole IceTV set up of entering the creds and rescanning the channels.

This is causing me problems as the scan sometimes fails to finish and therefore Ice is not set up.

Any hints on this?

Nick

IanL-S · July 25, 2025, 07:54:06 AM

Do not recall a similar problem being reported before.

Are you using an IceTV IceBox or a BYOB IceBox.

Is the IceBox connected to the internet by Wi-Fi or Ethernet?

You could try reinstallation of the firmware but I recommend not doing so until others have had an opportunity to comment.

Ian

Nick Corr · July 25, 2025, 09:22:14 AM

Thanks Ian,

IceTV IceBox and connected to the internet via ethernet connection.

Sorry should also add, that with this mess the recordings are not updating. It was able to finish the scan last night, but then gave some Ice error and told me to check the log files. Not sure where I can find them or even, where you check if Ice is behaving itself etc.

Nick

IanL-S · July 25, 2025, 03:47:04 PM

Thanks for the additional information. The log files are not easy to understand - I am not really able to fathom them.

Just reread your initial post, and I had something similar happen when two of my three IceBox stopped talking to the IceTV servers while I was on holiday a few weeks back. The Beyonwiz did not have this problem. I suspect the problem started with a power failure and loss of internet connection. In my case a reboot solved the problem, but is not doing so for you.

If it is an IceTV IceBox rather than a BYOB IceBox I would put in a support case. You can also check out the IceBox support page which may have a hind on a solution https://support.icetv.com.au/hc/en-us/categories/5888089763983-IceBox.

I am getting to the stage where I suspect that reinstallation of the IceBox firmware may be the best solution.

Daniel Hall at IceTV · July 25, 2025, 04:01:53 PM

Hi Nick,

First question I have is how much free space is there on the IceBox, you can check this by going into Settings and then into System Information and onto the Storage tab on the left hand side. You need to look at the line that ends with '/storage'.

If the setup wizard is not completing though the only option is to perform a soft reset, by going into Settings, then LibreELEC and on the System tab go down to "Reset System Settings to defaults" (it will say "SOFT RESET" at the bottom in green if you are on the right one) and select it, then confirm the window that comes up. After the soft reset the IceTV wizard will come up again, but this time it will complete.

IanL-S · July 26, 2025, 09:09:53 AM

@Daniel Hall, good suggestion to look at storage. I did not think of doing so as I keep a close eye on free space via TVHeadend.

DeltaMikeCharlie · July 26, 2025, 09:23:34 AM

Quote from: Daniel Hall at IceTV on July 25, 2025, 04:01:53 PMFirst question I have is how much free space is there on the IceBox, you can check this by going into Settings and then into System Information and onto the Storage tab on the left hand side. You need to look at the line that ends with '/storage'.

Daniel - Perhaps you could add a periodical check of free HDD space to the IceTV addon and then alert the user when a particular threshold is reached. This would need to cover not only '/storage' but the Kodi addons, config and database directories as well.

shutil.disk_usage(path)
https://docs.python.org/3/library/shutil.html

Nick Corr · July 28, 2025, 01:08:00 PM

Hi Daniel,

Thanks for that, there was about 100Gb free memory and the soft reset sorted it all out.

Nick

Quote from: Daniel Hall at IceTV on July 25, 2025, 04:01:53 PMHi Nick,

First question I have is how much free space is there on the IceBox, you can check this by going into Settings and then into System Information and onto the Storage tab on the left hand side. You need to look at the line that ends with '/storage'.

If the setup wizard is not completing though the only option is to perform a soft reset, by going into Settings, then LibreELEC and on the System tab go down to "Reset System Settings to defaults" (it will say "SOFT RESET" at the bottom in green if you are on the right one) and select it, then confirm the window that comes up. After the soft reset the IceTV wizard will come up again, but this time it will complete.