credit card charged twice this month ?

chopper · December 19, 2024, 01:42:46 PM

Hello.
My credit card was charged twice this month, which isn't correct.
Anyone else get charged twice ?
Thanks

18/12/2024	07:50	TV TV AUSTRALIA LEURA AU	$3.99	
18/12/2024	07:49	TV TV AUSTRALIA LEURA AU	$3.99

MD · December 19, 2024, 02:09:32 PM

Hi, unfortunately everyone did on that renewal run.

We don't know what happened except to guess it was a hiccup between our database and our payment gateway. If you go to your account details you'll see your expiry is now February 17th so although charged twice you have receieved two montly subscriptions. Is it OK with you if we leave it as it is to save us having to manually refund the amount and re-adjust your expiry date back to a single subscription period?

IanL-S · December 19, 2024, 03:01:20 PM

"Good" to know that I was not the only one. In my case I am happy to take the least effort alternative and leave things as they are.

chopper · December 19, 2024, 03:22:59 PM

me too, since the double renewal added 2 months rather than just one.

cheers

srto2 · January 03, 2025, 09:56:07 AM

Quote from: MD on December 19, 2024, 02:09:32 PMHi, unfortunately everyone did on that renewal run.

We don't know what happened except to guess it was a hiccup between our database and our payment gateway. If you go to your account details you'll see your expiry is now February 17th so although charged twice you have receieved two montly subscriptions. Is it OK with you if we leave it as it is to save us having to manually refund the amount and re-adjust your expiry date back to a single subscription period?

That's all understood. But $3.99?? How do I reduce my $8.99 monthy subscription to $3.99?? Is there a secret code?

MD · January 03, 2025, 10:03:26 AM

$3:99 is for a simple XMLTV EPG data subscription with no IceTV recording management services and integrated apps and website. It is listed and described in the store section of our website.

srto2 · January 03, 2025, 12:42:58 PM

Quote from: MD on January 03, 2025, 10:03:26 AM$3:99 is for a simple XMLTV EPG data subscription with no IceTV recording management services and integrated apps and website. It is listed and described in the store section of our website.

Ah! Thanks. I have used the XMLTV service with a Rasberry Pi implementation of Kodi (not now) but didn't know there was a separate sub.