Auto renew settings not sticking

[NBOSTI]

last month when my account should of Auto renewed it simply expired. My card would usually show a charge a few days prior to the recharge date as is expected. But this did not happen, and under the Auto Renew section on the web page it was showing "Your account will expire on ..." instead of the usual  " Your account will renew on ...". Sure enough my account expired and I had no access to the service.
I had to manually add another month.
The same thing has happened this month, my account is due to expire on Monday 27/01, it has not renewed even though on the web it is showing as Auto Renew enabled, and again is showing that it will expire instead of renew.
I have updated the card details several times but still the same.. showing as auto renew enabled but no renewal date,... only when it will expire and it does so on that date.
Why won't my auto renew settings stick and be adhered to?

[GaiO IceTV]

Hi Garth, I've asked Dan to have a look at your issue. I'm assuming you saved the changes you made each time.
cheers Gai

[Daniel Hall at IceTV]

last month when my account should of Auto renewed it simply expired. My card would usually show a charge a few days prior to the recharge date as is expected. But this did not happen, and under the Auto Renew section on the web page it was showing "Your account will expire on ..." instead of the usual  " Your account will renew on ...". Sure enough my account expired and I had no access to the service.
I had to manually add another month.
The same thing has happened this month, my account is due to expire on Monday 27/01, it has not renewed even though on the web it is showing as Auto Renew enabled, and again is showing that it will expire instead of renew.
I have updated the card details several times but still the same.. showing as auto renew enabled but no renewal date,... only when it will expire and it does so on that date.
Why won't my auto renew settings stick and be adhered to?

I had a look back through and can't see why it didn't go through in December, but I can see it in the list of renewals that will be processed tomorrow morning. We will also double check when the processing run happens tomorrow morning to ensure it's included. Looking at your account now and auto renewal is enabled as it should be.

We do not show a date when an account will renew (and never have), it is done the day before your account expires and we just show the current expiry date.

[NBOSTI]

Thank you GaiO and Daniel, and apologies for late reply.
The payment went through on 27/01 as it should have.
As to why it did not process in December, I  also have no idea, unless it was a new verification process implemented by the card issuer that I overlooked.
I must have been mistaken as to how the account expiry/renewal date was shown, getting older and mind not as sharp.
 I used to get notified by my bank about a payment a few days prior to expiry date, not the day before, and the auto renew page states that payments will be charged a few days prior to expiry. Of that I am certain.
That is what raised my concern after the December charge failed to process.
I shall keep an eye on it going forward.
Thanks for your tireless commitment over the years. Regards Garth.