Moved from ACT to QLD - EPG data not populating

[asteele]

Beyonwiz V2

This will be something I've broken, I have gone through other forum posts but haven't spotted a clue for me.

I moved from ACT to QLD, performed a tuner scan for Brisbane - it finds 44 channels.

IceTV looked get confused somehow, showing me "Select the correct LCN for each channel"
I clicked "All" for every line, and also tried selecting the numeric value for each line.

Now I am getting email error messages from ICETV with the message:

"No valid service mapping for channel_id 2595"

and when I view the EPG guide on my Beyonwiz V2 I am only seeing channel info for SBS and ABC channels.

I have done a full reboot, and confirm ICETV is enabled, is logging in and has good messages in the logfile... but issue not solved.

I have clearly dug myself into a hole, can someone please help me dig myself out?


Thanks,

Antony.

[MD]

Just a suggestion - is your TV antenna pointing SW towards Brisbane or NW towards the Sunshine Coast?

[asteele]

Ah! Not sure, but initially I had Beyonwiz scan for "All Australia" - I only changed this to "Brisbane" when digging myself deeper into the hole I am now in. Either way, I am seeing all the channels OK - its the "mapping" where I have my issue, and I am hoping that not seeing the EPG guide coming in from IceTV is the first challenge. I never had an issue with it in Canberra.

Thanks for any suggestions.

[Daniel Hall at IceTV]

I can see your account was changed across to Brisbane correctly.

One thing that would be worth checking is to run through the steps at https://support.icetv.com.au/hc/en-us/articles/227081427-How-do-I-clear-the-guide-and-force-an-update-on-the-Beyonwiz-T-U-and-V-series-PVRs

[prl]

Have you changed your region in the IceTV end (My Accound>Guide>Region) from ACT - Canberra to QLD - Brisbane?

If you haven't, follow the steps to force a full IceTV reload as Daniel suggests above.

[asteele]

Hi Daniel,

Thank you!

Those simple instructions have got me back on track, everything is now working perfectly again.

Much appreciated.