IceTV Forum

IceTV Guide for IceTV enabled PVRs => Topfield => Topic started by: dingers on September 10, 2009, 04:27:44 PM

Title: New User - Topfield 2400 - Reservation Problems
Post by: dingers on September 10, 2009, 04:27:44 PM
I'm new to all this stuff.
Have installed the 2400 & IceTV to use with it.
Instalation, not a problem.
What I'm finding though is that nothing I select to record on the ICE website or the widget transfers to the Reservations list on the device. Even if I click on "resend recordings to devices" on the account page.
I've tried IceTV support - but they don't reply to my messages, so not exactly helpful.
Can anyone give me a clue to what I might need to do to get this going.
Thanks
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: timotsc on September 11, 2009, 05:37:47 PM
I have the same problem too.
I'm not sure if the 2400 can receive the reservations from Ice Interactive when on standby but I've tried with it left on and still no go. Reservations also may take some time to send to or register on the PVR, not sure.

Have you got the latest firmware (http://www.itopfield.com.au/aus/product/detail.asp?idx=242) as updating the firmware helped me a little with EPG issues on the PVR.
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: sladey on September 11, 2009, 06:24:00 PM
I am having the same issue.  My epg data is only requested when I turn the toppy off/on but my reservations are not being loaded into the Toppy.  I am on the latest firmware  - 1.04.00.  The epg should be fetched hourly according to the iceTV support guys but the last fetched date on the icetv site reflects the last time I turned the toppy off/on.

IceTV support have been somewhat responsive but I have just been "escalated" to a senior support eng.  Let's see how that goes.

Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: dingers on September 12, 2009, 11:11:55 PM
I managed to get some info from Ice, and seems to have sorted out my problems.
Seems that there's a fair delay with the update from Interactive to the 2400 - should only be 30 mins, but has taken longer. Also the PVR will only show reservations 5 days in advance - even if they show as being in your upcoming shows on ICE (they transfer over once you hit the 5 day mark).
Would seem that with me fiddling about trying to get the info onto the 2400 I managed to confuse it & create timing conflicts. Those have been cleared & reservations now seem to be going through OK.
Hope that makes sense.
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: gibster on September 14, 2009, 05:00:20 AM
I managed to get some info from Ice, and seems to have sorted out my problems.

Has Ice mentioned if your firewall/router needs to have any specific ports opened in it for this to all work?

I'm having some guide issues with my just purchased 2400 and older 5000 also. If I change the ICE configuration on their site to match the 2400, the the data downloaded causes TED/TEDS for the 5000 to crash. Waiting for response from ICE on this issue at teh moment.

gib
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: sladey on September 14, 2009, 07:26:16 PM

Quote
Has Ice mentioned if your firewall/router needs to have any specific ports opened in it for this to all work?

I have to assume there are no ports you need open.  All connections are outbound from the toppy to the ice tv site.  I have _had_ it working with no ports open. 
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: sladey on September 19, 2009, 02:29:07 PM
I have not been getting epg data reliably on my toppy for about a week now even after
I turn the toppy off and on. Icetv support told me about 3 days ago thatan issue has been found and a new firmware is on the way. I am currently on 1.04 - 19/8.
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: keichan56 on September 21, 2009, 03:58:15 PM
I have also had reservation issues (see more under my post under Topfield 2400 Setup title)...and found the only way to get it back on track is to do a restore factory settings and set it all up again.

Keith
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: tonymy01 on September 21, 2009, 04:05:05 PM
This sounds like a 7100 broken record topic... the old "factory reset" once a month to keep it working properly.  ouch.
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: adama on September 22, 2009, 03:59:29 PM
My 2400 is less than a week old.  I've been a happy toppy 5000 MP user for several years and have at last upgraded to HD.

After some teething problems trying to figure out how ICE interactive really worked, it's still a mixed bag of "Wow - this is such a convenient way to record / search for stuff online" and "OMG I'm going to throw this fricken box out the window!!"

After several rounds of clearing ALL timers and trying to force ICE to 're-download' my scheduled recordings, I think it's mostly stable. 

Outstanding issues:

1. All of my scheduled recordings for the next 4 days are showing as yellow 'alerts' in the interactive ice guide on line (even though they appear fine on the box itself).

2. If I delete or change a timer on the actual 2400 (not on-line) does ICE interactive somehow 'know' that you've changed it and reflect this in the on-line version as well?

3. As I work shifts I record Ch. 9 6pm news each night.  ICE keeps starting the recording at 6:02pm so I need to keep changing the time on the 2400 ahead by a few mins just so it doesn't keep chopping off the start of recorded shows (wasn't just Ch 9 news either!). I've tried setting the box to 'auto' time but makes no difference.  Work in progress this one - not sure how padding is used with ICE, only know that the padding on the 2400 add's time AFTER the show.

I'd say I will get used to the way it works and things will settle down into routine again soon.  But so far I'm not sold on ICE (still using 3 month free trial).  I hope that Just EPG is re-written for the Toppy 2400  ;D
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: prl on September 22, 2009, 04:21:40 PM
My 2400 is less than a week old.  I've been a happy toppy 5000 MP user for several years and have at last upgraded to HD.

After some teething problems trying to figure out how ICE interactive really worked, it's still a mixed bag of "Wow - this is such a convenient way to record / search for stuff online" and "OMG I'm going to throw this fricken box out the window!!"

After several rounds of clearing ALL timers and trying to force ICE to 're-download' my scheduled recordings, I think it's mostly stable. 

Outstanding issues:

1. All of my scheduled recordings for the next 4 days are showing as yellow 'alerts' in the interactive ice guide on line (even though they appear fine on the box itself).

2. If I delete or change a timer on the actual 2400 (not on-line) does ICE interactive somehow 'know' that you've changed it and reflect this in the on-line version as well?

3. As I work shifts I record Ch. 9 6pm news each night.  ICE keeps starting the recording at 6:02pm so I need to keep changing the time on the 2400 ahead by a few mins just so it doesn't keep chopping off the start of recorded shows (wasn't just Ch 9 news either!). I've tried setting the box to 'auto' time but makes no difference.  Work in progress this one - not sure how padding is used with ICE, only know that the padding on the 2400 add's time AFTER the show.

I'd say I will get used to the way it works and things will settle down into routine again soon.  But so far I'm not sold on ICE (still using 3 month free trial).  I hope that Just EPG is re-written for the Toppy 2400  ;D

Beyonwizes allow both pre- and post- padding. Topfields don't. I don't think that IceTV will be sending timers that start later than what they appear to be in the schedule. Have you checked the start time of the timers on the 2400? I assume you've checked the 2400's clock time (should be OK if running on AUTO time). Is your 2400 starting from standby to record the news? Usually the wakeup timer to bring a PVR out of standby is set to fire up the device a few minutes before the next timer is due to run (and to not shut down after a recording if another timer is due to start soon).

You can add, change or delete timers on the Beyonwiz when using IceTV. I think deletions stay deleted (just that episode is affected), but I haven't done that for a while, but timers I add on the Beyonwiz are definitely shown in the IceTV schedule, but aren't managed by IceTV. I have a regular weekly timer on the Beyonwiz that just records John Clarke and Bryan Dawe on Thursday's 7:30 report. Tells me all I need to know about Federal politics for the week :)

I don't know why you're seeing the yellow warning triangle for timers that have actually been transferred successfully. I was seeing them occasionally for the Beyonwiz a while ago, even though the recordings succeeded. The problem went away of its own accord. I've asked on the forum that a tooltip be added to the triangle to give a reason, but IIRC there's no such error information in the protocol. The usual legitimate reason for the triangle is sending more simultaneous timers than the recorder can handle.
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: JPP on September 23, 2009, 02:20:56 PM
......I'd say I will get used to the way it works and things will settle down into routine again soon.  But so far I'm not sold on ICE (still using 3 month free trial).  I hope that Just EPG is re-written for the Toppy 2400  ;D
I too had a bit of a problem after a short period of success when changing over to the 2400 Device on ICE. After this short period of about a day, nothing would transfer to the 2400, even though everything seemed OK. Eventually, I deleted all of my Devices and started from scratch with just the 2400 as the only Device. That certainly fixed it.

I take it the timer info that was sent from ICE does have the corrcet start time? I did a manual recording to check the actual start of a recording and found that it could be up to a minute over time before recording actually started, which seems to bear out your experience. This was from an ON state. I'll check what it does from an Standby state.

I think we have a willing author to re-write/compile JE for the 2400. Stay tuned  ;).
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: prl on September 23, 2009, 03:56:28 PM
... I did a manual recording to check the actual start of a recording and found that it could be up to a minute over time before recording actually started, which seems to bear out your experience. This was from an ON state. I'll check what it does from an Standby state. ...
Suggestions & guesses, rather than experience. I don't have a 2400 (or other Topfield). I used to have a 7000 about 2 years ago, but I don't recall it having any problems with it not starting recordings at the correct time.
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: Roman Renegade on September 26, 2009, 08:14:22 PM
Hi, this is a first-time post.  I appreciate the help from more switched on users than me.  My recordings were not appearing on the Timer Setting tonight, and via this thread, I discovered how to fix it.  All is well now having switched Toppy off and on. Very simple but it didn't occur to me!   Thanks for the advice.
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: JPP on September 26, 2009, 09:43:18 PM
... I did a manual recording to check the actual start of a recording and found that it could be up to a minute over time before recording actually started, which seems to bear out your experience. This was from an ON state. I'll check what it does from an Standby state. ...
Suggestions & guesses, rather than experience. I don't have a 2400 (or other Topfield). I used to have a 7000 about 2 years ago, but I don't recall it having any problems with it not starting recordings at the correct time.
You're absolutely correct - it does start exactly on time - to the second! The PVR powers up just over a minute before the start time, the waits until the excat second when the record icon on the VFD comes up.
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: JPP on September 26, 2009, 09:57:41 PM
Ok, it's now been about a week since I've had the 2400 and most things work well - very well in fact for a brand new release.

But, I think there are some issues to be solved wrt to the ICETV part of it. After some intial trouble as per one of my earlier posts in this thread, evrything seemed to be going OK. Tonight I've noticed though that I have just one reservation set for tomorrow, when if fact there should be two. The Web Interactive shows two full red dots, so that's telling me that they have been sent to the Toppy successfully. Additional Timers or reservation that had been set for following days are now not there anymore.

Now, I know that it's possible that ICETV have deliberately deleted these as there have been so many late program changes. But, I'm beginning to think that all is not yet fully debugged between ICETV and the Toppy. I would love to know when and how often the Toppy polls for the TV schedule and Reservation shedules (apart from start up). Unlike on the Wiz, there is no info about this on the Toppy. Could we please have this important info added on the menu?

Another thing that's often in error is the program info/description. Often it is incomplete and severely truncated. I can tell this is the case as I use ICETV Guide on my 5000 Toppy. It runs an ICETV TAP on the 5000 series.

Now, as the 2400 also supports TAPs, I wonder why ICE chose to embed their code in the Firmware rather than as a separate and readily upgradable TAP. That would allow a much faster upgrade path.

I would appreciate some feedback from ICETV on this and I've sent them a copy of this post.

I love btw how easy it is to monitor what's going on with this Toppy via its web interface  :)


Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: vincent on September 27, 2009, 12:54:17 AM
I have had a few yellow triangles but overall has not been that bad.  But I do check to see what is happening daily.  I dont turn the machine off.  That way I can set timer from work.

I ran in manual time for a while and that caused issues with the start time of timers, ir they appeared as 6:02 and not 6:00pm.  Switched to auto time and that has resolved it self to a degree.  Would love prepadding.

I am getting issues with late changed to HD channels that is starting to get anoying, but I blame tv stations
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: JPP on September 27, 2009, 10:00:37 AM
I have had a few yellow triangles but overall has not been that bad.  But I do check to see what is happening daily.  I dont turn the machine off.  That way I can set timer from work.

I ran in manual time for a while and that caused issues with the start time of timers, ir they appeared as 6:02 and not 6:00pm.  Switched to auto time and that has resolved it self to a degree.  Would love prepadding.

I am getting issues with late changed to HD channels that is starting to get anoying, but I blame tv stations
Were these triangles (which supposedly comes from the PVR indicating a timer/reservation programming error/clash) a result of YOU making a mistake (too many programs for 2 tuners to handel) or did they come up when they shouldn't have?
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: JPP on September 27, 2009, 10:07:31 AM
I have had a few yellow triangles but overall has not been that bad.  But I do check to see what is happening daily.  I dont turn the machine off.  That way I can set timer from work.

I ran in manual time for a while and that caused issues with the start time of timers, ir they appeared as 6:02 and not 6:00pm.  Switched to auto time and that has resolved it self to a degree.  Would love prepadding.

I am getting issues with late changed to HD channels that is starting to get anoying, but I blame tv stations
When you say you set the timesr from work, is that via ICE or directly from the Toppy web interface as manual recordings?
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: JPP on September 27, 2009, 10:43:54 AM
I think I'm getting closer to the problem.

1. Last time I had success was after I changed the name of my Toppy and resent all the timers. I did the same this time just now and now the Toppy has received the new timers. It seems as if either the Toppy or ICE looses the device name token, either as a legitimate one or the name altogether.

2. Another theory I have is that ICE stops transmitting timers once the Toppy sends back a timer clash notification. My problems the second time began when I had set too many timers. Clearing some of them to delete any clashes and then resend them all didn't work. It wasn't until I renamed the Toppy and then resent them that I got success - the timers reappeared on the Toppy.

One thing this has established is that the Toppy does look for reservation updates more than on just power up as has already been noted by others. From this one brief experience above, I'd say it's around every half hour which would tie in with the polling frequency of the Wiz.
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: JPP on September 27, 2009, 01:39:36 PM
Just noted one other issue.

For tonight  I have scheduled Yellow Stone at 7.30pm and Dateline at 8.30pm. Thus, only 2 recordings, so there should be no issues with clashing timers.

But, Dateline shows the Yellow error icon.

However, the Toppy shows that the reservation has been set and on checking it, via the Toppy's web browser interface, shows the correct starting time and duration.

So,

1. Is the Toppy sending out an erroneous error message?
2. Is ICETV creating the error icon by itself?
3. Will this now mean that since we have an error icon, however created, that no more reservations will be sent out to the Toppy? I guess time will tell. If I don't get any more updates or worse still as has happened in the past, currently existing reservations are deleted, we have a repeatable scenario.


Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: sladey on September 27, 2009, 05:30:25 PM
I am having similar issues to others on this thread.  The support guys at Topfield suggest that the 1.05 firmware version should be out by the end of sept.  This firmware version should have icetv related fixes.
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: adama on September 28, 2009, 02:01:48 PM
After being severely traumatised  ??? by several attempts / device resets (both device timers / ICE device deleting), I think I'm starting to get a picture of what's been happening (refer previous post).

I've come to the conclusion that setting the 2400 manual time is a big NO NO. I think this was causing my issue of every 'series' timer I set via the interactive page, was appearing as starting 3-4 mins late.  ie 6pm Nine news: 18:03 / ACA 18:33 / Home & away (fiancee!) 19:03....it was giving me the sh1ts!

I've set it to auto time again, and the series timers are again starting on the hour or 30mins as they should be.  Interestingly when I had the issue, recording direct from the 2400 via the ice guide was fine.

I've been in contact with ICE Tech Support over the last week about this issue and the fact that everytime I would change or add a timer via the ICE Interactive page, all of my existing timers would change to yellow alerts...  It was like it could not recognise the fact it had already sent these through to the box previously, and was failing when it tried to push them all through again.  Not sure if this was due to me using the "resend timers" function each time.

Anyway, I think from Wednesday this week (30/9) my reservations on the box are showing as 'on time' and that makes me happy no end.

Lookin fwd to that reported firmware update anyway  8)
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: tonymy01 on September 28, 2009, 02:33:56 PM
If ICE send the timers as GMT (they send the EPG as that, so probably send the timers as that) then this would explain your issue.   The Topfield manual time handling is garbage (LOTs of 5K experience on this, hacking MIPS code in the firmware to attempt to code around this stupid stupid algorithm they use for manual time).   When it uses dumb mathematics to subtract your Toppy panel clock from the current* broadcaster timestamp to determine the GMT offset, this is opening you up for a world of pain.

Why on earth they don't let you setup your own GMT offset like you have to for AUTO time, I have no idea.

*With the 5K, if you are watching a file from the HDD, the "current" timestamp is actually the last one that it received, so the GMT offset gets bigger and bigger until you get back to watching the TV!!    So if the 2400 is like this, and ICE sends a timer while you are watching a file, you could end up with the timer set for hours out!!   Hopefully Topfield at least weren't as stupid as they were for the 5K and used the last *offset* it calculated, rather than use the last *timestamp* it received from the broadcaster, so at least you are only out by the few mins between front clock and broadcaster gmt offset+10hours.  Of course, if the broadcaster is screwing up and sending something dodgy, then all your timers created during this time will be dodgy.
Can you definitely verify your stored timers show the wrong start times in the Toppy reservations/timer list screen?

Regards
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: adama on September 28, 2009, 03:48:58 PM
Yep - I can confirm the stored timers for ALL my series recordings had the wrong start time in the Toppy reservations / timers screen (in fact by 3 mins late exactly on each show).

I wanted to leave all the yellow alerts so ICE tech support could actually see them (by the time they got back to me last time , I had cleared and reset my 2400 on ICE and everything looked fine!).  So my guess is that it downloaded the next 5 days timers while I had manual time set (and everything got stuffed up).

Then since changing to autotime again (+10 hours offset) timers from this Wed (30/9) onwards appear to be ok.  Also I've updated a few extra movies today and it seems to have downloaded them fine AND without any yellow alerts for all my other series timers.

Could this be the change to autotime or have Tech Support been doing some sneaky changes without getting back to me  ;)

Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: tonymy01 on September 28, 2009, 04:03:17 PM
That probably explains LOTs about these exclamations and the dramas (for Toppy owners).    The Toppy feeds back that it has particular timers set for a particular time to ICE, and maybe when the times are not the same times as ICE is expecting (i.e. right on the hour/30 min mark) ICE thinks the timer didn't get set and brings up the exclamation.
You should ALL hassle Topfield to get rid of all dependence on the broadcaster when you are set to manual time.   It is ridiculous they still use the timestamps for some parts of the unit operation, the idea of running manual time is to 100% remove that dependence.
Not only this, but because the timer start times are dependant on this "moving window" between delta's of different broadcasters and your front panel clock, there is the potential when ICE says "set a timer for 1000 GMT" and the PVR adds its dodgily created GMT offset, lets say 10hours and 2minutes (because, say, Nine time of day GMT timestamp is 1minute different offset to ABC for example), while other timers already existing in the reservations have 3minute offset, you will have unnecessary clashes and possible rejections for what are meant to be adjacent timeslots, and/or 3 way overlaps which the unit will likely reject also.

So continuing that example above: 1000GMT+10hours2mins=20:02HR=8:02pm... but say some other timers show something starting at 7:03PM with a 1hour duration... bang, you get a clash, some finishing at 8:03PM while the new one you want to create is starting at 8:02PM (lets say that you added this show later in the week than the others, or ICE took a while to realise the proper timeslot of that particular show... there is all sorts of reasons why the timers aren't necessarily all created at the same time for the same day).   All because at any one time, your offset could be a minute or a couple or more different due to your front panel clock drift, your seconds being different to the broadcaster seconds, and broadcaster subtle clock variations between each other (and not so subtle for some of the regionals where they set the clock to localtime instead of GMT by accident/negligence and so suddenly your box is 10 or 11hours behind for timers/EPG!)

5K owners would have hassled them, but various timer taps work around this anyway, and Topfield probably aren't interested in anything further with those old models.
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: prl on September 28, 2009, 04:06:31 PM
I can't think of any good reason why the Topfield doesn't round off its time zone offset to the nearest 30 min (or 15 min if you're being pernickety, or want to market the product to Nepal).
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: tonymy01 on September 28, 2009, 04:10:54 PM
Yep, that is what I essentially do for the 5K EPG_uploader TAP I wrote, to confirm the possible timestamp discrepancy between front panel and broadcaster.   I then extended this to hacking the MIPS memory location that the broadcaster GMT timestamp arrives into, and putting in a TAP generated one there :-).
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: vincent on September 29, 2009, 03:13:29 PM
I have had a few yellow triangles but overall has not been that bad.  But I do check to see what is happening daily.  I dont turn the machine off.  That way I can set timer from work.

I ran in manual time for a while and that caused issues with the start time of timers, ir they appeared as 6:02 and not 6:00pm.  Switched to auto time and that has resolved it self to a degree.  Would love prepadding.

I am getting issues with late changed to HD channels that is starting to get anoying, but I blame tv stations
When you say you set the timesr from work, is that via ICE or directly from the Toppy web interface as manual recordings?


Ice interactive
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: vincent on September 29, 2009, 03:15:05 PM
I have had a few yellow triangles but overall has not been that bad.  But I do check to see what is happening daily.  I dont turn the machine off.  That way I can set timer from work.

I ran in manual time for a while and that caused issues with the start time of timers, ir they appeared as 6:02 and not 6:00pm.  Switched to auto time and that has resolved it self to a degree.  Would love prepadding.

I am getting issues with late changed to HD channels that is starting to get anoying, but I blame tv stations
Were these triangles (which supposedly comes from the PVR indicating a timer/reservation programming error/clash) a result of YOU making a mistake (too many programs for 2 tuners to handel) or did they come up when they shouldn't have?

Some are my mistake but I have had some that I have no idea why - example Channel 7 news on one day.  I have just learn to do a quick check each night
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: adama on September 30, 2009, 09:05:44 AM
I heard back from ICE tech support about my yellow alert issues and timers starting late.

It seems that hitting "resend timers" on the ICE page is ONLY meant to be used on initial setup of your device (ie your 2400 has just been formatted back to factory state).  When I was doing this during my testing, it would turn every timer into a yellow alert as it was unable to overwrite what it had already put in the timers list.

Moral: Just let it send timers in it's own good time (<1 hour).

As for leaving it on "autotime' - this is still a must.  I don't like the fact that it seems 1 minute slow, or that you can't add pre-padding (like SO many others have wanted), but at least it eliminates the issue of sending timers that start 3-4 mins after their scheduled starting time.
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: Vortical on September 30, 2009, 03:01:20 PM
I'd implore all 2400 owners who want Pre-Padding added to the feature list to write an email to Topfield asking for it.
info@itopfield.com.au

The more people that want it the more likely it will be that the feature will get added in a future firmware update.
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: JPP on September 30, 2009, 03:19:39 PM
Have done so just now Vortical  :). Copy of email below.

Hi,

I’ve been fairly active in having a close look at this new PVR. Overall a very nice and mature product considering it’s very recent release.

There are some issues with it that you are probably aware off, and I’ve written up my findings on the DTV Forum – see the link below

http://www.dtvforum.info/index.php?showtopic=82403&view=findpost&p=1416801

There have also been some feature requests from various posters, amongst them pre-padding of recording reservations being high up on the list.

I look forward to your comments on my findings and please let me know if I can be of any assistance to you in nailing down the listed issues.

Kind Regards,

Philip.


Let's see if we get any feedback.
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: AndrewT on October 17, 2009, 05:55:24 PM
Just purchased the 2400 today.Very nice picture quality on my LCD and came with the latest firmware installed  - so far no problems with the IceTV EPG and sending reservations.Good to see that the program names are now displayed in the reservation list.

One possibly weird thing is that I am unable select programs on the EPG unless it has a blank entry in it(ABC 3 is the only one)- have to go to the favorites list or channel up/down.

Is that normal?
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: JPP on November 01, 2009, 02:05:47 PM
Just purchased the 2400 today.Very nice picture quality on my LCD and came with the latest firmware installed  - so far no problems with the IceTV EPG and sending reservations.Good to see that the program names are now displayed in the reservation list.

One possibly weird thing is that I am unable select programs on the EPG unless it has a blank entry in it(ABC 3 is the only one)- have to go to the favorites list or channel up/down.

Is that normal?
Yes, that is normal with ICETV EPG, but it's not what most people would like to see. Have a look at the OZ Toppy Forum  (http://forum.toppy.org.uk/forum/viewforum.php?f=21) for more discussion on that. If using FTA EPG, you can just enter the channel number.
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: JPP on November 01, 2009, 02:08:27 PM
Have done so just now Vortical  :). Copy of email below.

Hi,

I’ve been fairly active in having a close look at this new PVR. Overall a very nice and mature product considering it’s very recent release.

There are some issues with it that you are probably aware off, and I’ve written up my findings on the DTV Forum – see the link below

http://www.dtvforum.info/index.php?showtopic=82403&view=findpost&p=1416801

There have also been some feature requests from various posters, amongst them pre-padding of recording reservations being high up on the list.

I look forward to your comments on my findings and please let me know if I can be of any assistance to you in nailing down the listed issues.

Kind Regards,

Philip.


Let's see if we get any feedback.
Well, a month has passed and no direct contact or acknowledgement from Toppro on these issues.
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: Vortical on December 27, 2009, 10:25:28 PM
Keep sending every week until you get an answer and complain about no response each time.

Maybe even write to Topfield Korea explaining your not getting a response if it keeps getting unanswered
http://www.topfield.co.kr/eng/support/contact.asp
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: JPP on December 28, 2009, 03:10:46 PM
Keep sending every week until you get an answer and complain about no response each time.

Maybe even write to Topfield Korea explaining your not getting a response if it keeps getting unanswered
http://www.topfield.co.kr/eng/support/contact.asp

I have just sent off a response/query to Topfield Korea:

Hi,

I have been reporting on problems with my 2400 since September this year (2009) and have not had a direct response from you regarding the ICETV issue that I have been posting on in the itopfield Forum here:

http://www.itopfield.com.au/forum/forum_posts.asp?TID=218&PN=1&title=icetv-on-the-2400-issues

In particular, since the release of the DEC 1.07 Beta FW, I am STILL having ICETV problems. More here:

http://www.itopfield.com.au/forum/forum_posts.asp?TID=218&PID=3046&title=icetv-on-the-2400-issues#3046

I would appreciate an acknowledgement of the issue and some kind of timeline as to when you hope to have a fix for this.

I would hate the 2400 and 7100+ PVRs to become as infamous as the 7x00 series, but unless there is a fix for this in the very near future, I am afraid that Topfield's reputation will be irrepairably damaged.
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: adama on February 25, 2010, 05:44:44 PM
I continue to have between 5-10 series timers a month go to yellow alerts for no reason.

Just last night I came home late from work and found Ch 9 6pm News and ACA had not recorded.  Upon closer inspection on the on-line ICE guide  I found another 5 upcoming series recordings over the next 2-3 days were also yellow alerts.

I've given up on the everyday ICE timers; deleted all of them and set them manually on the toppy.  Hey at least I can pre-pad the recordings and not have frustrating yellow alerts & missing shows.

The only reason I continue with my ICE subscription is the convenience of one off movies / shows that I can simply reserve when I'm flicking through the guide at work.

I should really put pen to paper and let the good people at Topfield know all is not well....

 ???
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: JPP on February 25, 2010, 11:09:42 PM
I continue to have between 5-10 series timers a month go to yellow alerts for no reason.

Just last night I came home late from work and found Ch 9 6pm News and ACA had not recorded.  Upon closer inspection on the on-line ICE guide  I found another 5 upcoming series recordings over the next 2-3 days were also yellow alerts.

I've given up on the everyday ICE timers; deleted all of them and set them manually on the toppy.  Hey at least I can pre-pad the recordings and not have frustrating yellow alerts & missing shows.

The only reason I continue with my ICE subscription is the convenience of one off movies / shows that I can simply reserve when I'm flicking through the guide at work.

I should really put pen to paper and let the good people at Topfield know all is not well....

 ???
My posts today on the Toppy Forum may relate to your problem - network disconnection at the time your Toppy goes on-line. Have a read of it here:

http://www.itopfield.com.au/forum/forum_posts.asp?TID=694&PID=6537&title=no-icetv-timers-after-network-disconnect#6537
Title: Re: New User - Topfield 2400 - Reservation Problems
Post by: adama on March 09, 2010, 10:00:34 PM
 ???   ???

Cr@p!  I just lost Top Gear for the second week in a row thanks to a yellow alert!

Yet another series I will have to cancel on ICE and set the old fashioned way on the Toppy 2400 itself.

Not happy....

 >:(