Problem with ICE TV Interactive "Test Settings" - Cant get online guide to sync

[mrees]

Howdy,

I have a small problem with a clients PC.
It seems that their guide is not communicating correctly with online ICE.
When a show is recorded online, its not reflected in MCE.
When a show is recorded on the MCE, its not reflected online.

The settings are as usual with the interactive client setup, however we do receive an error when trying to test the settings. The passwords and usernames are definately correct because I can log into the online setup A-OK.

Can someone help, Please?
My clients user ID is bdavison

The error received when Test Settings is hit is:

Communication Failed with the supplied user information . The remote server returned an error (401) Unauthorised

Any help would be greatly appreciated
Ive tried re-scans, Ive got the client updated to the latest, Ive uninstalled, reinstalled the client, but still no go.

the device appears fine on the client, and when a new device ID is created online it appears fine on the client. So it seems to be talking, just not the right way.

Any help would be GREATLY appreciated

MERRY XMAS

Thanks and regards

Matt