Stubborn timers

[Hati]

Hope the collective has a solution for this problem.

The Icebox is used by my better half, I have no interest in it, but have to be the local tech support guy. This is not the problem.

With the Olympics on, she set up timers via the app (iPhone) for a number of Ch9 sub channels.

Now she can't get rid of them. This is the issue.

She deleted the timers from the app, but within minutes they are populated back again.

I have deleted them via Tvheadend, same story.

I looked at our account and all the timers attached to the account, no Olympic recordings on the list.

How can we get rid of these pesky timers other then deleting each recording after they finished?

[raymondjpg]

How can we get rid of these pesky timers other then deleting each recording after they finished?

The normal way is to remove a series recording on an IceBox web page or on the iPhone. Click on one of the program entries in My Week or the TV Guide and the option will be there.

If, for some reason, there are no series recordings for the Olympics showing, then you could try setting up a series recording, wait a while, 10 minutes or so, then go back and remove the series recording. You may still need to delete individual timers from IceBox.

You say timers have been set up via the app (iPhone) for "a number of Ch9 sub channels". If a series recording is set (or removed) against an entry for any of the sub channels, then that setting should apply to all of the sub channels.

Edit: If a keyword recording has been set up, then that must be deleted first, then individual timers deleted from IceBox. To delete keyword recordings, go to Manage Series on the iPhone, or Manage Series from the TV Guide drop down menu on an IceTV web page.

[Hati]

The normal way is to remove a series recording on an IceBox web page or on the iPhone.

That's exactly what she has done.

You say timers have been set up via the app (iPhone) for "a number of Ch9 sub channels".

Misspoke there. I was thinking their streaming service. In actual fact it is only 9 GEM.

try setting up a series recording, wait a while, 10 minutes or so, then go back and remove the series recording.

Did that as well, no joy. Those timers come back seemingly out of nowhere.

They were also delated from Tvheadend as well as the timer listing from the Icetv website.

[raymondjpg]

Did that as well, no joy. Those timers come back seemingly out of nowhere.

Unless they have come from a keyword recording, your best option is probably to raise a support ticket and get the IceTV guys to investigate and clear it up for you.

[Hati]

your best option is probably to raise a support ticket

That's what I tried to avoid, since is not exactly a major fault, just an inconvenience, but ultimately I'll probably have to do it.