No new recommendations on Android app

prl · November 05, 2016, 11:33:48 AM

I haven't had Recommendations updates on my Android app since the recommendations for last weekend (29/20 Oct).

I've tried Sync in the app, and clearing the app data and cache in the Android Application Manager, but I don't get any current recommendations apart from the "Coming Soon" ones (most of which have been "coming soon" for quite a long time).

prl · November 06, 2016, 03:30:45 PM

Today, Sunday, this weekend's recommendations have appeared in the app. I'm not sure when the update happened.

Did someone give the service a bit of a poke?

prl · August 01, 2017, 04:16:04 PM

This weeks Recommendations for the Android app have gone missing for me.

All I see in the App Recommendations is Coming Soon - Australian Survivor.

I've tried clearing the app data and cache and reloading all the IceTV data, but that had no effect.

I think the data was there yesterday morning (Mon 31 Jul), but it was gone by the same afternoon when we were going to set up any new recordings for the week, and it's still missing.

I got the normal IcePicks What's on This Week at about 4am on Monday morning, so that part of the process worked.

ACT IceGuide
Samsung Galaxy S4
Android 5.0.1
App version: 1.30

Daniel Hall at IceTV · August 01, 2017, 05:17:20 PM

Cheers for the heads up, they should be showing correctly in the app now.

prl · August 01, 2017, 05:29:42 PM

Yes, looks good now. Thanks, Daniel.

prl · October 20, 2017, 10:41:55 AM

I received the email What's on this weekend at 04:05 this morning, but my Android app had no Recommendations data for the weekend, just for today and "Coming Soon".

Tiphanee · October 20, 2017, 10:44:47 AM

Thanks for your note prl.

I've just pushed the shows to the App so they should appear in the next few minutes.

Have a lovely day,

Tiphanee

Tiphanee · October 20, 2017, 10:47:12 AM

Hi again -

I've checked the App and the programmes are now there, however a couple of images are a little big so I'm just fixing those.

Cheers,

Tiphanee

prl · October 20, 2017, 11:37:07 AM

Thanks, Tiphanee. It all looks good now, including having all the images the right size.

prl · December 11, 2017, 10:44:21 AM

I received the email "What's on this Week" overnight, but my Android App's Recommendations is only showing "Harry Potter: A history of Magic" as "Coming Soon". Nothing else.

ACT Guide.

Tiphanee · December 11, 2017, 10:45:42 AM

Good morning prl,

Many thanks for your note. I've just corrected the issue so you should see recommendations coming through now.

Cheers,

Tiphanee

prl · December 11, 2017, 02:41:14 PM

Thanks, Tiphanee.

Looks good now.

prl · November 26, 2018, 08:49:26 AM

There was no update of Recommendations on my Android IceTV app this morning. It's still showing (only) yesterday's (Sun 25 Nov) recommendations.

Tiphanee · November 26, 2018, 08:52:50 AM

Hi prl,

We're having a technical issue with the link that transfers recommendations between the database and the app. It should be fixed this morning and I will push through the shows as soon as I can.

Have a lovely day,

Tiphanee

Tiphanee · November 26, 2018, 09:48:48 AM

Hi prl,

Recommendations are now on the App.

Talk later,

Tiphanee