Started by Dave at IceTV, October 16, 2015, 11:59:20 AM
Quote from: NiallG on October 16, 2015, 07:39:23 PMOk well good to hear you guys are up and running again (EPG not Skippa).however... I was really unimpressed that there was ZERO notification given to existing subscribers - all I received was the 3rd party Voluntary Administrator email which had news of our subscription $$ being lost quite literally buried 'in the fine print'. There was no information on when the service may be stopped/interrupted - although it stop getting updated on Tuesday. Short of staff/management here being banned from communicating with end users (which I doubt) - there's really no excuse for this behaviour - it just seemed like you guys decided 'stuff everyone, we're going under so why bother doing the right thing and letting people know what's going on'.. (PS: just posting stuff in the forum is not acceptable - you should have emailed at bare minimum).Secondly, given it's basically all the same people/investors running IceTV v2 (whatever it's going to be called) - and essentially the same people who were holding the reigns - I think it's pretty unacceptable that you want to RECHARGE paid up subscribing customers a second time. I think all these users (including myself) should be given complimentary subscriptions for remainder of paid period + then you can start charging us again. If you go back and look at your records you'll see most of us have been subscribers for years (I think possibly 7 years or more for myself) - so it stands to reason that we'd resubscribe again as soon as paid period had expired (although monthly billing seems most sensible given risks to users). While I understand the money has been swallowed in your Skippa fiasco (of which I have nothing to do with or a customer of) - it's about doing the right thing for goodwill and ongoing business - not doing a big short term money grab. Once again sh*t happens, business goes stale, but it's about doing the 'right thing' no matter what. I try to support Aussie business where I can, but there's just a certain line that was crossed here. Anyhow - given the really poor behaviour/handling of what has happened (and the money regrab) - I'm now not sure if I've got the trust to resubscribe. There's plenty of working EIT + MHEG5 scrapers where I can just get the data myself - have all that working again now + was on verge of reconfiguring my setup to use it. So I think it's in IceTV v2's court here, how about doing the right thing. You can start off by actually emailing everyone and telling them what's going on. Then have a good hard look at your recharge everyone business strategy - surely you can do better than that. my 2 cents.Niall
Quote from: RussellMathews on October 16, 2015, 10:50:22 PMAs these units are gathering dust in a warehouse and have been paid for up front by loyal ICE TV supporters every effort should be made to honor delivery to customers whose payment is matched to a unit heldPerhaps consideration could be given to charging a RELEASE FEE (say $50) so as people
Quote from: michaelwho on October 17, 2015, 08:17:21 AMWill the smart phone apps be resurrected? The links are currently dead (if not the website is great).
Quote from: bodogbodog on October 17, 2015, 09:33:14 AMQuote from: michaelwho on October 17, 2015, 08:17:21 AMWill the smart phone apps be resurrected? The links are currently dead (if not the website is great).The mobile apps on my iPhone and iPad are working fine - the guide is refreshing and populating with new data. Not sure what mobile device you are trying to use but wouldn't you download the app from the relevant Apps store?