Hey IceTV, What does this mean?

Started by marcusstringer, December 09, 2009, 09:07:32 PM

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marcusstringer

I get this error when I manualy get the guide from within the interactive program this is from the log...
I rang phone support over the weekend to find out and they said they would look into it and email me back, so I thought I'd post this here as well...


Background info: I was running big screen epg (for the logos) which has since e xpired so I uninstalled it (I don't think it got it all though) I then installed interactive (had it running in Vista but was waiting for a win7 release) I also installed MyChannelLogos which is running at the moment.

I think Big Screen EPG is still there somewhere as element of it are still present (tv show preview screenshots in the epg synopsis)

anyway that's it I think...

Any thoughts?

Quote9/12/2009 8:56:08 PM   Info   Loading EPG...
9/12/2009 8:56:23 PM   Info   
9/12/2009 8:56:24 PM   Info   Loading... 0%
9/12/2009 8:56:24 PM   Info   Loading... 18%
9/12/2009 8:56:25 PM   Info   Loading... 42%
9/12/2009 8:56:25 PM   Info   Loading... 60%
9/12/2009 8:56:25 PM   Info   Loading... 79%
9/12/2009 8:56:25 PM   Info   Loading... 91%
9/12/2009 8:56:26 PM   Info   Loading... 95%
9/12/2009 8:56:27 PM   Info   Loading... 98%
9/12/2009 8:56:27 PM   Error   Error: The following error was encountered while processing the file. Aborting.
9/12/2009 8:56:27 PM   Error   
9/12/2009 8:56:27 PM   Error   You cannot add a channel (id=1B000000001548) to a Channels collection without setting the Lineup first. Call Lineup.AddChannel instead.
9/12/2009 8:56:27 PM   Error   the EPG failed to install

Thanks
Marcus
Marcus
Twitter: @MarcusStringer
www.midlandtypsetters.com.au

marcusstringer

I guess this has gone into the to hard basket? as I have not heard back from you yet, ie promised email after calling support
Marcus
Twitter: @MarcusStringer
www.midlandtypsetters.com.au

grob

I didn't have that particular issue, but I had some weird issues running both My Channel Logos and Interactive. After I remove My Channel Logos and did a Media Center recovery task was ok.

Daniel Hall at IceTV

Hey Marcus, do you have the case number at all? I know I remember responding to that one...
Regards,

Daniel.
CTO.

marcusstringer

#4
No... unfortunately not... also I'm at work so can't check...

If it's a case of uninstalling MyChannel Logos then that's fine... but I would dearly Love Ice to implement this feature
Marcus
Twitter: @MarcusStringer
www.midlandtypsetters.com.au

grob


marcusstringer

Quote from: Daniel Hall at IceTV on December 15, 2009, 10:38:08 AM
Hey Marcus, do you have the case number at all? I know I remember responding to that one...

Hey Daniel,

I've worked it out...it turns out to be the Big Screen EPG which was making the interactive error out.

For any one else that's having this problem here is the fix:

I had to use the feature in BSEPG which restores MCE back to stratch, then redo all channel scans which fixed it...

and just for shits and giggles I installed My Channel Logos which seem to NOT interfear which Interactive and seems to work ok...

While I wait patiently for you channel logo update...
Marcus
Twitter: @MarcusStringer
www.midlandtypsetters.com.au