Messages

I had not noticed that there is no firmware for 7100+ with system ID 32031; not that there are that many of the latter. Strange, I'm sure when I checked yesterday that there were two Feb 2012 firmware versions.

Mike, I that is what it is supposed to do ;D. Does it still result in the device being reset ... I think it does.

[do a factory reset both before and after installation]

Yes, until we know more about how the firmware behaves it is safest to do a factory reset both before and after installation of the firmware. This ensures that the factory settings are correct for the particular firmware and precludes the possibility of carrying forward corrupted settings.

The risk of something going wrong if this procedure is not followed depends on the firmware being upgraded from and the firmware being upgraded to.

I have only done very limited testing with this firmware; no issues so far. I tried to crash and freeze both my 2400s and faild to do so. The test would have resulted in a crash or freeze under the November firmware. So, fixes are not limited to IceTV. Unfortunately Topfield/Toppro do not provide a list of fixes in new firmware.

They must have done something as I am no longer seeing them.

When the 7170 first came out I suggested to Toppro that they do an Iced version. I was told they had no intention of doing so. :(. So I got a refurbished 7100+ instead.

No suggestions about a replacement. The best solution would be to go back to the October 2010 firmware. There are occasional problems with timer downloads and EPG data corruption, but nowhere near the annoyances as the November firmware.

The date/time information is taken from the transmission stream of TV stations; it is transmitted as GMT. You then have to put in the GMT offset (which should be picked up from the signal) and if there is daylight saving. Not sure why the date is at Jan 1. Try changeing to manual time and back to auto, that may shock the Toppy into getting the correct time and date.

Ian

The Reset has not always worked that way. It did not work that way when first introduced in beta firmware. It definitely should only reset EPG data, or if it purges IceTV settings it should say that is what happens. I will check this out, and if it does behaves like that I will report the issue to Toppro.

Yes, definitely does this. Will report it to Toppro. I do not recall seeing this mentioned on the Toppro forums.

Ian

Fester, I am seeing the same thing here. In some cases it may be because I have changed the LCN on the Toppy. This did not cause an error message until recently (although it did some time back if I recall correctly).

I am also getting error messages when I merge consecutive timers ... error messages were not there previously.

Ian

That is the way it has always worked with multiple devices for IceTV interactive. The only identifier that IceTV has for a device is the device name that the user gives to the device. When the Toppy makes contact with the IceTV server, it sends back a list of devices from which the user then selects the appropriate device. I suppose it would be possible for the Toppy firmware to allow you to enter the device name at the same time you set the user name and password, but in such a case there is the possibility that the user may incorrectly type the device name.

I find it easier to select from a listing of available devices rather than having to enter the device name. I can understand that others may have a different preference. I have 4 Toppys, two of which are used for beta firmware testing; sometimes I install several firmware installations in a week, and find drop down list much easier than manual entry.

Ian

It is possible to subject a Toppy firmware to rigorous testing before it is released. Some firmware issues take time to emerge even under rigorous testing. There is a trade-off between the need to put in place fixes to know issues and the risk of new issues going undetected. In some case it may be decided it release a firmware with minor issues uncorrected, given the time needed to address those issues.

It is considerably more difficult to test a server configuration when moving from one server to another. If the new and old server have identical configuration, then there should be no problems. If for some reason it is necessary to tweak the configuration (for example when a different provider is being used) the problems in testing before going live can be significant, particularly when testing interaction with remote connections.

The sever outage was somewhat annoying, but it was fixed swiftly. Toppy firmware issues are far more difficult to solve and the time frame is months rather than hours.

Ian

My recalcitrant 2400 eventually was able to log in an I could then select a device. Not 100% clear why it was more reluctant. Possibly due to switching to FTA EPG data with this unit - did not do it for the other Toppys.

Well, under 12 hours to a solution is pretty good given the complexities of configuring servers.

I notice the Ice TV Widget is still missing in action. Any idea when it will be fixed?

Ian

Re-starting my TF7100HD plus has not done anything  at all - any idea of an eta when this will be sorted?

Unfortunately there is no way to predict how long it will take DNS to propogate out, however we are still working a better workaround to this (unfortunately a proper fix would require a firmware update from Topfield, and we don't want any delays to occur with the release of the next firwmare).

Managed to get 2 x 7100+ back on line. However, a 2400 running January beta firmware is still unable to get device. Is it possible that there is a difference in the way the beta firmware inteacts that means the work around does not fix the issue? If I get a chance I may try reinstalling the firmware and see if it is still problematic.

Ian

Definitely not good. Not sure how long IceTV have been aware of the issue and how serious it is. I started this thread at 7.00 am according to the first post (I suspect it was actually 8.00 am as the forum seems to be a daylight saving denier. These things can be difficult to pin down ... and to get a fix. I also logged a service issue at about the same time ... I have not had a response as yet (not even an automated one). So, IceTV for Toppys may not be the only victim of the server migration.

I suppose we can always revert to free to air EPG data .. I have done this with one of my Toppys.

Ian

Both my 7100+ have not IceTV EPG and do not seem to be downloading EPG data. They were both put into standby briefly this morning to avoid EPG and timer stalling. One 2400 froze overnight and was restarted this morning; that was when I discovered the problem with no EPG data. The other 2400 running January 24 beta was not put into standby and still has IceTV EPG data, but it is unclear if it is successfully communicating with the IceTV Server.

None of this explains why the IceTV Widget is not working on my Win7 64 system. It has not worked at all today ... one indicator that something was wrong with IceTV.

Ian

The IceTV Interactive site says that the last EPG fetch was at 03:29pm; one 2400 is refusing to talk to the IceTV server. I get cannot connect to server message. Not sure which, if any, of the other 3 Toppys is talking to the Server. It is also claimed that the widget updated at 2.02pm, but nothing is showing on the widget. I have stopped and started the widget several times.

I can access the Toppy by ftp and can access YouTube from the Toppy, so it would appear that the problem is not at my end.

Could it be ISP related; I use BigPond Cable and I'm located in Melbourne.

I will try setting timers for the other 3 Toppys and see if they get downloaded; will also set on for the Toppy that cannot connect to the server.

Ian