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Messages - Tiphanee

#1126
Hi Simon,

Many thanks for your note.  This has now been updated in the ICE database.

Have a lovely day,

Tiphanee
#1127
IceTV EPG Content / Re: Episodes
April 12, 2016, 12:28:02 PM
Hi All,

With regards to the 'Repeat' issue, upon further reflection, ICE has reviewed its policy and will be marking programs with an appropriate 'r' in the instance they have been screened prior, regardless of whether or not it is on the same channel or network.  ICE will continue to use the synopsis information provided by ABC and SBS but will use its own discretion when it comes to marking with a repeat flag.

Kindest regards,

Tiphanee

#1128
Hi there -

With regards to the missing data for ABC and ABC3, I believe all schedules are up to date.  Can you please confirm if you can't see data on any of the days as it may be a technical issue and not a guide issue.

Have a lovely evening,

Tiphanee
#1129
IceTV EPG Content / Re: Tyrant Tues 12 April
April 11, 2016, 06:38:59 PM
Hi Paul -

Many thanks for your note regarding Tyrant.  The 'R' flag was deleted during the afternoon checks today which probably occurred around the time you sent your second request.

Have a lovely evening,

Tiphanee
#1130
IceTV EPG Content / Re: Better Homes And Gardens
April 10, 2016, 05:48:55 PM
Hi mikejg

Many thanks for your note re:  Better Homes and Gardens.  This has now been corrected in the database.

Kindest regards,

Tiphanee
#1131
IceTV EPG Content / Re: Death In Paradise
April 09, 2016, 04:06:44 PM
Hi Garyvx,

This how now been corrected in the ICE database.  Unfortunately, we had a new episode created for 'Predicting Murder' so it was showing as 'new'.  It has now been rectified in line with the other episodes, so it will be titled Series 1, Part 3 and will be a 'repeat'.

Have a lovely weekend,

Tiphanee
#1132
IceTV EPG Content / Re: Episodes
April 09, 2016, 09:50:40 AM
Hi Judy -

Many thanks for your note.

I understand that Episodes Series 1 and Series 2 are a repeat on ABC as they have been previously screened on Nine.  However, ABC provide us with the EPG content and we are obliged to use it in the format we receive it.  In that EPG data, Episodes is marked as a first run on Thursday night and repeated on Saturday night.

Have a lovely weekend,

Tiphanee
#1133
IceTV EPG Content / Re: 7 News Perth
April 08, 2016, 04:33:02 PM
Hi Tezza -

It's all fixed now and I've checked the week ahead to make sure everything's correct.

Have a lovely weekend,

Tiphanee
#1134
IceTV EPG Content / Re: Sons of Anarchy
April 06, 2016, 03:41:08 PM
Hi again Tezza,

This episode of Sons of Anarchy is from Season 7 which hasn't been screened on Free-to-Air TV in Australia so is classed as a premiere.  You may have caught it on Showtime previously.

Cheers,

Tiphanee
#1135
IceTV EPG Content / Re: Bob's Burgers
April 06, 2016, 03:23:28 PM
Hi Tezza007

All fixed :).  The change will show on the guide within the next 10 minutes.

Have a lovely day,

Tiphanee
#1136
IceTV EPG Content / Re: Episodes
April 05, 2016, 04:32:03 PM
Thanks for the note. This has now been updated and should appear in the guide shortly.

Kind regards,

Tiphanee
#1137
IceTV EPG Content / Re: Modern Family
April 05, 2016, 04:19:09 PM
Hi Judy,

Thanks for your note and sorry there was an 'r' flag on the second episode of Modern Family.  I have gone through all the episodes that are currently scheduled for the rest of the week and they are all definitely new episodes.

Have a lovely day,

Tiphanee
#1138
Hi freefallfly,

Many thanks for your note.

Unfortunately, Reno Rumble suffered dismal ratings and last week the network decided to move it to a later timeslot and drop it all together on Wednesday.  I thought we had captured all the occurrences in the schedule until your email came through.

I apologise that we missed Tasmania and the schedule has now been corrected for Wednesday.

Have a lovely evening,

Tiphanee
#1139
IceTV EPG Content / Re: 7 News At 5
April 04, 2016, 05:41:02 PM
Hi Tezza007,

Thanks for your note about 7 News.  I am endeavouring to resolve this issue so it doesn't become a regular occurrence.

Kind regards,

Tiphanee
#1140
Hi deneberry,

Thanks again for your post. I have now corrected in the database and hope there are no more gremlins in the system ;).

Have a lovely evening,

Tiphanee