+1 Simon...I have to agree.
I understand the situation, i understand Australian Company Law, I understand its a different company, I understand all of it, so don't preach to me about how all that works, i get it... but this isn't about that any of that.
Its about making those that lost out, feel at least a teny tiny bit valued, in an effort to keep them as a customer. Even friggin $1 or $2 off a month for the duration of your existing subscription as a token gesture would show that they actually have some understanding of how people are feeling. Nobody really is going to care so much about the discount itself, but its just the fact that its been offered, it would go a LONG way to retaining people.
I have to agree wholeheartedly, if new people had purchased this business, they would be looking at every way possible to retain subscribers based on what has happened, the current arrangement does not appear to be doing that.
** Oh sorry, we went broke, and now we are back but you all gotta pay $7.99 for our awesome most wonderful product... ** That's about all we have had from them...
I appreciate they are funding this themselves and they too have lost out in this, but they could still go further than they currently are to make previous subscribers feel that they actually matter to the "new" company.
Many subscribers have little choice but to re-subscribe - like skippa owners, and people like Paul55 who have older wizes that don't support series functionality. It would seem that this is what they are banking on, people needing the guide for their device to function in the way they want it to or to function at all, and also banking on those being too "accustomed" to the features and functionality of the IceTV guide, or those that simply can't be bothered looking for a different solution.
I understand why people are re-subscribing, and i'm not telling people either way to or not to subscribe. I have stayed well and truly out of that debate. It's your personal choice and nobody should tell you what choice to make.
That aside i think the least the owners could do is make those that are re-subscribing feel like they are more than just a funding source, especially when those funding sources are the life blood of your business and kind of an important requirement to your company survival..
Mark
I understand the situation, i understand Australian Company Law, I understand its a different company, I understand all of it, so don't preach to me about how all that works, i get it... but this isn't about that any of that.
Its about making those that lost out, feel at least a teny tiny bit valued, in an effort to keep them as a customer. Even friggin $1 or $2 off a month for the duration of your existing subscription as a token gesture would show that they actually have some understanding of how people are feeling. Nobody really is going to care so much about the discount itself, but its just the fact that its been offered, it would go a LONG way to retaining people.
I have to agree wholeheartedly, if new people had purchased this business, they would be looking at every way possible to retain subscribers based on what has happened, the current arrangement does not appear to be doing that.
** Oh sorry, we went broke, and now we are back but you all gotta pay $7.99 for our awesome most wonderful product... ** That's about all we have had from them...
I appreciate they are funding this themselves and they too have lost out in this, but they could still go further than they currently are to make previous subscribers feel that they actually matter to the "new" company.
Many subscribers have little choice but to re-subscribe - like skippa owners, and people like Paul55 who have older wizes that don't support series functionality. It would seem that this is what they are banking on, people needing the guide for their device to function in the way they want it to or to function at all, and also banking on those being too "accustomed" to the features and functionality of the IceTV guide, or those that simply can't be bothered looking for a different solution.
I understand why people are re-subscribing, and i'm not telling people either way to or not to subscribe. I have stayed well and truly out of that debate. It's your personal choice and nobody should tell you what choice to make.
That aside i think the least the owners could do is make those that are re-subscribing feel like they are more than just a funding source, especially when those funding sources are the life blood of your business and kind of an important requirement to your company survival..
Mark