Messages

Final update - reboot brought all recordings back and all looks OK.

Will monitor for awhile but think it all good.

abes

I have done some digging and this appears to have been some weird characters in a description from WTV that the TF7100HDPVRt and TF7000HDPVRt models were not handling correctly. The description has been updated and our guide team are aware of what happened to ensure it doesn't happen in the future.

Please let us know if you experience any other issues.

Since seeing this post did a factory reset, service search, setup wireless network, IceTV guide (ping OK), reboot (ON/OFF) result - IceTV Guide back again and looks OK, just waiting for the resend of TV recordings to occur before giving the all clear.

Abes :-\

Had this problem since 16-Nov (last known correctly mapped recording) but had no idea what was wrong (thought it was me).

Anyway received the email from IceTV with the instructions (as below post shows) and followed instructions. Could not change LCN settings on my Toppy so did the individual channel delete and rescan. went to the webpage to 'resend recordings' - no change to the LCN issue. Did a factory reset and rescan and things have gone downhill since then!

Went to IceTV webpage and manually set all LCN channels to what my channels read on the Toppy (ie 7 Digital to 7, 7Mate to 73 and so on). This was advised on a post on this forum. result no guide available at all (various error messages regarding IceTV servers being busy - try again in 2 minutes), then no error messages but no guide. Started to experience intermittent freezes (power off only option - but seemingly only after accessing TV guide set to IceTV). Received email from IceTV support to change from IceTV - FTA - IceTV ~ result no change

Decided time to format HDD, so copied all recorded programs to ext HDD, reset factory defaults, formatted HDD, reset factory defaults, installed latest firmware (1.00.51), setup wireless network (pinged OK), rescan channels (23 channels in Perth)- result - no difference - no IceTV Guide (FTA guide works fine) - either error message or blank 'table', and resend recording results in nothing happening. LCN table (via EPG screen) is blank. The wireless dongle (removed during file transfer and firmware upgrade) is not hot as reported by others.

I am now at my wits end trying to work out what else can be wrong.

Just as an afterthought changed all LCN channel setting to 'All' on IceTV webpage - no difference - however could no seemingly get a IceTV fetch recorded on the webpage (under My Account TVguide) however when changed back to settings to match Channels on PVR - EPG fetch was achieved - just nothing displayed on TVGuide.

Any help appreciated - missing my recorded shows  >:(

Ron

...
Excuse my ignorance but is there a difference between 'standby' and 'off'. I can't seem to find any setting or anything in the manual that differientiates between the two. It's just that I have a Harmony One to control my various units (TV, Stereo, PVR, Fox) and I switch between PVR & Fox a bit (especially when the footy is on) and so there is a 'big' delay when powering on the PVR (good minute or so) ~ hence my decision to leave it on all the time. If there is a 'standby' mode then I would certainly look at that more closely.
...

On the Topfield 7xxx and the Beyonwiz PVRs, "standby" means that the main board, HDD and other peripherals are powered off. Main memory is cleared. The CPU isn't running. Only the front panel is powered on and running. It has a microcontroller that runs the front panel display, the restart timer and the remote control receiver. From this state, the PVR can respond to POWER commands from the remote, and be restarted by the timer (which is set to fire just before the next recording is due).

"Off," as far as I'm concerned, means "no power supply from the mains". In this state, the PVRs have some way of keeping the restart timer and clock running for a while (so that they can keep working after a power failure), but while the mains power is off, they obviously can't be started by the restart timer.

It's quite possible that the Topfield manual confuses "standby" and "off".

"Standby" on the Topfield 7xxx and the Beyonwiz PVRs is nothing like "standby" on, for example, the TiVo, where "standby" means "almost everything powered up and running".

I understand that however my Toppy takes a good minute or so from "Standby" (ie having pressed the 'Standby/Off" button with the Blue surround light on the front) to an actual picture on the TV. It goes through a 'bootup'sequence (or whatever it may be) with 'RUN' showing in the display then it shows the TV picture. If I was to programme the Harmony One to turn off the PVR each time I changed from it to Fox (just in case I wasn't using the device) then this would occur. Hence the reason for 'on' all the time. Also if I leave it on until the final OFF button press (say prior to going to bed) then I have to have it turned on sometime later to watch TV without taping something!!

Maybe I will have to research into how to control the PVR better through the Harmony One ~ maybe turn it on during the first device turn on or something like that.

Cheers
Abes

I assume that by reboot you mean going in and out of standby?

You mention that your TF is always on - by which I presume you mean powered up and not in standby. I seem to recall a lengthy discussion on the now unavailable iTopfield forum (possibly in regard to the 7000) about whether units should be left on or switched to standby. Different people had different opinions but after reading it all I recall that I could see no real reason to leave the device on, and therefore I turn mine off (into standby) when its not in use. Clearly it was designed for this type of use otherwise it wouldn't have a standby option nor the facility to wake up to record nor the sleep timer options. Also the internal HDD is not designed for 24x7 use.

I have been using the latest TF firmware with ICE since its release date and haven't experienced the issue you describe.  I am, however, still occasionally (usually on Fridays) finding the ICE EPG blank. It comes back after a while (I usually switch to FTA in the meantime to find out what's on). Despite trying everything I can think of I can't make it come back, it has to be left to do it itself.

Obviously, new or changed timer settings from ICE interactive will not be able to be affected unless the TF is on and connected to the internet. Some have apparently dealt with this when away from home etc when the TF is not being used by setting a wake up timer for, say, an hour every day.

Excuse my ignorance but is there a difference between 'standby' and 'off'. I can't seem to find any setting or anything in the manual that differientiates between the two. It's just that I have a Harmony One to control my various units (TV, Stereo, PVR, Fox) and I switch between PVR & Fox a bit (especially when the footy is on) and so there is a 'big' delay when powering on the PVR (good minute or so) ~ hence my decision to leave it on all the time. If there is a 'standby' mode then I would certainly look at that more closely.

Cheers

Abes

Yes, have tried 'resend' various times ~ all to no avail. All my interactive recording are showing 'queued' however just looked at my Toppy and tonights recordings seem to have occurred and there is a Series recording scheduled for the remainder of the week (as it should be). Only difference is rebooted my Topfield this afternoon (again), so I will have to monitor and see.

Cheers
Abes

Just read an email from IceTV support which advises me that www.icetv.com.au doesn't allow pings ~ hence no ping return. Apparently the issue may be with the Topfield in that it only seems to perform a 'scheduler task fetch' ~ which is apparently different froma 'TV guide fetch' ~ after I first boot (or reboot) the Toppy.
They suggested contacting Topfield to see what the go is ~ so that is my next step.

Abes

I have an issue that my interactive 'recordings' are not recording at all.

   I have regularly pinged the www.icetv.com.au (which always seems to fail) ~ however directly after, I ping www.iinet.com.au and always get success (I use iinet because the letters are the same for both). Nothing I record via the interactive web or IceTV widget appears to get through.

   All of my recordings seem to be 'queued' (on the Interactive page and/or widget) as per the attached picture but whether they are supposed to look like that until they are transmitted to my Toppy I don't know. The only thing I do know is that no recordings are getting through, I can seemingly ping anything except IceTV (apparently). I am not sure how long 'before' the event are the directions supposed to be 'transmitted' ~ (not that I can assume that will make any difference ~ my Toppy is never off ~ especially more since I am trying to get this recording saga fixed). I have rebooted the Toppy many times before trying the ping test and the test recording ~ all of which were for a couple of hours later than the current time of setting.

   Nowhere in the Toppy menu or my router can I see anything that would prevent the presentation of commands to my Toppy. Are there any 'port' type commands that may be preventing this occurring ~ though it used to work once before that is why I have renewed the subscription.

   The IceTV guide is updating as it should do.
       
        I have been in contact with IceTV Support Staff but they cannot seem to provide an answer so I am hoping someone on this forum may have seen this issue before and know of a fix.

        My Topfield is up to date as far as firmware etc:
System ID: 32050
Loader Version: L0.48
Device version: v1.0.01
Application Version: v1.11.33
Last Update: Mar 17, 2009

Any help muchly appreciated.

Abes

Thanks for the assistance, turns out it was an incorrect DNS address that was stopping me accessing the IceTV servers. IceTV guide loaded, just checking the interactive operation now.

Abes

I have now being trying, unsuccessfully, for a long time to get IceTV working. It was working a little while ago on this Toppy7100 and then all of a sudden it stopped. I thought it may have been the firmware issue so downloaded the new firmware. Currently all I get when accessing the TV Guide on my Toppy7100 is "IceTV Servers are busy ~ try again in 2 minutes". I have trolled through this forum and tried some of the other fixes but to no avail.

I have:

reset Toppy to factory defaults
Applied the latest firmware 20090317
reset to factory defaults
set up time etc
searched and received all TV stations (Perth, WA)
set up networks (wired and wireless) with Static IP addresses via my own network ~ pinged other machines on the network successfully
setup FTP
changed EPG from Air to IceTV, set up Account name and password (NOTE I do not get the option to change devices or Channel mapping as mentioned in other posts). When setting up the IceTV wireless network the menu searches and reports the network OK with the correct IP address.

After having done this I go to the TV Guide and voila ~ nothing. Switch EPG back to Air and all OK. Switch to IceTV and get the 'busy' message. I have pinged the Toppy7100 successfully from other machines on my network. I have set up my IceTV interactive account on the laptop, fetched the token and tried to set a recording which also failed to communicate with the Toppy.

I now have no idea what else to do and would appreciate any assistance possible.

Abes

I downloaded the firmware update (v 1.11.13) and then did a factory reset and rescanned the channels, re-setup my network data and all is now working OK.