Messages

Invoice number:  982

Paid for 2 months with a cc and the payment went straight through.

Yes, your prices are very reasonable! One very satisfied customer here!

Ian

Same here, and best of all, Mark is only 15 minutes away from my house.  ;D

[Scheduled Maintenance]

Received this in an email today. Here is a heads-up for those that may have missed it.
     

Scheduled Maintenance

Tonight IceTV will be performing scheduled maintenance on it's servers between Midnight tonight (22/10/2015) and 6am tomorrow (23/10/2015). We will be moving them to new hardware which will also involve changes to our DNS setup.

What does this mean to me?

During the maintenance window the IceTV service will be unavailable. Also as this includes a DNS change depending on your Internet Service Provider it might take between 24 to 48 hours to come back.

Is there anything I should do to prepare for this?

Any last minute scheduling of shows should be performed this evening before midnight for the next 24 to 48 hours if you have not already.

If you are still having a problem please Contact IceTV Support

IceTV Customer Support

My Automatic Renewal starts on the 22nd October.
Do I cancel and wait for the $7.99 charges to start?

Hi Geoff,

I've extended your subscription a bit to keep you going until we get the payment gateway setup.

Hi Dave,

My subscription ends tomorrow, can you please extend it until you get the payment gateway setup?

Cheers, Dave

Part of an email i got from IceTv, which should put your mind at ease.
"Because it will take at least a week to get the on-line payment gateway set up we are happy to provide the EPG data to all our subscribers free-of-charge until that time, including those that lapse."

First part of the email from the creditors, relating to IceTv.

"Dear Subscriber,

We are pleased to advise that after a successful campaign to secure alternative support for the ICE TV products and services (Cloud based Smart recording, Website and App access, Synopses feeds, New Show alerts, Electronic Program Guide) we are now transferring the operations to a company recently formed specifically to take-over and continue the services.

This company will have all the rights and responsibilities for the continuation of the service commencing immediately. I advise there will be no interruption to the service and you will be able to re-subscribe using the existing IceTV website which will take payment through a payment gateway in the new company's name. In that respect a communication will follow this email from IceTV which will let you know how the service will operate and how you can remain a recipient of that service."

We thank you for your patience through this disruptive period.

Great news.

Given there is basic Skippa support planned, is there any hope that those of us who have not received ours may still get them at some point. Or is that still a lost cause?

Anyone who has not received their Skippa should make a claim through PayPal or their credit card provider or bank to recover the funds that they paid.

Now that Skippas are again working as a PVR the manufacturer, UEC, would not have to change anything if they wanted to sell off the remaining truckload of Skippas cheaply.

Just rang our card provider, but was told since the purchase was made over 120 days ago it is now too late for them to assist. They said to take it up with the company that sold us the item. So i guess now it is NO Skippa and NO possibility of a refund.  >:(

Just noticed Dave at Icetv's post count. Hope it isn't an omen, lol.  :P

Another HUGE sigh of relief. Happy we still have our icetv programming, and happy to see you guys are still employed.  :)

We too would like to say a BIG THANK YOU to Dave and the team. Never had a need to contact you guys over the years as we found all the answers online, either here or at Beyonwiz.
Wishing you all the best for the future.
Icetv will be sadly missed in our household, as will the Skippa that never arrived. :(

Just got back from the shop to this email....

Dear Jon,

I refer to our correspondence yesterday which advised of the voluntary administration of Ice TV Pty Limited.

We have received a large quantity of enquiries with respect to the appointment and accordingly will correspond with customers regularly to update you of the progress of the matter.

Our activities have primarily focussed on approaching parties which may be interested in purchasing the Company's business and/or assets. This work is expected to continue for the immediate future, during which time the business will trade as normal with respect to provision of its subscription service.

We wish to take this opportunity to answer the most frequently asked questions below:

    Will the Company's subscription service continue

    The service will continue as normal for the immediate future, however that is subject to the prospects of finding a buyer urgently.

    Will you receive your SKIPPA/set top unit?

    All orders for Skippa boxes have currently been put on hold given the uncertain future of the company. Accordingly, these customers are being treated as unsecured creditors by the Administrators.

    We are not in a position to comment on the supplier arrangements in place, however as noted above the supply of all goods (Skippa Boxes) is currently on hold pending the outcome of finding a buyer for the business.

    Will you receive a refund?

    Unfortunately you will not receive a refund from the Administrators, but you will be able to claim as a creditor in the voluntary administration and will be treated in accordance with the priorities legislated in the Corporations Act.

    It is currently too early in the process to make any comment on likely distributions to creditors. The sale program will however have an impact on what the creditors will receive.

    What is the future of the Company?

    We advise that we are currently attempting to identify a buyer/investor for the business to enable the business to continue operating.

    What caused the Company to enter Administration?

    Given that the appointment is in its infancy, we have not had an opportunity to investigate the basis for the company's financial position or any specific aspect of it. We will be reporting more fully to creditors on this aspect once we have done our statutory review. The report will be released in approximately 5 weeks.

Should you have any questions in relation to this matter please contact Mark Everingham of TPH Insolvency on (02) 4305 2405.

Yours Faithfully

Timothy Paul Heesh
Amanda Caroline Lott
Administrators

Update:


Gizmodo has contacted IceTV's CEO Heinz Herrmann, for comment. [IceTV]

http://www.gizmodo.com.au/2015/10/icetvs-ad-skipping-set-top-box-may-be-its-downfall/

http://www.theage.com.au/digital-life/computers/gadgets-on-the-go/online-tv-guide-icetv-put-into-voluntary-administration-20151007-gk3u4y.html

I have received the same notice.  :(

Invoice 201613

Has anyone actually received a tracking number today? I know we didn't.  :(