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Messages - MD

#1
Getting Help / Re: Remote Control
March 29, 2024, 05:14:32 PM
Hi John,

Now you connected to IceTV I can see you have the old development firmware. Use the link on my previous post to update to our latest stable release with built in ad skip.
#2
Getting Help / Re: Remote Control
March 29, 2024, 04:49:23 PM
Hi have you plugged its little wifi dongle into one of the two usb sockets on the left of the IceBox?  When new the dongle is sent inside the remote's battery compartment (as described in the setup & user guide under Help on our website). If you have try new batteries as its range should be up to 10m.

For firmware as I said last post when the icebox is booting up it is shown on the top left of the TV screen and should be 1.11.6.

If not this forum link, if you scroll down within it, has the way to update it manually.  Once updated to 1.11.6 all future update will download in the background and just need a reboot to install. https://forum.icetv.com.au/iceforum/index.php?topic=7919.45
#3
Getting Help / Re: Recently Acquired IceBox
March 28, 2024, 06:46:45 PM
Hi John,

You should also check what IceTV software you have as 1.11.6 is the latest with automatic ad skipping. It will show top left on the tv screen during reset startup
#4
Getting Help / Re: Recently Acquired IceBox
March 28, 2024, 04:14:21 PM
Hi John,

Yes or do a hard reset, which is the next choice under soft reset, which will erase all recordings too.
#5
IceTV EPG Content / Re: The One Percent Club
March 28, 2024, 10:01:16 AM
We're a small company and everyone does their best but there are only 24 hours in a day, and this issue is far down our priority list.  It has no effect on the enjoyment of our services and their consumption of recorded free to air TV.
#6
Hi Tim,

Yes we are aware of the missing channel issue which we believed had been fixed during testing and we are still investigating as to the cause, amongst other development tasks. We will implement the ability to do a separate channel scan asap as it is also important to be carried out outside of a soft reset should a network bring out a new one.
#7
General / Re: Add Skip Thoughts
March 27, 2024, 08:21:25 AM
Hi Tim,

I appreciate your comments as to the usefulness of the Skippa's ad skipping functionality. The "new IceTV's" problem is that we simply don't have the funds to put the resources to work to develop the IceBox to that level. The millions lost by the investors in the old Skippa project are simply unrecoverable so we have to go one step at a time.

Hopefully we can iteratively improve our AutoSkip if any spare funds from our current sales and subscriptions allow it.
#8
Getting Help / Re: IceTV not connected to IceBox
March 25, 2024, 08:51:54 AM
Hi Russell,

I'd suggest doing a soft reset which should sort it out. That will allow you to check its internet connections in the setup.  Hopefully with the new software it will be the last time.
#9
It's tedious but have you tried a software update when it will rescan its channels?
#10
General / Re: IceBox Roadmap
March 14, 2024, 04:01:01 PM
Many bugs fixed, closed captions fixed, auto ad-skipping enabled, this and future updates auto-download and just needs a reboot to install, updates keep all user settings.

This release being tested by our tester team right now and release is imminent - early next week at worst.
#11
IceTV EPG Content / Re: Pawn Stars
February 28, 2024, 07:56:25 PM
I know you are being helpful but we never give out staff emails.  If it's <20mb post it in support and I'll forward it.
#12
My old Win7 MCE also had an NVIDIA card so I simply took it out as the intel chip was quite adequate.
#13
Hi Alec,  MSoft never supported MCE in Win10, and MCE hasn't been supported for at least ten years. As we have so few users we also stopped attempting to solve the Win10 install issues hence the link to the digital life forum which, as you say, has expired. I just googled digital life and in reading the various sections didn't find anything positive for Win10 to help you. I can only advise you look at our Win7&8 sections to see if they help, try googling elsewhere for answers or maybe try our free IceBox software which is far better than the now old MCE UI.

I'm sorry to not be more helpful but we haven't used any MCE versions for years, Win7 or 8 were the best options at the time.
#14
Hi Alec,

I answered this in our support ticket and suggested you went to our Help - Customer Support section where there are setup guides for the various versions of Win.
#15
General / Re: Contact details
February 13, 2024, 02:04:13 PM
Hi Pen,

Use our website floating support button or via Help. To cut a corner we'll ship the same day if it's ordered before noon or next day otherwise. Shipping is via Aus Post and depends where you are.