Messages

Hi Buster,

It's probably lost in time but in 2008 IceTV won a copyright battle with Nine which we took all the way to the High Court, at great expense. It was a unanimous ruling in our favour. If we'd lost that would have been the end of our business as Nine were asserting copyright over their programme times and titles but we constructed our EPG data in a way that the High Court found did not contravene their copyright.  Nevertheless synopsis were not considered in that judgement and we still write our own for networks that don't give us access to their EPG feeds and you can correctly guess that Nine don't do so.

So... As we have to write that synopsis as well as countless others  we prefer to be a little controversial in our comment.

We can't copy Nine's so what would you like us to say:)

Bazza,  if SBS gives us that title there's no way we have the time to change it, or any of the countless other variations introduced by the broadcasters.

It a Sunday morning and give this constant hammering of my staff a break. They do their best but your specific, special, needs are not reflected in the feedback I receive from 99.9% of our other customers who are completely happy with our services.

Your suggestions are valid and if we had an infinite amount of time or wage capacity they could be done,just as a good librarian would curate their collection.

Nevertheless Bazza, mate, it ain't gonna happen.

Hi Russell,

Have you chosen the correct TV in the System - Audio settings section?

Our Tuner Collision Avoidance feature, managed at our server end, is currently off-line but in our urgent to-do/fix list. Apologies but not enough hands available to get to it sooner.

Hi Russel,

See under Help in our website - IceBox - Setup & User Guide, section 7.  The settings should be 1080p with a 50hz refresh rate.

Spread the word:)

Give it up Adrian.

We didn't know whether it would take one day or the nightmare of how long it did take, which included staff working all weekend.

Always having the last word is unpleasant for all concerned.

Yes it's been a very stressful and tough day for the technical and guide team.  I don't remember any situation like this one ever in the past 18 years.

If there are any errors tonight that we can't fix maybe you can record in the right time slot to at least get the show.  We will continue after a dinner break and as necessary tomorrow to sort it out.

Just be patient, we are working on it.

Hi everyone,

Yes we are obviously aware of this situation and are working our best to get on top of it.  Remember any recordings already for missing days will occur once the this missing guide is back up.

I see the T4 listed as the device in the screenshot you sent?  As to the multiple list of a recording has that gone or if not can you send a screenshot as again you are the only user with this issue?

As an aside I see your T4 hits our server twice every time, every 15 minutes, which is odd...

Hi Reg,

We haven't seen the device issue before in many users.  I'd suggest resetting the app from its Settings icon.

We'll put the TV channel request in our to do list for future updates but no promises as to when as you have been the only user to mention it.

Sometimes, surprisingly, Dan is busy in other important things.  He will see it in good time

We have fixed the bug and pushed it to the Apple App Store. It should be on public uodate release by Tuesday

No need to raise a support ticket, we all keep our eye on the forum.  The issue has been forwarded to the app developer.