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IceTV General => General Discussions => Topic started by: Vortical on January 10, 2016, 04:45:59 AM

Title: Missing recordings
Post by: Vortical on January 10, 2016, 04:45:59 AM
I'm starting to find numerous shows that did not record on my topfield 2460 over the last week even though website stated timers had been sent to the pvr. They seem missed at random as some episodes recorded on different days and there are not enough timers to cause any conflicts either.

The ones I know about were Neighbours on the 6th & 8th Jan did not record but did record on the 4th, 5th and 7th and one episode of the goldbergs did not record on the 7th Jan while the other episode on the 7th did record.

Has anyone else experienced this in the last week?

In addition to this I'm starting to see repeated shows getting into my recordings eg criminal minds and river monsters on the 13th January.
Title: Re: Missing recordings
Post by: John on January 10, 2016, 06:23:47 AM
Hi Vortical  I have no idea about the random recordings, but I have sorted the Criminal Minds and River Monsters shows.
Title: Re: Missing recordings
Post by: csutak40 on January 10, 2016, 05:22:48 PM
Quote from: Vortical on January 10, 2016, 04:45:59 AM
I'm starting to find numerous shows that did not record on my topfield 2460 over the last week even though website stated timers had been sent to the pvr. They seem missed at random as some episodes recorded on different days and there are not enough timers to cause any conflicts either.

The ones I know about were Neighbours on the 6th & 8th Jan did not record but did record on the 4th, 5th and 7th and one episode of the goldbergs did not record on the 7th Jan while the other episode on the 7th did record.

Has anyone else experienced this in the last week?


I don't watch the Neighbours, but decided to check the Goldbergs and discovered that I have quite a few missing episodes (see attached)
Also noticed (FWIW) that a) the shows that were missing their titles, still have the correct info in the Metadata and b.) in some cases the date of the meta file is different from the rest of that show. 
As I really don't understand the workings of this all, I have no idea what it means, and whether or not it is of importance, but thought I'd mention it. 
P.S.  This is in Beyonwiz and for all of them, two timers were set at the time.  I suspect I would be better posting this there  :-\
Title: Re: Missing recordings
Post by: Vortical on January 10, 2016, 05:45:04 PM
I don't watch Neighbours either but my partner does and she came quizzing me about what could have happened. Luckily the episodes were on catchup although the quality is not the best.

Also After catching up on some shows recorded last year I'm now finding entire episodes of The Player missing but the show after it recorded fine.

I think I'm gonna give icetv a little while to see if this missing recordings trend continues before I pull the plug, if I have to monitor everything like a hawk I may as well just do it manually without paying for icetv.

I'm also finding multiple shows on the topfield with different .inf file dates to the .mpg and .nav files, not sure if it's relates to the meta file issue csutak is pointing out on the beyonwiz.
Title: Re: Missing recordings
Post by: Vortical on January 10, 2016, 05:52:02 PM
Quote from: John on January 10, 2016, 06:23:47 AM
Hi Vortical  I have no idea about the random recordings, but I have sorted the Criminal Minds and River Monsters shows.

John

They have been removed from my week on the icetv website, but the timers have not been deleted from my topfield 2460 pvr, gonna have to manually delete them now  >:(
Title: Re: Missing recordings
Post by: fastcars on January 10, 2016, 06:02:32 PM
Quote from: Vortical on January 10, 2016, 05:52:02 PM
Quote from: John on January 10, 2016, 06:23:47 AM
Hi Vortical  I have no idea about the random recordings, but I have sorted the Criminal Minds and River Monsters shows.

John

They have been removed from my week on the icetv website, but the timers have not been deleted from my topfield 2460 pvr, gonna have to manually delete them now  >:(

The Criminal Minds timers for the repeat episodes were automatically deleted on my T3.
Title: Re: Missing recordings
Post by: prl on January 10, 2016, 06:13:14 PM
Quote from: csutak40 on January 10, 2016, 05:22:48 PM
...
I don't watch the Neighbours, but decided to check the Goldbergs and discovered that I have quite a few missing episodes (see attached)
Also noticed (FWIW) that a) the shows that were missing their titles, still have the correct info in the Metadata and

It's odd that they have the name missing in the filenames, but correct in the .meta file. I can't (for the moment) see how that can happen. Could you have a look at your timers file and see whether you have any timers with an empty name. If you do, could you grab a copy of the timers.xml file out of /etc/enigma2 and post it as an attachment on the Beyonwiz forum?

The existing topic Recorded programs have date time & channel instead of title (http://www.beyonwiz.com.au/forum/viewtopic.php?f=55&t=9827) there seems a sensible place to post about this problem.

Quote from: csutak40 on January 10, 2016, 05:22:48 PMb.) in some cases the date of the meta file is different from the rest of that show. 

That's not necessarily significant. The meta file can be re-written when the recording is played (e.g. to write the resume point into it when the recording is stopped).
Title: Re: Missing recordings
Post by: prl on January 11, 2016, 11:10:47 AM
Hi, Judy.

I've had a look at the timers.xml file you posted on the Beyonwiz forum and I found the timer entry for the recording on C31 at 06:58-07:50 Jan 18 with the missing name.

It doesn't help you directly, but for any IceFolk who are following this, the recording has ice_timer_id="16155256289381955291", which may help identify it on the server side. Apart from it having a missing name and description, I couldn't see anything unusual about it.
Title: Re: Missing recordings
Post by: csutak40 on January 11, 2016, 04:08:06 PM
Thank you, Peter
Title: Re: Missing recordings
Post by: Dave at IceTV on January 12, 2016, 02:33:53 PM
Quote from: Vortical on January 10, 2016, 05:45:04 PM
I think I'm gonna give icetv a little while to see if this missing recordings trend continues before I pull the plug, if I have to monitor everything like a hawk I may as well just do it manually without paying for icetv.

Your Topfield is only updating from IceTV during the same few hours each day. It's as if it turns on to record a few prime-time shows, then turns itself off until someone comes home at midnight and watches TV/recordings for a few hours. Or vice versa.

Basically it is not turned on in the afternoons when late scheduling changes or guide updates would be available.

If the Topfield is on 24/7 then maybe your Internet or WiFi network are not alive 24/7.
Title: Re: Missing recordings
Post by: csutak40 on January 12, 2016, 05:22:36 PM
I am missing recordings too, Dave.  TBH, I haven't been checking them, just presumed that if the timer is set then it will record.  Going back to check the Goldbergs (that has two episodes on the one day) I discovered that every so often, one of the recordings is missed.  I sent a screen shot elsewhere, but here it is again.

I doubt it has anything to do with the T4 being on, as it does record one of the two episodes. I really don't have the time to check all the other recordings to see what, if anything else, is missing.  I only noticed the Goldbergs because someone else mentioned it.  I suppose I'll discover what else is missing when I get around to watching them
Title: Re: Missing recordings
Post by: simoncasey on January 12, 2016, 09:55:38 PM
Quote from: csutak40 on January 12, 2016, 05:22:36 PM
I am missing recordings too, Dave.  TBH, I haven't been checking them, just presumed that if the timer is set then it will record.  Going back to check the Goldbergs (that has two episodes on the one day) I discovered that every so often, one of the recordings is missed.  I sent a screen shot elsewhere, but here it is again.

I doubt it has anything to do with the T4 being on, as it does record one of the two episodes. I really don't have the time to check all the other recordings to see what, if anything else, is missing.  I only noticed the Goldbergs because someone else mentioned it.  I suppose I'll discover what else is missing when I get around to watching them
Have you checked that the recordings that get made with just dates as titles aren't the missing recordings?
Title: Re: Missing recordings
Post by: tonymy01 on January 13, 2016, 02:20:49 AM
And also confirm your Ice recording preference is for more than one a day (I set my default to "all" to avoid this problem that I was burnt with quite some time ago).
Edit..ok,I can see you quite often get a couple a day recording, with and without the name. Goldberg's is something I also record and haven't watched yet, so will check my recordings tomorrow (God is that the time...today).

Ok,I have a pair of recordings every date up until the 7th, just a single recording.
Title: Re: Missing recordings
Post by: csutak40 on January 13, 2016, 03:19:48 AM
Quote from: simoncasey on January 12, 2016, 09:55:38 PM

Have you checked that the recordings that get made with just dates as titles aren't the missing recordings?

Well, I have no way of knowing if the metadata is correct or not (showing the right episode) but there are definitely three episodes missing so far
Title: Re: Missing recordings
Post by: csutak40 on January 13, 2016, 03:26:48 AM
Quote from: tonymy01 on January 13, 2016, 02:20:49 AM


Ok,I have a pair of recordings every date up until the 7th, just a single recording.

Well, there were definitely two on the 7th as well.  The eps due for this week are
2-11   The Darryl Dawkins Dance
2-12   Cowboy Country
Title: Re: Missing recordings
Post by: Vortical on January 13, 2016, 03:41:16 AM
Quote from: Dave at IceTV on January 12, 2016, 02:33:53 PM
Quote from: Vortical on January 10, 2016, 05:45:04 PM
I think I'm gonna give icetv a little while to see if this missing recordings trend continues before I pull the plug, if I have to monitor everything like a hawk I may as well just do it manually without paying for icetv.

Your Topfield is only updating from IceTV during the same few hours each day. It's as if it turns on to record a few prime-time shows, then turns itself off until someone comes home at midnight and watches TV/recordings for a few hours. Or vice versa.

Basically it is not turned on in the afternoons when late scheduling changes or guide updates would be available.

If the Topfield is on 24/7 then maybe your Internet or WiFi network are not alive 24/7.
Dave

Firstly thanks for the reply

Now in response to your assumptions

My Topfield is always in Standby and generally always switches itself on and off each day without any user intervention till mid to very late in the evening.
The Topfield is hard wired via Ethernet and there hasn't been any loss in my internet connection at the times recordings should have taken place

Internet Connection History
08 Jan 2016 around 12noon to 12 Jan 2016 4 days, 51 minutes, 6 seconds
09 Dec 2015 to  08 Jan 2016 around 12noon 29 days, 18 hours, 56 minutes



The PVR had around 95GB of free space so space should not have been an issue.

Now let me elaborate a bit more on the common timers each day and it'll make no sense as to why any of the timers/recordings did not take place.

Each weekday my wife wants me to record Bold & the Beautiful and Neighbours  ::)

These shows have pretty rock solid time slots of 16:30 for Bold & the Beautiful and 18:30 for Neighbours so only a 2 hour time difference between the two shows. It is extremely rare for there to be a timeslot change with these 2 shows.

Bold & the Beautiful recorded on the 4th, 5th, 6th, 7th & 8th January 2016
Neighbours only recorded on the 4th, 5th & 7th January 2016 (missed recordings on the 6th & 8th)

So you can understand my confusion at how there would be any change after 16:30 for Neighbours to simply not record

I knew that they had been sent to my pvr as I was away on holidays till the 3rd Jan and was double checking for the solid red circles under My Week in the iceTV website on my iPhone & iPad up until just before I came back.

Once I was back I double checked all the timers were there on the pvr just to be sure.

The only ones that may not have been there at that point were ones 3-4 days ahead but I kept checking to make sure by logging into the 2460 pvr webpage to check reservations while I was streaming recordings late at night during the week, but I never checked the recordings actually occurred or if any of the files existed till my wife asked me where they were.

As for the 2nd Goldbergs episode on the 7th I don't know what happened there unless there was a scheduling change so only one recording was made, but there are normally always two on Thursday evenings and I'm pretty sure there was 2 in the iceguide for the 7th January 2016. Neighbours recorded on the 7th at 18:30 so should have picked up late changes if they even existed.

In any case so far so good everything is working this week. It's just very frustrating with all the changes that happened when skippa was introduced that messed with the way other pvr's worked and the staff changeover after the icetv resurrection has still does not seem to be back to what it was when Madeline was active on here.

We rely on IceTV to be rock solid for timers and guide accuracy (which is all we essentially pay for) and it had been rock solid for years and years for me with the once in a blue moon issue. I've had more issues since skippa was introduced than I have in my entire time using IceTV back around 2008 right up to mid 2015.
Title: Re: Missing recordings
Post by: tonymy01 on January 13, 2016, 10:02:21 AM
Looks like we are all missing the second Goldbergs on the 7th!
Title: Re: Missing recordings
Post by: Tezza007 on January 13, 2016, 11:20:15 AM
I also have only 1 Goldbergs episode from the 7th
Title: Re: Missing recordings
Post by: Dave at IceTV on January 13, 2016, 02:51:38 PM
Quote from: tonymy01 on January 13, 2016, 10:02:21 AM
Looks like we are all missing the second Goldbergs on the 7th!

Our system shows that Seven didn't air a second episodes of The Goldbergs on the 7th (which would have been season 2 episode 10) and instead Seven aired a repeat of a certain documentary that had high ratings the last 2 times it was on. Whether that's correct or not I don't know (and have no way checking without a tardis).
Title: Re: Missing recordings
Post by: Vortical on January 14, 2016, 12:14:36 AM
The neighbours recording failures are a complete mystery.  ???

Dave are there any logs on my account between 4th & 8th January 2016 to see if my 2460 had some hissyfit with receiving the Neighbours timers?
Title: Re: Missing recordings
Post by: csutak40 on January 14, 2016, 02:05:05 AM
Quote from: Dave at IceTV on January 13, 2016, 02:51:38 PM


Our system shows that Seven didn't air a second episodes of The Goldbergs on the 7th (which would have been season 2 episode 10) and instead Seven aired a repeat of a certain documentary that had high ratings the last 2 times it was on. Whether that's correct or not I don't know (and have no way checking without a tardis).

So, then the question becomes, what episodes will be showing tomorrow?  (sorry, looking at the time, today)  Will they be showing ep 10 & 11?

Also, in my case I am missing others as well.
Title: Re: Missing recordings
Post by: Tezza007 on January 14, 2016, 12:48:49 PM
Tonights episodes are series 2, episodes 10 and 11 which fits in with what Dave said
Title: Re: Missing recordings
Post by: csutak40 on January 14, 2016, 01:42:58 PM
Quote from: Tezza007 on January 14, 2016, 12:48:49 PM
Tonights episodes are series 2, episodes 10 and 11 which fits in with what Dave said

Hmm.  Not according to this http://epguides.com/Goldbergs_2013/ (http://epguides.com/Goldbergs_2013/)
Title: Re: Missing recordings
Post by: csutak40 on January 14, 2016, 01:53:06 PM
OK.  I decided to go to the horses mouth and phoned Channel 7.   ;D  They tell me that "Dannydonniejoejonjordan" was definitely shown last week, as well as "The Most Handsome Boy On The Planet".  Will that do, instead of the Tardis?
Title: Re: Missing recordings
Post by: Dave at IceTV on January 14, 2016, 03:19:27 PM
Quote from: Vortical on January 14, 2016, 12:14:36 AM
The neighbours recording failures are a complete mystery.  ???

Dave are there any logs on my account between 4th & 8th January 2016 to see if my 2460 had some hissyfit with receiving the Neighbours timers?

Everything looks normal at this end. Episode queued then scheduled as normal.

But there was no reply from your Topfield for the episodes for 31-Dec, 01-Jan, 04-Jan, 05-Jan and 06-Jan. It replied that the schedules for the 7th onwards were reserved okay.

Your Topfield also didn't reply back for your other shows' that were scheduled from the 1st to the 6th either.

Looks like a PVR hissyfit.
Title: Re: Missing recordings
Post by: tonymy01 on January 14, 2016, 05:30:16 PM
Quote from: csutak40 on January 14, 2016, 01:53:06 PM
OK.  I decided to go to the horses mouth and phoned Channel 7.   ;D  They tell me that "Dannydonniejoejonjordan" was definitely shown last week, as well as "The Most Handsome Boy On The Planet".
I didn't look at the recording duration, it was for an hour+ padding, not 30 mins+ padding, so we got both eps recorded anyway. I was scanning through and about half way, got a subtle one second of the intro music before an ad break. Seven blended the two eps together, cutting the intro of the second ep (thankfully not the pre intro bits). Pre intro was boxes and boxes of stuff in garage.
Title: Re: Missing recordings
Post by: Dave at IceTV on January 14, 2016, 06:39:03 PM
Quote from: tonymy01 on January 14, 2016, 05:30:16 PM
Quote from: csutak40 on January 14, 2016, 01:53:06 PM
OK.  I decided to go to the horses mouth and phoned Channel 7.   ;D  They tell me that "Dannydonniejoejonjordan" was definitely shown last week, as well as "The Most Handsome Boy On The Planet".
I didn't look at the recording duration, it was for an hour+ padding, not 30 mins+ padding, so we got both eps recorded anyway. I was scanning through and about half way, got a subtle one second of the intro music before an ad break. Seven blended the two eps together, cutting the intro of the second ep (thankfully not the pre intro bits). Pre intro was boxes and boxes of stuff in garage.

Excellent find Tony.
Title: Re: Missing recordings
Post by: Vortical on January 15, 2016, 02:16:28 AM
Quote from: Dave at IceTV on January 14, 2016, 03:19:27 PM
Quote from: Vortical on January 14, 2016, 12:14:36 AM
The neighbours recording failures are a complete mystery.  ???

Dave are there any logs on my account between 4th & 8th January 2016 to see if my 2460 had some hissyfit with receiving the Neighbours timers?

Everything looks normal at this end. Episode queued then scheduled as normal.

But there was no reply from your Topfield for the episodes for 31-Dec, 01-Jan, 04-Jan, 05-Jan and 06-Jan. It replied that the schedules for the 7th onwards were reserved okay.

Your Topfield also didn't reply back for your other shows' that were scheduled from the 1st to the 6th either.

Looks like a PVR hissyfit.

Thanks for looking into it Dave, at least that offers some explanation as to what went wrong.

Not sure what I'll do if this Topfield 2460 starts becoming more problematic, it's usually pretty reliable, and my 7100HDPVRt is now retired.
Title: Re: Missing recordings
Post by: csutak40 on January 15, 2016, 06:31:28 PM
Quote from: tonymy01 on January 14, 2016, 05:30:16 PM
Quote from: csutak40 on January 14, 2016, 01:53:06 PM
OK.  I decided to go to the horses mouth and phoned Channel 7.   ;D  They tell me that "Dannydonniejoejonjordan" was definitely shown last week, as well as "The Most Handsome Boy On The Planet".
I didn't look at the recording duration, it was for an hour+ padding, not 30 mins+ padding, so we got both eps recorded anyway. I was scanning through and about half way, got a subtle one second of the intro music before an ad break. Seven blended the two eps together, cutting the intro of the second ep (thankfully not the pre intro bits). Pre intro was boxes and boxes of stuff in garage.

Thanks Tony.  Never thought to look at that!  This brings me to an OT question.  Can one edit the ts files (and save the edited version as ts again) to remove padding, ads etc?  Would that damage anything?
Title: Re: Missing recordings
Post by: prl on January 15, 2016, 06:51:27 PM
Quote from: csutak40 on January 15, 2016, 06:31:28 PM
... This brings me to an OT question.  Can one edit the ts files (and save the edited version as ts again) to remove padding, ads etc?

Yes. The initial editing just creates a list of "leave this bit out on playback" instructions. That doesn't recover any space, but there's a pre-loaded plugin that can apply the edit list and cut the file size down.

See Movie Player (MEDIA from live TV), then MENU>Cut-list editor... and MENU>Execute cuts...

I don't think the editor allows you to cut out to a new file (as the old DP series editor did), so if you want to cut two episodes in one recording into two separate recordings, you have to make a copy first, then delete the bits you don't want in the two copies.

Bu it's all good for just removing padding and ads.

Quote from: csutak40 on January 15, 2016, 06:31:28 PMWould that damage anything?

I don't think so. I haven't heard any reports of it breaking.
Title: Re: Missing recordings
Post by: simoncasey on January 15, 2016, 08:28:55 PM
Quote from: prl on January 15, 2016, 06:51:27 PM
Quote from: csutak40 on January 15, 2016, 06:31:28 PM
... This brings me to an OT question.  Can one edit the ts files (and save the edited version as ts again) to remove padding, ads etc?

Yes. The initial editing just creates a list of "leave this bit out on playback" instructions. That doesn't recover any space, but there's a pre-loaded plugin that can apply the edit list and cut the file size down.

See Movie Player (MEDIA from live TV), then MENU>Cut-list editor... and MENU>Execute cuts...

I don't think the editor allows you to cut out to a new file (as the old DP series editor did), so if you want to cut two episodes in one recording into two separate recordings, you have to make a copy first, then delete the bits you don't want in the two copies.

Bu it's all good for just removing padding and ads.

Quote from: csutak40 on January 15, 2016, 06:31:28 PMWould that damage anything?

I don't think so. I haven't heard any reports of it breaking.

The cutset editor is a bit clunky to use. You can get into a loop if you create the wrong cut point and then can't get back to it to delete or edit it. But it works ok usually.
When you execute the cuts, you get the choice of overwriting the file or creating a new copy.
Title: Re: Missing recordings
Post by: csutak40 on January 15, 2016, 08:32:42 PM
Quote from: prl on January 15, 2016, 06:51:27 PM


Yes. The initial editing just creates a list of "leave this bit out on playback" instructions. That doesn't recover any space, but there's a pre-loaded plugin that can apply the edit list and cut the file size down.

See Movie Player (MEDIA from live TV), then MENU>Cut-list editor... and MENU>Execute cuts...

I don't think the editor allows you to cut out to a new file (as the old DP series editor did), so if you want to cut two episodes in one recording into two separate recordings, you have to make a copy first, then delete the bits you don't want in the two copies.

Bu it's all good for just removing padding and ads.

Quote from: csutak40 on January 15, 2016, 06:31:28 PMWould that damage anything?

I don't think so. I haven't heard any reports of it breaking.

I think we're talking about two different things.  I'm yet to RTFM, or study the Forum. :-[  Lots of great excuses that I'm sure you're not interested in.   :P Hence, know nothing about the ability to edit within the Wiz.  I have been fiddling on my computer, with VideoReDo (which, I discovered, CAN save ts)  I had a quick experiment with this show (as I had to play it anyway to confirm that I had both episodes) - only removed the padding, not the commercials, and saved 660 odd mb, but wasn't game to replace the file on the wiz, in case it brakes something :-)
Title: Re: Missing recordings
Post by: Vortical on February 19, 2016, 04:05:40 AM
Unfortunately I'm not continuing with IceTV after going through a lot of my old shows there has just been too many recordings where the show I wanted to record was not recorded so in essence this ruins numerous series for me, pretty much all of them were due to scheduling changes that seem to either not be picked up by icetv at all or until it's too late and the pvr can't update the timer properly.

In most situations the start of the shows were right at the end of the recordings that were a minimum of 1 hour long  :o >:(

I'm also sure there are many shows with incorrect repeat tags that don't get picked up or picked up too late also.

Not sure if it's just suddenly my bad luck but it's just not good enough anymore for me.

Sadly I'm just gonna go back to the old tv guide with the paper and yourtv.com.au for a double check.  :'(

Perhaps when the service becomes what it used to be with almost zero problems I'll return but until then I'm not going to pay $8 a month for something I have to repeatedly keep an eye on.  :-\
Title: Re: Missing recordings
Post by: IanL-S on February 19, 2016, 12:59:06 PM
You could try using SmartEPG TMS TAP. While it cannot pick of repeats (except if it is in the database it creates of programs it has recorded). I use it on my back-up Toppys and it is quite reliable. You can also adjust the pre and post padding for individual timers.

Ian
Title: Re: Missing recordings
Post by: Vortical on February 20, 2016, 01:22:31 AM
Quote from: IanL-S on February 19, 2016, 12:59:06 PM
You could try using SmartEPG TMS TAP. While it cannot pick of repeats (except if it is in the database it creates of programs it has recorded). I use it on my back-up Toppys and it is quite reliable. You can also adjust the pre and post padding for individual timers.

Ian
After some further thought I'll probably barely even bother with FTA TV anymore. I have hardly any time these days to mess around with setting and checking timers that IceTV used to be rock solid with.

Nowadays I mostly just watch Stan. & Netflix hence why I had a huge backlog of old recordings going back around 6 months into last year, every now and then I'd binge watch a few episodes and I'd reach a point where the programming became eratic and some (not all) shows were missed as outlined in my post above.

My wife can live with just her Bold & the Beautiful and Neighbours which are both available via TenPlay, so perhaps the PVR's can be retired.

Also I received an email directly from Colin O'Brien today essentially stating that things were expected to improve in the next few weeks, but I think I'll leave it for 6-12 months then see how I feel about whether I can live with or without IceTV

Thanks to all the numerous hardworking IceTV staff that I chatted with and helped me throughout the years I've been with IceTV your efforts are greatly appreciated.
And also a big thanks to all the helpful forum members who make this forum a truly great place to come to whether the problem is big or small.

So long and thanks for all the fish  ;D