Has anyone had any success in making a claim with paypal for those who received the unit???
Update: paypal refund in my paypal account... Woo hoo
This is what I just received from PayPal.
We have concluded our investigation into your case and have decided in your
favour.
You have indicated that a partial refund of $417.00 AUD would be
satisfactory.
We were able to recover $417.00 AUD, and this amount has been credited to
you. Please allow 5 business days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to
recover the balance from the seller.
If the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
privileges.
Lodged a claim the day we got the administrator's notice... nothing heard from Paypal as yet.
Hi everyone...
I have absolutely no idea if it will work - for people that have already received the Skippa unit, but i have lodged a PayPal claim, and here is the way in which i did that - in case it assists others in doing the same. I do not know if it will be successful or not but you may as well try.
----------------------------------------------
Find payment to IceTV in the activities section of Paypal.
Open the transaction, down the bottom click on "You can still report the problem in the Resolution Centre within 180 days."
Select "I have a problem with an item I purchased" then continue.
Select "I received my item, but it is significantly not as described. For example:" then continue.
Under "How was the item significantly not as described?" select "Incomplete Duration".
Under "Link to the product website" type "http://www.skippa.tv".
Under Category select "Home Consumer/Electronics".
Under message to seller I wrote the following, not sure if it will work or not but we can only try...
----------------
The item provided by IceTV Pty, Ltd - being one (1) x Skippa branded PVR unit - no longer functions.
The Skippa device REQUIRES MANDATORY ACCESS TO THE ICETV EPG DATA SERVICE in order to function. It also requires access to IceTV servers to confirm product activation. Without being able to receive this data the device no longer functions at all in the manner for which it was designed.
The reason for non-function is that the company (IceTV Pty, Ltd) has gone into Voluntary Administration and is now unable to continue to trade financially or find a new owner for its business. Therefore the IceTV EPG data service and IceTV servers have been shut down. Technical staff no longer work for the company, and the Skippa PVR unit no longer functions as per manufacturer specification. There is no chance of this situation changing. The device is now worthless.
The device has a 12 months warranty as per Australian Consumer Law and a LIFETIME IceTV EPG Guide subscription, which means that whilst the physical product was delivered and received - one (1) x Skippa branded PVR unit - the service component of the product purchased has now been withdrawn and therefore this falls under the "incomplete Duration" category for PayPal Resolutions.
-----------------
Tick "I would like to request a refund of" and enter amount - mine was $417.00.
Select continue.
You will then be notified that the seller cannot be contacted and that the claim is being escalated straight away.
Select "I do not believe we will be able to reach an amicable resolution".
Then either select "I will only accept a full refund" or enter the amount that you are happy to accept as a refund.
Tick that you will provide honest information blah blah blah...
Then submit...
Job done...
No idea if it works but what have we got to loose. The more that lodge claims the better I think.
It's $400 i can put towards some other project at home.
Just thought i'd post in case it encouraged or helped others to do the same...
Mark
I just received the below response from Paypal regarding my SKIPPA claim.
"Unfortunately, we are refusing your claim because your purchase was for a virtual, digital or intangible item, which is not covered under PayPal Buyer Protection. We only cover claims involving physical items that can be shipped and tracked.
We encourage you to work directly with your seller to resolve the problem. You'll find their contact information on the Transaction Details page"
I've gone back to them telling them that the above is obviously incorrect reasoning.
My claim was because I had not received the Skippa, not sure how Paypal are going to respond to those who did receive one.
How is the Skippa, a DVR box, not a tangible unit?
I think they are mistaking the Skippa for the IceTV program.
You may need to send them the Skippa email that got you involved in the initial purchase.
My claim is currently sitting at this;
QuoteThe seller has been asked to respond by 18 Oct 2015. Once we receive the information, we'll continue our review of this case.
*edit* you can still see a physical ad for Skippa here ; http://skippa.tv
I've taken some screenshots in case I need to prove the unit as a physical thing.
I suggest you do the same and send the screenshots to PayPal.
Yeah,
In my response to Paypal I included the link to the Skippa add. My gut feel is that Paypal are not going to be very co-operative in spite of their "buyer protection" policy as this exercise, if they pay us all out will cost them a lot of money.
I got the same "refused because its not a physical unit" reply from Paypal tonight.
I've also appealed, but get the feeling we will only get more red tape BS from here on.
Take it to the origin of your payment if you get no satisfaction out of PayPal. I took my complaint to my credit card provider, and they have already provided a "Provisional" refund.
gib
Apologies, I placed the original of this message in the wrong forum.
Thanks for the initial message Warkus. I just found it and my claim is now in.
Its definitely worth a try.
Got the same email and just got off the phone with them, they had icetv as subscription service not a box. After getting the service rep on the icetv website he has reopened the case. He identified that skippa was indeed a piece of hardware e needed to confirm that the Skippa was the item purchased.
tel:1800 073 263 (toll free) press 0 for an operator.
Thanks for the tip Bridjee, I just made the same call and spoke to a Paypal operator who had already received a similar call this morning (possibly yours). My case has been re opened and they said I'd hear something more from them in 24 to 72 hours.
Quote from: warkus on October 15, 2015, 06:56:30 PM
Hi everyone...
I have absolutely no idea if it will work - for people that have already received the Skippa unit, but i have lodged a PayPal claim, and here is the way in which i did that - in case it assists others in doing the same. I do not know if it will be successful or not but you may as well try.
<snip>
Just thought i'd post in case it encouraged or helped others to do the same...
Mark
Thanks for the walk through Mark. I have jumped on the bandwagon and lodged a paypal claim in the same vain as yours.
Will see how it pans out.
Hm, Just realised I paid for my SKIPPA by PayPal. So I may also join the rush ....
Ian
I followed Warkus' lead and lodged a claim based on his. The only thing I did differently, based on previous issues with it being a non-tangible product, was to expand the description of the item. I wrote:
"The item provided by IceTV Pty, Ltd - being one (1) x Skippa branded 3 HD Tuner 1Tb Personal Video Recorder (serial no. ICEXXXXXXXXXXXXXXXX) - no longer functions one week after delivery."
I'm not sure that is the serial number. I got it from a sticker on the box, just above the MAC address. I wasn't going to pull out the cupboard just to make sure it was right.
Hey guys, I've jumped on the forums to let you know that I too have had a Skippa delivered and made a PayPal claim to get a refund for the soon-to-be anchor. Fingers crossed we all don't get rubbish generic emails back from them denying the claim! I completely forgot that I paid with my Credit Card through PayPal's gateway.
Quote from: FMB on October 16, 2015, 10:38:19 AM
I followed Warkus' lead and lodged a claim based on his. The only thing I did differently, based on previous issues with it being a non-tangible product, was to expand the description of the item. I wrote:
"The item provided by IceTV Pty, Ltd - being one (1) x Skippa branded 3 HD Tuner 1Tb Personal Video Recorder (serial no. ICEXXXXXXXXXXXXXXXX) - no longer functions one week after delivery."
...
I'd have thought that would be the kind approach to take - "Skippa PVR (tangible item, S/N, etc) bought from IceTV depends on IceTV EPG and recording services for its proper operation. These services are no longer available because IceTV Pty Ltd is in Voluntary Administration (or whatever state it's in when you claim), and so the Skippa cannot perform basic operations such as: ...
fill in as appropriate, I don't know ..."
I don't have one, so I'm not claiming, but I think that's the sort of claim I'd submit if I was in that position.
I haven't had the refusal email from PayPal, possibly because of the good. Work done by those who have.
I did check my claim today and see that they have emailed the supplier for the second time, yesterday.
The claim must be finalised by the 18th according to the PayPal website.
The first bit of good news in all of this. I've just received an email from paypal saying I will receive a full refund of $417.00 within 3 to 5 days. I'm one of those that never received my Skippa.
Quote from: GaryT on October 17, 2015, 01:37:59 PM
The first bit of good news in all of this. I've just received an email from paypal saying I will receive a full refund of $417.00 within 3 to 5 days. I'm one of those that never received my Skippa.
Waiting for my bank to hopefully tell me the same thing. They've given me a provisional credit pending final outcome. Might have to use that for a T4 when its final :)
gib
This is going well for many of you. :)
I got a SKIPPA and since I was one of the early orders I would have been outside the period covered by PayPal.
Ian
Quote from: IanL-S on October 17, 2015, 04:49:34 PM
This is going well for many of you. :)
I got a SKIPPA and since I was one of the early orders I would have been outside the period covered by PayPal.
Ian
The claim period is 180 days. I lodged my claim successfully and I ordered on day one.
Got an email this morning from Paypal, asking to submit the a copy of a police report. Speaking with them on the phone, they have asked that I submit to the NSW police a fraud claim and send a copy of the document to them. Anyone else got the same?
---- Update-----
After escalating on the phone Paypal have stated they are going to refund the money.
Received an email re my my PayPal Claim this morning. Interesting wording here - "we were able to recover....". I'd like to know if this is just their standard wording or they were able to indeed recover the money from ICETV......
"We were able to recover $417.00 AUD, and this amount has been credited to you. Please allow 5 business days for this adjustment to be posted."
Now to decide what to do next. There are still some 1600 Skippas in their warehouse, looking for an owner. That's around $ 200,000 at $125 per Skippa (my guess at the actual production cost of a Skippa).
That's a lot of moolah, even for a company the size of UEC. Will there be a rebirth of these machine with perhaps a new logo stuck over the Skippa label?
Add FTA EPG harvesting and you have a "standard" PVR with ICETV as an option just like the Humax, Wizes, Toppys, Strongs, etc. Then clear up the current bugs and presto, we have a working reincarnation of our Skippa.
Still think that the T4 Beyonwiz has a way to go before it's ready for general consumption, so.... I'll just wait a while me thinks.
Quote from: JPP on October 19, 2015, 07:43:25 AM
That's a lot of moolah, even for a company the size of UEC. Will there be a rebirth of these machine with perhaps a new logo stuck over the Skippa label?
Add FTA EPG harvesting and you have a "standard" PVR with ICETV as an option just like the Humax, Wizes, Toppys, Strongs, etc. Then clear up the current bugs and presto, we have a working reincarnation of our Skippa.
Hmmm. I wonder how hard it would be to stick the Skippa Software on it?
It already has the Skippa software on it, but before I would buy a "Skippa", it would have to have FTA EPG added on to it.
My hope is that the "Skippa" will survive, probably handled AND supported through UEC now. So, it would then become another of their product line of PVRs and it's the model up from their current Altec 9600.
I lodged a claim with PayPal for non receipt of my Skippa the day after IceTV went into VA.
Like others, I received an email from PayPal this morning saying they were refunding $417 to my account. 😀
YAHOO!
I don't often get a win but sure did this time.
Bought a Beyonwiz T2 for $349 with 1tb HDD and a usb tuner (making 3 tuners).
Happy camper!
emmsee😂
Wow yes I have also been refunded by paypal. I have bought a beyonwiz T2 3 tuner and I am very happy with it. The killer feature for me is the ability to stream live tv (can be any channel not only what is playing on main unit) and recorded shows to my laptop, ipad or smart phone. I'm putting ice tv on it. My TiVo is also still going strong.
Has anyone who actually received a Skippa and lodged a claim with Paypal heard anything?
Haven't checked my email, but logged into PayPal and found the $417 sitting in my account.
Thanks to this forum for pointing out that PayPal was an option to recover funds.
Quote from: FMB on October 19, 2015, 10:51:42 AM
Has anyone who actually received a Skippa and lodged a claim with Paypal heard anything?
I am still waiting for a resolution, they have sent an email to the supplier with a response of 22 Oct as we know it will be dead air. Hopefully it will be worth the wait... reading some of the other posts!!
Quote from: emmsee on October 19, 2015, 08:28:20 AM
I lodged a claim with PayPal for non receipt of my Skippa the day after IceTV went into VA.
Like others, I received an email from PayPal this morning saying they were refunding $417 to my account. 😀
YAHOO!
I don't often get a win but sure did this time.
Bought a Beyonwiz T2 for $349 with 1tb HDD and a usb tuner (making 3 tuners).
Happy camper!
emmsee😂
I too have a refund from PayPal!
How did you get a T2 at that price?
Kev.
Beyonwiz did a recent $100-off deal on the T2. I think it may have finished.
Quote from: prl on October 19, 2015, 02:26:40 PM
Beyonwiz did a recent $100-off deal on the T2. I think it may have finished.
It has. I was a few days late!
I still have an operational Lite-i so will wait for the next special offer.
If you ask nicely on the Beyonwiz forum, they may extend it again.
http://beyonwiz.com.au/forum/viewtopic.php?f=55&t=9598&p=128448&hilit=100off#p128448
Quote from: Paul55 on October 19, 2015, 05:45:17 PM
If you ask nicely on the Beyonwiz forum, they may extend it again.
http://beyonwiz.com.au/forum/viewtopic.php?f=55&t=9598&p=128448&hilit=100off#p128448
"The requested topic does not exist".
Try here. End of page 2.
http://beyonwiz.com.au/forum/viewtopic.php?f=55&t=9598
OK that didn't work either.
Go to the beyonwiz.com.au/forum/
Under the T2/T3/T4 area, select Ice TV
The first topic is IceTV Administration - end of page 2
I've had problems with the forum mangling ampersands in URLs, too. Both the above URLs work if you copy/paste them into your browser's address bar. Clicking on them doesn't work.
paypal claim lodged. waiting for response from seller which i doubt they will respond to which means automatic refund from paypal
once i send the piece of crap back to them.
worked well for 2 weeks...did skip the ads but now the skip feature has stopped but i have the EPG for now until those arseholes ask me to pay for it.
so my lifetime free subscription turns out to be about 1 month.
i'm getting a fetch box once this is sorted... great little units
The new firmware 1.1.10604 fixes Addskip, but there are a couple of other fairly minor bugs though.
Response from PayPal
We have concluded our investigation into your case and have decided in your
favour.
You have indicated that a partial refund of $417.00 AUD would be
satisfactory.
We were able to recover $417.00 AUD, and this amount has been credited to
you. Please allow 5 business days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to
recover the balance from the seller.
If the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
privileges.
I received a PayPal refund earlier this week. Must say I was a little surprised as the PayPal email seemed to indicate that they were going to seek a refund from the sellers account. I thought IceTV didn't have any funds and therefore I didn't expect to see my money. However $417 was transferred back into my MasterCard so I am extremely happy that I was order number 800 (or there abouts) and never received the Skippa. Now I can tell my wife the sad tale :)
Paul
Quote from: pbwhi0 on October 24, 2015, 07:48:32 AM
... Must say I was a little surprised as the PayPal email seemed to indicate that they were going to seek a refund from the sellers account.
That necessarily doesn't mean they'll succeed, even partially.
Quote from: pbwhi0 on October 24, 2015, 07:48:32 AMI thought IceTV didn't have any funds and therefore I didn't expect to see my money. ...
It appears that their ability to recover the money wasn't linked to them refunding you in full.
Some people have received refunds even for the subscription, yet they refused some Skippa refunds at first, because they said they don't refund subscriptions, only tangible goods. That was because they weren't aware that IceTV has been selling goods as well as subscriptions.
Seems I purchased my last subscription with my credit card, not PayPal, and (although some banks have been quite good about this as well) my bank told me I'll have to wait 45 days for a decision (CBA) so I don't like my chances :'(
I received a Skippa, but given that it is not faulty and should continue to function with a paid subscription to the IceTV EPG, I assumed that I had no valid reason to claim a Paypal refund. Are you claiming a Paypal refund for the loss of warranty and loss of the lifetime IceTV subscription?
If you were asking me, I didn't purchase a Skippa, I am attempting to claim for the lost subscription (paid up to 2019)
I suppose people could argue that their Skippa is not fully functional, because they now have to purchase a subscription (as it doesn't work without that) also (and I am not sure about that) I think there won't be any more bug fixes, nor any repairs under warranty, should the need arise.
Quote from: Crawfo on October 25, 2015, 03:39:45 PM
I received a Skippa, but given that it is not faulty and should continue to function with a paid subscription to the IceTV EPG, I assumed that I had no valid reason to claim a Paypal refund. Are you claiming a Paypal refund for the loss of warranty and loss of the lifetime IceTV subscription?
Read the post from warkus on the first page. I followed his lead and am waiting on a response from Paypal next week.
I think that people who want to claim against Paypal for a SKIPPA they've received are in a tricky position, though I still think that they have a case for not receiving what they paid for, but I have no idea how Paypal would approach that.
Warranty and Australian Consumer Guarantee claims are also look tricky, since neither the retailer not manufacturer are in business any more.
I didn't order one.
The manufacturer is in business, most definitely. Just not in Australia.
They closed their Australian office/operations, but Altech multimedia (parent company) still exist, and they have transferred sales/distributor rights including support of the Altech range across to NAS Australia.
I believe however that NAS did not agree to take on the Skippa or any aspect of that product.
Quote from: prl on October 25, 2015, 06:20:06 PM
I think that people who want to claim against Paypal for a SKIPPA they've received are in a tricky position, though I still think that they have a case for not receiving what they paid for, but I have no idea how Paypal would approach that.
I received my skippa in the first batch and PayPal accepted my claim.
PayPal has just approved my claim. A full refund on its way. I received my Skippa in the first shipment.
My Skippa will now be cleared out, factory reset and packed away. If anyone is in the market for a near new, barely used Skippa, send me a PM.
Following the crowd here I've lodged a claim with PayPal tonight now waiting to see what happens. I did receive my Skippa but not sure whether that is a good or a bad thing in the long run.
Quote from: Aussiebec on October 23, 2015, 08:59:03 PM
Response from PayPal
We were able to recover $417.00 AUD, and this amount has been credited to
you. Please allow 5 business days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to
recover the balance from the seller.
If the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
privileges.
I have received a similar response from PayPal, but I am wondering about the last paragraph. It seems to imply that the money will come from the seller not PayPal.
Has anyone actually received the refund yet?
Has anyone actually received the refund yet?
[/quote]
I certainly have, (ie. Money is safely back in my bank account) and going by comments both in this forum and on Whirlpool it would appear that quite a lot of people have actually received refunds for the Skippa purchases from Paypal.
Quote from: GaryT on October 28, 2015, 07:03:01 AM
Has anyone actually received the refund yet?
Yes, I received $380.75 from PayPal. Odd amount as it was originally $417 including shipping....
Edit: Sorry bum steer, the remainder went directly to my PayPal account as it was a split payment so all good I received the full refund; thank you PayPal.
I received the full $417 Wednesday 28th ( notified on Monday that had been approved).
I did NOT receive a SKIPPA.
Thanks
Mac
Ditto - received the full $417 from PayPal using Warkus's guidelines (thanks Mark).
This will help offset my lost IceTV subs (to 2020).
Gotta give a big wrap to PayPal - very efficient and so nice to see the money credited to my PayPal account.
John
Yes, I also got my full $417 back from Paypal
Just an FYI for everyone who purchased via CCard and did not receive their SKIPPA at all (I went for the whole SKIPPA shebang & Lifetime doodads)
Today I received a "Preliminary Refund" from CBA - MCard.
With a note as follows:
"Thank you for letting us know you would like to dispute a transaction on your credit card... we have refunded the amount back to your account before conducting our investigation"
"Our next step is to contact the merchant that processed the transaction. If they can show that it
was properly authorised we will need to deduct the refund back from your account"
I sent them a letter explaining all the ins and outs and associated doco so it should be ok
So hopefully their "investigation" will sort things out and I wont read to much into the "properly authorized" comment which I presume is just part of their Form Letter for these sorts of things
Fingers crossed :)
I put in a claim with CBA about my subscription. Explained the reason on the phone. Was told that it will take 45 days to investigate, but just got a letter, (about 2 weeks later) asking for:
- Documents showing the expected delivery date and any other letters or emails you have received from the merchant
- A letter signed by you explaining how you tried to resolve this matter with the merchant. Your letter will need to include the date you contracted the merchant, how you contacted them and what you expected to receive
- A copy of written description of the merchant's response
[/color]
So, I sent them a copy of the letter from the administrator and also the email asking if we would be interested in a monthly subscription. That email included the sentence: Unfortunately I must state that your current subscription value is lost although you may be able to recover the unused proportion if you used a credit provider
We'll see what, if anything, happens next
For all those who followed Warkus's lead like me who received a Skippa and then lodged a Paypal claim, how long was it between lodging and paypal refunding? On my account today it says it is awaiting a reply from the seller and has given them until 7 November. I lodged the claim on the evening of 27/10/15. So all being well i am guessing a refund some time after 7 November so this would be about 2 weeks once weekends are taken into account. Is that other peoples experience with Paypal?
I modified Warkus narrative as it predated the resurrection but I focused on the current ICE TV company having no responsibility for Skippa including its warranty and there being no more firmware updates effectively meaning Skippa is not a long term proposition especially the ad skippa function itself.
Quote from: blockertig on October 30, 2015, 05:26:11 PM
I modified Warkus narrative as it predated the resurrection but I focused on the current ICE TV company having no responsibility for Skippa including its warranty and there being no more firmware updates effectively meaning Skippa is not a long term proposition especially the ad skippa function itself.
I did much the same with my claim a day which I made on 28 October.
Ian
I didn't receive my Skippa. I lodged a Paypal claim on 16th October, received notification that the dispute had been settled on 27th October and the money was paid back to my credit card yesterday, 29th. I am pretty impressed with Paypal! I didn't really expect to see any money back.
Armed with the $417 i thought i had lost I headed off to Harvey Norman and bought Fetch TV for $380 including a pair of powerline adapters . I am very impressed. This is a mature consumer device with excellent user interface and (AT LAST) a very high "wife acceptance factor". I love how fast it is compared to the Beyonwiz T3. Every key press results in a crisp transition to the next screen. Catch up TV seems amazing. Love Netflix and only $8.99 per month is affordable enough that my movie watching has at long last become legal.
Only just realised I paid for my Skippa via PayPal (clearly getting old!). My unit is a dud due to constant picture freezing. Have a lodged a claim today. Not overly optimistic but worth a try...nothing ventured, nothing gained! :P
Quote from: Kmgh on October 30, 2015, 08:53:35 PM
Only just realised I paid for my Skippa via PayPal (clearly getting old!). My unit is a dud due to constant picture freezing. Have a lodged a claim today. Not overly optimistic but worth a try...nothing ventured, nothing gained! :P
You're lucky that there are plenty of precedents. I'm sure you'll be okay.
I lodged a claim on Friday. I did receive my Skippa but it's substantially not as described due to the loss of it's headline feature of ad skipping and lifetime IceTV subscription. Haven't heard anything more yet.
Quote
I did receive my Skippa but it's substantially not as described due to the loss of it's headline feature of ad skipping...
AutoSkip works in the latest software version, 1.1.10604. It was broken in the last over the air update, version 1.1.10600, and fixed 1 week later in USB update 1.1.10604
See AutoSkip has stopped working:
http://support.icetv.com.au/entries/97537218-AutoSkip-has-stopped-working
or see How to update the software from a USB stick (includes link to software 10604)
http://support.icetv.com.au/entries/97066117-How-to-update-the-software-from-a-USB-stick
Gotta say that since uploading the latest firmware, the Adskip on my Skippa has been working brilliantly. In fact the whole unit is humming along nicely.
If only we could work out a way to change that damn onscreen TV Guide layout to show more channels and less 'header' info, I'd be a happy chappy!
Quote from: Stalky on November 02, 2015, 04:56:52 PM
If only we could work out a way to change that damn onscreen TV Guide layout to show more channels and less 'header' info, I'd be a happy chappy!
That seems to be the consensus.
Ian
I just checked to see how my Paypal claim is going. I is still to be resolved. I noticed one of the final steps says this-
The seller or PayPal may decide to grant a full refund to the buyer if the merchandise is returned. Once delivery is confirmed and the refund is processed, the case is closed.
For those who received a skippa and have had their claim paid by Paypal- where you asked to return the Skippa as a condition of payment by Paypal. To me this would make no sense as what would the old Ice TV company want with an old Skippa working or not.
Also in answer to the adskippa being an argument to Paypal I did not rely on that argument as you are correct Ian that currently the adskippa is working. My arguments were over a lack of firmware support and warranty support and loss of the life time subscription.
Quote from: blockertig on November 02, 2015, 06:11:43 PM
To me this would make no sense as what would the old Ice TV company want with an old Skippa working or not
The Administrators would sell it and add the proceeds to the funds available to satisfy creditors - but in reality that isn't going to happen as the now defunct IceTV is not going to be refunding anyone. So if anything it would be Paypal who might require the return of the goods if they paid out on a claim - I have no idea if they actually would require that
Quote from: Stalky on November 02, 2015, 04:56:52 PM
Gotta say that since uploading the latest firmware, the Adskip on my Skippa has been working brilliantly. In fact the whole unit is humming along nicely.
If only we could work out a way to change that damn onscreen TV Guide layout to show more channels and less 'header' info, I'd be a happy chappy!
Yes, I have to say that I'm also impressed with my Skippa's performance and excellent graphical layout and choice of clean and very readable text, even though the font size is small.
Like you, I want more channels on the one screen and I have no compunction in loosing the picture on the screen. Now, if only we could have a event rather than time-line based EPG as well.... did someone say just like JustEPG ;D. If we could have access to the code and made it accessible to allow add-ins to be added.....I'm dreaming of course....
Quote from: blockertig on November 02, 2015, 06:11:43 PM
The seller or PayPal may decide to grant a full refund to the buyer if the merchandise is returned. Once delivery is confirmed and the refund is processed, the case is closed.
Don't worry too much about the wording of messages from PayPal. They seem to be stock answers covering all situations.
Even the message granting the refund leaves you with the impression that the money is coming from the seller, which it clearly is not.
The point is the money does get paid and there is no need or requirement to send the Skippa back.
The fact is that the Skippa doesn't work as advertised, unless you were one of the few who didn't take the Lifetime subscription. The point being that if you don't pay your subscription it will stop working.
In addition you have no Warranty and minimal technical support.
All of which were part of the original offer.
Received the full $417 from PayPal today for my 'non-working' Skippa using Warkus's guidelines (thanks Mark and PayPal). :)
paypal refunded me and told me not to return it as the company is under administration so a little deserved bonus for being stuffed around by this company.
so will see what happens on the 11th when free subscriptions run out.
either i can still use it or as i have planned will be buying a fetch tv unit which has 3 tuners for $399 with a free $40 eftpos card.
hey the adskip feature on the skippa is good but you really dont need it.
8) 8) 8)
Quote from: payandwait on November 08, 2015, 01:15:04 PM
a little deserved bonus for being stuffed around by this company.
So, if I understand your post, you have effectively received a PVR that cost you nothing. Wish I could be stuffed around as badly as you have.
Also, $399/$7.99 = 50 months = >4 years of IceTV even if they don't bring in annual subscriptions.
yes a PVR that will soon be useless as i refuse to subscribe as my unit was supposed to have lifetime subscription included in the $400 pricetag.
not to mention the 4 month wait to get it then 2 weeks later they fold then come back again.
plus the unit has new bugs every week.
so stuffed around enough? yes
So, you even though you effectively haven't paid for the device, you believe you should now get the EPG service for free.
It must be good living at the centre of the universe.
I agree with you Paul 555. I too have been successful in my paypal claim for a skippa I received. And yes I figure if it continues to work as well as it is my $417 refund will pay for 4 and a bit years of icetv subscription. This is like getting a life time subscription as I suspect that is the average life of a PVR like skippa. Or at least I am hoping it is!
I signed up as soon as Paypal confirmed my refund. The IceTv EPG/app is excellent and with little to compare. What happened with the lifetime component falls under the sh%t happens category. For as long as my skippa hangs on I will enjoy a quality service for a reasonable price which just so happens to have a working adskippa function.
And full marks to Paypal- they are to be congratulated!!
Quote from: blockertig on November 09, 2015, 01:39:15 PM
This is like getting a life time subscription as I suspect that is the average life of a PVR like skippa.
Hear Hear, Its all a point of perspective really. It is interesting to note that in another post the same person is now offering their Skippa for sale.
I hope someone gets a good deal. As long as they understand what they are buying. The Skippa is a great unit, but its value is totally dependant on IceTV surviving.
Just received an email from PayPal. The full amount $417 has been refunded! Go PayPal. I'm still subscribing to to IceTv to use with my Humax but I guess I now have a free unit to use if I want to watch anything shorter than 10 minutes (new power adapter didn't work unfortunately ...worth a try though) :)
Hi,
Received an email from PayPal overnight, they have refunded $400 to me, saying they were:
"You have indicated that a partial refund of $400.00 AUD would be satisfactory.
We were able to recover $400.00 AUD, and this amount has been credited to you. Please allow 5 business days for this adjustment to be posted."
On Paypal it shows as refunded to my credit card, but hasn't come through on the card yet.
Cheers,
Karl
Quote from: TimC on November 09, 2015, 06:18:52 PM
Quote from: blockertig on November 09, 2015, 01:39:15 PM
This is like getting a life time subscription as I suspect that is the average life of a PVR like skippa.
Hear Hear, Its all a point of perspective really. It is interesting to note that in another post the same person is now offering their Skippa for sale.
I hope someone gets a good deal. As long as they understand what they are buying. The Skippa is a great unit, but its value is totally dependant on IceTV surviving.
Yep, that was me. Trying to do a favour for someone who wanted a second Skippa and copped all sorts of moral indignation and faux outrage for my troubles. I understand that many people didn't get a Skippa and have no chance of a refund. I am sincerely sympathetic and understand the anger stage of the grieving process, but my offer wasn't directed at them.
Unfortunately, there were no takers, so it's off to the tip this weekend. Would have been a bargain too.
Quote from: FMB on November 11, 2015, 03:42:43 PM
Quote from: TimC on November 09, 2015, 06:18:52 PM
Quote from: blockertig on November 09, 2015, 01:39:15 PM
This is like getting a life time subscription as I suspect that is the average life of a PVR like skippa.
Hear Hear, Its all a point of perspective really. It is interesting to note that in another post the same person is now offering their Skippa for sale.
I hope someone gets a good deal. As long as they understand what they are buying. The Skippa is a great unit, but its value is totally dependant on IceTV surviving.
Yep, that was me. Trying to do a favour for someone who wanted a second Skippa and copped all sorts of moral indignation and faux outrage for my troubles. I understand that many people didn't get a Skippa and have no chance of a refund. I am sincerely sympathetic and understand the anger stage of the grieving process, but my offer wasn't directed at them.
Unfortunately, there were no takers, so it's off to the tip this weekend. Would have been a bargain too.
If your literally throwing it away, I'll give you $75.00 including shipping for it.
gib
Quote from: FMB on November 11, 2015, 03:42:43 PM
Unfortunately, there were no takers, so it's off to the tip this weekend. Would have been a bargain too.
I'll give you $100 for it - my Skippa is continually freezing - so be glad to get one that works - or could potentially be used for parts - interested?
Made a claim to ANZ for a Visa refund. Unit ordered early June but never arrived. Full refund of $423.26 made to account a week or so later with the only proviso being they will reverse the refund if the unit ever arrives - most unlikely. Only required one phone call to ANZ to get a positive outcome.
My IceTV experience not that bad - paid $99 for 5 year (lifetime) subscription in February 13 so got 32 months at $3.09 per month. Now I have the money back, it will pay for a further 52 months on IceTV is the price remains at the current cost.
I would have liked the Skippa but my Humax works okay (although a few faults every now and then that appear and then disappear just as quickly).
And I get a scheduling service on phone, tablet and PC that works very well from anywhere in the world.
Quote from: Rich88 on November 21, 2015, 04:09:08 PM
Full refund of $423.26 made to account a week or so later with the only proviso being they will reverse the refund if the unit ever arrives - most unlikely.
That is weird, considering that some people got a full refund, even though they
have received their Skippa, as is is a brick unless you pay the subscription. So their argument was that it doesn't work as originally advertised (lifetime subscription)
The PayPal email claims to have received the funds from the seller.
I think its just a case of Boilerplate emails created by the various credit providers designed to cover all situations.
Just a reminder for those who ordered a Skippa on Day 1 ( 25 May), today is the last day you can lodge a claim with PayPal.
I just tried submitting the claim through PayPal. All seemed to go well and I even got a confirmation screen.
BUT, I do not see anything listed in my Resolution Centre, and I did not receive any confirmation email either. I tried submitting it several more times, but each time with the same result. I tried in both Safari and Chrome on the Mac. I took screenshots of the last time I did it.
By the time I had tried this a few times, I wanted to call them to sort this out, but it was exactly 7 PM by then and they were no longer answering the phone.
Should I be worried?
Erik
Hi Erik,
I'm sorry to be the bearer of bad tidings but I fell into the same problem when helping my 72yo parents sort out their PayPal claim. As my parents were up north house-sitting my sister's place for a month after the device was delivered, I found out about the whole voluntary administration thing whilst I was up there with them setting it up. We were incredibly patient and my father spent hours talking to someone over the phone after I had come back home (he's incredibly hard of hearing and is considered legally deaf without his hearing aids in) who was in turn incredibly patient in assisting him with his issues and did their utmost to try to help him get it up and running properly -- which I am incredibly grateful for as a lot of people get incredibly impatient with him.
Just before Christmas we attempted to lodge a PayPal claim but of course as it had been over 180 days since payment took place in May (as opposed to the transaction completion date of October when he received his device) so they aren't coming to the party. It looks like you may have the same issue.
I drew up a 4 page letter indicating all of the issues we've had with the machine (I put a post in another thread about how theirs freezes) and they lodged it with the Commonwealth Bank this morning as they paid by credit card. They immediately cut their cards up on the spot and the bank even threw the word 'fraud' around. Big word I know and one I may not actually agree with personally due to their supplier having issues. I don't know if anybody else has put in a claim through the CBA, but incidentally their IceTV auto-renewal refuses to work for more than one month (the IceTV subscription always gets declined automatically the second time) so I don't know if they are already aware of others facing the same issue and have put something in place to stop auto-renewals.
Unfortunately your only option now is to contact your bank, and a refund may only be possible if you paid by credit card. I say may as there are no guarantees.
My parents wanted to consolidate their 3 x PVR's and only bought the Skippa due to the number of tuners included. We did research on IceTV and saw there were a number of models already existing and whilst some had their problems, nothing on the market compared. Like everybody else my heart sank a little and thought that it was an incredible shame when everything unfolded, even considering that this was our first time dealing with the company.
I hope this helps in some way to help you move forward with knowing what your options are.
Elliott.