Got mine today looks good but seems to be a bug:
I am adding series recordings to the iPhone ice TV app.. they all appear set. Skipa does not update with the series recordings.
I then re open the iPhone App ... all the shows I set to record as series are no longer shown as recording.
I log into Ive TV web site .. set same shows for series recording , all looks good on web site, all looks good on iPhone app. 30min later go to Skippa to check ... none of them showing up as recording , check iPhone app all recording settings again disappeared.
check back on Ice TV web site again all series recording gone again
I suggest you contact IceTV tech support. Not sure if phone is best or it is quicker to post here: https://www.icetv.com.au/cgi-bin/webpage.cgi?op=show_contact
Ian
That's very disappointing! With all the delays we have experienced you would think that they had such basic function working properly :(
It may be a problem with the IceTV servers ... I have been having issues with timers being downloaded today.
Ian
This is not a Skippa or phone app bug or server issue. It is a duplicate account issue.
Hi russell2200,
I have also replied to your IceTV support email. I am replying here so other customers experiencing something similar know why it is happening as it can happen to all IceTV phone apps and all recording devices.
The problem was that you had 2 IceTV accounts with the same email address. Our system noticed this and alerted me this morning that someone had accessed IceTV with an account using a duplicate email address. I have now deleted your old unused account so there is now only 1 IceTV account with your email address.
All you need to do is reset the IceTV phone app which will force it log in again and download your series and keyword recording status from your active account.
To reset the app:
1. Load the IceTV app.
2. Tap on Settings.
3. Tap on "Reset Application".
4. Tap "Yes" at the "Are you sure" popup.
5. The IceTV app will now re-download it's local data.
I agree with Ice TV staff, this seems related to the Ice TV service and not Skippa specifically.
However while trying to resolve the Ice TV issue my Skippa TV screen is now frozen with live audio in the background from the TV show. Powered off Skippa, back on , TV show back up and on screen. Went to choose menu from remote and screen froze again , remote unresponsive and while screen frozen I can hear live audio.
NOT A GOOD START.
The GUI and Skippa itself do seem like a good device and I am an old Tivo user so I am hoping Skippa fills that void ... but not going well so far.
I probably should have suggested you sign out of IceTV and sign in again, when I asked to reset the phone app, but I wasn't sure if it was necessary.
Can you please sign out of IceTV on the Skippa and then after it reboots sign in again.
1. Press Menu on the remote.
2. Scroll down to Settings and press OK.
3. Scroll down to IceTV and press OK.
4. Highlight "Sign out of IceTV" and press OK.
5. Answer yes.
6. If it warns you that it needs to reboot answer yes.
7. As it turns on it will ask you to sign in to IceTV.
8. Select Existing and enter your email address and IceTV password.
Had a phone call from a very friendly Ice Tv support staff member. They have identified whats causing the series TV recoding issue and a fix should be forthcoming.
No further Skippa freeze ups , maybe it was tied in with trying to setup series recordings on upcoming not yet any air date shows.
I have been looking forward to Skippa for ages as a Tivo replacement so I don't mind a few teething issues and hope to see Skippa grow to be a great Australian Tivo replacement.
On another note the TV stations fight companies like Ice TV however my case in question I have not watched TV for ages due to the crap experience , I watch most of my TV straight from paid online streaming services like Apple TV , Netflix etc. Now with Skippa offering hopefully a better live TV recording and organising experience I am going back to trying to watch live TV AKA via Skippa and Skippa recordings , series recordings and smart suggestions.
So devices like Skippa bring people back to TV
Quote from: Dave at IceTV on September 23, 2015, 12:53:53 PM
This is not a Skippa or phone app bug or server issue. It is a duplicate account issue.
Hi russell2200,
I have also replied to your IceTV support email. I am replying here so other customers experiencing something similar know why it is happening as it can happen to all IceTV phone apps and all recording devices.
The problem was that you had 2 IceTV accounts with the same email address. Our system noticed this and alerted me this morning that someone had accessed IceTV with an account using a duplicate email address. I have now deleted your old unused account so there is now only 1 IceTV account with your email address.
All you need to do is reset the IceTV phone app which will force it log in again and download your series and keyword recording status from your active account.
To reset the app:
1. Load the IceTV app.
2. Tap on Settings.
3. Tap on "Reset Application".
4. Tap "Yes" at the "Are you sure" popup.
5. The IceTV app will now re-download it's local data.
OK, I have installed the IceTV apps on our iPhone and Android phone some time ago, but don't have any IceTV subscriptions. When I receive my Skippa will these existing IceTV Apps cause a similar problem? Do I need to do anything with these Apps when I install my Skippa?
Quote from: EdQld on September 23, 2015, 02:43:40 PM
OK, I have installed the IceTV apps on our iPhone and Android phone some time ago, but don't have any IceTV subscriptions. When I receive my Skippa will these existing IceTV Apps cause a similar problem? Do I need to do anything with these Apps when I install my Skippa?
You won't need to do anything extra.
I had some weirdness last night trying to set recordings for Peaky Blinders. At first I tried to set the recordings from the Android app, and they didn't seem to get set. When I looked at the Web page, there were series recordings set, but they were greyed out with a message saying that they weren't being recorded because they had the wrong time. I then deleted them on the Web page and after a couple of tries I got them set up on my Beyonwiz T4 and DP-Lite.
If you still have logging turned on for my account, you may get something useful from the logs.
No idea whether it's related to the other problems posted here, but it certainly wasn't SKIPPA-related :)
Sad .... since getting the Skippa yesterday it has several times frozen and been completely unresponsive to the remote. I get a frozen picture on the TV but live audio still playing from the show. Only way to do anything is to pull the power.
This morning I went to turn ON Skippa , it was on and frozen picture but I could audio from the show. I pulled the power , plugged back in and went away for an hour , came back to check and again unit was frozen and unresponsive. As well all my setup recordings have vanished from Skippa last I checked when it wasn't frozen.
Anyone else seeing these freeze up's ?
Quote from: russell2200 on September 24, 2015, 08:23:35 AM
Sad .... since getting the Skippa yesterday it has several times frozen and been completely unresponsive to the remote. I get a frozen picture on the TV but live audio still playing from the show. Only way to do anything is to pull the power.
This morning I went to turn ON Skippa , it was on and frozen picture but I could audio from the show. I pulled the power , plugged back in and went away for an hour , came back to check and again unit was frozen and unresponsive. As well all my setup recordings have vanished from Skippa last I checked when it wasn't frozen.
Anyone else seeing these freeze up's ?
Time to call IceTV tech support. I suspect that you have a faulty power supply or faulty cable connecting to the HDD. The latter can cause the sort of things you are seeing.
Ian
Yup emailed support no reply back yet
Quote from: russell2200 on September 24, 2015, 09:54:37 AM
Yup emailed support no reply back yet
They do not start work until noon - hours noon to 8 Monday to Friday, noon to 6 Saturday and Sunday.
Ian
Same experience with continual lockups etc - reset by unplug /plugin power supply
Unusable at the moment....
Bobthedog,
Regardless of whether your TV supports it or not, can you please try setting the output resolution of your Skippa to 1080i if not already, down from 1080p if it is set to that.
See if the freezing continues.
Same issue occurs on the Altech 9600 thats how i know about the freezing issue...
Just to see if it helps that all..
Friendly IceTV phone call and replacement Skippa on the way seems I have a hardware fault
Deleted***
User answered my question in another thread - cross posted...
Quote from: warkus on September 24, 2015, 03:25:09 PM
Regardless of whether your TV supports it or not, can you please try setting the output resolution of your Skippa to 1080i if not already, down from 1080p if it is set to that.
1080p works perfectly on the Skippa. And looks great too.
Quote from: Dave at IceTV on September 24, 2015, 06:30:03 PM
Quote from: warkus on September 24, 2015, 03:25:09 PM
Regardless of whether your TV supports it or not, can you please try setting the output resolution of your Skippa to 1080i if not already, down from 1080p if it is set to that.
1080p works perfectly on the Skippa. And looks great too.
If only you could set it to 1080p. Mine defaulted to 1080i and when I try to change it, it freezes on the ok to confirm screen. I have to use the back button to get out, leaving it on 1080i.
Which software version has it got?
Quote from: Dave at IceTV on September 24, 2015, 07:59:46 PM
Which software version has it got?
Not sure but it did an update as soon as I turned it on. I assume it has the latest version.
I had not problem upping output resolution from i to p.
Ian
Issues with my Skippa:
* 1st attempt of a Series Recording (setup via PC) failed to record, even though the show was listed under "My Series" & "My Week" , large red "R" in front of shows name (in both PC & Skippa)
* Syncing problem, after setting up Series Recording on my PC they show under "My Series" on the PC (5 shows) but 2 shows failed to show on the Skippa "My Series" (only 3 shows)
* Yes, Remote is sluggish and I had a few minutes where it refused to change the Channels (LED indicated a signal was received by the Skippa)
Hmm another new one.. We have had random parental guidance pin requests despite not having touched any of those settings..
Just got an email that said the latest firmware was 1.1.10579 and we are only on 1.1.10515 (after at least one update) so will see how that goes..
Would be nice to have a list of release notes for each software version..
Edit: decided to stop the recordings and do the update but I couldn't because the child lock prompt came up when clicking the update button, this was fine, looked up the default code in the manual, shame the prompt wouldn't accept any input :'(
Same deal after going in and out of stand by.. Had to kill the power and restart it and no prompts so far..
Was a bit apprehensive setting Skippa up seeing previous problems mentioned.
No problem with remote. Yes, needs to be a little more directional than I'm used too, but buttons all ok.
Set-up went ok and firmware updated.
Problems?
1) Can't program it to record! Not good for a PVR! Reason may be because it doesn't know what time it is. When it is turned on, clock seems to be updating. Put into standby and time on front stays the same as at that moment. Turn on, then standby again and time had updated, but stays at that time. Any others found this?
2) Chose Opera from menu, gave me T&C, but no other option. Whenever I select it now, it goes back to TV. If I press APPS button on remote (not currently available according to manual), it comes up with the Opera Splash Screen then goes into searching mode. After an hour I turned it off.
Any ideas?
Quote from: EdQld on September 25, 2015, 05:02:37 PM
* Syncing problem, after setting up Series Recording on my PC they show under "My Series" on the PC (5 shows) but 2 shows failed to show on the Skippa "My Series" (only 3 shows)
There's a new software version coming that will fix that.
Quote from: EdQld on September 25, 2015, 05:02:37 PM
* Yes, Remote is sluggish and I had a few minutes where it refused to change the Channels (LED indicated a signal was received by the Skippa)
The RCU can seem sluggish for a couple of minutes after the initial Skippa setup, or after restarting Skippa, because a lot of background activity is occurring.
Just done 2nd firmware update and have to completely setup Skippa again.
Now getting freezes on menus, struggling to get network and/or internet, so basically stuffed for the time being as frozen again!
The Skippa (and therefore the remote control) will seem sluggish for a few of minutes after the initial Skippa setup, after a software upgrade and after restarting Skippa, because a lot of background activity occurs during the first couple of minutes.
I have done the update and not having any issues so far (I noticed the main menu changed!)
@Dave Can you tell me why my series recording for Scorpion is only showing up in my week for one channel (one) and not the primary ep that is on Sunday on ten? I thought because I said series record any episode, any channel and any time it should get everything..?
Also is it possible for us to get release notes for the firmware versions? Would be great to know what fixes are being put in place :)
Cheers
After latest update my clock/time is still not updating and Skippa won't turn on/off with remote, or power button. Pulled plug and waited 30 secs and replugged. Now just sitting there with Icetv splash screen and Loading tv guide... in corner. Think I will go to bed :(
As I was about to turn everything off and it started initialising again and dropped back out to TV. That must have taken nearly 10 mins.
Can't do anything else, as no remote commands are working.
I have waited 5 mins @Dave, so how long before remote is recognised?
Just tried to create a new series recording on the skippa and it said it was contacting the server and wouldn't do anything else.. gave it 10 minutes then turned put it in standby because we got sick of waiting.. No idea if it added it or not, appears not.. :-[
Just set up the Skippa. No issues with the remote for me (my TV is Samsung).
However, in the EPG all shows on all channels are listed with 'Unavailable' as their name and with no metadata, despite network connection being fine and running the latest 10579 firmware. The EPG wasn't working prior to the FW update either.
Tried the 'Reset EPG' option in the Settings menu. No change after reboot.
Also the unit wobbles on the table up and down by about 1.5mm.
Quote from: stretch4x4 on September 25, 2015, 09:54:45 PM
I have done the update and not having any issues so far (I noticed the main menu changed!)
You probably didn't use it long enough before the update to notice the changes in the guide. Movies have the year after the title. Shows with season and episode numbers show those in the subtitle. All shows display the country of origin, language, director and actors when available. No other PVR makes full use of the meta data available from IceTV like the Skippa does.
Quote from: stretch4x4 on September 25, 2015, 09:54:45 PM
@Dave Can you tell me why my series recording for Scorpion is only showing up in my week for one channel (one) and not the primary ep that is on Sunday on ten? I thought because I said series record any episode, any channel and any time it should get everything..?
Sounds like you have it set to HD Only. One is HD while Ten is SD.
Quote from: obiuquido144 on September 25, 2015, 10:25:31 PM
Just set up the Skippa. No issues with the remote for me (my TV is Samsung).
However, in the EPG all shows on all channels are listed with 'Unavailable' as their name and with no metadata, despite network connection being fine and running the latest 10579 firmware. The EPG wasn't working prior to the FW update either.
Check the region in your account.
https://www.icetv.com.au/cgi-bin/webmembers.cgi
If you change the region you will need to select Restart from Menu > Settings > General.
Thanks Dave,
Pretty sure I put all of the settings on record everything.. (IE Prefer HD) But will check again.. Although I think now I have managed to get it in a state of limbo.. It's not showing up as having a series recording anymore but when I try to add a new one it complains..
QuoteError: a series recording for this show already exists.
The updates to use the metadata sound good 8) but yeah you are right I hadn't used it long enough to notice that.
Changing my region in the web UI and resetting the EPG did the trick. (I did a full EPG reset rather than just reboot as suggested).
Thank you Dave! Your help at this hour is much appreciated!
Now this is getting Very frustrating >:(
Yesterday a Series Recording failed to record and tonight a Movie failed to record (they both show up on "My Week", both PC & Skippa (with "R" in front of their names)
A PVR that doesn't record shows, not what you want to see :'(
Hello. I also have had a program not record. It is still in my week scheduled to record yesterday... Going to leave it there to see what happens.
Are you guys getting the time updating in standby?
Anyone else having this problem, or do I have to assume I have a faulty Skippa?
My time appears to be updating so something seems wrong with yours skippabeat :(
No response in the Forum or to my Support email with my Skippa failing to record shows or the sync problem, disappointing :'(
Quote from: EdQld on September 26, 2015, 11:48:52 AM
No response in the Forum or to my Support email with my Skippa failing to record shows or the sync problem, disappointing :'(
It takes a while for the support team to work through accumulated support request. Also, their hours are limited to 12 noon 8.00 pm Monday to Friday and 12 noon to 6.00 pm Saturday and Sunday. I think this is quite good coverage.
I have found the support to be very good over the 9 years plus I have been dealing with them. It is not unusual for me to get emails from Dave several hours after he officially clocks off. You do not see service like that very often.
Ian
PS The tech support team also does sales support so they are probably very busy with sales related questions as I understand that the second shipment of
Toppys SKIPPAs has now arrived and may already have started shipping.
Quote from: IanL-S on September 26, 2015, 11:57:00 AM
PS The tech support team also does sales support so they are probably very busy with sales related questions as I understand that the second shipment of Toppys has now arrived and may already have started shipping.
Toppys ? ???
I just turned on my Skippa to be greeted with a purple screen.
It is the second time this as happened and no button pressing on the remote will help.
Last time I had to pull the power cable from the back.
We need a reset feature on the Skippas front panel buttons if the hardware will allow it.
I hope the purple screen is just a hdmi cable problem and will try later.
Hopefully someone here might know what is causing it.
Kevin
Although my Skippa has automatic updates selected, when I manually checked for updates I found there was a newer f/w available (from 1.1.10515 to 1.1.10579), so I did the update
Next I scheduled a 2 single programs to Record, one 5 mins and the other 10 mins in advance of the current time, Eureka my first successful recordings are happening ;D
Both programs show on the "My WeeK" Web interface, but did not make it to the Skippa "My Week", But they are recording ;)
Now the sync issue, funny solution, the 2 that were missing from Skippa "My Series" just also vanished from the Web version ??? OK, David Attenborough Life Story was one of these, so I again set it to record as a Series Recording (1st Episode only) and it is back on the Web, but not the Skippa "My Series" folders
I had previously set a few Movies to also record tonight, so I will see how they go, hopefully the non-recording bug has been sorted for my Skippa
Quote from: mac37 on September 26, 2015, 02:08:36 PM
Quote from: IanL-S on September 26, 2015, 11:57:00 AM
PS The tech support team also does sales support so they are probably very busy with sales related questions as I understand that the second shipment of Toppys has now arrived and may already have started shipping.
Toppys ? ???
:-[ :-[ :-[ :-[Clearly I spend too much time on the Topfield Australia forum (one of the moderators) and the oztoppy wiki. :-[ :-[ :-[ :-[
Quote from: zoszos68 on September 26, 2015, 02:12:09 PM
I just turned on my Skippa to be greeted with a purple screen.
It is the second time this as happened and no button pressing on the remote will help.
Last time I had to pull the power cable from the back.
We need a reset feature on the Skippas front panel buttons if the hardware will allow it.
I hope the purple screen is just a hdmi cable problem and will try later.
Hopefully someone here might know what is causing it.
Kevin
Yes, sounds like an HDMI issue .... it could well be a handshake issue; can be caused by faulty cable, faulty HDMI port on either the SKIPPA or on the TV. I occaisionally have issues with my ageing Sharp TV and have to do a factory reset to fix the problem.
Ian
Quote from: SkippaBeat on September 26, 2015, 08:08:23 AM
Are you guys getting the time updating in standby?
Anyone else having this problem, or do I have to assume I have a faulty Skippa?
I too am not seeing the time update when in standby. Is there a fix for this IceTV Support?
Quote from: IanL-S on September 26, 2015, 03:26:52 PM
Quote from: mac37 on September 26, 2015, 02:08:36 PM
Quote from: IanL-S on September 26, 2015, 11:57:00 AM
PS The tech support team also does sales support so they are probably very busy with sales related questions as I understand that the second shipment of Toppys has now arrived and may already have started shipping.
Toppys ? ???
:-[ :-[ :-[ :-[ Clearly I spend too much time on the Topfield Australia forum (one of the moderators) and the oztoppy wiki. :-[ :-[ :-[ :-[
Support have agreed to send me a replacement Skippa due to the non-updating clock and freezes, including a pre-paid return envelope for the probably faulty Skippa.
Regardless of the fact that a fully working Skippa would have been the best scenario, I am happy with icetv support at this stage.
With the 1.1.10579 update mine is not looking up in menus.
I just plugged my Toppy 1Tb external drive in and found Skippa does not read .mpg files.
I've just plugged a 4Tb drive in which has wav files. It shows 39 seconds or so duration of the track and then it stops after the time displayed missing ends of all wav files.
Does anyone know what files are compatible?
These drives have different formats, anyone know the recommended Format of HD?
Quote from: GXK on September 26, 2015, 01:08:31 AM
Hello. I also have had a program not record. It is still in my week scheduled to record yesterday...
Sounds like the result of a known issue, which is already fixed in the latest or next software update. It might have been due to start recording before yesterday's software update was installed.
If you Restart the Skippa from the 'Settings > General' menu the 'yesterday' schedule should be gone after the Skippa boots up. You might even see the recording itself appear in My Recordings.
Quote from: IanL-S on September 26, 2015, 03:30:14 PM
Quote from: zoszos68 on September 26, 2015, 02:12:09 PM
I just turned on my Skippa to be greeted with a purple screen.
It is the second time this as happened and no button pressing on the remote will help.
Last time I had to pull the power cable from the back.
We need a reset feature on the Skippas front panel buttons if the hardware will allow it.
I hope the purple screen is just a hdmi cable problem and will try later.
Hopefully someone here might know what is causing it.
Kevin
Yes, sounds like an HDMI issue .... it could well be a handshake issue; can be caused by faulty cable, faulty HDMI port on either the SKIPPA or on the TV. I occaisionally have issues with my ageing Sharp TV and have to do a factory reset to fix the problem.
Ian
I did use the hdmi I was using on my T-Box so if it happens again I will use the cable supplied with The Skippa.
I have tried unplugging the hdmi cable when it happens but no luck there and also no response from the remote or front panel buttons when this happens.
I do think it's a hdmi problem as many on a web search say the same thing for many other devices.
Kevin
My Skippa does not seem to be downloading reservations/timers set via IceTV Interactive on my PC. Will give it an hour or two and then try 'resend all timers'
Ian
I have no idea what the process is for advising IceTV of Skippa bugs but this seems to be as good as any for the moment (Dave is there a more formal process for lodging bugs?)
1. Poor responsiveness on Media menu when browsing remote files (when doing so on other devices including my Beyonwiz I get very good response so I don't believe it is my server or my network). This is one of the most frustrating things about my experience with Skippa so far - being able to watch material from my server is a fundamental issue for me
2. Rebooting when an active recording is paused - happened to me this evening - was recording and watching the same programme at the same time - went away so paused the playback and after 5 minutes or so the Skippa rebooted - I lost that recording and another one that was also being recorded
3. Not really a bug per se but definitely an issue - is anyone else getting electrical shocks when they touch the Skippa? - I've had several - just tingles that give a bit of a kick but quite unnerving - it it happens tomorrow I'll make a warranty claim as I don't need any more shocks
First off - no electric shocks. I ope it is only static electricity.
My skippa is not donloading timers set using interactive www site. However, ones set locally are beinf uploaded to the data base. Resending timers has not helped so far. It may only be a pasing issue ... have had the same thing happen with Topps after a factory reset or service reset.
I h always assumed this was a firmware issue, but thisnsuggests it may be something happenig becauses of the IceTV server configuration. Have tried everything exccept a service reset.
Ian
I fear I have purchased a lemon! Took several power "resets" to set up my Skippa. Now the picture freezes after about 5 minutes (audio continues), remote will not respond and the whole thing needs to have the power reconnected to do anything. Have contacted tech support. It's such a pity to have waited so long for this to happen....
Update. Tried again this morning and all seems to be working as promised. Maybe it wanted the night off after setting up. Been on now for about five hours, no picture freeze, remote responding really well, recorded something via ice to online. So far so good. Very non technical but maybe it just needed to "acclimatise". Time will tell.....
I agree that the media player has to be up to a reasonable standard. It could be a problrm with the network driver. A badly configured driver can play havoc.
I hope it is afirmware issue (NIC driver related) and not due to the hardware not being up to the task.
As the SKIPPA is both a DLNA server and player, we can see if there are problems playing recordings on th SKIPPA on another network device. If not, then the NIC driver is probably not the issue. Another test would be to install the Plex App and see if it is any better at playing remote content.
Ian
Quote from: IanL-S on September 26, 2015, 09:50:12 PM
Another test would be to install the Plex App and see if it is any better at playing remote content.
Ian - Plex Server is installed and working over the network and Skippa can see it - albeit with unpredictable responsiveness
I should add that once a file on the server (whether via Plex or accessed directly) starts streaming on the Skippa performance is fine - the issue is with the responsiveness when trying to get to the file and back out of the file hierarchy
Back to not downloading timers again. Some time back I did another resend timers; just looks at the IceTV Interactive page and the two timers I set on SKIPPA are now showing as seres recorings yest to be downloaded (I created the series timer via interactive www site earlier and did the manual one time time on the SKIPPA when after several hours they had not downloaded.
The timers are still there on the SKIPPA. Will check in the mornig to see if they reorded.
Ian
PS The fact that some things are not working as they should does not mean they never worked. Somtimes properly fuctioning features are broken when attemting to fix something else. I have see this with other PVRs and with PC software (a prime example is Acronis True Image 2016 where things that worked well in the last beter were broken in the release version or in one of the 4 or is it 5 udates since the release less than a month ago).
Quote from: ColdasIce on September 26, 2015, 09:39:25 PM
I plan to use the Skippa more often to watch files on my network than I use it for files recorded on it's local HDD. So if that is a clunky experience then I won't be happy.
Me too - although I do want it to be a reliable recorder as well and I'm not seeing that delivered reliably
I guess what I'm looking for is someone to post that they have a fast and responsive experience navigating a network drive - unlike me - but I'm yet to see that
Once I finally get to a file it seems to play ok without any stuttering or issues - but navigating the folder/file hierarchy is slow and painful with varying success on being able to move up and down the hierarchy (while I can do so easily on my Beyonwiz)
Quote from: IanL-S on September 26, 2015, 09:35:43 PM
First off - no electric shocks. I ope it is only static electricity
Me too! - I suspect it was static electricity - it happened a few times today as I walked over to the unit to manually reboot it after it froze...
Quote from: bodogbodog on September 26, 2015, 10:02:08 PM
Quote from: IanL-S on September 26, 2015, 09:50:12 PM
Another test would be to install the Plex App and see if it is any better at playing remote content.
Ian - Plex Server is installed and working over the network and Skippa can see it - albeit with unpredictable responsiveness
I should add that once a file on the server (whether via Plex or accessed directly) starts streaming on the Skippa performance is fine - the issue is with the responsiveness when trying to get to the file and back out of the file hierarchy
That lack of responsiveness is typical of my experience with Topfield and Bush PVRs and Sony BluRay players playing media on another device (even when the device is sitting next to it). I am not saying that this is how it should be, merely that the SKIPPA is not the only device with the problem.
I have a similar responsiveness issues when accessing files on one PC from another (where that PC has 13 hardrives). Drives can go into standby and other issues.
One way of improving responsiveness would be to cache the file index of the remote server on the SKIPPA. I think this is one thing a Plex Player does. But I could be confused about that.
Not much help I am afraid.
Ian
Quote from: bodogbodog on September 26, 2015, 08:40:20 PM
I have no idea what the process is for advising IceTV of Skippa bugs but this seems to be as good as any for the moment (Dave is there a more formal process for lodging bugs?)
I'd rather you didn't find any bugs :) I'd suggest emailing support@icetv.com.au with the software version, the issue, and the steps to reproduce the issue if possible.
Quote from: bodogbodog on September 26, 2015, 08:40:20 PM
1. Poor responsiveness on Media menu when browsing remote files (when doing so on other devices including my Beyonwiz I get very good response so I don't believe it is my server or my network). This is one of the most frustrating things about my experience with Skippa so far - being able to watch material from my server is a fundamental issue for me
The Skippa may have been doing something in the background (not sure what exactly). For example the first time you go to play a video file off a USB drive it takes a number of minutes before the file starts playing. If you come back later and plug that USB drive in and try to play that same file it will start right away now. Any Skippa recordings moved to a USB drive already have the navigation files so they always start playing right away.
How many files are listed by the media server in the 'folder' you were browsing?
Quote from: bodogbodog on September 26, 2015, 08:40:20 PM
2. Rebooting when an active recording is paused - happened to me this evening - was recording and watching the same programme at the same time - went away so paused the playback and after 5 minutes or so the Skippa rebooted - I lost that recording and another one that was also being recorded
Not good. I'm wondering if the slow browsing remote files may have contributed the random reboot later. Do you have software version 1.1.1.0579?
Quote from: bodogbodog on September 26, 2015, 08:40:20 PM
3. Not really a bug per se but definitely an issue - is anyone else getting electrical shocks when they touch the Skippa? - I've had several - just tingles that give a bit of a kick but quite unnerving - it it happens tomorrow I'll make a warranty claim as I don't need any more shocks
Sounds like the zap you can get when an antenna is not earthed. Check your antenna cables are firmly plugged in at both ends and clear of power leads etc.
Quote from: Dave at IceTV on September 27, 2015, 12:03:29 AM
I'd rather you didn't find any bugs :) I'd suggest emailing support@icetv.com.au with the software version, the issue, and the steps to reproduce the issue if possible
Will do - I'm on 1.1.10579 - the latest versionThe Skippa may have been doing something in the background (not sure what exactly). For example the first time you go to play a video file off a USB drive it takes a number of minutes before the file starts playing. If you come back later and plug that USB drive in and try to play that same file it will start right away now. Any Skippa recordings moved to a USB drive already have the navigation files so they always start playing right away.
Still slow response when trying to navigate the network drive this morning - although I don't think the Skippa did much overnight as it had hung by this morning - had to be physically rebootedHow many files are listed by the media server in the 'folder' you were browsing?
It varies folder by folder - but typically only 3-4 - and at the folder level there's probably 50 - like say the navigation is fast on my Wiz DP-2 and XBOX 360 when browsing the same network serverNot good. I'm wondering if the slow browsing remote files may have contributed the random reboot later. Do you have software version 1.1.1.0579?
Yes on the latest version. Quite possibly on the random reboot - who knows but the lockups and loss of recordings in progress as a result is so frustratingSounds like the zap you can get when an antenna is not earthed. Check your antenna cables are firmly plugged in at both ends and clear of power leads etc.
They are firmly plugged in at both ends - hard to make them clear of power leads completely when you have a busy entertainment setup. So far so good today with no shocks yet
Just left my Skippa for a couple of hours expecting it to be ok (no auto standby option enabled) and came home to discover it was locked up and showing a "purple screen" on the TV - so I had to pull the power on it to reboot it and when it was well advanced on that reboot it then decided to reboot again spontaneously - I'll send in a bug report
Quote from: IanL-S on September 26, 2015, 04:19:19 PM
Quote from: IanL-S on September 26, 2015, 03:26:52 PM
Quote from: mac37 on September 26, 2015, 02:08:36 PM
Quote from: IanL-S on September 26, 2015, 11:57:00 AM
PS The tech support team also does sales support so they are probably very busy with sales related questions as I understand that the second shipment of Toppys has now arrived and may already have started shipping.
Toppys ? ???
:-[ :-[ :-[ :-[ Clearly I spend too much time on the Topfield Australia forum (one of the moderators) and the oztoppy wiki. :-[ :-[ :-[ :-[
Totally understand - forgiven.
HOWEVER - Sounds a bit like everyone wishes they were Toppys. :'(
I hope to get mine from this weeks shipment !! ;D
Mac
Quote from: mac37 on September 27, 2015, 02:07:57 PM
Sounds a bit like everyone wishes they were Toppys. :'(
Mac
I am ambivalent about that. The advantage of the Toppy is that it supports TAPs and has an FTP server; both of these are essential.
However the IceTV implementation is primitive compared to that on the SKIPPA (if only I could get it to work on my SKIPPA :'( ).
Ian
Has anyone been getting emails for failed timers?
QuoteMessage from recorder: Channel with the id (2530) is not found in STB
The skippa isn't reporting anything having failed.. One of the emails had four fails which also had the above id and also id 2408 which I think is for 7TWO..
Not really sure why it would be trying to schedule a channel that it doesn't already know about..
Hi All
This one is really weird. Had a recording scheduled last night. I verified on another PVR that the program started about 5 minutes late, yet on the SKIPPA recording there is 39 minutes before the program begins. Accordingly with standard pre- and post- padding I lost the end of the program. Almost as if pre- and post- padding were reversed.
Ian
Update: It was on 7TWO so not affected by sport telecasts.
Quote from: stretch4x4 on September 27, 2015, 05:07:23 PM
Has anyone been getting emails for failed timers?
Yes - when my Skippa locks up and a recording in progress or planned cant be completed I get this in an email
QuoteMessage from recorder: Running program is expired
I've had multiple lockups of the unit today - with Purple screen on my TV - these are occurring when the system is not being used (although it may be processing ad skipping or recording something at the time)
I've started logging support calls with IceTV as after 36 hours I reckon its been "hung" longer than it's been operational
Hmm I don't think we were recording much but did notice that James bond did finish over half an hour after the guide said it would..
One of the channels was massively delayed thanks to the AFL..
Was a bit disappointed that the ice tv guide was so far out.. Didn't check the fta guide to see if it was anymore accurate, will have to do that next time..
Quote from: stretch4x4 on September 27, 2015, 05:38:23 PM
Hmm I don't think we were recording much but did notice that James bond did finish over half an hour after the guide said it would..
...
I run with 25 min post padding (not on SKIPPA, but same issue).
The worse I've seen (other than on "breaking news" days) was a final of Big Brother (one of the earlier seasons with Gretel Killeen hosting) that ran about 50 min over.
Quote from: bodogbodog on September 26, 2015, 10:12:31 PM
Quote from: IanL-S on September 26, 2015, 09:35:43 PM
First off - no electric shocks. I ope it is only static electricity
Me too! - I suspect it was static electricity - it happened a few times today as I walked over to the unit to manually reboot it after it froze...
Me too tingle on plastic case which can happen but it was still there with all cables disconnected.
Only the removal of the power cord stopped it. I have a feeling the ac power does not have an earth pin (not that it should matter as it should be double insulated).
I sound like a technician/electrician but I only have done part of the basic certificate for electronics and my dad was a Telecom tech so I have picked up much over the years.
Still not sure whether it is safe like that though.
Kevin
Has anyone else tried watching recording remotely via DLNA?
In Windows 10 I can't get this to work at all. I see the icon for the records but noting will play.
On PS3 none of the items will play. This is probably codec dependent. I wasn't surprised.
On Kodi (Mac) it will only play a few of my recordings. Like 3 out of 10 for far.
I use Kodi to play from various DLNA sources quiet regularly, I'm fairly sure its working correctly.
Also items only show up on the "Raw recordings" category is that correct?
I suspect that Apple devices do not have native support MPEG 2 ts files. (99% shure that Quicktime does not.) Cannot remember if the SKIPPA will transcode or not.
Ian
PS Have not tried using the SKIPPA as a DLNA server.
Quote from: IanL-S on September 28, 2015, 03:14:37 PM
I suspect that Apple devices do not have native support MPEG 2 ts files. (99% shure that Quicktime does not.) Cannot remember if the SKIPPA will transcode or not.
Ian
PS Have not tried using the SKIPPA as a DLNA server.
No Macs don't have native support for MPEG2 but Kodi has its own codecs. MPEG2 is supported.
The proble may be with the file - PVRs only record what is transmitted, and sometimes it does not fully comply with MPEG2 ts standard. There is a discussion of this issue somewhere on the oztoppy wiki. Files can be cleaned with Handbrake of VideoRedo.
Ian
The red Button: ABC Iview. was watching DR Who series 9 ep 1 60% through it just stopped and went back to iview page. Restarted and tried to fast forward. It returned to the iview page each time after 5 jumps. Nothing playing/recording. Latest FW. no messages?
I had a show not record last night. It was still showing in My Recording hours after the show screened and there was nothing in the Failed Recordings. I am still testing it and it wasn't a show I would watch anyway but...
I've only had the Skippa for 2 days so hoping this will be an isolated incident.