Would IceTV techs have any idea why the EPG fetch on my Topfield 2460 stalls on a daily basis? This is occurring since updating to the new Novenber 2011 firmware. I am not the only one having this issue as several have mentioned it on the Topfield forum. The Topfield needs to be placed in standby and then rebooted to get the fetch to work again. Could it be an IceTV server configuration issue?
Hi Fester,
We are testing to see if we can reproduce the issue. But nothing at our end would be changed by rebooting the Topfield. So if rebooting the Topfield fixes the issue then it looks like a Topfield firmware issue. Or a TAP compatibility issue with the new firmware (if you are running any TAPs).
Are you running any TAPs? JustEPG?
Does the Weather and YouTube still work when IceTV has stopped?
Also with this new firmware you do'nt get any yellow triangles anymore.
If you set any timers on the IceTV web site that clash and over lap you do'nt know untill checking your 2460 to see what timers that has been sent.
For example I can set 4 timers at 7:30 on 2, 7, 9, 10 only two will be sent.
Hi Wally,
I'm getting the same stalled fetches problem with the Nov 11 firmware. Dave is looking at it for me.
Re yellow triangles: I got one today, so they are working. Mine showed up because I set a timer via JustEPG when the failed Ice fetches missed it. Once I rebooted and the fetches restarted, I got the yellow ''conflict'' symbol.
Quote from: Dave at IceTV on December 08, 2011, 04:35:13 PM
Hi Fester,
Are you running any TAPs? JustEPG?
Does the Weather and YouTube still work when IceTV has stopped?
Hi Dave, no TAPS with this firmware and yes the weather and youtube continue to work when IceTV has stopped.
Hi Fester,
Just curious, are you using wired or wireless on the Topfield?
Quote from: Dave at IceTV on December 08, 2011, 07:38:23 PM
Hi Fester,
Just curious, are you using wired or wireless on the Topfield?
Wireless Dave and static IP, never had this issue with the previous firmware, just this new November update.
Today I tried using mobile IceTv and set a timer for this afternoon.
When I got home l checked the TRF-2460 and the timer had'nt been set
The IceTV web site says my last fetch was 10 December, 2011 at 04:18pm with Topfield TRF-2400 (l'm using a TRF-2460)
The TRF-2460 is wired lan and on 24/7 does this mean with the new firmware that the topfield needs to be turned on and off daily.
There seem to be still some bugs with the latest firmware.
Hi Wally,
From what we have heard, if you are using the Nov 2011 firmware you need to turn the Topfield off and on once every day to keep it working with IceTV. You may get away with rebooting only every 2nd day, but I'd recommend doing it every day.
Quote from: Dave at IceTV on December 11, 2011, 03:13:12 PM
From what we have heard, if you are using the Nov 2011 firmware you need to turn the Topfield off and on once every day to keep it working with IceTV.
Wow. That's a pretty big bug to get through. Those guys are pretty weird with their firmware program as well. Top Secret NDA stuff. The beta guys on their forums aren't even allowed to talk about what is being worked on. Hopefully it will be updated/fixed quicker then the last one :)
I have now put a view timer on my 2460, so at 3pm every day it wakes from standby and stays on for 45 minutes then goes into standby again. That way I don't have to be at home to do the shutdown/re-boot/shutdown thing to get the IceTV timers. Not ideal but at least a workaround until Topfield do something about this!
Weird stuff. I am seeing similar behaviour on my 2400. Also, it seems to be fatal if a timer fetch results in more than the max number of timers being sent (the max number is 70). Powering down does not restart the fetches of timers. However, EPG fetches are continuing
The really weird thing is that with the 7100+, while I occasionally get a missed download of a series timer, those timers are subsequently fetched. Both firmware are dated 23 November, so not sure if there was some tweaking to the firmware after the 3400 firmware was released, or if it is just a coincidence. I have taken no special steps with the 7100+, I do not ensure that it is powered down once a day
Quote from: IanL-S on December 14, 2011, 03:59:17 PM
The really weird thing is that with the 7100+, while I occasionally get a missed download of a series timer, those timers are subsequently fetched. Both firmware are dated 23 November, ..
The latest firmware for the 7100+ from the topfield site is 06-Jan-2011. What firmware are you running?
Just wanted to confirm the behaviour Fester describes. My 2460's fetch is also stalling after the Nov 2011 firmware.
I'll try the wake from standby workaround (thanks for the tip!)
But it is frustrating to have to go from the previous 'always on' state (to get EPG reliability) back to 'always standby with frequent wakes' to get reliability
I realise it's almost definitely firmware related, so will see if I can find a similar thread on Topfield forums
I too cannot get my brand new 2400 to work, first thing I did out of the box was install Nov firmware, then opened up a ice account and have had nothing but failures this evening, no taps brand spanking new machine.
Ice tells me it has sent timers but nothing populating the toppys reservation (is this even supposed to happen under ice or is it covert/net only??) I do have the standard FTA EPGs with the only difference being splashed above with an ice banner (is the epg page supposed to reflect upcoming records when using ice)
Epic fail so far I must say.
Quote from: markb on December 14, 2011, 04:15:34 PM
Quote from: IanL-S on December 14, 2011, 03:59:17 PM
The really weird thing is that with the 7100+, while I occasionally get a missed download of a series timer, those timers are subsequently fetched. Both firmware are dated 23 November, ..
The latest firmware for the 7100+ from the topfield site is 06-Jan-2011. What firmware are you running?
Using 23 Nov 2011 7100+ firmware. It took a while for it to get onto the Toppro www site. I got it via network update ... relatively dangerous thing to do but I took an informed chance ... it is now on Toppro www site.
If EPG fails to populate, and timers fail to download, (that is, there has never been a successful EPG fetch) it may be due to a corrupt firmware installation. So do a factory reset, reinstall the fimware, do another factory reset than customise the settings.
If the EPG stops fetches or timers stop fetching, if you go into menu, installation, reset service, and then do a service scan, then reactivate IceTV it will usually fix the problem. This is less drastic than doing a reset to system defaults but it works just as well in my experience.
Ian
Hi, just wanted to say I'm having the same problem with the EPG fetch with my 2460. It had not fetched for several days, turning device off and on worked straight away. Hope next firmware update will fix.
Having the same problems too.
Plus now I find that I need to check if the series recording is a repeat or not.
I have missed shows that werent a repeat and that I had scheduled to record the series off.
wally3218,
I think your problem is different to the one discussed in this thread (it only affects 7100+/2400/2460 running Nov 2011 firmware. Your problem is more general and is due to 'inaccurate' classification by IcTV rather than the firmware problem which causes EPG and Timer fetches to stall, and in some rare cases results in timers being inexplicably deleted. That is not to say that it is not a serious problem -- just a different one.
Ian
IanL-S
Yeah it does affect me I'm using the TRF 2460 as well, sorry my profile was'nt upto date.
Thanks
Quote from: wally3218 on January 08, 2012, 06:27:00 PM
IanL-S
Yeah it does affect me I'm using the TRF 2460 as well, sorry my profile was'nt upto date.
Thanks
I think IanL-S was referring to the part of your post about repeat flagging not working as you expect.
Prl....As Ian was saying "I think your problem is different to the one discussed in this thread (it only affects 7100+/2400/2460 running Nov 2011 firmware." and the problem is the same as I do have and am using the 2460
I know it's not IceTV fault or there problem and I also check out the iTopfield forum regularly,
With the latest firmware we waited for nearly a year for it and it is still not working properly.
I believe that if something is said to work it should work 100% of the time. The need to check EPG and timers daily is very annoying.
I found out that if I switch off all your power and lights at the main switch at the circuit breakers wait 2 hours and turn everything on again it works fine for that night.
Definitely not working correctly ... I do not think anyone is claiming that it is acceptable that we have to use the procedures described here and on the Topfield forum in order to get it to work as it should without any workarounds.
To say that I a peeved is an understatement.
Ian
Quote from: IanL-S on January 11, 2012, 07:57:06 AM
To say that I a peeved is an understatement.
Ian
Ian would you ever recommend another Topfield Pvr or another brand. I love the Topfield when it's working properly and most of the time it is. But when shows are missed it pisses me right off. Checking and rechecking the guide and reservations is now a daily event.
Wally
Yes, a PVR is better that using a TV Tuner on a computer. And yes, I would by another Topfield. I know that they can work beautifully and without any significant issues .... but sometimes firmware is released with significant issues. Not sure why it happens. Hopefully a fix will come out of Korea soon ... but then it will reuqired beta testing and may have to go back again for tweaking ....
Quote from: wally3218 on January 12, 2012, 07:36:47 PM
Quote from: IanL-S on January 11, 2012, 07:57:06 AM
To say that I a peeved is an understatement.
Ian
But when shows are missed it pisses me right off. Checking and rechecking the guide and reservations is now a daily event.
Wally
I'm with you there! IceTV for me at the moment is almost useless. Even with a view timer set it is still missing recording at times. I'm thinking of going back to the May 2010 firmware yet again for reliability! When will Topfield ever get it completely right?
Being a beta tester for Toppro, I cannot comment on when Topfield engineers will get this right. I understand that the engineers in Korea are working on a solution. As usual there is no ETA for a fix becoming available (any date is liekly to be widely inaccurate ... no point in creating expectations that are unlikely to be met). I agree that daily view timers do not always over come the missed timers and stalled fetches.
Ian
I have now gone to setting all timers manually, as IceTV is just so unreliable now, missed my wife's Biggest Loser last night, so she was not impressed! I know it is not IceTV's fault, but my subscription is really a waste of money!
Quote from: Fester on January 24, 2012, 07:29:18 AM
I have now gone to setting all timers manually, as IceTV is just so unreliable now, missed my wife's Biggest Loser last night, so she was not impressed! I know it is not IceTV's fault, but my subscription is really a waste of money!
I am rapidly getting there myself, one of the reasons I started this little journey was to make life easier for my wife to manage her shows. Currently I have to check daily to see what is going on with the EPG and Timers, sometimes a reset, sometimes a cache purge sometimes a factory reset, sometimes sacrificing a chicken all in all very frustrating and something that I cannot expect the wife to do. In summary it is taking more of my time for something that was supposed to save me time.
Fester, if I was you I would revert to the previous stable firmware. For the 7100+ that would be the Jan 2011 firmware. For the 2400/2460 it would be the October 2010 firmware if you have a Toppy prone to rebooting under the December 2010 and/or March 2011 firmware. There are issues with IceTV with that firmware; occasionally corrupt EPG data and less frequently inexplicably deleted timers.
Hopefully Topfield engineers in Korea are working on a solution to this issue; it was identified within 48 hours of release of the firmware, so they have been looking for a solution for the best part of two months. Not sure why they (Topfield Korea) issued the 7100+ version when the 2400/2460 version was so obviously broken when it came to IceTV.
Ian, I have the 2460. I may go back to the May 2010 firmware as I have never had any issues with that release, rock solid for me. I would miss the Home Media functionality though.
We have been working with Topfield on this one and a fix is starting the internal Topfield certification process so we hope to see a new firmware shortly.
Ocassionally l loose all my channel two epg guide all the other channels come thru ok its just channel abc1 abc2 abc3 abc24 that arent working.
Has anyone else noticed this. I turned my 2460 on and off and resent the epg that worked the first few times but now it doesnt fix it unless i leave the 2460 off over night.
Whats happening with the new firmware upgrade that is suspose to be comming.
Topfield is allways saying its due out soon, soon = 6 months
Hi Wally
You are not alone with this. I have seen it happen on all my Toppys running the November firmware. In my case I tend to loose 10 or SBS. Not sure if this is a Toppy problem (more likely I suspect) or an IceTV problem. As it only affects one Toppy at a time, IceTV is unlikely to be the culprit.
Dan or David reported in one of the other threads that Topfield are in the final stages of finalising a new release. Not clear if that is a beta or a public release.
Ian
Addendum Wally, does resetting the EPG Data have any impact? (You navigate the the IceTV setup, and use the red function button to do the reset.)
(//)
Hi Ian, I tried resending the EPG but it still failed to pick up the ABC channels , tried waiting for a hour then resending them still no luck also tried turning the Topfield 2460 off and on again after 5 mins still no good.
I usually leave the 2460 on 24/7 but l turned it off overnight and when l turned it back on all the tv channels were there.
I was thinking it might be something to do with how much data gets sent and does the 2460 have a set limit of how much data it can keep.
Maybe the EPG is like the recordings that only have a set number of days are sent.
If IceTV only sent 3 or 4 days worth of EPG at a time it might cure this problem.
IceTV can tell how much data gets sent with the EPG at different times.
I tried the delete EPG data and it did not work; I think there is a posting from David or Dan suggesting that you power down the Toppy after doing that ... not sure if it makes any difference.
I do not know if there is a max amount of data the 2400/2460/7100+ can store for EPG. There is a max number of timers - 70. If when you first set up IceTV, and there is more than 70 timers to be downloaded (normally downloads timers for the next 5 days), the Toppy will throw a hissey fit and refuse to download any more timers. The only solution is to reset service, rescan service, tell IceTV Interactive to resend timers, then set up ICE TV on the Toppy. This will also usually overcome missed timers (but you may have some missed timers on day 4 or 5).
Ian
Something weird is going on. I checked all my Toppys this morning that use IceTV Interactive this morning and there were no missing timers (2 x 7100+ running November firmware; 2 x 2400 running January beta). While I was not surprised that one of the 7100+s was OK (I did a clean firmware installation on Saturday), the others have not been touched for some time (the 7100+ put into standby at least once a day; 2400 running 24/7).
Has anyone else seen this "peculiar" behaviour? Or has someone at IceTV found a fix for stalled timers?
Ian
Quote from: IanL-S on February 13, 2012, 09:11:24 AM
Something weird is going on. I checked all my Toppys this morning that use IceTV Interactive this morning and there were no missing timers (2 x 7100+ running November firmware; 2 x 2400 running January beta). While I was not surprised that one of the 7100+s was OK (I did a clean firmware installation on Saturday), the others have not been touched for some time (the 7100+ put into standby at least once a day; 2400 running 24/7).
Has anyone else seen this "peculiar" behaviour? Or has someone at IceTV found a fix for stalled timers?
Ian
Not so much a 'fix' as a work around until Topfield can find the exact reason why some timers do not schedule and don't fail either. The problem was that some timers would just not get scheduled but also not be sent back in error, what we are now doing is if a timer is not responded to the server will automatically re-send the details back to the Topfield as we have found that using the same details on a subsequent run will cause the timer to schedule.
With this workaround in place we are hoping to get the latest beta firmware out ASAP as it does fix the stalled EPG download issue.
Thanks for the update Dan. The latest beta definitely fixes the complete stalling of downloads, and it is much more stable (not sure that I should say this :-X).
Ian
Quote from: Daniel Hall at IceTV on February 13, 2012, 10:11:49 AM
Not so much a 'fix' as a work around until Topfield can find the exact reason why some timers do not schedule and don't fail either. The problem was that some timers would just not get scheduled but also not be sent back in error, what we are now doing is if a timer is not responded to the server will automatically re-send the details back to the Topfield as we have found that using the same details on a subsequent run will cause the timer to schedule.
Daniel
Is there any reason why IceTV can't leave it this way?
Seems logicial to me if the IceTV server gets no response from the pvr that a timer has been received by the pvr that it should try to send the timer again anyway rather than doing nothing.
Also if the retry fails 3 times on one timer perhaps the timers icon should switch to the yellow triangle error icon?
Daniel,
I've noticed some timer icons that were solid yesterday have changed to hollow unsent timer icons on the icetv website today.
Not sure if the timers are on the pvr or not until I get home from work.