Hi
My Topfield 7100HDPVRt has started to freeze at random but frequent intervals. Particularly annoying when it happens after the machine wakes from sleep to record a programme. The picture freezes, but sound continues to play. Switch it off and on again, and everything is fine. This ONLY happens when EPG is set to IceTv - change to the FTA guide, and everything is fine (apart from the fact that the FTA EPG as terrible, and I'm paying for the Ice guide).
This seems to have started happening at about the same time I had issues with LCN mapping on selected channels (ie 2 or 3 weeks ago). Got most of it sorted out by factory resets and manual mapping, but I still don't have an IceTV guide on ABC1, and I can't send recordings to Go. Not sure if the 2 problems are linked.........................
Seems a comon problem, Why cant they tell us if they are trying to fix it? >:(
Now I have to go out and buy another PVR that is ICE TV compatable ::)
Quote from: AMLagonda on November 29, 2010, 05:35:20 PM
Seems a comon problem, Why cant they tell us if they are trying to fix it? >:(
Now I have to go out and buy another PVR that is ICE TV compatable ::)
Should be fixed
If not let IceTV know as they have found the problem within the EPG Data
http://forum.icetv.com.au/iceforum/index.php?topic=2793.msg13830#msg13830
jeez overreact much? I hardly think its worth buying a new unit - just be pateint Ice TV are very good with all this, especially when its unit related and therefore not in Ice TVs control.
I said that because they didnt give us any info that they were even working on the problem!
Not nice when a $600 box doesnt work with ICE TV :-\
BUT
Its all fixed now (I hope) ;D I do love my toppy
After having my Topfield TF7100 working great for months it's now starting to freeze when using the IceTV guide it does'nt freeze using the free to air EPG.
Also the IceTV guide sometimes doesnt load or just loads one channel's EPG, my timers still get sent thru ok its just the guide I'm having problems with.
All my LCN's are correct and I've reset and cold booted the unit.
Sometimes I get the complete guide back then a hour later it goes empty again the next time it's checked, I'm sure this is a IceTV problem as I have'nt done anything to the Topfield.
I am still using the 20090317 firmware which I never had problems with. Has IceTV changed anything in there EPG which could cause this problem
There was a problem about a week and a half ago but it's supposed to be fixed and I believe the original problem was only affecting WA subscibers
http://forum.icetv.com.au/iceforum/index.php?topic=2793.msg13830#msg13830
If your still having problems now contact IceTV direct.
http://www.icetv.com.au/cgi-bin/webpage.cgi?op=show_contact
This problem has first appeared for myself tonight 3rd Dec in Vic. I have a LAN connected TF7100HDPVRt ( no change for about 2years).
Any suggestions Ice tv or topfield welcome.
Me too- started on the 3rd and the picture freezes but the audio keeps playing. Restarting only works for about two minutes and then it freezes again. I've found turning off icetv EPG fixes it. I've emailed support and we'll see what they say. Another guy with a 7100 posted the same thing on another forum with their 7100. I think icetv has done something from their end which has caused the problem. It coincides with switching off analog tv in nsw, which I doubt is a coincidence.
Me too (I think).
Had a failed scheduled recording last night (3 Dec). PVR was still on this morning. i.e. did not shut down to standby after the (failed) recording.
Another me too. Started last night the 3rd. I thought the whole thing had died. I removed the harddisk and did a factory reset replaced the disk with a spare and reformated.
Everything started working correctly until I connected to IceTV. I would say that something has changed with the IceTV feed.
Have you guys notified support? I've emailed them, but haven't had a reply yet. I'm sure they'll take notice if lots of people report the same issue.
Quote from: Topblah on December 04, 2013, 11:32:02 AM
Have you guys notified support? I've emailed them, but haven't had a reply yet. I'm sure they'll take notice if lots of people report the same issue.
I have, referring this thread.
No response yet, which may indicate that they are trying to replicate the issue.
This just started happing to me in Melbourne (Started around midnight tuesday morning). I've disabled IceTV and its all good, I've emailed support, so we'll see what they say.
Put me down for having an issue as well in Melbourne. Started about 6pm last night (3rd Dec) and similar to others it only seems to happen with ICE selected as the EPG type.
Tried a factory reset but problem still persists.
IceTV is aware of this issue and looking into it. We cannot reproduce it here in Sydney with our 7100, but I notice that all but one person posting in this thread have Melbourne as their IceTV region. The odd one out has ACT as their IceTV region.
The seven network just added a new infomercial channel on channel 78 so that could be related. I would suggest checking the "IceTV channel mapping" on the Topfield. e.g. While viewing any channel press OK then press the blue button.
Or better yet perform a factory reset and setup the Topfield again. Then once the newly setup Topfield has downloaded and loaded the IceTV guide data resend all recordings for your Topfield 7100 device from "My Account > TV Recorders".
1. Perform Factory Reset on the Topfield from the Installation menu.
2. Setup and enable the network on the Topfield.
3. Setup IceTV on your 7100
http://support.icetv.com.au/entries/20153933#setupiceguide
4. Resend recordings from here:
http://www.icetv.com.au/cgi-bin/webmembers.cgi?op=editSubscription
I've enabled IceTV again (no different to what I was doing last night) and the system has been running for about 30 minutes with no freezing to this point. It wouldn't last a few minutes yesterday.
In regards to Dave's post, I always remove all channels which aren't listed within my IceTV config before setting up IceTV on my unit.
Last night I wasn't even able to check/map the channels before the unit froze.
Just got off the phone with Dave from support. It looks like a factory reset doesn't fix it, but the problem *may* relate to the fact there's a new channel available (78) as of Dec 3 which may exceed the number of channels the topfield can cope with. We just reduced the number of channels ICETV sends through to my topfield and it seems to have fixed the problem. I'll post again if the freezing comes back, but if not I'll try to gradually reintroduce channels until it freezes again.
Quote from: Dave at IceTV on December 04, 2013, 04:22:13 PM
...but I notice that all but one person posting in this thread have Melbourne as their IceTV region. The odd one out has ACT as their IceTV region.
That's me folks.
Quote from: coolbaci on December 04, 2013, 05:01:10 PM
I've enabled IceTV again (no different to what I was doing last night) and the system has been running for about 30 minutes with no freezing to this point. It wouldn't last a few minutes yesterday.
Same here. No change to my setup, PVR now appears to be functioning normally.
Quote from: Topblah on December 04, 2013, 05:07:39 PM
Just got off the phone with Dave from support. It looks like a factory reset doesn't fix it, but the problem *may* relate to the fact there's a new channel available (78) as of Dec 3 which may exceed the number of channels the topfield can cope with.
Maybe, if one had done a channel scan. But I haven't done one of those for a while, and there is no new channel 78 in the ACT.
Quote from: Dave at IceTV on December 04, 2013, 04:22:13 PM
IceTV is aware of this issue and looking into it. We cannot reproduce it here in Sydney with our 7100
Please keep looking Dave. If disabling IceTV fixed whatever problem presented itself last night and this morning then there is still a strong pointer to IceTV being implicated in some way. I would like to see a plausible reason for what looks like IceTV having frozen, albeit temporarily, this particular model of PVR. If I had to speculate, I'd suggest something in the Ice EPG that has now passed through. But it could happen again.
It's been happening to me too for a couple of days and I'm in Adelaide.
I've reset and started again from scratch but last night it was still crashing.
Today, fingers crossed, it seems OK again.
BTW, your Captcha is damn near IMPOSSIBLE to read!
So if a few people's topfields have spontaneously improved looks like the channel fix is a furphy. Does anyone still have freezing issues?
I can confirm the factory reset didn't work last night. It fixed the problem briefly but this morning it was freezing up again. I was about to try Topblah's suggestion but the channels in my account didn't even have 78, although I know it exists after re-tuning my TV last night.
I wasn't sure how long the Toppy would take before it froze tonight but surprisingly it hasn't. I managed to remap my channels via Services > Show IceTV Channels (?) > Map IceTV Channels on the Toppy itself, deleting a few that didn't match but I doubt it had anything to do with its stable performance now.
Topblah, thanks for sharing your solution and contacting IceTV. It does seem like there's something else that IceTV have done and aren'T sharing with us.
Fingers crossed, all is OK now....and we can resume normal viewing (pun intended).
Hi. I am based in Canberra and my 7100 started freezing 3 dec. I had made no changes to the pvr which has been running relatively trouble free for around four years. I have reverted to the free to air epg and it works fine. Reset to icetv and it freezes within about three minutes of start up. :'( Reset back to air epg and it is now working fine. :)
Cheers
Mark
Mine doesn't have channel 78 either, and neither have I done a recent scan, but is don't think that matters from what Dave was saying. Either way I think the channel 78 idea was a guess based on the fact that channel started on the 3rd when the problems started. Since it looks like everyone's problems have ended, we may never know what it was. I just hope it doesn't happen again!
I don't know if it's coincidence or not but my programs have been resent. Last night and this morning, nothing came through to my Toppy after resending from my account. However, my new programs are now there after remapping my IceTV channels...and it has been stable for 3 hours now.
Quote from: mfl3 on December 04, 2013, 10:14:17 PM
I wasn't sure how long the Toppy would take before it froze tonight but surprisingly it hasn't. I managed to remap my channels via Services > Show IceTV Channels (?) > Map IceTV Channels on the Toppy itself, deleting a few that didn't match but I doubt it had anything to do with its stable performance now.
Correctly mapping the channels in 'My Account' on the IceTV website is absolutely vital for later model Topfields if in a region that includes extra channels or extra channel numbers (LCNs). Anyone with a region selected that has extra channels should map the correct channels in their account regardless of which recorder they have.
Quote from: mfl3 on December 04, 2013, 10:14:17 PM
Topblah, thanks for sharing your solution and contacting IceTV. It does seem like there's something else that IceTV have done and aren'T sharing with us.
IceTV did not change anything so there is nothing to tell. Though there could have been something in the guide data that the 7100 didn't like.
Dave from icetv
Attitude adjustment required.
People are having real problems here and are paying for an ice tv subscription they can't use. No change at your end dosen't cut it.
If customers can't use your service what do you think they are going to do?
When is Ice tv going to provide practicle advice on this issue. I assume it's currently impacting at least all of metro Vic which would be a significant proportion of the customer base.
Support the previous comment that the captcha is unreadable.
Mine still seems to be working fine now.