I set MasterChef to record tonight on Ten because I'd be busy.
I just checked tonight and the entire channel date for Seven is showing as Ten's content (so no actual MasterChef recorded instead it recorded what was House Rules but as if it were MasterChef).
I checked my LCN mappings on the account on the IceTV website - all correct. Check my channel mappings on my device - all correct.
I resent all my recordings for the device from the website and the data that came through from IceTV was incorrect. (See attached image.)
So... what happened, why, and how do we make sure it doesn't happen again? This doesn't really engender trust in a company desperately in need of that from its customers.
I just checked tonight and the entire channel date for Seven is showing as Ten's content (so no actual MasterChef recorded instead it recorded what was House Rules but as if it were MasterChef).
I checked my LCN mappings on the account on the IceTV website - all correct. Check my channel mappings on my device - all correct.
I resent all my recordings for the device from the website and the data that came through from IceTV was incorrect. (See attached image.)
So... what happened, why, and how do we make sure it doesn't happen again? This doesn't really engender trust in a company desperately in need of that from its customers.