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Messages - Dave is over it

#1
Humax / Re: Read this before purchasing
March 11, 2012, 02:00:17 PM
It is a Linksys router that uses NTP with no option to alter it.  Besides that, the time is at all times accurate, when the guide is playing up or not.
#2
Humax / Re: Read this before purchasing
March 10, 2012, 10:08:13 PM
Thanks for the quick response, I had thought it was strange that I had not heard a response from you after the initial excellent support I had received.  Also glad to know that this is a known issue as the actual unit seems to have such potential. 
I will wait a little longer for a solution from Humax.  Also I will have a look at the clock settings as Tony suggested.
#3
Humax / Read this before purchasing
March 10, 2012, 12:56:13 PM
I have had nothing but trouble with this device.  It started with One unit which turned out to be faulty and unable to update the firmware.  I have to say that during this period the support from Dave was excellent and ended with the unit being replaced.  The new unit updated its firmware flawlessly as soon as itnwas plugged in which confirmed that the original was a faulty unit.

However, the problems didn't end there, now the unit with the updated firmware manages to keep the icetv guide up for about one to two hours (sometimes much less than that) before going totally blank, this also has the result that some shows are not recorded and the few that are, are recorded with no name (the entry is entirely blank in the file list.  The only way to restore the guide is to hard reset the unit (from the wall or the rear switch) soft resets do nothing. 
I am running the latest firmware, my router is on a fixed frequency, all other internet functions on the PVR work such as iview and all power saving settings are off.
Unlike the previous experience with the faulty unit, two emails, the first of which was sent in late February have remained unanswered from Dave or anyone at IceTV. 

I am extremely frustrated by both the faulty unit and the total silence from IceTV on this and am now going to have to pursue alternative dispute resolution options, which I am not happy about as it is a waste of my time.
Hopefully this will not be censored as I have not exaggerated or embellished it in any way and believe that I am merely providing a negative experience to assist a purchaser when deciding on what product to purchase.