Author Topic: Error getting device list from ICETV Server  (Read 36317 times)

Offline redmist

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Error getting device list from ICETV Server
« on: December 23, 2007, 11:31:25 PM »
Tonight I have just started getting the following error:

Error getting device list from ICETV Server
Expected DTD markup was not found, Line 1, Position 1

I spent an hour trying to fix the problem but didn't have any luck so I decided to restore my backup image onto my HTPC but ICETV interactive is still giving me that error.

Anyone else getting this error tonight?

Offline ezpz

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Re: Error getting device list from ICETV Server
« Reply #1 on: December 26, 2007, 07:20:14 PM »
I'm getting it as well.

Offline Nigel Roden

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Re: Error getting device list from ICETV Server
« Reply #2 on: December 29, 2007, 08:03:05 PM »
Hi Guys,

Nigel from Brissy. I am too having the same error problem. I have not installed anything unusual or have modified anything in anyway. I have tried reinstalling /troubleshooting but no solution. It has been happening for at least 2-3 days. Any one else and suggested solutions?
Cheers,
Nigel

Offline jgriffin

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Re: Error getting device list from ICETV Server
« Reply #3 on: January 01, 2008, 01:07:10 PM »
I've got the problem too. I inititally thought that maybe TPG's proxies were stuffing up the feed, but i'm no longer thinking that's the case.

I was getting the error on
a) Vista MCE
b) XP Desktop
c) Vista Laptop

Now the XP Desktop works fine,but the two Vista machines refuse to work. Strange!!!

Offline Nigel Roden

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Re: Error getting device list from ICETV Server
« Reply #4 on: January 01, 2008, 02:03:46 PM »
Hi Guys,

Yes,

My error is on both my main pc and media centre. Both are running vista and ice tv interactive program. I have tried everything I can think of and have come up empty. I still have no idea what it is that is triggering this area.
Cheers,
Nigel

Offline dgaust

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Re: Error getting device list from ICETV Server
« Reply #5 on: January 01, 2008, 04:25:01 PM »
Are you definitely using the right version of the icetv program? IIRC they withdrew support for all but the latest version (16 I think).

I was also having an issue but it was slightly different. Mine appeared to be trying to connect to apple.com instead of icetv. Re-registering the app with the ICETV registration app fixed it.

Offline jgriffin

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Re: Error getting device list from ICETV Server
« Reply #6 on: January 01, 2008, 04:46:11 PM »
Yep. 2.0.0.16


Offline Daniel Hall at IceTV

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Re: Error getting device list from ICETV Server
« Reply #7 on: January 02, 2008, 12:12:25 PM »
One thing I have to ask now, everyone that is having this problem what ISP are you with?

And dgaust you are correct, it does have to do with connecting to www.apple.com as the "DTD markup" document that is in use resides on the www.apple.com website, if you have troubles getting to that file on www.apple.com then the device list will have troubles being read.
Regards,

Daniel.
CTO.

Offline jgriffin

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Re: Error getting device list from ICETV Server
« Reply #8 on: January 02, 2008, 12:20:28 PM »
I'll confirm that i'm with TPG.

Offline Nigel Roden

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Re: Error getting device list from ICETV Server
« Reply #9 on: January 02, 2008, 02:34:22 PM »
Hi Guys,

I'll also confirm I'm with TPG as well. My ice tv app is the latest!
As I indicated earlier, I have uninstalled, reinstalled, re registered the app a number of times but no luck. I have made sure that my firewall is allowing the app to work as well.

Cheers,

Nigel

Offline yezrewot

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Re: Error getting device list from ICETV Server
« Reply #10 on: January 02, 2008, 07:25:57 PM »
I also have this problem. I am with TPG too. Very annoying...

I have also tried uninstalling, reinstalling, sacrificing a goat in the light of a full moon - no change. My guide data is still updated but there are literally thousands of error messages in the ICEtv log. It also slows my machine significantly when updating the guide (enough to cause livetv to stutter a bit), this is also when the errors are written to the log.

Any suggestions? I don't have any more goats left.

Pardon my ignorance but wtf is ICEtv getting the DTD markup file from www.apple.com? I understand it specifies the xml formatting but why from apple?
« Last Edit: January 02, 2008, 07:33:26 PM by yezrewot »

Offline jgriffin

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Re: Error getting device list from ICETV Server
« Reply #11 on: January 05, 2008, 02:37:35 PM »
TPG got back to me that they have made the proxy exceptions, and the problem certainly seems fixed to me.

Anyone still having it?

Offline Nigel Roden

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Re: Error getting device list from ICETV Server
« Reply #12 on: January 05, 2008, 06:41:43 PM »
Hi Guys,

Just done a new format and vista setup. I will enable my icetv software and see how it goes...I'll let you know how I go!
Cheers,
Nigel

Offline Nigel Roden

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Re: Error getting device list from ICETV Server
« Reply #13 on: January 05, 2008, 10:51:21 PM »
GRRR. Still the same error, after a fresh install. Any idea of how to get the exception from TPG?

Cheers,

Nigel

Offline jgriffin

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Re: Error getting device list from ICETV Server
« Reply #14 on: January 06, 2008, 08:18:37 AM »
I'd assume that on Monday after someone reads my confirmation to them that my problem has now been resolved, that they will apply it universally.


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