Author Topic: Website Displays Login Prompt When Already Logged In  (Read 171 times)

Offline juergen

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Website Displays Login Prompt When Already Logged In
« on: January 23, 2017, 04:22:14 PM »
When I go to https://www.icetv.com.au/ and login, there is no indication that I am logged in - in the top right corner of the screen is says "LOG IN".

If I then go to the TV Guide, it says "LOG OUT" as expected.

It appears that just the home screen has this problem.

Offline Dave at IceTV

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Re: Website Displays Login Prompt When Already Logged In
« Reply #1 on: January 24, 2017, 02:20:14 PM »
Hi juergen,

This bug where you appear to not be logged in when you actually are (on the IceTV home, Download App and Try IceTV pages) was fixed more than a month ago.

For anyone still seeing this bug on the website please clear your web browser's cache.

There are instructions on "How To Clear A Browser Cache" for IE, Mozilla Firefox, Opera, Chrome and Safari here: http://www.ghacks.net/2011/04/23/how-to-clear-a-browser-cache/

Note: I still see this behaviour because I am constantly switching accounts. So if you have 2 or more IceTV accounts you may still see this behaviour when switching between your accounts. If you go back to one of the pages on the TV Guide menu it will show that you are logged in (which you need it to do to get access to the My Account menu).
cheers

Dave
Customer Service

Offline juergen

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Re: Website Displays Login Prompt When Already Logged In
« Reply #2 on: February 24, 2017, 08:41:53 PM »
Dave, I can confirm that I no longer see this bug. Thanks for your help!

Offline Dave at IceTV

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Re: Website Displays Login Prompt When Already Logged In
« Reply #3 on: February 25, 2017, 02:58:35 PM »
Dave, I can confirm that I no longer see this bug. Thanks for your help!

Thanks for the feedback juergen.


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