Author Topic: I live overseas for half the year and used to be able to ....  (Read 1551 times)

Offline 8002reverse

  • Newbie
  • *
  • Posts: 4
    • View Profile
I live overseas for half the year and used to be able to suspend account then reactivate by Skype to IceTV's phone etc. As I use Skype so IceTV cannot call me. Is there a discount for purchasing say a 3 year subscription as before? Thanks.

Offline juergen

  • Junior Member
  • **
  • Posts: 23
    • View Profile
Re: I live overseas for half the year and used to be able to ....
« Reply #1 on: March 30, 2017, 11:03:40 PM »
Is there a discount for purchasing say a 3 year subscription as before? Thanks.
I think you'll find that month-to-month is the only option now offered. People may be reluctant to hand over more money given what happened previously.

Offline MD

  • Administrator
  • Guru
  • *****
  • Posts: 210
  • TV TV Australia MD
    • View Profile
Re: I live overseas for half the year and used to be able to ....
« Reply #2 on: March 31, 2017, 08:21:00 AM »
I'm afraid we only have the one option of a monthly subscription.

Offline Dave at IceTV

  • Guru
  • *****
  • Posts: 1258
    • View Profile
    • IceTV Knowledgebase Articles
Re: I live overseas for half the year and used to be able to ....
« Reply #3 on: March 31, 2017, 09:50:11 AM »
I live overseas for half the year and used to be able to suspend account then reactivate by Skype to IceTV's phone etc. As I use Skype so IceTV cannot call me. Is there a discount for purchasing say a 3 year subscription as before? Thanks.
Hi H,

Are you saying your Skype setup is unable to receive incoming calls? We have your home phone number (if it still works).

You can email support via https://www.icetv.com.au/contact_us to request that your account be suspended, then email us when you return to have it re-activated. I have suspended your account now (let me know if you aren't going OS just yet and I'll turn it back on).
cheers

Dave
Customer Service

Offline 8002reverse

  • Newbie
  • *
  • Posts: 4
    • View Profile
Re: I live overseas for half the year and used to be able to ....
« Reply #4 on: March 31, 2017, 02:18:38 PM »
Please don't suspend my account now as I am still in Australia. I will now pay 1 year now and email you dates soon. Thanks.

Offline 8002reverse

  • Newbie
  • *
  • Posts: 4
    • View Profile
Re: I live overseas for half the year and used to be able to ....
« Reply #5 on: March 31, 2017, 02:26:44 PM »
I have paid for 1 year - Invoice# 108858 - Please reactivate UFN. Thanks.

Offline Dave at IceTV

  • Guru
  • *****
  • Posts: 1258
    • View Profile
    • IceTV Knowledgebase Articles
Re: I live overseas for half the year and used to be able to ....
« Reply #6 on: March 31, 2017, 04:06:52 PM »
It looks like renewing the subscription re-activated the suspended account itself (because it is active again).


Share via facebook Share via twitter

clip
Duplicate Timers, Duplicate EPG ...

Started by BazzaG on IceTV EPG Content

0 Replies
8 Views
Last post July 13, 2020, 09:01:06 PM
by BazzaG
xx
AFL: Championship Season 2020 - Round 6

Started by Macca24 on IceTV EPG Content

0 Replies
28 Views
Last post July 09, 2020, 08:14:20 PM
by Macca24
xx
Planet America

Started by BazzaG on IceTV EPG Content

2 Replies
55 Views
Last post July 09, 2020, 08:15:09 PM
by BazzaG
xx
Jimmy's Australian Food Adventure

Started by aeb001 on IceTV EPG Content

2 Replies
24 Views
Last post July 07, 2020, 04:55:48 PM
by aeb001