Author Topic: Skippa Pre-Order  (Read 101431 times)

Offline Tyrus

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Re: Skippa Pre-Order
« Reply #435 on: September 30, 2015, 01:10:33 PM »
Anyone got a shipping notice from the second batch yet?

Nope. At least I havent :(

Offline bridjee

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Re: Skippa Pre-Order
« Reply #436 on: September 30, 2015, 02:13:47 PM »
Anyone got a shipping notice from the second batch yet?

Nope. At least I havent :(

I got nothing from IceTV, so followed up and apparently they are held up in customs.  I followed the lead from a few others and pulled the pin. 

Offline Dan9477

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Re: Skippa Pre-Order
« Reply #437 on: October 02, 2015, 09:27:28 AM »
After months of reading the forums and patiently waiting I have had a gut full. I am a glass half full kind if guy but the glass has been sitting around for a long time and gone sour leaving a bitter taste in my mouth. Seriously Icetv you need to get your Sh.. Act together. I could have spent my $399 on something a little more useful than empty promises and appalling communication. One the plus side when I finally get my unit then maybe all the bugs will have been sorted out and it will be worth the wait

Rant over

gas667

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Re: Skippa Pre-Order
« Reply #438 on: October 02, 2015, 09:32:39 AM »
Has there been any word on the shipment that was due last Friday? Any communications at all?

The last I remember was that they would definitely be shipped to the customer by the end of September. I gather this has not occurred.

It's easy for the ones who received their Skippas to forget that there are many who are still waiting. :(

Offline Tyrus

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Re: Skippa Pre-Order
« Reply #439 on: October 02, 2015, 01:27:52 PM »
Nada.

I heard that there was supposedly another customs delay, which I took to mean that the release of the goods is still pending payment of the import duty & taxes.

Offline Leon K

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Re: Skippa Pre-Order
« Reply #440 on: October 02, 2015, 01:32:18 PM »
Sorry - please ignore that last post that I've just deleted!  ;D

Offline Daniel Hall at IceTV

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Re: Skippa Pre-Order
« Reply #441 on: October 02, 2015, 01:33:49 PM »
Nada.

I heard that there was supposedly another customs delay, which I took to mean that the release of the goods is still pending payment of the import duty & taxes.

Actually the delays in customs at the moment are due to strike action by customs staff.
Regards,

Daniel.
CTO.

Offline GaryT

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Re: Skippa Pre-Order
« Reply #442 on: October 02, 2015, 01:37:23 PM »
Please tell me that there are not still delays in customs as I was told the following by Dave at about 8.00pm yesterday.


"Hi Gary,

Thank you for contacting IceTV Customer Service.

Sorry for all of the delays. All Skippas have finally arrived at the Sydney warehouse. The Skippas were on track to arrive late last week and be posted last Monday, the 28th, but they were delayed at Sydney International Airport for 5 days due to the airport workers and customs daily 4 hour stop-work strikes since the 21st. Thankfully all of the Skippas have been released from customs now and have arrived at the warehouse. All orders have been sent to the warehouse for processing and packaging. Tracking numbers will be sent by Australia Post instead of directly from IceTV. You will be sent a tracking number from Australia Post once they have picked up the parcel and scanned it in at their parcel sorting centre late Friday or Tuesday (assuming the Post Office don't work on public holidays).

Best Regards,

Dave
 IceTV Support Team"
« Last Edit: October 02, 2015, 01:42:25 PM by GaryT »

Offline Tyrus

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Re: Skippa Pre-Order
« Reply #443 on: October 02, 2015, 04:32:40 PM »
Nada.

I heard that there was supposedly another customs delay, which I took to mean that the release of the goods is still pending payment of the import duty & taxes.

Actually the delays in customs at the moment are due to strike action by customs staff.

Fair enough, but then why keep us in the dark until after another deadline is blown?  All that does is piss off everyone that is still waiting.

Offline warkus

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Re: Skippa Pre-Order
« Reply #444 on: October 02, 2015, 04:51:44 PM »
They have sent an email out this afternoon - I'm assuming everyone involved would have gotten it or will be getting it shortly...

It details stock, supply and also firmware update pending for Tuesday 1.1.10600


Mark

Offline warkus

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Re: Skippa Pre-Order
« Reply #445 on: October 02, 2015, 04:53:14 PM »
Dear SKIPPAź Community,

We're pleased to confirm that our backlog of SKIPPAź orders has finally been cleared. Australia Post will be sending tracking numbers on Tuesday due to the long weekend in New South Wales.

We've had some unexpected delays, both in the factory and with the current strike at Customs. But we have plenty of supply now in our warehouse to fulfill every order.

This has been a frustrating time for all of us. We appreciate all of you who reached out with reports, questions and feedback, especially those who took time to give us valuable feedback after starting up your SKIPPAź.

IceTV has an extraordinary community of "power users" with a deep technical understanding. Your feedback on our Forum and Customer Support has helped us prioritise issues quickly. IceTV is an Australian company and remains committed to responding promptly to your feedback.

We will be releasing a new software update on Tuesday (version 1.1.10600) for your SKIPPAź, which addresses some of the problems you reported. You can wait for your SKIPPAź to update automatically (usually within 24 hours from release, but you must press OK in the pop-up to update) or do an immediate update via Settings/Device Info. We'll release further software updates this month, adding new functions and improving your SKIPPAź.

From all of us here at IceTV, thanks again for your patience, loyalty and support.

Regards & success,
Heinz Herrmann, CEO

Offline spinifex

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Re: Skippa Pre-Order
« Reply #446 on: October 06, 2015, 07:15:07 PM »
Has anyone actually received a tracking number today? I know we didn't.  :(

Offline mac37

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Re: Skippa Pre-Order
« Reply #447 on: October 06, 2015, 07:24:35 PM »
Not us either - Invoice Number 202153  :'(
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Offline sharlee

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Re: Skippa Pre-Order
« Reply #448 on: October 06, 2015, 07:37:14 PM »
ditto invoice 201576

Offline spinifex

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Re: Skippa Pre-Order
« Reply #449 on: October 06, 2015, 07:50:24 PM »
Invoice 201613


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