Author Topic: No EPG  (Read 5932 times)

Offline TimC

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No EPG
« on: June 09, 2016, 09:44:03 PM »
This afternoon I discovered that the Skippa no longer has an EPG.
The recognition of codes from the Remote is a bit flaky too.

Of course without the EPG there are no recordings

I can Ping the Skippa OK, so the network connection is OK.

I have restarted it a few times as well


Any other suggestions?
« Last Edit: June 09, 2016, 09:45:34 PM by TimC »
Toppy, 2400, Toppy 2460, Skippa

Offline Dave at IceTV

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Re: No EPG
« Reply #1 on: June 09, 2016, 10:18:04 PM »
Hi Tim,

The good news is that it is not your SKippa playing up. It is IceTV.

We migrated to new servers this afternoon and everything seemed okay for a while but now all recorders are unable to download the guide or recording schedules.

- Windows Media Centers are showing "500 internal server" errors.
- Beyonwiz DP series PVRs are showing "500 internal server" errors.
- Beyonwiz T series PVRs are showing "Can not retrieve channel map. Read time out." errors.
- Topfield PVRs are showing "Cannot connect to server" errors.
- EyeTV software is showing "Cannot connect to server" errors.
- I haven't tested a Humax but I suspect they aren't coping too well either.
- Skippas are probably affected the worst as they stop responding to their remote control with no obvious error message making them currently unusable.
« Last Edit: June 09, 2016, 10:28:36 PM by Dave at IceTV »
cheers

Dave
Customer Service

Offline TimC

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Re: No EPG
« Reply #2 on: June 09, 2016, 10:21:59 PM »
Any forecast for a fix?

Online Daniel Hall at IceTV

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Re: No EPG
« Reply #3 on: June 09, 2016, 10:27:21 PM »
Any forecast for a fix?

It is being worked on... No ETA at this stage.
Regards,

Daniel.
CTO.

Online Daniel Hall at IceTV

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Re: No EPG
« Reply #4 on: June 10, 2016, 01:53:51 AM »
As an update:

Fixed:

- Windows Media Centers
- Beyonwiz DP series PVRs
- Topfield PVRs
- EyeTV
- Humax PVR's

Still working on:

- Beyonwiz T series PVRs
- Skippas

Offline Lindsay

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Re: No EPG
« Reply #5 on: June 10, 2016, 08:31:09 AM »
My Widget is also presently defunct as a result of the above.
Even though the Widget is no longer supported it was working yesterday morning.
I hope it's service will be restored when others are.

Offline mouseandchicken

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Re: No EPG
« Reply #6 on: June 10, 2016, 09:34:14 AM »
Hi,

My Humax is working fine, but my Topfield is still getting the error "Cannot connect to server"
Could this be related to this issue?

Offline Tiphanee

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Re: No EPG
« Reply #7 on: June 10, 2016, 09:35:59 AM »
Hi mouseandchicken -

Yes - it will definitely all be related.  I'll let you know when we're back up and running.

Cheers,

Tiphanee
Regards,

Tiphanee
IceTV Guide Team Leader

Offline mouseandchicken

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Re: No EPG
« Reply #8 on: June 10, 2016, 09:47:27 AM »
Thankyou

Offline aja07

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Re: No EPG
« Reply #9 on: June 10, 2016, 10:06:31 AM »
Windows Media center still not working

Online Daniel Hall at IceTV

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Re: No EPG
« Reply #10 on: June 10, 2016, 10:49:40 AM »
All services should now be back up and running.

Offline Lindsay

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Re: No EPG
« Reply #11 on: June 10, 2016, 10:59:23 AM »
The Widget is fully recovered as well.

Thanks.

Offline Jondalar

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Re: No EPG
« Reply #12 on: June 10, 2016, 11:03:00 AM »
Glad I checked here, I had this issue with my Skippa last night and thought it had finally died and I was going to have to replace it.

Offline Dave at IceTV

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Re: No EPG
« Reply #13 on: June 10, 2016, 12:29:01 PM »
All my PVRs and Media Centers automatically resumed logging in to IceTV, except for my Topfield. On the Topfield I just needed to disable then enable IceTV. 

Offline mouseandchicken

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Re: No EPG
« Reply #14 on: June 10, 2016, 06:31:35 PM »
thanks guys..  all up and running now
(and thanks Dave..  did as you said and the Topfield is back too)

Glad I checked here too.


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