Author Topic: Are Ice Tv Servers Down?  (Read 2853 times)

Offline harveyge

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Are Ice Tv Servers Down?
« on: June 23, 2016, 11:48:18 AM »
Ice TV is continually reporting that it is not authorized. Log says invalid username and password. Are the Ice TV Servers down?

Problem started at about 6:30 Thursday 23rd June.




Offline IanL-S

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Re: Are Ice Tv Servers Down?
« Reply #1 on: June 23, 2016, 12:05:25 PM »
What PVR are you using. There are problems at present with Topfield and Humax PVRs, and I think Windows based systems - see this thread: http://forum.icetv.com.au/iceforum/general/44/no-epg/5199/15

Ian

Not sure what these threads are doing under SKIPPA as they do not relate to the SKIPPA. :-\
IceTV: 2xTRF-2400 + 2xTF7100HDPVRt + SKIPPA + T2 + U4
No IceTV: a few Toppys
Synology NAS
Check out the oztoppy wiki and Topfield Aus Forum for Toppy help

Offline aja07

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Re: Are Ice Tv Servers Down?
« Reply #2 on: June 23, 2016, 12:13:04 PM »
The unauthorised invalid userid is still happening for windows MCE pcs

Offline Dave at IceTV

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Re: Are Ice Tv Servers Down?
« Reply #3 on: June 23, 2016, 12:40:18 PM »
The unauthorised invalid userid is still happening for windows MCE pcs

Have you tried clicking on the Login button in the IceTV Interactive program?
cheers

Dave
Customer Service

Offline aja07

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Re: Are Ice Tv Servers Down?
« Reply #4 on: June 23, 2016, 12:55:39 PM »
I have, also stopped and restarted Ice and also re-booted pc, all to no avail

Offline harveyge

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Re: Are Ice Tv Servers Down?
« Reply #5 on: June 23, 2016, 01:33:12 PM »
Have tried reloading Ice TV Interactive for Windows 7 from scratch but problem still exists.

Offline Pauloz53

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Re: Are Ice Tv Servers Down?
« Reply #6 on: June 23, 2016, 03:12:16 PM »
I have had this since after midnight on 23/6/15. Win 7 MCE interactive not authorised. Now getting not authorized on the DP-S1 and the DP-P2. The T3 is OK. Definitely at the IceTV end. Reloading the userid/password has no effect.

Also, have not received any acknowledgement of the support ticket request lodged through the Win 7 app. Suspect that it's completely broken.

Offline Dave at IceTV

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Re: Are Ice Tv Servers Down?
« Reply #7 on: June 23, 2016, 03:41:37 PM »
Status Update

We're still checking and working on various things but it is looking a lot better.
  • Humax PVRs should be working normally now.
  • Topfield PVRs can now log in and download the device list but may still be having a problem getting the guide.
  • Still looking at why a few Windows Media Centers cannot log in.

Offline Dave at IceTV

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Re: Are Ice Tv Servers Down?
« Reply #8 on: June 23, 2016, 03:44:22 PM »
Also, have not received any acknowledgement of the support ticket request lodged through the Win 7 app.

The 'Send Report' button in IceTV Interactive hasn't worked for a long time now. Just copy and paste the log text into an email and send it to support at icetv.com.au

Offline Villan

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Re: Are Ice Tv Servers Down?
« Reply #9 on: June 23, 2016, 05:23:19 PM »
Having the same problem with account access on my 2460

Offline Dave at IceTV

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Re: Are Ice Tv Servers Down?
« Reply #10 on: June 23, 2016, 06:22:28 PM »
Status Update 2

Almost there now.
  • Humax PVRs should be working normally now.
  • Windows Media Centers should be working normally now. Click on the Login button in the IceTV Interactive program.
  • For Topfield PVRs, we now know why Topfields are not fetching the EPG and are working on fixing it now.
« Last Edit: June 23, 2016, 06:35:17 PM by Dave at IceTV »

Offline aja07

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Re: Are Ice Tv Servers Down?
« Reply #11 on: June 23, 2016, 09:33:36 PM »
Thanks

Offline Dave at IceTV

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Re: Are Ice Tv Servers Down?
« Reply #12 on: June 23, 2016, 10:15:59 PM »
Status Update 3

All Recorders should now be working properly - 10pm Thu 23rd June.

  • Humax PVRs should be working normally now.
  • Windows Media Centers should be working normally now. Click on the Login button in the IceTV Interactive program.
  • Topfield PVRs should be working normally now.

Offline JustJim

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Re: Are Ice Tv Servers Down?
« Reply #13 on: June 23, 2016, 10:33:41 PM »
I have full EPG and all of my scheduled recordings are showing up. Good job. Thanks.

ps If you want to close customer support request #60744, that's fine by me.
« Last Edit: June 23, 2016, 10:36:05 PM by JustJim »


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