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Messages - ChrisW

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SKIPPA / Unable to select ABC/SBS from guide
« on: May 26, 2020, 08:08:28 PM »
After a recent Skippa channel rescan, and later a factory reset, I'm having an issue selecting to view any ABC and SBS channels from the guide.

I can see the channels, logos and programs in the guide ok.

However when I try to select to view any of these from the guide I get the following message:
Channel is not available
The available channels can be seen by pressing i and then using the arrow keys to scroll left and right through the channels.
Unavailable channels are greyed out.

If I go to any 7/9/10 channel I can use the up/down buttons ok to get to all the ABC/SBS channels. I can also get to any ABC/SBS channel by keying in its number.

Timers for the affected channels record ok.

Looking at the channel list in Menu-Settings-Channels, I have two sets of ABC channels at 226.50MHz and 578.50MHz.
I also have two sets of SBS channels at 184.50 and 606.50MHz.

I'm assuming this is not right. I'm in Sydney, BTW.

The ABC 578.50MHz and SBS 606.50MHz channels have the "NO EPG" icon. I have used # to disable these channels.
If I don't disable the channel they show up in the guide with no logo and no programs, above the "good" one. However I then CAN select either of these from the guide and the channel does display ok. If I disable either of these channels I get the above message when selecting from the guide.

I'm assuming my problem is due to the two sets of channels after the scan, however I'm unsure how to rectify this.

Any advice, please?

SKIPPA / Re: IceTV Server Issues?
« on: May 21, 2020, 09:41:55 AM »
This is resolved, so just a follow up in case it helps others....

The problem eventually spread to my other devices that connect to external resources: my Beyonwiz wouldn't do a time sync or connect to IceTV, my DVD player and TV couldn't connect to check firmware updates. Yet they all tested ok for network and internet connectivity, on both wifi and cabled. My laptop and i-devices all worked ok.

So after factory resetting the router, 2 x Skippas and meshed wifi, I eventually rang my ISP, TPG, for any suggestions. They advised it was a problem with their DNS and had me change the DNS defaults on the router. Problem immediately fixed at 8:00pm, after a full day of hair-pulling and angst.

So my gut-feel that it was internet related was right - it just wasn't at the IceTV end.

MD: Thanks for the help. The Skippa is still going strong.  :)

SKIPPA / Re: IceTV Server Issues?
« on: May 20, 2020, 01:20:14 PM »
I've now connected my Skippa via a Telstra wifi dongle and the same problem is happening, so that rules out home internet issues.

I'm guessing there are more wide ranging DNS issues somewhere, as I've now tried TPG and Telstra networks and 2 Skippas.

I'm also now seeing connection issues on my DVD player when connected to home network and wifi, but not via the dongle, yet I have home internet access elsewhere.

SKIPPA / Re: IceTV Server Issues?
« on: May 20, 2020, 11:07:36 AM »
So I've moved the HDD to  second Skippa, run factory reset on that, and getting exactly the same problem on the user login:
"Service Errors - Please check your internet connection or try again later"

The network settings say I have internet access.

So I'm guessing the problem is not with 2 Skippas.

SKIPPA / Re: IceTV Server Issues?
« on: May 20, 2020, 10:06:11 AM »
I've finally managed to log in, however response is still freezing periodically.

I have a spare Skippa. If the problem persists I'll look at swapping the HDD over and setting that up.

I still have a gut feel that it is internet related, based on past experience.

SKIPPA / Re: IceTV Server Issues?
« on: May 20, 2020, 09:28:12 AM »
Tried factory reset twice - same result each time.
Also switched to wifi config, same user authentication error.
This message also takes a long time to appear - 1-2 minutes.

SKIPPA / Re: IceTV Server Issues?
« on: May 20, 2020, 09:20:43 AM »
Thanks MD.

I've tried that, and get the message "Service Errors - check internet connection or try again later" when it tries to authenticate my user.
I reset the network settings and it says internet is available.
I have a Wiz connected to the same router and it is connecting to IceTV ok, not to mention my laptop, iPad, iPhone, etc.
Also, when using the onscreen keyboard to set up the user credentials the keyboard periodically freezes for about 10-15 seconds.

Any other thoughts?

SKIPPA / Re: IceTV Server Issues?
« on: May 20, 2020, 07:03:50 AM »
Just an update: Have tried another reboot and now the Skippa has been stuck on "Initialising Reminders..." for an hour.

SKIPPA / IceTV Server Issues?
« on: May 20, 2020, 06:27:13 AM »

Is IceTV having Skippa-related server issues?

My Skippa has been struggling since about 10:00am Tuesday.
The behavior is similar to if I'm having network or internet issues, which I'm not. The Skippa is cabled to the router, and I'm on NBN with full speeds showing.
The Skippa becomes unresponsive to the remote for long periods of time.
I've rebooted several times. Each time, it sits on the screen prompting for login/new account/offline for a long time then eventually moves on ok. The startup process can take 10 minutes, sticking on actions that would appear to be getting iceTV info. e.g. Initialising Reminders.

I've also seen these symptoms when there were issues at the IceTV end.

Any advice, please?

SKIPPA / Re: Lost ABCComedy/Kids Guide Image
« on: April 03, 2020, 07:24:55 PM »
Thanks Daniel.

SKIPPA / Lost ABCComedy/Kids Guide Image
« on: April 03, 2020, 05:06:35 PM »

I've done a rescan on the Skippa to pick up Rush 96.

All that has gone ok, but now there is no image in the guide for channel 22, ABCComedy/Kids.

I've tried a reboot, and waited a few hours. No change.

Sorry Daniel, none of those "solutions" are really workable
As I mentioned earlier, sometimes shows change channels, even networks and there are shows that only show on HD  (there was an example the other day, can't remember what it was)

Daniel's suggestion of removing the multicast HD channels from your setup would address the first problem perfectly. It would still allow you to record from channels broadcast only in HD, like SBS World Movies and Viceland HD.

The only regularly-occurring breakdown of SD/HD simulcast of the broadcaster's main channels I know of is when Perth broadcaster's channels go all pear-shaped to accommodate the local broadcaster's commitment to showing the AFL in HD.

If you could spell out in more detail when you think broadcasters show different programming on SD from what they're showing on HD on their main channel, it may help find a workaround that will suit you.
Thanks, but people keep missing the same point.

I WANT the HD multilcast channels to be there for the very occasional show that would be visually worthwhile recording in HD. e.g. a sci-fi movie or animal doco.

Otherwise I'd prefer the SD version every time.

So as to get to the best solution, why would you want to set "Prefer SD" every time you set a recording?

My 2c worth (seeing as I started this aspect of the topic):
  • SD means smaller files on several near-capacity HDDs.
  • I only use HD for shows that are worth it, like nature/space docs, some sci-fi.
  • Playback of SD files seem to be smoother/quicker when it comes to ad jumping on multiple devices.
  • HD files seem more prone to issues (reboots) on my Skippa during recording.

No need to remove the HD channels. Just use the Channel option as advised by Daniel Hall.

That still means I have to make a change on nearly every recording I set, which was the original complaint.

Regarding having to choose SD as we prefer HD the simple solution to that is to go to your IceTV Guide Settings in your account and disable every HD channel then SD will get chosen as we can't "Prefer HD". Also, I see you use an iPhone and the latest update removes the HD-SD choices so setting the option in your Guide Settings will become the only way to get SD every time, but its the easy way anyway.

Thanks for that.

I realise I could remove the HD channels, but then I wouldn't be able to record the occasional thing I do want in HD.

I don't actually use the iPhone app - just added it recently when I switched to an iPhone. I do the bulk of my scheduling on a laptop each morning.

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