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Messages - Russell at IceTV

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16
Sorry about that, they should be back now.

Thanks for reporting it,
Russell

17
This should be fixed now.

Thanks,
Russell

18
Hi,

Nope, it's real. :-)

If you click the link more than once, it may add multiple subscriptions to your cart. Just change the quantity back to 1 and click Update, and then you can checkout and enter the discount code it tells you to. Once you enter the discount code during the checkout process, it'll show you the discounted price.  Not sure what happened with the credit card purchase, but maybe just a glitch at that time. Give it another shot, and if you still have problems, feel free to contact support and I'm sure they can get it going.

Thanks,
Russell

19
Smart Recording website and General questions / Re: Google Chrome
« on: August 20, 2010, 07:40:09 AM »
Good to hear!

And yes, we're still working on bits and pieces of the new web site today.  Thanks for letting us know about the Cool Room link -- it's fixed now. :-)

Russell

20
Smart Recording website and General questions / Re: Google Chrome
« on: August 20, 2010, 07:18:24 AM »
Hmm, that's really strange, because I tested it just now with the exact same version and it looks ok to me.

I wonder if you're seeing parts of the old web site, still cached in your browser?  You can clear the cache and see if that helps:

In Chrome, click the button on the far right of the location bar, select Options, and change to the "Under the Hood" tab.  Then click "Clear browsing data".  Clear all the checkboxes except "Empty the cache", select "Last week" in the box at the bottom, and then click the "Clear browsing data" button.  Then click Close, and reload the page to see if it helps.

Russell

21
Smart Recording website and General questions / Re: Google Chrome
« on: August 19, 2010, 09:38:44 PM »
Is there a particular page that's not working for you?

Also, which version of  Chrome do you have?

Thanks,
Russell

22
IceTV EPG Content / Re: New shows
« on: July 31, 2010, 02:26:22 PM »
What's happened to "New Shows" in Ice Interactive? There's a red recording icon next to every show, where I have only set up a couple to record. It was ok yesterday, so this is a new issue.

This is fixed now.  Thanks for reporting it!

Russell

23
Thanks for reporting this guys, it should be fixed now.

Although we all try to keep an eye on the forums, we sometimes miss things, or don't have time to deal with it because we're swamped with other things. If you don't see a response from us, the best way to report it is by using the Contact Us page.  That gets the issue into our bug tracking system, and it'll eventually get taken care of.

Thanks,
Russell

24
IceTV EPG Content / Re: New shows
« on: July 01, 2010, 09:01:06 AM »
It'd be nice to have an option to sort by date.

You can now sort the New Shows page by show name or start date.

Thanks for the suggestion,
Russell

25
IceTV EPG Content / Re: "New Shows" Feature
« on: July 01, 2010, 08:59:27 AM »
We've changed it so that episodes of a new show that are repeats don't get the yellow star icon anymore. So for example if "Packed to the Rafters" is being aired for the new season as well as repeats from an old season, only the new, non-repeat shows will be marked as new. This has a potential problem of not marking repeats from the new season (such as if they do an encore presentation of the first episode, etc.), but we're working on a solution for that problem separately. At least now the repeats from the previous season won't be marked as new anymore.

We've also added the ability to sort the New Shows page by date.

Thanks,
Russell

26
IceTV EPG Content / Re: "New Shows" Feature
« on: June 28, 2010, 05:56:09 AM »
Hi there. I'll see if I can help.

The "New Shows" page in Interactive displays two types of shows: 1) shows that are "Coming soon", and haven't been scheduled in the guide yet, and 2) shows that have been scheduled in the guide and whose first air date is either in the future or less than a week in the past.

So for example, if the next season of Survivor was starting on the 1st of July, it would appear in the New Shows list right away, and would stay there until the 8th of July -- one week after the first air date.  For weekly shows, the general idea is to mark it as new until the second episode.

United States of Tara (ABC 30 June) is, I think, the second episode of Series 2. When are the stars scheduled to fade away? The third episode of a new series?

Since United States of Tara started on 23 June, it'll stay in the New Shows list until the 30th, one week later.

Quote
Lie to Me (SC Ten 30 June) is the third "new" episode (actually a continuation of Series 2), and doesn't have a star. Is this because it is a continuation of Series 2, or because the stars disappear after two episodes of a new series?

Lie To Me wasn't marked as "new" by the guide team, so it doesn't appear in the New Shows list. I'm not up on the particulars of that show, so I can't say exactly why, but maybe because it's a continuation of series 2, as you said.

Quote
Packed to the Rafters looks like it is back with a new series, and yellow stars, on Channel 7, 29 June. However there are also stars against repeats of what look like an earlier series on tonight, Sunday 27 June. By "returning series" does this mean repeats of earlier series will be flagged with stars?

At the moment, when a series is marked as "new", all showings of that series get a yellow star next to them in the guide, even repeats. This probably needs a bit of work, for the case you mentioned, where repeats of earlier seasons are still being aired along with shows from the new season.

Thanks for the input,
Russell

27
Thanks for reporting this. Please restart the widget and see if we got it fixed now.

Thanks,
Russell

28
IceTV EPG Content / Re: Lost - Wednesday 31
« on: May 28, 2010, 02:15:30 AM »
Perhaps you chose "record only one per day" or something like that (stupid stupid default option for series recording timers)

The default limit for series recordings was recently changed to be "Record all".

Russell

29
After you click "Add a Keyword Record or Keyword Favourite for 'xxx'", look at the "Action" drop down list and select "Favourite". That changes the "Add Keyword Record" button in the lower right to be "Add Keyword Favourite".

Thanks,
Russell

30
Yahoo! Widget / Re: No data on Widget from tomorrow on?
« on: April 01, 2010, 12:03:33 AM »
Hi,

Could you please verify that you're on version 2.12 of the widget? There was a bug in version 2.11 that caused this problem, but it should be fixed if you're on the latest version.

Thanks,
Russell

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