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Messages - Matt at IceTV

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1
IceTV EPG Content / Re: Channel 31
« on: July 02, 2010, 10:04:27 AM »
We understand your concern and greatly appreciate everyone's continued patience regarding this matter.

Rest assured, we're not simply 'ignoring' this and are doing quite the opposite.

We now have Agreements in place with almost all of the community digital channels and are in the process of figuring out how to incorporate their scheduling information into our EPG service.

The process of getting these Agreements in place, so that we have the right to include their EPG information is not something we can do overnight. Likewise, it is not a simple task to have their data automatically inputted into our EPG so that we can immediately offer everyone the ability to enjoy our advanced recording features, such as series recording and keyword recording.

With the support of most of the community channels in each city, our guys are working hard (behind the scenes) to rectify this situation and include the EPG data for the new digital channels in our EPG service as quickly as possible. Being users ourselves, we want to see this happen as quickly as everyone else.

We thank you in advance for your continued patience and hope to make everyone happy very shortly.

Cheers,

Matt

2
Beyonwiz / Re: New Freeview EPG & Ice
« on: July 01, 2010, 11:15:05 AM »
Well said Peter.

I would prefer having the ability to control my recordings, especially when there are multiple recordings around one another.

The last thing I would personally want is to let the TV Networks have control over my recordings. They play enough games as it is with their schedule to compete with one another.

What we (IceTV) and everyone else want, is for the TV Networks to simply stick to their advertised schedule! If they say a show is going to start at 8:30pm, then it should start at 8:30pm. Hopefully ACMA put pressure on the TV Networks to finally do this, like other Networks are forced to do in other countries.

This would make everyone happy.

Having said this, we will be paying close attention to this CRID feature and how other non-Freeview devices (TiVo included) deal with it.

Cheers,

Matt

3
General Discussions / Re: New icon for Recommendations
« on: June 22, 2010, 04:07:29 PM »
Sorry for the confusion.

Our guys are working on some major changes to the way Recommendations works behind the scenes. As a result, there are no new recommendations being generated at present.

We have just released a new feature we call "New Shows" to Interactive, that provides a brief list of any new programs (or new seasons of returning series) coming soon to TV that our team think you should know about. For more information on the new "New Shows" feature, visit our News section. This new feature is similar in some respects to Recommendations as it is a way for our team to suggest TV shows that may be of interest, although it is obviously not based on your own viewing preferences.

The reason for the icon change for Recommendations from a 'green star' icon to a 'green tick' was because "New Shows" uses a 'yellow star' icon and we were worried that it might be too similar and cause confusion.

Regards,

IceTV


4
IceTV EPG Content / Re: WTV Perth
« on: May 27, 2010, 02:36:38 PM »
Hi Chris,

I will try touching base again with WTV to see if we can add their listings to our EPG service. Hopefully we will get a more positive response from them. Especially as they are now obviously supplying TiVo with basically the same data we would require in order for IceTV members like yourself, to easily record their shows.

Cheers,

Matt

5
Beyonwiz / Re: Can someone tell me, why would I use IceTV?
« on: April 06, 2010, 04:48:56 PM »
Hi David,

As you have seen with WMC, IceTV's EPG does contain extra meta data like 'year of production', 'actor's names' and so on. This additional information is sent as a separate field and is up to the PVR as to whether they choose to display it or not. In your case, the Beyonwiz does not.

The reason you are seeing it when using the simple over-the-air EPG, is because it is being send as part of the general description for a show.

Rest assured, we have taken your comments on board and will investigate ways to solve this issue. Whether it be with Beyonwiz's assistance or something we offer separately for users to apply themselves.

Regarding using IceTV on your mobile... have you tried using m.icetv.com.au?

Cheers,

Matt


6
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It's the 17th of March again and we're celebrating St. Patrick's Day this year, by giving everyone the chance to add another 'tree' months to their IceTV account, for just $17 (normally $33).

That's almost half price! Offer ends midnight, tonight (17/3/2010). To take advantage and top-up your account for less, simply click here or on the following;

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From everyone at IceTV...Happy St. Patrick's Day!

Regards,

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7
General Discussions / Re: Where does guide data come from
« on: December 04, 2009, 10:14:01 AM »
To the best of our knowledge, companies such as Foxtel and TiVo license the use of HWW's guide data. HWW are now owned by ninemsn and formally purchased by Nine.

IceTV compiles it's own independent listings for digital free-to-air TV.

Just wondered if the guide data comes from HWW as a Hybrid employee stated on another forum today?

Find it difficult to believe an employee of Hybrid Television Services the distributors of TiVo in Australia and NZ, was not aware of this. Would suggest they do some research before making such a statement. Which forum was this comment made?

8
Yahoo! Widget / Re: So, is the widget updated or not?
« on: October 06, 2009, 02:02:32 PM »
Hi Gary,

I will pass on your suggestions to our development team.

Developing the new version of the Yahoo! widget certainly proved to be far more difficult than first thought by our engineers and we thank everyone for remaining patient.

We welcome any feedback, but I am sure everyone will agree it is one of the most advanced and complicated widgets going around.

Our guys are now focusing on releasing IceTV Interactive for Windows 7.0.

9
We will have a look into it and contact them to see if they have plans to support IceTV Interactive.

We of course, would like to offer our service for customers to enjoy on as many different devices and platforms as possible. As long as they share the same beliefs and want to offer (not restrict) as much functionality to the end-user as possible.

Thanks again for the link and the suggestion.

10
Yahoo! Widget / Re: So, is the widget updated or not?
« on: October 02, 2009, 02:27:49 PM »
Some good news... the new version of our IceTV Yahoo Widget is now available!

http://www.icetv.com.au/news/

Thanks again for remaining patient while our team worked on the updated version.

We hope you enjoy all the new features, including 'Keyword Recording' and the new advanced options for Series Recordings.


11
Yahoo! Widget / Re: So, is the widget updated or not?
« on: September 30, 2009, 01:01:03 PM »
We understand the frustration being expressed by some users regarding the time it has taken our team to release an updated version of our Yahoo Widget.

Rest assured, our guys have been focusing on this and are working very hard to release an update as soon as possible. We are in the process of final testing and are just ironing out some small remaining bugs before releasing the update.

We apologise for this unexpected delay and we greatly appreciate everyone's patience during this time. Unfortunately the Yahoo development environment is not as supported and as well documented as the Mac environment and this has slowed down the development process dramatically. This combined with the fact that the IceTV Widget is one of the most advanced and complex widgets available, has lead to the lengthy delays we are experiencing.

Regardless of whether you are a Free Widget user or a paying IceTV member, the Widget is a free software application that we provide in addition to our core EPG service. Similar to our free iPhone app for iPhone users.

For those IceTV members that use the IceTV Widget (Yahoo version) to schedule recordings at home remotely, there is the option to use the main Interactive website (www.icetv.com.au/interactive) as well as our mobile site (m.icetv.com.au). Both offer the same functionality to that which we will offer on the updated Yahoo Widget, when released.

Free Widget users can also access the main Interactive website (www.icetv.com.au/interactive) as well as our mobile site (m.icetv.com.au) and free iPhone app, for basic TV Guide information.

Without wanting to sound like a broken record... the wait is almost over... and we ask that you bear with us during these final stages... and use either of the above options in the meantime.

We have always been and will continue to be a 'customer comes first' focused business and we look forward to making the new version of our Yahoo Widget available on our website shortly.

Regards,

IceTV

 

12
For a limited time enjoy IceTV for another year for less than half price. Join or top-up for only $49 (normally $99). That’s less than a $1 per week!

We only have 1000 of these highly desirable pressies… so be quick to ‘click’ on the button below or you will be one of the many disappointed little ones this July Christmas.

http://www.icetv.com.au/news/?p=798

With the new version of IceTV Interactive on its way… now is the perfect time to add another year to your existing account or join the IceTV community for the first time and experience the difference for yourself.

Grab yourself (or a loved one) a July Christmas pressie and enjoy all the new features when they’re available.

Happy Christmas in July,

IceTV

13
Hi Everyone,

For those following this case...

The long awaited judgment from the High Court of Australia in the ongoing legal battle between IceTV and the Nine Network will be handed down in Canberra tomorrow morning (Wednesday 22 April at 10:15). It has been almost six months since the High Court hearing and over 3 years since the case first started as many of you know.

We have more information on the News section of our website and we will issue a public statement immediately following tomorrow's judgment and then send an email out to all IceTV users.

http://www.icetv.com.au/news

We thank our subscribers and IceTV Partners for their continued support and we look forward to putting the matter behind us and getting back to implementing new and exciting features for everyone to enjoy.

Regards,

IceTV

14
Announcements / IceTV vs. Nine - High Court judgment
« on: April 21, 2009, 02:23:50 PM »
Hi Everyone,

The long awaited judgment from the High Court of Australia in the ongoing legal battle between IceTV and the Nine Network will be handed down in Canberra tomorrow morning (Wednesday 22 April at 10:15). It has been almost six months since the High Court hearing and over 3 years since the case started as many of you know.

We have more information on the News section of our website and we will issue a public statement immediately following tomorrow's judgment and then send an email out to all IceTV users.

http://www.icetv.com.au/news

We thank our subscribers and IceTV Partners for their continued support and we look forward to putting the matter behind us and getting back to implementing new and exciting features for everyone to enjoy.

Regards,

IceTV

15
General Discussions / Re: Discount offer
« on: April 03, 2009, 11:59:16 AM »
Hi Guys,

Does the $49 a year discount offer add on to the end of the current subscription period?

Typically that's the way most of the ICE TV offers work.   Whenever you buy another 3,6, 12 month (etc) subscriptions it adds on to your existing subscription.

This is correct. If you have an existing (paid) IceTV subscription then any subscription you purchase will be automatically added to the end of your current subscription.

If you are on a free trial however, then the initial subscription you purchase will take affect and be added from that day onwards.

So if you received any promotional offer and want take advantage of it... then make sure you go for it while the offer is available.

Cheers,

mattk

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