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Messages - mikeathome

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General Discussions / What has happened to telephone support?
« on: June 22, 2016, 06:43:46 PM »
There's a 1300 number shown on the Android APP, also used to be on the ICE website but one of the "Contact Us" links where I think it used to be is broken now and it doesn't seem to appear anywhere there.

When you call the 1300 number you hear a message advising that "ICE TV does not provide phone support as a first point of contact".  I use to be able to call and report issues - like - why is it that neither of my Topfield recorders can contact the ICE server all of a sudden? But now I have to fill out a form and wait for someone to deal with it.

If, as it seems,  there has  been a change in support arrangements, then I wonder why it is that I cannot find any communication from ICE advising me of this? Just removing the link on the website to the number really isn't good enough.

Topfield / Re: ICE causes rebooting on 7100+ recorders beginning today
« on: March 18, 2016, 01:19:43 AM »
I really would like to know why this problem started on March 1.

I have not seen this issue in the past 4 years yet suddenly it appears with no changes by me to my account details.

BTW I have 23 LCNs active.

It's not hard to work around? Please explain how I can do that without disabling ABC2 (if that even works) which is the only channel my daughter watches.

Topfield / Re: ICE causes rebooting on 7100+ recorders beginning today
« on: March 10, 2016, 12:27:49 AM »
Dave, has the issue with 7flix anything to do with the rebooting issue or is that something separate? I am pretty sure that I didn't tick the 7flix box on my account, I haven't heard of this channel before and haven't manually scheduled any recordings for it - maybe one of my series recordings made the reservations you mention. I don't have any way to check what the reservation was/is that I can see.

Back to the rebooting issue. This is still occurring on both my recorders whenever I enable ICE. If disabling ABC2 is the suggested solution, that is unacceptable to me as I have a 6 yo daughter and that is the only channel we let her watch.

I still do not understand why this problem has suddenly started happening after so many years. If, as it would seem, something has been changed at your end why is it that the system cannot be reverted to it's previous working state? As it is I cannot enable ICE for fear that the rebooting will continue/reoccur and I will miss recordings - so I am scheduling my recordings manually.

Topfield / Re: ICE causes rebooting on 7100+ recorders beginning today
« on: March 08, 2016, 11:00:32 PM »
The problem went away for me late afternoon I understand (I was out but the family tells me that it "fixed itself"). This is now the third or fourth time that the issue has occurred and been "fixed" in the last week. Can Dave or someone else from Ice please advise when the fix is permanent and it's safe to re-enable ICE on our recorders.

Topfield / Re: ICE causes rebooting on 7100+ recorders beginning today
« on: March 08, 2016, 02:35:42 PM »
This problem, which is happening again to me now, started on March 1. For the 4 years or so that I have been using ICE on my 2 7100+ devices there was no problem. As I changed nothing on my devices on 1st Mar (other than the auto date) the issue is being caused by some change made at the ICE end. I'm wondering why things can't just be set back to the working condition that we had in the past?

I don't have the capacity (or interest) to be checking my PVRs continuously to see whether or not the problem has re-emerged so the only solution for me is to leave ICE disabled and to set my recordings manually. This leaves me with little incentive to continue my subscription - this would be sad after 12 or so years.

Topfield / Re: ICE causes rebooting on 7100+ recorders beginning today
« on: March 01, 2016, 08:23:34 PM »
Both of mine are 32030's. My rebooting problem was gone when I re-enabled ICE TV later this afternoon so I guessed that Dave had fixed whatever was causing it. Thus far I haven't altered any settings on my recorders.

Topfield / ICE causes rebooting on 7100+ recorders beginning today
« on: March 01, 2016, 01:37:13 PM »
If, like me, you discovered today that your 7100+ recorder(s) reboot every 30 seconds and do not respond correctly always to the remote, it seems to be caused by an issue with ICE as the problem goes away if ICE is disabled. Nobody answered the phone at ICE tech support so I don't know whether or not the issue has already been reported.

General Discussions / Keyword Search
« on: December 20, 2014, 10:13:19 AM »
Recently I asked the Android APP to record all episodes of "Breaking Bad" after the series had completed when there were no live episodes to select. In the process I created a keyword search. Now I find all sorts of stuff being set up to record based, presumably, on the fact that one of the keywords appears somewhere. Episodes of basketball, "Cops" etc etc.

How do I limit the keyword search to the title of the show I want?

I called the 1300 number to ask and was told to leave a message and I would be called back. Several days have passed and no call has happened.

Smart Recording on Android / Time positioning
« on: March 11, 2013, 12:59:04 PM »
When I opened the app for the first time for a few days this morning I saw a message to the effect that the guide had only a day's data in it and more data was being downloaded in the background. It is good that you don't have to wait.

So I opened the guide and the first items of data were for last night followed by the rest of today. I selected an item after scrolling through until this evening, looked at it and then hit the the back button. I was taken back to the point in the guide corresponding to the start of the earliest show currently being telecast (NASCAR), rather than the point in the guide where I had made the selection. So I had to scroll through all the guide again to get back to where I had been. this happened every time I looked at any show details.

When I did the same thing for tomorrow, and subsequent days, I was taken back to the point in the guide where I had been.

I think that the current day's behaviour in this respect should be the same as all the future days.

I am also intrigued by the fact that when I started the app the first time and got the download message the guide started at 11.20pm last night. If I restart the app now the guide starts at the current time (approx).

General Discussions / Re: New Feature - Failed timer notifications
« on: March 04, 2013, 05:18:04 PM »
Ok, given that a remedy seems to be taking a while, and I am still getting emails saying that timers have failed when they shouldn't have, if I revert to the previous position where I did not select email notifications, will the failed timer problem go away?

General Discussions / Re: New Feature - Failed timer notifications
« on: February 25, 2013, 01:54:52 PM »
The ICE guys are pretty good about fixing problems once they find out about it and then have accepted it as something down to them. There's been little discussion about it here so perhaps they believe it's not a real issue worth bothering about.

General Discussions / Re: New Feature - Failed timer notifications
« on: February 25, 2013, 11:24:09 AM »
Well I'm happy to be corrected about that. But the issues that I raised remain. I'm getting lots of emails which can only apparently be caused by the EPG and the timers getting out of kilter. Surely I am not the only ICE user in this situation. Given that my PVR firmware has not been altered, something at the ICE end must have been changed to cause this message and the failure of timers that never used to be a problem.

Why can't that be fixed?

General Discussions / Re: New Feature - Failed timer notifications
« on: February 20, 2013, 05:54:04 PM »
The error message that I referred to in my post above can only apparently occur when a timer is sent and the EPG on the PVR is blank, or a timer refers to an event where the EPG on the PVR and the EPG on the ICE website are different.

These situations can never occur if the EPG data on the PVR is always updated before the timers are processed.

One way to help facilitate this is for ICE to send the EPG data to the PVR before it sends the timer transactions when any communication between the two systems happens. It has to be at the ICE end, the PVR does not know whether there are EPG changes due to be made and therefore due to arrive in the next transaction stream, nor does it know whether there are any timers coming.

Grampus suggests that the PVR requests the EPG data and, after that, the Timer data when it comes out of standby. But EPG changes and Timers are sent at other times according to an ICE determined schedule as I recall, not requested by the PVR.  If so, we are left with the case where the EPG is changed by ICE and not promulgated to the PVR before the timers are sent.

This suggests that EPG change promulgation and Timer promulgation are separated in time, and if a scheduled timer "send" happens after an Ice EPG change but before that EPG change is promulgated to the PVR, the error situation described above can occur.

Why not just make the two events always coincide?

General Discussions / Re: New Feature - Failed timer notifications
« on: February 20, 2013, 02:56:56 PM »
Thanks for that. AFAIK the guide has not been blank, certainly not while the PVR has been on and in use. And the guide has in it what ICE has put there, there's no other way to change it that I know of. 

For those of us who put out PVRs into standby, and where ICE change the program info, it will be normal for the ICE server to contain different EPG information to that on the PVR, as the latter has to be turned on for a while to update.  Wouldn't it be preferable for the revised EPG to be sent by the server to the PVR first, and only after that has been successful to send the reservations?

General Discussions / Re: New Feature - Failed timer notifications
« on: February 20, 2013, 12:01:10 PM »
I've had a couple of emails this week warning that timers have not been set, reason

Message from recorder:   TASK_MSG_INVALID_SERVICE

for the 22nd, ABC2 and ONE. What does this message mean?

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