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Messages - MD

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It could have been set for 10 (SD) in the past as those settings would remain. I see Graham Morton is still setting from that Keyword and should be constrained by double quotes, wouldn't it be better to simply set it as a series recording?


re Graham Norton - is there a reason why you have it set to record on 10, 10HD and via unconstrained keyword Graham Norton on 10HD, which should be "Graham Norton" (to stop any recordings of shows that contain those two words anywhere especially in a synopsis)?

General Discussions / Re: What is 7Mate HD Melbourn about?
« on: January 09, 2020, 07:23:30 PM »
Yes we are aware and will start programming as soon as there is data

Hi Tim,

So as to get to the best solution, why would you want to set "Prefer SD" every time you set a recording?

Hi Paul,

We found a bug in our keywords which we've just fixed.  The keyword icon has vanished for reasons we can't fathom right now and we're flat out on a major project so will have to leave that for later.  But the keyword - repeats only now works.

I think you know this but in case not, choosing "Series" is better than "Title" which could pop up as an episode of another show:

The Advanced Search was set with the following choices:

Choose "Series" and its "Phrase" enter the show name

- Repeats and new shows
- Only repeats
- Only new shows

Choose "Only Repeats

They are all set for you:)

Hi Paul,

Advanced Keyword recordings or Favourites (the red text under the TV Guide search box) does have a repeats only option, it's at the bottom.

IceTV EPG Content / Re: Chicago Fire
« on: December 03, 2019, 08:31:20 AM »
...or the show following.  It sounds a bodge but there is absolutely nothing we can do if the channel/network don't publish the late start. It's been a bugbear for all TV watchers for years, hence even having to put any padding on the end of a show, but it seems the relevant broadcast authority (ACMA) hasn't the appetite to mess with the commercial TV channels. We recommend 20  minutes which usually catches everything but there will always be exceptions that are impossible to forecast.

IceTV EPG Content / Re: QI episode
« on: November 30, 2019, 06:21:41 PM »

There are two reasons for your issue, none of which are IceTV's error:

1) ABC dropped QI for two separate episodes of a Clive James Tribute and The boy from Kogarah.  We correctly updated our EPG data when we were advised by the ABC at about 5pm but they didn't update their own website so maybe you were looking at incorrect broadcast info.

2) You use an eyeTV which only logs onto IceTV for EPG updates once a day, in your caae at about 8am, so you EPG can easily miss late changes as it did on this occasion.  I'd advise updating it every evening at about 5:30-6pm via its preferences to pick up late changes which my Guide Team manage until late afternoon. 

It has been re-scheduled Friday 6 December.


Re keywords - use the "Create keyword recording or favourite" under the TV Guide search bar (in red text).  We'll improve its position and identity when we can but we are simply snowed under right now.  See attached where I've entered a title, series and episode in each section and the search term is shown in the top slot, growing as each is added.

Hi cstak40,

The reason we have removed these options is that having technically complex options to suit the few expert edge cases is simply not a good business model. The vast majority want a simple foolproof click and record choice or else they delve in and mess up and we lose far more "keep it simple" customers than the expert edge cases will ever add up to.

Hi ChrisW,

Regarding having to choose SD as we prefer HD the simple solution to that is to go to your IceTV Guide Settings in your account and disable every HD channel then SD will get chosen as we can't "Prefer HD". Also, I see you use an iPhone and the latest update removes the HD-SD choices so setting the option in your Guide Settings will become the only way to get SD every time, but its the easy way anyway.

Yes our default have always been "Prefer HD", but if HD is not enabled in the IceTV Guide Settings and an SD channel is available it will choose SD.  But SD has a poor picture and, counterintuitively, HD doesn't use much if any more HD space due to broadcast compression so HD is always the way to go. Having the choices caused confusion or illogical choices of "Prefer SD" (when one knows the reasons).  So we have taken away the option to make the mistake.

IceTV EPG Content / Re: What's On This Week
« on: November 04, 2019, 05:51:10 PM »
Seems we had a glitch, you should get it very soon.

Smart Recording on iPhone/iPod Touch/iPad / Re: Recommendations
« on: October 26, 2019, 04:39:37 PM »
Are you scrolling the day to the right to get to the next ones?

IceTV EPG Content / Re: Is IceTV a 7 day EPG, or 5 day EPG ?
« on: October 11, 2019, 09:43:34 AM »
Hi Gordon,

Yes there are lots of TBAs right now as we can't be sure what is actually being aired and, if we have conflicting information or no information so we have to guess, we'd rather hold off as we don't want customers setting recordings that fail if the show is taken off air.  They will fill in as we become certain of the information.  Our Guide Team's job often resembles 'herding cats'!

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