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Messages - MD

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This Plex forum has some interesting comments on rolling back the sw version:

I understand your frustration and Plex are working on it.  Remember you aren't paying IceTV anything for the first three months free trial.

Plex / Re: Full IceTV Subscription vs Plex Subscription
« on: July 08, 2019, 07:35:25 PM »
Hi gozzle,

I'm sure it's in the same bucket but we'll forward it to Plex for fault finding along with the other NAS issues.  it may be a few days before this is sorted by Plex.

Plex / Re: Full IceTV Subscription vs Plex Subscription
« on: July 07, 2019, 01:43:12 PM »
Plex are working on this issue right now and we are liaising with them as it is effecting many users with a NAS but it was the July 4 holiday last week so they have been delayed.  I'd expect an answer during this week.

Hi Robert,

I suspect it's a QNAP - PLEX issue as many PLEX users are logging in successfully using PCs or Macs as the server.  I've alerted our CTO but I'll have to ask you to wait until tomorrow for an update.  In the meantime can you turn on debugging and then generate the problem again so we have some info from your PLEX server as to the issue?

IceTV EPG Content / Re: 9GEM HD
« on: June 20, 2019, 06:16:35 PM »

Plex has had trouble identifying the choice of channel numbers in some regions due to a need for two choices for regional overlaps and simply grabs the lowest one.  You can go to your IceTV Guide Settings under My Account when logged in and disable the other LCN and then refresh the guide in Plex and go to "Manage Channels" and choose it.  Alternatively PM me with your username and region and I'll do it for you.

Hi Peter,

It's a nice idea but commercially impossible for the number of Plex users we support.  We have our bi-weekly newsletter promoting new and upcoming shows, and our apps and website have a "Coming Soon" section to alert users of shows that are not yet listed but they can still be set to record using IceTV's full service and maybe that could be of use to Plex users too. I'm sorry but we can't put the time into a special new newsletter.

IceTV EPG Content / Re: Account guide settings
« on: June 18, 2019, 07:47:56 PM »
Where are you going with this Simon? It will be updated when SBS start proper broadcasts and when they advise us it should be done.

IceTV EPG Content / Re: SBS Network shows for Sunday & later
« on: June 12, 2019, 03:26:35 PM »
It looks easy to do and we would if it was, but it's not!  If you have the SBSHD on your PVR then disable SBS (SD) in your IceTV Guide settings so you only get the SBSHD EPG data, then set the recording to SD Only which will ignore the remaining SBS HD edited version and only record the NITV (SD) one.  Convoluted but it works. It will also remove duplicated clutter on the IceTV EPGs and if you disable the channel on the PVR it will reduce that clutter too.

Beyonwiz / Re: Doubled up recording
« on: June 06, 2019, 05:13:28 PM »
Hi Grampus,

I've had this issue on my U4 for a few months.  Last Wednesday at about 9:30pm I did just as you did with a re-install of the firmware and a re-install of the series folder on Saturday, but I don't use the number count.  This Wednesday my first recording - ABC News split into two and the following Masterchef did too.  In the past a recording of Masterchef once split into about 12 (!) but interestingly my logs, when examined by Dan,  didn't show all 'split' episodes.  So keep your fingers crossed!!  I have seen random GUI restarts whilst watching a recording but we wondered if that was due to updating the last software update via on-line update, hence the USB update re-install last week.

General Discussions / Re: ABC news failing to record
« on: February 09, 2019, 04:36:24 PM »
Hi Barry,

As this is a technical issue I've raised a Support Ticket and emailed you via it.

IceTV EPG Content / Re: Weird schedulling of The Family
« on: January 29, 2019, 03:08:47 PM »
Your media centre hasn't logged into IceTV servers since 2019-01-28 23:07:54 last night so maybe the PC needs a restart but it's "over to you" if it's a PC problem:)

General Discussions / Re: Recording from streaming apps
« on: January 27, 2019, 02:48:58 PM »
Hi Herbie,

I'll throw this out to all our Beyonwiz U series forum members as I think if you had a Beyonwiz U4 and a WizTV you could record catch-up TV and, heavenly, skip the excruciating recurring adverts on the commercial ones.  It's because WizTV uses HDMI - In on the U4 so enabling recording.  if you have poor internet you could even record netflix setting the series to record in the morning when the bandwidth is available and all the episodes should be there when you get home.

General Discussions / Re: How long is a "Month*"?
« on: December 05, 2018, 07:26:21 PM »
IceTV has always defined a subscription month as 30 days.  Unfortunately your eagle eye has spotted that, for reasons I do not know, it has been lost on our new site.  It will be updated.  Nevertheless to go back to 29-11018 via the wayback machine, which would have been the live site until about 01:00am on 05:12:18, you will see it was clearly stated in "Subscriptions":

The new site will be updated to be quite clear as to what IceTV  defines as a "month", first thing tomorrow.

Hi, it isn't as easy as it looks!  The problem is that My Series is, simplistically, a static database of your series recordings, favourites and keywords whereas the My Week is a filtered selection of your recordings, keywords and keywords from the TV Guide section of the database, which is very much live and horribly complex. Someday we will do a complete re-write of the whole legacy system but that's a huge undertaking which I can't afford right now and the benefits for our current business model would be miniscule.  With hindsight it would have been great if we'd thought of the "My Week" at the original design phase but that was well before the evolution into web and smartphone management.

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