Show Posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.


Topics - Dave at IceTV

Pages: [1] 2
1
In the last 2 weeks has your Topfield started rebooting every 2 minutes when IceTV is enabled?

If yes, please see the solution in the IceTV Knowledgebase Article here.

Link broken? Right click on the link and select 'open in new tab' or 'open in new window' etc.

2
Note: This poll is just for me personally to get an idea of the numbers of people interested in getting full IceTV series recording support added to their favourite computer or NAS recording software. It is NOT a guarantee that the software with the most votes will get IceTV Interactive support added to it.

3
SKIPPA / Brisbane ch 91 & 93 on Skippa
« on: December 16, 2015, 06:05:54 PM »
I've just discovered, and fixed, an incorrectly mapped channel in the Brisbane region that would have been causing Nine's guide and recordings to show and record on GO! and vice versa if viewing/recording the channels on 91 and 93.

Channels 9 and 99 were correct. It only affected the new channel numbers (LCNs) 91 and 93.

This only affected Brisbane and not the retransmitted channels from the Gold Coast or the Sunshine Coast.

If your Skippa picks up the Brisbane channels from Brisbane you should restart it from 'Menu > Settings >General > Restart'.

4
Beyonwiz / Brisbane ch 91 & 93 on Beyonwiz T4, T2 and T3
« on: December 16, 2015, 06:02:04 PM »
I've just discovered, and fixed, an incorrectly mapped channel in the Brisbane region that would have been causing Nine's guide and recordings to show and record on GO! and vice versa if viewing/recording the channels on 91 and 93.

Channels 9 and 99 were correct. It only affected the new channel numbers (LCNs) 91 and 93.

This only affected Brisbane and not the retransmitted channels from the Gold Coast or the Sunshine Coast.

If you have a T4, T2 or T3 Beyonwiz and you pickup the Brisbane channels from Brisbane you should restart it from 'Menu > Power > Reboot'.

5
IceTV EPG Content / Brisbane ch 91 & 93 on Beyonwiz Tx & Skippa
« on: December 16, 2015, 05:58:30 PM »
I've just discovered, and fixed, an incorrectly mapped channel in the Brisbane region that would have been causing Nine's guide and recordings to show and record on GO! and vice versa if viewing/recording the channels on 91 and 93.

Channels 9 and 99 were correct. It only affected the new channel numbers (LCNs) 91 and 93.

This only affected Brisbane and not the retransmitted channels from the Gold Coast or the Sunshine Coast.

If you have a Skippa and you pickup the Brisbane channels from Brisbane you should restart it from the Restart 'button' in 'Menu > Settings > General'.

If you have a T4, T2 or T3 Beyonwiz and you pickup the Brisbane channels from Brisbane you should restart it from 'Menu > Power > Reboot'.

6
If you are trying to subscribe and get an error saying "Error 504 setting up eWay transaction" it is because the banking gateway, eWay, has an issue and their engineers will have it back up ASAP.

7
SKIPPA / Unable to Renew?
« on: November 07, 2015, 08:23:22 PM »
We have noticed some people are having trouble checking out of the shopping cart.

If there is an error with the information you have entered the error will be shown in a banner at the top left of the page.

Some failed renewals have been because of invalid phone numbers. e.g. 2 phone numbers or a word where there should only be 10 digits. If you replace whatever word or text you currently have in the phone number field with a 10 digit number (starting with 02, 03 04, 07 or 08) you should then be able to process the payment successfully.

Also make sure that your browser or computer is not automatically filling in the phone number with your username.

8
SKIPPA / How to update the software from a USB stick
« on: October 18, 2015, 04:37:43 PM »
For anyone waiting for the latest software (firmware) update to improve their Skippa or re-enable AutoSkip see:
http://support.icetv.com.au/entries/97066117-How-to-update-the-software-from-a-USB-stick

9
General Discussions / IceTV Resurrected
« on: October 16, 2015, 11:59:20 AM »
Goods News Everyone

The necessary staff with IceTV experience have returned and the IceTV TV Guide will resume being updated from tomorrow.
  • The TV Guide will be available only as a monthly subscription for $7.99 each month, paid by the month.
  • Each subscription will support up to 5 recording devices.
  • There are no unlimited, lifetime, multi-year or single-device subscriptions.
Existing accounts, including series recordings etc, remain intact. But unfortunately any remaining time on existing subscriptions from the old IceTV company will expire *soon.

* All existing subscriptions will be honoured until the new payment gateway is operational. We will notify all customers what to do before their subscription expires.

Skippa

Unfortunately all Skippa's unlimited TV guide subscriptions from the old IceTV company will also *soon expire.
  • Anyone with a Skippa will need to have a monthly TV guide subscription (for $7.99 each month, paid by the month).
  • Skippas will count as 1 of the 5 devices allowed to use each subscription.
  • If you purchase a subscription to use with another device your Skippa can use that subscription as well.
  • The latest 1.1.10604 version software will soon be available to download for updating from a USB stick.

Personally, after contemplating TV recording without IceTV, I think $7.99 each month is better than the alternative of manually setting daily and weekly timers on my old PVRs and wondering how to avoid recording repeats on my new PVRs.

cheers

Dave... back at IceTV

10
General Discussions / Thanks and farewell... and welcome back!
« on: October 13, 2015, 06:51:12 PM »
UPDATE: See IceTV Resurrected

IceTV as a TV guide and smart recording service almost survived. But a number of vital employees declined to take up the offer of working for the new version of IceTV so it's all over. Everything needed to produce and supply a hand curated TV guide with smart scheduling still exists, except the necessary staff.

Colin O'Brien and his family want to thank everyone for their support over the last 10.5 years. Without the many loyal customers IceTV wouldn't have lasted as long as it did or been as popular as it was.

I personally want to thank all those who have been supportive of me and offering kind words over the last week.

cheers
Dave

11
SKIPPA / Wireless Connection Solution
« on: October 13, 2015, 03:22:50 PM »
Issue:

Skippa won't connect to wireless network for some people.

I have discovered that there is a wireless networking bug in the original software version.

Other known wireless network issues:

- Failure to attach the included WiFi antenna (remove blue cover on back of Skippa and attach antenna there).
- Some (all?) software versions to date are known to not connect to some routers when the wireless network does not use a wireless password (passphrase or key).


Solution:

After updating the software on your Skippa to 1.1.10600 or later the WiFi will connect as it should. If not, make sure that your network uses a password and you have entered it correctly (and selected the correct network).

Obviously the Skippa needs a network connection with Internet access to be able to update it's software. If you are unable to connect your Skippa wirelessly you will need to temporarily connect it to your router via an Ethernet cable to do the software update. You will also need it connected to a TV screen or a computer monitor that has a HDMI input. An antenna cable would help but should not be required.

Once you have connected it via a network cable and finished the setup process you can do the software update from "Menu > Settings > Device Info > Check for Updates".

After it has updated the software and rebooted, you can connect it to your WiFi network via "Menu > Settings > Network".

After you have it connected to your WiFi network, you can turn it off and take it back to the main TV, connect the antenna and HDMI then do an auto channel scan if needed via "Menu > Settings > Channels".

Note: Skippa may reboot a couple of times as it sorts things out and may appear to freeze at points during the setup wizard, especially if you don't or didn't have an antenna cable connected.



12
SKIPPA / Freezing causes and solutions?
« on: October 10, 2015, 02:31:11 PM »
For those with a Skippa that freezes regularly there can only be 2 possible causes: Either a software bug or a hardware fault.

Software:

The next software update, as I understand it, contains a low level firmware (middleware) change to fix a known bug that results in a number of processes ceasing to work. i.e. IceTV stops updating (and new timers don't record), timers can record for very long periods, autoskip stops processing files etc. I believe this bug could be the cause of many of the reported freezing issues, and therefore the next update software update may fix most software related freezing issues.

Hardware:

Out of all of the Skippas IceTV has setup and operating at the office, and staff have at home, 1 of them regularly froze after it warmed up. Restarting it by pulling the 12 volt plug out for 10 seconds would only solve the problem for about 10 minutes then it would freeze again. Out of curiosity I plugged in a power supply from a working Skippa into this Skippa that constantly freezes... and the freezing stopped. Using a multi-metre I checked the output voltage of the power supply from the freezing Skippa at 12 hour intervals but it was always outputting a touch above 12 volts, as it should. I never checked this power supply under load.

My conclusion is that this particular power supply stops outputting enough power under load when warmed up. If I'm correct, the fix for Skippas that constantly freeze every 10 minutes making them unusable may be to try a suitable cheap generic 12 volt power supply.

13
SKIPPA / Transferring Existing Series Recordings to your SKIPPA
« on: September 23, 2015, 01:26:57 PM »
Instead of manually editing each of your series recordings and changing the selected device, SKIPPA owners might want to wait a couple of days.

We are adding an option on the website make it easy to copy all of a device's series recordings to another device. This will be a big help for  anyone adding a new SKIPPA or T series Beyonwiz to their account to replace an existing device.

When you add a new device to your account you will be able to click on the Transfer option and have all of your old device's series recordings copied over to your new device.

14
SKIPPA / SKIPPA - TechWebCast interview with Heinz Herrmann, IceTV CEO
« on: September 14, 2015, 03:59:22 PM »
SKIPPA - TechWebCast interview with Heinz Herrmann, IceTV CEO

Comprehensive Skippa update as at Sat Sep 12, 2015.

http://techwebcast.podomatic.com/entry/2015-09-11T20_25_42-07_00

15
A number of customers have reported that after updating their Topfield to the new 2015 firmware they can no longer set recordings from the guide by pressing OK twice or pressing Record. Turning the Topfield off at the rear switch for a minute does not help.

The solutions is to do a factory reset.
  • Save your settings: 'Menu > Installation > System Recovery > Store System Data > Yes'
  • Reset to Factory Defaults: 'Menu > Installation > System Recovery > Factory Setting > Yes'
  • Restore your settings: 'Menu > Installation > System Recovery > Recover System Data > Yes'
Now check that IceTV is still enabled:
  • Enable IceTV: 'Menu > Settings > IceTV'
  • Select 'User Info' and enter the PIN code (0000 or 2606)
  • Scroll down to the bottom to "OK" and press OK
  • You should see the message "Login Successful"

If the above does not fix it you will need to do a reset again but this time do NOT restore your saved settings.
http://support.icetv.com.au/entries/20177028-How-do-I-clear-out-the-cached-guide-and-force-an-update-or-How-to-do-a-factory-reset

Pages: [1] 2