IceTV Forum

IceTV Guide for IceTV enabled PVRs => Plex => Topic started by: Iceplex on June 30, 2019, 06:37:09 PM

Title: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: Iceplex on June 30, 2019, 06:37:09 PM
DVR not found automatically but can be found by entering network address. Then TV channels can be mapped. The XMLTV URL copied from IceTV EPG PAGE can now be copied to relevant field. Then after selecting CONTINUE an arrow appears and continues to rotate (forever?) - no further options are offered. Installation does not complete. Any ideas to resolve this issue would be appreciated. Qnap? Plex on Qnap? Or Ice EPG?

Cheers Robert
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: MD on June 30, 2019, 06:47:59 PM
Hi Robert,

I suspect it's a QNAP - PLEX issue as many PLEX users are logging in successfully using PCs or Macs as the server.  I've alerted our CTO but I'll have to ask you to wait until tomorrow for an update.  In the meantime can you turn on debugging and then generate the problem again so we have some info from your PLEX server as to the issue?
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: Daniel Hall at IceTV on July 01, 2019, 10:05:51 AM
Hi Robert,

Can you let us know what version of the Plex Media Server and Plex Web you are running?

When we were first setting up this feed with Plex there were a couple of instances where the processing of the data would timeout, but these were fixed within Plex itself, but from the description of the problem it does look like this is what is happening again.
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: Iceplex on July 01, 2019, 10:42:57 AM
Hi Daniel, the Plex Server version is 1.16.1.1291 and the Web is 3.95.2.   

Here is a link to the Plex Server *.qpg install file.   

 https://1drv.ms/u/s!Ak6EQQKOJDbmsQXrNgT3cmdyyr5k

Cheers, Robert
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: Daniel Hall at IceTV on July 02, 2019, 11:06:00 AM
Hi Daniel, the Plex Server version is 1.16.1.1291 and the Web is 3.95.2.   

Here is a link to the Plex Server *.qpg install file.   

 https://1drv.ms/u/s!Ak6EQQKOJDbmsQXrNgT3cmdyyr5k

Cheers, Robert

Hi Robert,

Are you running Plex in a docker container? or directly on the NAS?
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: DaveBinM on July 02, 2019, 11:30:04 AM
Hi Robert,

David from Plex here! Are you able to try and recreate the DVR with the IceTV feed, and as soon it completes, or you stop it, can you post the logs, and I'll take a look? Could you also try with the hosted web app at app.plex.tv/desktop, and let me know if that's any different? That version is newer than the one that's hosted locally on the Plex Media Server, and may have some additional changes that might help.

Thanks!
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: Iceplex on July 02, 2019, 05:33:05 PM
Hi Daniel, running the PLEX app directly on the Qnap NAS. The app installed and being used is the one provided by the Qnap App store. Cheers Robert
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: MMF27 on July 02, 2019, 07:36:30 PM
As per my support chat with IceTV, I'm having the same issue so sharing my info here to help IceTV & Plex try to get to the bottom of the issue.

I'm running Asustor AS6404T NAS, HDHomeRun Quattro and the latest Plex Media Server (1.16.1.1291-158e5b199). https://forums.plex.tv/t/plex-media-server/30447/271

The IceTV setup fails on Step 10 of the IceTV Plex Setup guide... the "CLOSE" button never appears, instead that button just spins continuously to no end (waited 20 minutes)... so I never get to complete the "You will then see a progress as the programme guide information downloads. Click CLOSE to continue."

I've tried stopping and restarting both the Plex server (Asustor NAS 6404T) and the HDHomeRun Connect Quattro.

I also tried both the Encoded and Unencoded versions of the URL that IceTV provided to me.

P.S. As someone else posted, the HDHomeRun was NOT auto-found on the network, but after entering the local IP address though it doesn't "appear", after clicking Next the list of channels mapped to IceTV does appear.

I note that I was able to successfully open the content of 6.4MB "shows.xmltv" in Notepad & Chrome, so the file itself appears to be a well-formed XML file.

I look forward to advice from Plex/IceTV to get this working.

Thank you.
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: Iceplex on July 02, 2019, 09:22:56 PM
Hi DaveBinM, thank you for getting involved. I will do as you ask but it will possibly be Thursday before I can get to it. Cheers Robert
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: Trial_Master on July 02, 2019, 09:31:55 PM
Hi Daniel

Can you confirm if the GEM HD logo should be visible for Brisbane EPG in Plex? I am still seeing non HD logo.
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: DaveBinM on July 03, 2019, 06:26:19 AM
For both MMF27 and iceplex, can you also try using the web app hosted at app.plex.tv/desktop? If you could also attempt to add the DVR using that, and then provide some logs from PMS immediately after, that would be great!
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: MMF27 on July 03, 2019, 08:48:58 AM
I was using the web app.

It may only be Thursday night before I get a chance to repeat the same and share the logs.
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: MMF27 on July 03, 2019, 06:44:21 PM
For both MMF27 and iceplex, can you also try using the web app hosted at app.plex.tv/desktop? If you could also attempt to add the DVR using that, and then provide some logs from PMS immediately after, that would be great!

Please see attached "After_DVR_Setup.txt" log from 5 minutes into step 10 (I hit cancel as the behaviour was identical to the previous failed DVR setups - see my previous posts)
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: MMF27 on July 03, 2019, 07:08:36 PM
My previous post was from the "Debug Logs" at: https://app.plex.tv/desktop#!/settings/web/debug

I could send you "Plex Media Server Logs_2019-07-03_19-02-32.zip" from Troubleshooting/Download Logs" at https://app.plex.tv/desktop#!/settings/server/53c6b51e48b925ffbb609c193759ccbbba74ae66/manage/help

... but the IceTV Forum forbids greater than 300KB total size, and the above .zip file is 5.6MB.

... please advise how I could send you the 5.6MB .zip file.

Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: icyTAZ on July 03, 2019, 08:28:47 PM
I am also stuck in the setup process for PLEX at exactly the same position, ie channels mapped OK but the next step <CONTINUE> is in an endless process and does not go to the next step. I use the latest software version of PLEX server on a MacMini and latest software version on SiliconDustTV HDHomeRun Quatro tuner.

Some more here: https://forums.plex.tv/t/dvr-setup-in-australia-not-working/423346
One of the PLEX Employee replies from DaveBinM: "If you use the public PMS version 1.15.8 you should be able to set up your DVR. We’re aware of this issue in the beta, and are investigating."
I have not tried rolling back (I am on the beta Plex server 1.16.1.1291) Too scared to rollback because of the end of the discussion here (because of recent failures): https://forums.plex.tv/t/osx-rollback-update/149618  :o
I will wait for now...

And today PLEX released 1.16.2.1297-4b7ace214 this server version also does not work...
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: Iceplex on July 04, 2019, 05:07:59 PM
Hi Dave,

FYI - as mentioned on the IceTV forum the issue we are having is getting the IceTV XMLTV to install for the PLEX app running on the Qnap NAS 251+

As a workaround we have now installed the DVR successfully on on a Windows 10 laptop. But it is on the NAS that we need a successful install.

As you requested we have created a log of the latest attempt - I have sent you a PM with a link for you to access the ZIP file
Cheers, Robert
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: dictate on July 06, 2019, 04:42:36 PM
I have the same setup and problem as @icyTAZ ..

I also use the latest software version of PLEX server on a MacMini and latest software version on SiliconDustTV HDHomeRun Quatro tuner.

For me also, channels mapped OK but the next step <CONTINUE> is in an endless process and does not go to the next step.

Looking forward to getting this working and paying for it :-)





Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: NIftymac on July 06, 2019, 05:49:20 PM
Just to add to these Australian issues with Plex and ICETV..
I am running Plex app on Synology NAS, with HDHomerun  Quatra tuner. Lost the EPG I had all set up the 1st July (due to Plex changes!!) 
I paid my $2.99 for iCETV XMLTV, but when I go through the install I get same results as previous writer, where after you add in the URL to the ICETV XMLTV feed and hit continue it just keeps spinning and never gets anywhere!
Hoping there is a fix for this ??
thank you
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: DaveBinM on July 09, 2019, 10:55:04 AM
My previous post was from the "Debug Logs" at: https://app.plex.tv/desktop#!/settings/web/debug

I could send you "Plex Media Server Logs_2019-07-03_19-02-32.zip" from Troubleshooting/Download Logs" at https://app.plex.tv/desktop#!/settings/server/53c6b51e48b925ffbb609c193759ccbbba74ae66/manage/help

... but the IceTV Forum forbids greater than 300KB total size, and the above .zip file is 5.6MB.

... please advise how I could send you the 5.6MB .zip file.

You could always stick them somewhere like Google Drive or Dropbox, and send me the link to download them. :)
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: DaveBinM on July 09, 2019, 10:57:45 AM
I have the same setup and problem as @icyTAZ ..

I also use the latest software version of PLEX server on a MacMini and latest software version on SiliconDustTV HDHomeRun Quatro tuner.

For me also, channels mapped OK but the next step <CONTINUE> is in an endless process and does not go to the next step.

Looking forward to getting this working and paying for it :-)

Hmmm, I've not seen that on a Mac. I set it up on my MacBook Pro over the weekend (macOS 10.14.5) with PMS 1.16.2.1297. If you could send me some logs, it would be much appreciated!
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: bjg_3029 on July 15, 2019, 12:02:48 PM
Hi all, I have just joined this forum after searching for a fix to the problem outlined above. I am running Plex on a windows 10 desktop PC with the HD Homerun DVR. I am using the latest version Plex software & have also tried the "app.plex.tv/desktop" version with identical results.

Plex struggles to identify the DVR & requires manual input of the ip address 192.168.0.3. Even then it takes upwards of 5 minutes to log the channels.
I am connected to NBN through a Telstra Gen 2 Smart Modem & have had trouble with the modem allowing access to other ip periferals such as cameras. I can see the DVR on my network through the ip address in a browser.
At this point, I can't see the benefit of paying for access to the ICETV XMLTV Guide when I can't use it. :-[ :-\ Hopefully there will be a solution soon.
Thanks
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: MD on July 15, 2019, 12:35:49 PM
I understand your frustration and Plex are working on it.  Remember you aren't paying IceTV anything for the first three months free trial.
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: bjg_3029 on July 15, 2019, 04:21:43 PM
I understand your frustration and Plex are working on it.  Remember you aren't paying IceTV anything for the first three months free trial.

Thanks MD. I understand that & appreciate the extended trial. Hopefully there will be a solution before that expires so I can see the true benefits.
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: bjg_3029 on July 16, 2019, 09:14:19 AM
Got all excited this morning, that Plex had issued a server update (Version 1.16.2.1297) today but alas, no solution to the problem - the continue button still spins for eternity.
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: MD on July 16, 2019, 10:15:12 AM
This Plex forum has some interesting comments on rolling back the sw version: https://forums.plex.tv/t/plextv-server-can-no-longer-see-hdhomerun-tuner/425461/98
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: bjg_3029 on July 18, 2019, 11:01:01 PM
For those experiencing this EPG problem using IceTV with PLEX, a PLEX user on the PLEX Forum has a workable solution along the lines that MD was referring to above. Thanks MD, you got me looking in the right place.
Do the following to rollback your PLEX Server version the delete your DVR, upgrade to latest server version, then re-establish your Live TV/DVR setup in PLEX.

Plex is updating their Guide data source. It appears that 1.16.0.1226 only handles the old Guide and 1.16.1.1291 only works with a newly created instance of the tuner with the new guide. Ideally you would know this and delete the tuner from the Server Setting Live TV +_ DVR, then upgrade to 1291, and then redefine your tuner on 1291. There appears to be a short window after reboot when 1291 shows the old tuner in Settings and you can delete it, then recreate it. If you wait a few minutes, then 1291 can’t find a tuner and it can’t create a new new tuner and it spins. In Windows, reboot, watch for Plex Server to appear in the taskbar, click it, go to setting, and delete the tuner as fast as you can type/mouse. For slower people, Uninstall Plex Media Server, which leaves all the files still on disk, then in File Explorer go to your C:\Users(your username) directory, show hidden folders so you see AppData, navigate to AppData\Local\Plex Media Server\Updates. find the 1.16.0.1226-xxxx folder, run the 1.16.0.1226-xxxx.exe in the packages subdirectory. Now you are back on the previous release (and Live TV works), and you can do what we should have done in the first place and delete the Live TV Tuner from Settings, then upgrade to 1291, and then redefine your tuner and get the new Guild data.
In the Live TV Guild grid, you have old data if at the end it says “Powered by Gracenote” and you have new data if it says “Powered by Plex”.


https://forums.plex.tv/t/is-anyones-plex-live-tv-dvr-function-working/432800/12 (https://forums.plex.tv/t/is-anyones-plex-live-tv-dvr-function-working/432800/12)
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: MMF27 on July 22, 2019, 06:39:53 PM
I wanted to share some insight to others having this issue...

...a colleague at my work has the same NAS and has been running the latest version of Plex server (v1.6.1.1291) on the NAS (Asustor AS6404T, ADM v3.3.2 RJ12).

Two days ago he purchased the HDHomeRun DUO (mine is the Quattro, but otherwise our setup is identical).

He was able to successfully setup the DVR with an XML feed.

The above tells me that the issue is, as someone else posted, related to users who had a DVR setup PRIOR TO upgrading Plex to one of the recent 1.6.x versions.

Is it correct to presume that Plex will be providing a fix, rather than expecting that all affected users will find a way to safely downgrade Plex, delete the old DVR, and then upgrade Plex (without losing meta-data or breaking iTunes plug-in or losing iTunes playlists)?
Title: Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
Post by: MD on July 22, 2019, 07:10:01 PM
Hi everyone,

Plex have asked me to ask users with this frustrating problem to post on their forum as there is nothing IceTV can do. Not that I mind you all discussing it here too as long as you understand our shared angst!

I believe this is the best link:
https://forums.plex.tv/t/is-anyones-plex-live-tv-dvr-function-working/432800/21