IceTV Forum

IceTV General => IceTV EPG Content => Topic started by: simoncasey on June 18, 2019, 02:01:33 PM

Title: Account guide settings
Post by: simoncasey on June 18, 2019, 02:01:33 PM
As part of trying to get the SBS channel changes working I tried to update the guide settings on https://tv-guide.icetv.com.au/my-account/

It's quite confusing as there is a statement:
-Unchecked channels will be hidden in the online TV guide and iPhone app. Disabled channels won't be sent to PVRs.

However, the check box that used to be there isn't there anymore so that statement no longer makes any sense
Title: Re: Account guide settings
Post by: Daniel Hall at IceTV on June 18, 2019, 04:35:38 PM
Hi simoncasey,

Thanks for the heads up, we have updated the text to better reflect how the page now works.
Title: Re: Account guide settings
Post by: simoncasey on June 18, 2019, 04:58:15 PM
Thanks, that makes sense now

But I should add, your guide is still showing stuff on SBS Viceland (SD). That's stopped broadcasting now so anybody who is recording on that channel will miss their shows.
Title: Re: Account guide settings
Post by: Daniel Hall at IceTV on June 18, 2019, 05:11:43 PM
Hi simoncasey,

Not true, SBS Viceland will continue as normal until the 1st July (with SBS Viceland HD being a simulcast of this).

On the 1st of July SBS Viceland will become SBS World Movies and SBS Viceland HD will stay as it is now.
Title: Re: Account guide settings
Post by: simoncasey on June 18, 2019, 07:10:28 PM
Hi simoncasey,

Not true, SBS Viceland will continue as normal until the 1st July (with SBS Viceland HD being a simulcast of this).

On the 1st of July SBS Viceland will become SBS World Movies and SBS Viceland HD will stay as it is now.

SBS Viceland is just showing a continuous advert for World Movies. It is not showing normal broadcast.
Title: Re: Account guide settings
Post by: MD on June 18, 2019, 07:47:56 PM
Where are you going with this Simon? It will be updated when SBS start proper broadcasts and when they advise us it should be done.
Title: Re: Account guide settings
Post by: simoncasey on June 18, 2019, 08:00:36 PM
Iím not going anywhere with it. Currently the icetv guide is showing SBS Viceland shows on channel 32 but SBS has stopped broadcasting on it. Itís possible that people who have recordings set for that channel will get a surprise when all that gets recorded is ads for World Movies.

It just seems weird to leave the guide listing something that isnít being broadcast.
Title: Re: Account guide settings
Post by: Daniel Hall at IceTV on June 18, 2019, 08:05:56 PM
Where are you based?

I have just checked on the TV and SBS Viceland is still broadcasting as normal.
Title: Re: Account guide settings
Post by: simoncasey on June 18, 2019, 08:06:38 PM
Melbourne
Title: Re: Account guide settings
Post by: grumpy_geoff on June 18, 2019, 08:09:14 PM
I'm with simoncasey.  Nothing on LCN 32 but a looped promo in Perth.
As of today, SBS no longer broadcast programs on LCN 32.  Anyone with series set as SD only or prefer SD will be stuffed.
From SBS website, updated today:
"How to keep watching SBS VICELAND from 18 June 2019
Viewers who have accessed SBS VICELAND on channel 32 will now need to switch over to channel 31 in order to continue watching the channel."
Title: Re: Account guide settings
Post by: simoncasey on June 18, 2019, 08:12:07 PM
I'm with simoncasey.  Nothing on LCN 32 but a looped promo in Perth.
As of today, SBS no longer broadcast programs on LCN 32.  Anyone with series set as SD only or prefer SD will be stuffed.
From SBS website, updated today:
"How to keep watching SBS VICELAND from 18 June 2019
Viewers who have accessed SBS VICELAND on channel 32 will now need to switch over to channel 31 in order to continue watching the channel."

Yes, Iíve had to do quite a bit of stuffing around to make sure I didnít miss 8 out 10 cats. I was recording on the SD channel for historical reasons (ie never bothered to change the settings). I doubt Iím the only one.
Title: Re: Account guide settings
Post by: Daniel Hall at IceTV on June 18, 2019, 08:32:40 PM
I'm with simoncasey.  Nothing on LCN 32 but a looped promo in Perth.
As of today, SBS no longer broadcast programs on LCN 32.  Anyone with series set as SD only or prefer SD will be stuffed.
From SBS website, updated today:
"How to keep watching SBS VICELAND from 18 June 2019
Viewers who have accessed SBS VICELAND on channel 32 will now need to switch over to channel 31 in order to continue watching the channel."

Yes, Iíve had to do quite a bit of stuffing around to make sure I didnít miss 8 out 10 cats. I was recording on the SD channel for historical reasons (ie never bothered to change the settings). I doubt Iím the only one.

What an absolute stuff up from SBS, it does look like the page on their website was updated today. While we knew that SBS World Movies was starting on the 1st of July they have never communicated about this change today.

At the moment it also doesn't appear to be all areas, I can get the Wollongong channels and it is still broadcasting as normal, but in Sydney the SD version is showing the loop. My current guess is that it's currently only capital cities, so will make some changes ASAP and re-visit tomorrow for regionals.

(btw, nice choice, I love 8 out of 10 Cats)
Title: Re: Account guide settings
Post by: simoncasey on June 18, 2019, 08:51:57 PM
Actually, theyíve been broadcasting a permanent message on the screen saying that Viceland was moving today for at least a week. But you would only see it if you watched the SD channel
Title: Re: Account guide settings
Post by: Daniel Hall at IceTV on June 18, 2019, 09:18:19 PM
Actually, theyíve been broadcasting a permanent message on the screen saying that Viceland was moving today for at least a week. But you would only see it if you watched the SD channel

Yeah, still not good enough though in terms of updating guide data.

And now the question is when regional areas will have the SD channel turned off as well.
Title: Re: Account guide settings
Post by: simoncasey on June 18, 2019, 09:19:49 PM
Actually, theyíve been broadcasting a permanent message on the screen saying that Viceland was moving today for at least a week. But you would only see it if you watched the SD channel

Yeah, still not good enough though in terms of updating guide data.

And now the question is when regional areas will have the SD channel turned off as well.

Does it say on the channel itself under the logo?
Title: Re: Account guide settings
Post by: Daniel Hall at IceTV on June 18, 2019, 09:20:41 PM
Actually, theyíve been broadcasting a permanent message on the screen saying that Viceland was moving today for at least a week. But you would only see it if you watched the SD channel

Yeah, still not good enough though in terms of updating guide data.

And now the question is when regional areas will have the SD channel turned off as well.

Does it say on the channel itself under the logo?

Nope, nothing at all, just the standard Viceland logo.
Title: Re: Account guide settings
Post by: simoncasey on June 18, 2019, 09:23:09 PM
Actually, theyíve been broadcasting a permanent message on the screen saying that Viceland was moving today for at least a week. But you would only see it if you watched the SD channel

Yeah, still not good enough though in terms of updating guide data.

And now the question is when regional areas will have the SD channel turned off as well.

Does it say on the channel itself under the logo?

Nope, nothing at all, just the standard Viceland logo.
Maybe youíre not getting World Movies?
Title: Re: Account guide settings
Post by: Daniel Hall at IceTV on June 18, 2019, 09:25:14 PM
Maybe youíre not getting World Movies?

It's possible, but not likely, more than likely they just haven't gotten around to updating the channels as yet, especially as this change today was not communicated at all (just the 1st July change), and there is no mention of not going to regional areas on the updated page today.
Title: Re: Account guide settings
Post by: Trial_Master on June 18, 2019, 09:32:56 PM
LCN 32 looped promo in Brisbane.
Title: Re: Account guide settings
Post by: Daniel Hall at IceTV on June 18, 2019, 09:36:18 PM
The guide has been updated now in all Capital Cities to reflect the looped promo, but left as is for regional areas, will monitor the situation and try and get some clarity from SBS.
Title: Re: Account guide settings
Post by: simoncasey on June 18, 2019, 09:48:37 PM
The guide has been updated now in all Capital Cities to reflect the looped promo, but left as is for regional areas, will monitor the situation and try and get some clarity from SBS.
Cool. Iím glad I mentioned it now.
Title: Re: Account guide settings
Post by: csutak40 on June 18, 2019, 10:47:22 PM
I've been largely ignoring all this SBS mess.  I usually set recordings to "any network" (since a few of my shows have emigrated to different networks) so I figured it will sort itself out.
So, should I do something different?  I suppose I should do a re-scan after the 1st July to get the correct names etc.
Title: Re: Account guide settings
Post by: blip on June 19, 2019, 05:27:40 PM
Orange, NSW now has the World Movies promo loop on LCN 32.
Title: Re: Account guide settings
Post by: Daniel Hall at IceTV on June 19, 2019, 05:31:13 PM
Hi Guys,

We got some more info back from SBS this afternoon that all regional areas are now playing the advert loop, and we have updated the guide accordingly.

An email is currently on it's way out to everyone as well advising to use SBS Viceland HD from now on.

It also does look like a re-scan will be needed when SBS World Movies starts as well, we will send another email to customers just before it starts to advise of this, we are just trying to get some clarity now on when the change will be done by SBS to see if it can be done before the actual programming starts.
Title: Re: Account guide settings
Post by: Daniel Hall at IceTV on June 19, 2019, 05:35:32 PM
I've been largely ignoring all this SBS mess.  I usually set recordings to "any network" (since a few of my shows have emigrated to different networks) so I figured it will sort itself out.
So, should I do something different?  I suppose I should do a re-scan after the 1st July to get the correct names etc.

If you have SBS Viceland HD enabled then it won't affect you at all.