IceTV Forum

IceTV Applications => Smart Recording website and General questions => Topic started by: 8002reverse on March 30, 2017, 09:58:04 PM

Title: I live overseas for half the year and used to be able to ....
Post by: 8002reverse on March 30, 2017, 09:58:04 PM
I live overseas for half the year and used to be able to suspend account then reactivate by Skype to IceTV's phone etc. As I use Skype so IceTV cannot call me. Is there a discount for purchasing say a 3 year subscription as before? Thanks.
Title: Re: I live overseas for half the year and used to be able to ....
Post by: juergen on March 30, 2017, 11:03:40 PM
Is there a discount for purchasing say a 3 year subscription as before? Thanks.
I think you'll find that month-to-month is the only option now offered. People may be reluctant to hand over more money given what happened previously.
Title: Re: I live overseas for half the year and used to be able to ....
Post by: MD on March 31, 2017, 08:21:00 AM
I'm afraid we only have the one option of a monthly subscription.
Title: Re: I live overseas for half the year and used to be able to ....
Post by: Dave at IceTV on March 31, 2017, 09:50:11 AM
I live overseas for half the year and used to be able to suspend account then reactivate by Skype to IceTV's phone etc. As I use Skype so IceTV cannot call me. Is there a discount for purchasing say a 3 year subscription as before? Thanks.
Hi H,

Are you saying your Skype setup is unable to receive incoming calls? We have your home phone number (if it still works).

You can email support via https://www.icetv.com.au/contact_us to request that your account be suspended, then email us when you return to have it re-activated. I have suspended your account now (let me know if you aren't going OS just yet and I'll turn it back on).
Title: Re: I live overseas for half the year and used to be able to ....
Post by: 8002reverse on March 31, 2017, 02:18:38 PM
Please don't suspend my account now as I am still in Australia. I will now pay 1 year now and email you dates soon. Thanks.
Title: Re: I live overseas for half the year and used to be able to ....
Post by: 8002reverse on March 31, 2017, 02:26:44 PM
I have paid for 1 year - Invoice# 108858 - Please reactivate UFN. Thanks.
Title: Re: I live overseas for half the year and used to be able to ....
Post by: Dave at IceTV on March 31, 2017, 04:06:52 PM
It looks like renewing the subscription re-activated the suspended account itself (because it is active again).