IceTV Forum

IceTV General => General Discussions => Topic started by: mjf68 on December 21, 2016, 09:42:49 PM

Title: Disconnected from IceTV since 9 Dec & no support to resolve it
Post by: mjf68 on December 21, 2016, 09:42:49 PM

I have been disconnected from the IceTV service since 9 Dec. Ive had one email from Dave on 14 Dec with instructions that didn't work. Ive written multiple emails to alert them and heard nothing. I have been a customer for five years and this email only way to getting help doesn't work. I am so frustrated. Why hasn't anyone contacted me? We're pissed off as this happens every time there is a technical glitch. So as asked repeatedly, please call me to work through the problem over the phone.

Title: Re: Disconnected from IceTV since 9 Dec & no support to resolve it
Post by: Dave at IceTV on December 22, 2016, 05:00:38 PM

After calling mjf68 we needed to apply the WiFi settings to get it the recorder to connect to the network again.