IceTV Forum

IceTV Guide for IceTV enabled PVRs => Topfield => Topic started by: IanL-S on March 10, 2016, 12:05:24 PM

Title: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: IanL-S on March 10, 2016, 12:05:24 PM
Initially I suspected that the problem was with invalid characters in EPG Data, and Dave suggested that there may be some problems with service recognition (see discussion here: http://forum.icetv.com.au/iceforum/bug-reports/47/ice-causes-rebooting-on-7100plus-recorders-beginning-today/5023/msg26883#new )

I did a factory reset on both the Toppys, powered down the Toppy, did another reset to factory settings, and set up the Toppy. In each case in the process of setting up IceTV on the Toppy the Toppy spontaneously rebooted during the device selection. Eventually I managed to get the correct devices selected. Neither Toppy is downloading EPG data, nor are they downloading timers (which I have resent several times). On both units I did another service reset with the same outcome. It is not clear if the Toppy is requesting EPG and Timer Downloads; if it is, the requests are not successful.

My other 7100+ and 2400 (on same account) are not having any issues. Not sure if they have booted-up since the problem started. No problems with Toppys on my second account (as far as I am aware).

Ian

Update: Dave the devices with this problem are 2400 1 and 7100+ 2
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: IanL-S on March 10, 2016, 03:30:54 PM
Been out an about for about two hours. Just checked and both problematic Toppys have downloaded EPG data. One (7100+ 1) has also downloaded timers. Just resent timers to 2400 1.

Update: After resending timers 2400 1 has now downloaded all timers

Ian
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: IanHamilton on March 10, 2016, 08:19:41 PM
My TF7100HDPVRt started rebooting just now at 8:00PM also. Every two minutes. Disconnecting from the network stops the problem, leading to the conclusion that bad data is being received via EPG
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: IanL-S on March 11, 2016, 08:23:38 AM
Mine started doing it at the same time. Could this be coincidence. Please confirm that you are using 7100+ not the old MPEG 2 only 7100.

Ian
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: IanL-S on March 11, 2016, 01:06:05 PM
It is definitely a problem with the IceTV Server. I had a 7100+ attached to my second IceTV Account (device name: 5000) and it had not been affected by the problem. I did a service reset and new service scan, then set it up on my fist IceTV account as device 7100+ 2 and it went through the reboot loop. Changed it back to the old settings, and reboot loop. No EPG download. Had to turn off IceTV on the unit to stop rebooting.

So it is clearly NOT a problem at my end.

Ian
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: IanHamilton on March 11, 2016, 01:07:25 PM
yes it is the 7100+. I still have the problem. I deleted all shopping channels and racing and ensured only single channels were being sent from icetv. the system id is 32030
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: IanL-S on March 11, 2016, 05:14:30 PM
In the other thread on this Topic Dave suggested disabling some of the LCNs that are being downloaded. It seems to have fixed the problem for me.

see: http://forum.icetv.com.au/iceforum/bug-reports/47/ice-causes-rebooting-on-7100plus-recorders-beginning-today/5023/msg26924#new

Ian
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: IanHamilton on March 11, 2016, 06:18:59 PM
My topfield has been working perfectly for years with icetv. why would it suddenly start failing last night? If there was an extra channel being sent from icetv, I could accept that but I don't see any new channels when I log into icetv. I have disabled multiple LCN sending for all channels and disabled extra channels on my topfield since the failure (eg 7 and 70 and 71) so I actually have less channels in the guide. And yet the problem exists.
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: Dave at IceTV on March 11, 2016, 06:29:49 PM
Ian, can you try disabling SBS One and SBS HD and let us know if that makes any difference.

Your next SBS recording isn't until Monday night so you won't lose any recordings tonight.
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: IanHamilton on March 11, 2016, 06:34:04 PM
Be happy to (when SBS news is over  :) )
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: IanHamilton on March 11, 2016, 07:30:16 PM
I disabled SBS/SBS HD on the icetv website by selecting disabled and unchecking the entry. Enable network, reboot Topfield and it seems OK. Interestingly there are entries in the guide for SBS on the Topfield. Maybe from the over the air guide.
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: Dave at IceTV on March 11, 2016, 07:38:00 PM
I disabled SBS/SBS HD on the icetv website by selecting disabled and unchecking the entry. Enable network, reboot Topfield and it seems OK. Interestingly there are entries in the guide for SBS on the Topfield. Maybe from the over the air guide.

That is interesting. Does the SBS guide run out before The Bridge   at 21:30 on Thursday, March 17?
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: IanHamilton on March 11, 2016, 08:19:07 PM
I goofed. I disabled SBS HD and SBS 2, not SBS. SBS Guide is there until next Friday. SBS 2/SBS HD have no information at all

Regards Ian
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: IanL-S on March 12, 2016, 08:48:48 AM
Three out of the 4 Toppys I looked at had not EPG data for the deleted services, one still had the data. I suspect that EPG fetches will eventually result in the data being deleted. Just checked and it is now gone.

Ian
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: Archer_11 on March 17, 2016, 06:15:05 PM
What a fascinating read and such a relief my latest Toppy reboot problem is from a common issue.

If I can add, after I saw disconnecting my 2400 stopped the rebooting I then noticed that many of my channels were set to 'LCN = all', almost certainly connected to the big retune in early March. I've since assigned a default number for each one, saved, flushed the guide and it's a case of so far so good. Perhaps Dave's fix had resolved the issue anyway.

Can I ask, I'm a little unclear from searching this site, what is the purpose of 'LCN = All'? What purpose does it serve? Thanks & sorry if I've missed clear info on this.

EDIT: Spoke too soon, Toppy is rebooting again. I'll disable some channels and see how I go.
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: Dave at IceTV on March 17, 2016, 09:42:01 PM
Can I ask, I'm a little unclear from searching this site, what is the purpose of 'LCN = All'? What purpose does it serve? Thanks & sorry if I've missed clear info on this.

The reason for the All option is so that people can have a guide on the simulcast channels. Like 2 and 21 which are both ABC One.

All doesn't give you all channel numbers for the selected channel. It just gives you a guide for all of the simulcast channel numbers available for the selected channel. e.g. If you set ABC One to All you would get a guide on 2 and 21. And if you set 7 Digital to All you would get a guide on 7, 70 and 71.

Most channels do not have a 2nd or 3rd channel that broadcasts the exact same TV signal so the All settings does nothing for those channels. But in regional regions many of the channels have city and regional channel numbers.

Theoretically the recorder is supposed to be able to pick which one the multiple channel numbers it has available to set the recording on.
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: mikejg on March 17, 2016, 09:56:39 PM
Whats going on with icetv for topfield 2400?
My topfield keeps rebooting when icetv is enabled.
tried a factory reset, did not fix.

my beyonwiz dplite appears to work ok.

Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: Dave at IceTV on March 17, 2016, 10:06:14 PM
Whats going on with icetv for topfield 2400?
My topfield keeps rebooting when icetv is enabled.
tried a factory reset, did not fix.

See "Why does my Topfield reboot every 2 minutes with IceTV enabled?" here:
http://support.icetv.com.au/entries/98880787
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: mikejg on March 18, 2016, 09:31:29 PM
Thanks for the info.
Appears to have settled down after removing some channels and changing LCN settings.
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: Archer_11 on March 31, 2016, 09:47:27 AM
Can I ask, I'm a little unclear from searching this site, what is the purpose of 'LCN = All'? What purpose does it serve? Thanks & sorry if I've missed clear info on this.

The reason for the All option is so that people can have a guide on the simulcast channels. Like 2 and 21 which are both ABC One.

All doesn't give you all channel numbers for the selected channel. It just gives you a guide for all of the simulcast channel numbers available for the selected channel. e.g. If you set ABC One to All you would get a guide on 2 and 21. And if you set 7 Digital to All you would get a guide on 7, 70 and 71.

Most channels do not have a 2nd or 3rd channel that broadcasts the exact same TV signal so the All settings does nothing for those channels. But in regional regions many of the channels have city and regional channel numbers.

Theoretically the recorder is supposed to be able to pick which one the multiple channel numbers it has available to set the recording on.

Thanks for the info  Dave, appreciate it.

Disabling some channels has definitely fixed the reboot issue, however the other day the option to watch FTA itself was greyed out which was very odd. Scheduled recordings and playback still worked fine. It's magically fixed itself for now so haven't tried factory resets etc just yet.
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: IanL-S on March 31, 2016, 09:54:19 AM
Can I ask, I'm a little unclear from searching this site, what is the purpose of 'LCN = All'? What purpose does it serve? Thanks & sorry if I've missed clear info on this.

Given the current architecture of IceTV Interactive there is no advantage to the 'LCN = All' setting. However, if like me you do not like missing the end/beginning of programs on the same LCN, if there is multiple LCNs you can shift one of the timers manually to an alternative LCN (you need to use the TMSTimer TAP to do this). That is why I have multiple 'LCN = All' for ABC, ONE and 7Digital. It is easier with 9/9HD and SBS/SBS HD as you can use the prefer HD setting for one of the consecutive timers and prefer SD for the other.

Hope this enlightens you.

Ian
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: Archer_11 on April 05, 2016, 12:18:00 PM
Excellent, thanks Ian
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: Archer_11 on May 17, 2016, 05:45:33 PM
I thought I would update that I'm still getting reboots. Today have gone from 4 disabled channels now to 6, hope fully that will help things. The only sticking point might be that I need to keep ABC2, we use it all the time and record shows etc and it is not disabled. If ABC2 really is a problem specifically then I could be a in spot of bother.

The second step will be to transfer the remaining recordings and reformat the HDD, this has fixed issues in the past and it could be that i'm dealing with a corruption of some type. Problem is the Toppy often reboots mid transfer so I'll need to open up the box, always a struggle to find the time.
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: Dave at IceTV on May 17, 2016, 06:27:11 PM
Hi Archer,

Does disabling IceTV stop the rebooting? Because there can be other reasons why a Topfield reboots.

When you disabled the channels in your account did you set the LCN column to "Disabled" as in this screenshot?
(http://support.icetv.com.au/attachments/token/nx4kE9JwBlOsnXRtIh7JVMjRk/?name=disabled_channels.png)
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: Archer_11 on May 17, 2016, 07:19:10 PM
Thanks for the prompt reply Dave, valuable information!

I had not disabled the unticked channels at any stage, this might be why rebooting remained. A little bizarre than the situation improved for a while after I unticked (only), I guess that was a coincidence.

Ice TV stopped rebooting when the service itself was disabled the first time around, haven't retested since it's gotten worse & agree that this may well be a new issue (or possibly both issues together). I'll report back later this week. Thanks.
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: DennisEdwards on May 27, 2016, 11:14:10 PM
Hi
We have a 4 year old 2460 that's dependent on IceTV and it's been going well for years but it now has the reboot issue. We're missing recordings, can't watch live without reboots, and losing paused recordings (to huge tantrums from my girls).

I've had a bit of a play around with the various suggestions on this forum and the Topfield forums, but for a number of reasons I need a fix that:
- is permanent
- means I can continue to use IceTV
- maintains ABC2/Kids for recording and viewing

I haven't seen a solution that people have which does both of these things (which frankly aren't too much to ask).

Without this being resolved quickly, I will have to buy a Beyonwiz T4 in absence of a better suggestion.
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: Dave at IceTV on May 28, 2016, 12:05:01 AM
I've had a bit of a play around with the various suggestions on this forum and the Topfield forums, but for a number of reasons I need a fix that:
- is permanent
- means I can continue to use IceTV
- maintains ABC2/Kids for recording and viewing

I haven't seen a solution that people have which does both of these things (which frankly aren't too much to ask).
Disabling 2 channels that you never watch or record (like in the picture 2 posts above yours) is too much to ask? Nobody expects anyone to disable channels they or their family use... but nobody uses all of the channels that are available.

Topfield ownership is generally easier than T4 ownership (especially if you expect young kids to be able to use the T4). You might want to buy the T4 as a second PVR or keep the Topfield in the closet until the family decides they like the T4 better.
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: IanL-S on May 28, 2016, 11:11:56 AM
Removing 'duplicate' LCNs is the best solution. You probably do not need the second ABC LCN (LCN21 in Melbourne), or the second One LCN (LCN 12 in Melbourne), or the duplicate 7 Digital (LCN 71 in Melbourne) or the duplicate 9 Digital (LCN 91 in Melbourne). You could also do without the SD versions of 7, 9 and 10. However, you would not need to delete all of those LCNs. Two or three of them should be sufficient.

Only two steps involved; disable the services under your IceTV account, and delete the services from the Toppy (while watching live TV press white function key, this lists all the LCNs, and you select the one you wish to delete, press the white function key, and select the delete option - unfortunately you have to do each one separately).

The permanent solution is a firmware update. Last time I spoke to Topfield technical support they had referred the problem to the firmware engineers in Korea. When I get a chance I will ask for an update.

Ian

PS While the T-series Beyonwiz are a great machine, they are not a user-friendly as the Toppys. I use my T-2 as a backup rather than primary recorder.
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: Archer_11 on May 29, 2016, 03:08:50 PM
I'll report back later this week. Thanks.

Could have sworn I updated on this. So strange.

In any extent, ecstatic to advise the fix works, meaning I must have never done it correctly in the first place. Also ecstatic to see that Filezilla is working fine, I'm getting 1 -2 hours of uptime per connection so I'm back able to transfer 100+gb's once more (I accrue an annual backlog, so much better than just deleting it).

Only thing is now I've disabled six channels, and I'm loathe to spend more time on this given we need ABC2 and to add channels back on seems to be tempting fate. Maybe will give it a crack in a few weeks.

Not holding my breath that Topfield will fix this, but genuinely surprised this is not a problem in other countries as well.
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: IanL-S on May 29, 2016, 04:02:51 PM
IceTV is only available in Australia. As far as I am aware, there is no similar products supported by non-Australia Toppys. The way free-to-air EPG works it does not have the same impact.

It is not clear if you have put ABC2 back. Initially it was thought that there were ongoing problems in the ABC2 data that caused the problem. The reason why disabling ABC 2 solved the problem was that it has a very large number of short programs so much more data is sent for ABC2 than for other LCNs.

Ian
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: Archer_11 on May 30, 2016, 11:06:56 PM
Thanks Ian, edifying as always.

ABC2 was never disabled hence my trepidation to switch the other six channels back on. Although I suppose ABC2 would not have more than two channels worth of data, meaning I should be able to turn two or three back on.
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: IanL-S on May 31, 2016, 09:17:24 AM
You should be fine if you just disable the duplicate LCNs. I have gone a bit further than that but Dave at IceTV says that you should be OK if you do that (if I recall correctly). You need to be more circumspect in some regional areas where there are more services than in city (for example in Gold Cost you can get services from Brisbane).

Unfortunately it is hard to be definitive. The problem only arose when the last network added added a new service - so two or three service deleted should be OK.

Ian
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: TT33 on November 10, 2016, 06:06:06 PM
Hi,

This is still an 'issue' I assume?  I have a 2460.
Title: Re: TRF-2400 + TF7100HDPVRt reboot when logging in to IceTV (Melbourne)
Post by: Dave at IceTV on November 11, 2016, 01:41:52 PM
A proper fix to the issue of Topfield PVRs not allocating enough memory to process the IceTV guide data needs updated firmware for the affected PVR models.

But with Topfield Australia Liquidated and Topfield International struggling to survive any new firmware updates look extremely unlikely. Topfield International held an Extraordinary General Meeting of Shareholders on November 07, 2016 and the shareholders voted to split the B2C consumer side of the company from the B2B business side. It is too early to know what this means for consumers.

Here is part of (Google's dodgy translation of) Topfield International's News page. Words in red are very poor 'English' translations.

Ltd. Topfield (the "Company") is at the Extraordinary General Meeting of Shareholders held on November 07, 2016, our digital set-top box business of the B2C division ( "Division Target business part") split by the Corporation Topfield International as a split estate our company is founded and bar hayeotneun determined to survive, this matter is as simple division, spin-off, our capital is not reduced despite the split matter.