IceTV Forum

IceTV General => General Discussions => Topic started by: Mantorok on February 04, 2016, 12:49:44 PM

Title: Auto-Renewal and expired/cancelled credit card
Post by: Mantorok on February 04, 2016, 12:49:44 PM
What is the correct process to ensure the auto-renewal of the Ice TV subscription when the registered credit card expires or is cancelled?

Should I just register the new credit card or should the auto-renewal be disabled first?

Also, is there any surcharge for using an AmEx card?
Title: Re: Auto-Renewal and expired/cancelled credit card
Post by: Dave at IceTV on February 04, 2016, 01:30:35 PM
There is no surcharge for any credit cards.

You do not need to disable auto renew to update your credit card details. Though if you have a problem updating your credit card details you should then try disabling auto renew first then re-enable auto renew with your updated credit card details.

To update your credit card details:

1. Log in to the IceTV website at www.icetv.com.au (http://forum.icetv.com.au/iceforum/seored/;u=aHR0cDovL3d3dy5pY2V0di5jb20uYXU=)
2. Click on My Account, then click on Auto Renew, or copy and paste this URL into your browser's address bar:
https://www.icetv.com.au/cgi-bin/webmembers.cgi?op=creditCard (http://forum.icetv.com.au/iceforum/seored/;u=aHR0cHM6Ly93d3cuaWNldHYuY29tLmF1L2NnaS1iaW4vd2VibWVtYmVycy5jZ2k/b3A9Y3JlZGl0Q2FyZA==)
3. Type your IceTV password at the bottom of the page where it says "Confirm password".
4. Click on the green 'Enter Card Details' button.
5. Enter your card details.
4. Click on the blue 'Confirm Details' button to finish.

In the middle of the screen on the left you should now see "Auto Renew Status: Enabled".

Title: Re: Auto-Renewal and expired/cancelled credit card
Post by: Mantorok on February 04, 2016, 01:43:39 PM
Thanks Dave
Title: Re: Auto-Renewal and expired/cancelled credit card
Post by: Klink1313 on February 09, 2016, 03:47:19 PM
How long a subscription are you buying if you go for the auto renew option. I don't want an annual subscription at this time
Title: Re: Auto-Renewal and expired/cancelled credit card
Post by: IanL-S on February 09, 2016, 03:49:32 PM
You can only get a month by month subscription. If you select auto-renew option each month your renewal is automatically paid. You can change this setting at any time and revert to manual renewal.

Ian
Title: Re: Auto-Renewal and expired/cancelled credit card
Post by: raymondjpg on February 09, 2016, 03:56:57 PM
You can only get a month by month subscription. If you select auto-renew option each month your renewal is automatically paid. You can change this setting at any time and revert to manual renewal.

Ian

Last I did it manually I opted for three one monthly subscriptions.
Title: Re: Auto-Renewal and expired/cancelled credit card
Post by: Klink1313 on February 09, 2016, 04:13:38 PM
Thanks for that. Happy with monthly renewal.