IceTV Forum

IceTV Guide for IceTV enabled PVRs => SKIPPA => Topic started by: Dave at IceTV on November 07, 2015, 08:23:22 PM

Title: Unable to Renew?
Post by: Dave at IceTV on November 07, 2015, 08:23:22 PM
We have noticed some people are having trouble checking out of the shopping cart.

If there is an error with the information you have entered the error will be shown in a banner at the top left of the page.

Some failed renewals have been because of invalid phone numbers. e.g. 2 phone numbers or a word where there should only be 10 digits. If you replace whatever word or text you currently have in the phone number field with a 10 digit number (starting with 02, 03 04, 07 or 08) you should then be able to process the payment successfully.

Also make sure that your browser or computer is not automatically filling in the phone number with your username.
Title: Re: Unable to Renew?
Post by: simoncasey on November 07, 2015, 09:21:07 PM
Why do you need a phone number?
Title: Re: Unable to Renew?
Post by: Dave at IceTV on November 08, 2015, 12:20:48 AM
Why do you need a phone number?

Nothing nefarious. It's a carry over from the IceTV v1 website, and it was so nobody could order a PVR without leaving contact details and also to improve customer support as follows:
It was a requirement to enter 'something' in the phone number field when creating an account or ordering a product. But now something in the setup for the new payment gateway doesn't like it when the phone number includes letters or other characters.