IceTV Forum

IceTV General => IceTV EPG Content => Topic started by: simoncasey on October 21, 2015, 12:18:12 PM

Title: Getting the epg up to date
Post by: simoncasey on October 21, 2015, 12:18:12 PM
I realise it's early days but I assume at some stage we'll be asked to start paying for the epg content. At the moment there are probably too many errors for it to be worthwhile.

Just looking at the guide in Melbourne now shows Lewis on 7 (in fact a move called echo) and Dr Phil on 10 (actually the Bachelorette with Dr Phil not due to start until 12.30)

The ongoing payment of $8 a month really hinges on the usefulness of icetv and a set and forget service.
Title: Re: Getting the epg up to date
Post by: John on October 21, 2015, 12:40:55 PM
Hi simoncasey sorry about the errors, we have been in catch up mode and I have not got back to the 21st to check for changes. I have amended them and hopefully we have the rest of them correct. There must have been a late change for the Bachelorette as it is 60 minutes every where else but for some reason they are showing it for 90 minutes in Melbourne.

jmac
Title: Re: Getting the epg up to date
Post by: simoncasey on October 21, 2015, 09:36:01 PM
Thanks but there are further errors on the 21st with the guide saying David Blaine on Go at 8.30 but was actually two and a half men.
Title: Re: Getting the epg up to date
Post by: simoncasey on October 21, 2015, 11:47:16 PM
Channel 11. Guide shows Late Show from 11.35 but American Horry Story is on until 12:00
Title: Re: Getting the epg up to date
Post by: John on October 22, 2015, 08:43:37 AM
Hi Simoncasey  I'll check them out and fix them where I can.

jmac
Title: Re: Getting the epg up to date
Post by: simoncasey on October 22, 2015, 01:48:16 PM
There's a few repeats that aren't being flagged.
Dr Who the girl who lives is on Sunday, Monday and Tuesday. Only Tuesday's episode is shown as a repeat
Horrible histories on Saturday 18:30 is a repeat of Wednesday's episode
Title: Re: Getting the epg up to date
Post by: John on October 22, 2015, 02:48:50 PM
Thanks simoncasey, I have fixed them.

jmac
Title: Re: Getting the epg up to date
Post by: simoncasey on October 23, 2015, 08:40:48 PM
Tonight's obvious errors
Godzilla 7mate. Not on until 9.30
New girl 11. Not on at all
Dating naked 11. Not on until 9.30


I know it's busy, but it's been a week since icetv has been resurrected
Title: Re: Getting the epg up to date
Post by: simoncasey on October 25, 2015, 11:19:46 PM
Tonight abc seems to be missing Death in Paraside at 9.30, so all shows after that are out by an hour
Title: Re: Getting the epg up to date
Post by: JPP on October 26, 2015, 07:25:38 AM
And last Saturday night the ABC slipped in a repeat of Beautiful lie. at 8.30pm which threw programming out for the rest of the evening.

I know we're in transition atm, but I certainly would want to these kind of slip ups to be over in a couple of weeks.
Title: Re: Getting the epg up to date
Post by: bodogbodog on October 26, 2015, 08:08:55 AM
And last Saturday night the ABC slipped in a repeat of Beautiful lie. at 8.30pm which threw programming out for the rest of the evening.
I know we're in transition atm, but I certainly would want to these kind of slip ups to be over in a couple of weeks.
Boy it's a tough audience....
I'm certainly ok with a few errors at this point - the alternative being no IceTV guide and everyone at the mercy of the FTA guide.....
Title: Re: Getting the epg up to date
Post by: simoncasey on October 26, 2015, 08:25:03 AM
Except the FTA  guide is accurate and currently the icetv guide isn't. If I miss recording 2 or 3 shows a week, why would I pay $8.
Title: Re: Getting the epg up to date
Post by: bodogbodog on October 26, 2015, 08:51:55 AM
Except the FTA  guide is accurate and currently the icetv guide isn't. If I miss recording 2 or 3 shows a week, why would I pay $8.

If missing 2-3 shows a week (maybe) impacts your life to that extent perhaps you shouldn't pay $7.99 a month
I'm not aware of any SLA's that IceTV commit to in providing this service except "best endeavours"
What's next - service credits for each error in the IceTV guide?
Like I said I would think we could all cut them slack during this transition period - but it seems that's not to be the case
Title: Re: Getting the epg up to date
Post by: John on October 26, 2015, 08:59:57 AM
Hi Guys  sorry about the errors we are working to get on top of these but unfortunately the ABC has slipped in some odd late changes that we have missed, we will try harder.

jmac
Title: Re: Getting the epg up to date
Post by: IanL-S on October 26, 2015, 09:04:27 AM
And last Saturday night the ABC slipped in a repeat of Beautiful lie. at 8.30pm which threw programming out for the rest of the evening.

I know we're in transition atm, but I certainly would want to these kind of slip ups to be over in a couple of weeks.

This program was placed in the IceTV EPG but it appears to have been scheduled at the wrong time. I got the program about Ian Fleming (Part 2) instead.

Ian
Title: Re: Getting the epg up to date
Post by: John on October 26, 2015, 09:20:00 AM
Hi IanL-S  we agree with you and look forward to not having any reason for missing shows.

jmac
Title: Re: Getting the epg up to date
Post by: simoncasey on October 26, 2015, 10:01:00 AM
Except the FTA  guide is accurate and currently the icetv guide isn't. If I miss recording 2 or 3 shows a week, why would I pay $8.

If missing 2-3 shows a week (maybe) impacts your life to that extent perhaps you shouldn't pay $7.99 a month
I'm not aware of any SLA's that IceTV commit to in providing this service except "best endeavours"
What's next - service credits for each error in the IceTV guide?
Like I said I would think we could all cut them slack during this transition period - but it seems that's not to be the case
Isn't that my choice?
Aren't we supposed to be bringing up issues with the IceTV content - I thought this is what this topic is for.
Like a lot of people I lost 3 years of pre paid subscriptions and I voted yes that I would continue with the new service. But it needs to be more reliable than currently where there is at least a handful of errors every day. If it stays like this then I will (not maybe) miss 2 or 3 shows a week.
Sure, they're in transition but they have been on the new system for over a week now so the people who keep the epg up to date have had a full week of epg to populate - there is nothing left from the changeover period.
$8 a month is a lot of money to pay for an epg and recording service - whilst there is no SLA it needs to be as good as the FTA eog otherwise it has no added advantage as I can do everything else without it.
That would be a shame as I've used IceTV with hardly a hitch for 8 years.
Title: Re: Getting the epg up to date
Post by: mac37 on October 26, 2015, 10:31:15 AM
Except the FTA  guide is accurate and currently the icetv guide isn't. If I miss recording 2 or 3 shows a week, why would I pay $8.

If missing 2-3 shows a week (maybe) impacts your life to that extent perhaps you shouldn't pay $7.99 a month
I'm not aware of any SLA's that IceTV commit to in providing this service except "best endeavours"
What's next - service credits for each error in the IceTV guide?
Like I said I would think we could all cut them slack during this transition period - but it seems that's not to be the case
Isn't that my choice?
Aren't we supposed to be bringing up issues with the IceTV content - I thought this is what this topic is for.
Like a lot of people I lost 3 years of pre paid subscriptions and I voted yes that I would continue with the new service. But it needs to be more reliable than currently where there is at least a handful of errors every day. If it stays like this then I will (not maybe) miss 2 or 3 shows a week.
Sure, they're in transition but they have been on the new system for over a week now so the people who keep the epg up to date have had a full week of epg to populate - there is nothing left from the changeover period.
$8 a month is a lot of money to pay for an epg and recording service - whilst there is no SLA it needs to be as good as the FTA eog otherwise it has no added advantage as I can do everything else without it.
That would be a shame as I've used IceTV with hardly a hitch for 8 years.

I agree with simoncasey. I find that now I am trolling through commercial FTA guides on other websites, just to make sure that what I've scheduled on ICETV is, infact, going to work. Rather defeats the object of set and forget !

Mac
Title: Re: Getting the epg up to date
Post by: bodogbodog on October 26, 2015, 10:50:49 AM
Isn't that my choice?
Aren't we supposed to be bringing up issues with the IceTV content - I thought this is what this topic is for.
Like a lot of people I lost 3 years of pre paid subscriptions and I voted yes that I would continue with the new service. But it needs to be more reliable than currently where there is at least a handful of errors every day. If it stays like this then I will (not maybe) miss 2 or 3 shows a week.
Sure, they're in transition but they have been on the new system for over a week now so the people who keep the epg up to date have had a full week of epg to populate - there is nothing left from the changeover period.
$8 a month is a lot of money to pay for an epg and recording service - whilst there is no SLA it needs to be as good as the FTA eog otherwise it has no added advantage as I can do everything else without it.
That would be a shame as I've used IceTV with hardly a hitch for 8 years.
Yes It's your choice
Of course we should report issues as we come across them
My original comment was about the tone of some of the posts eg:
I certainly would want to these kind of slip ups to be over in a couple of weeks.
Maybe I'm just a bit over the whole thing - it's been a very difficult period over the last month or so
Like you I've been a long term IceTV customers (as have many others) used to a high quality service, but there are always going to be occasional issues with Guide Content - the TV Stations will always mess with our minds on scheduling
Title: Re: Getting the epg up to date
Post by: IanL-S on October 26, 2015, 11:05:32 AM
John has only been doing the EPG for a few days. We do not know the extent of the briefing, if any, he has had from those previously doing the EPG. There may also be gaps in the documentation of the process to be followed.

I for one am more than willing to put up with these teething problems.

However, it may be in the financial interests of the new operators to defer charging for the service until the reliability of the EPG is at its former level.

Just my 20 cents worth.

Ian
Title: Re: Getting the epg up to date
Post by: simoncasey on October 26, 2015, 11:08:10 AM
Isn't that my choice?
Aren't we supposed to be bringing up issues with the IceTV content - I thought this is what this topic is for.
Like a lot of people I lost 3 years of pre paid subscriptions and I voted yes that I would continue with the new service. But it needs to be more reliable than currently where there is at least a handful of errors every day. If it stays like this then I will (not maybe) miss 2 or 3 shows a week.
Sure, they're in transition but they have been on the new system for over a week now so the people who keep the epg up to date have had a full week of epg to populate - there is nothing left from the changeover period.
$8 a month is a lot of money to pay for an epg and recording service - whilst there is no SLA it needs to be as good as the FTA eog otherwise it has no added advantage as I can do everything else without it.
That would be a shame as I've used IceTV with hardly a hitch for 8 years.
Yes It's your choice
Of course we should report issues as we come across them
My original comment was about the tone of some of the posts eg:
I certainly would want to these kind of slip ups to be over in a couple of weeks.
Maybe I'm just a bit over the whole thing - it's been a very difficult period over the last month or so
Like you I've been a long term IceTV customers (as have many others) used to a high quality service, but there are always going to be occasional issues with Guide Content - the TV Stations will always mess with our minds on scheduling
Agree entirely, my real concern is that we'll get told sometime this week that the new service is up and running and we have a week's grace before we have to pay - and I'll be sitting in the middle ground between the 99% reliable old service and a current service less than that with just an assumption it will return to what it was plus a price going forward of roughly double what I used to pay. I know I can stop using it at any time but the transition to another method is quite painful to set up.
Title: Re: Getting the epg up to date
Post by: simoncasey on October 26, 2015, 11:12:35 AM
John has only been doing the EPG for a few days. We do not know the extent of the briefing, if any, he has had from those previously doing the EPG. There may also be gaps in the documentation of the process to be followed.

I for one am more than willing to put up with these teething problems.

However, it may be in the financial interests of the new operators to defer charging for the service until the reliability of the EPG is at its former level.

Just my 20 cents worth.

Ian
Hmm, the IceTV rescue nearly went under because they couldn't get the key staff, but in the end the key staff agreed so it went ahead. Interesting that the person who keeps the epg up to date obviously wasn't one of the key staff.
Your point about deferring charging for the service until the reliability of the EPG is at its former level is my key point.
Title: Re: Getting the epg up to date
Post by: prl on October 26, 2015, 01:08:10 PM
Back on topic...

The IceTV Guide for Canberra Prime7 tonight after the end of the X Factor and early tomorrow morning is quite different from what's in the broadcaster's FTA EPG (I haven't checked any of the web EPGs), and I haven't looked at any days further out.

Canberra Ice Guide:
Today Mon 26 Oct
21:00 - Big Bang Theory
21:30 - Big Bang Theory
22:00 - Grey's Anatomy
23:00 - How To Get Away With Murder
Tomorrow Tue 27 Oct
00:00 - Resurrection
01:00 - Home Shopping
05:30 - Seven Early News

Prime7 Canberra FTA EPG:
Today Mon 26 Oct
21:00 - TBA
22:00 - Big Bang Theory
22:30 - Grey's Anatomy
23:30 - How To Get Away With Murder
Tomorrow Tue 27 Oct
00:30 - Home Shopping (several 30-minute blocks in the EPG)
05:30 - Seven Early News

Could we perhaps take meta-discussion about the quality and cost of the IceGuide to another subject and keep this for reports of inconsistencies between the IceGuide and the broadcasters' guides?

Added:
The Prime7 Canberra FTA EPG also shows different programming from the IceGuide for the very early morning of Wed 28 Oct. Ice shows 00:30 - Red Band Society (60 min), the FTA EPG shows 00:30 - Home shopping, 01:00 - Home Shopping.
Title: Re: Getting the epg up to date
Post by: prl on October 27, 2015, 10:20:19 PM
...
Canberra Ice Guide:
Today Mon 26 Oct
...
23:00 - How To Get Away With Murder
...

Prime7 Canberra FTA EPG:
Today Mon 26 Oct
...
23:30 - How To Get Away With Murder
...

My IceTV recording started at 22:55 (5 min pre-padding). The program started at about 23:30. 25 min padding wasn't enough to record the end.

Added: Next week's IceGuide entry for HTGAWM (23:15) is better aligned with what the online broadcasters' guide is showing (23:10).
Title: Re: Getting the epg up to date
Post by: IanL-S on October 28, 2015, 07:37:48 AM
...
Canberra Ice Guide:
Today Mon 26 Oct
...
23:00 - How To Get Away With Murder
...

Prime7 Canberra FTA EPG:
Today Mon 26 Oct
...
23:30 - How To Get Away With Murder
...

My IceTV recording started at 22:55 (5 min pre-padding). The program started at about 23:30. 25 min padding wasn't enough to record the end.

Added: Next week's IceGuide entry for HTGAWM (23:15) is better aligned with what the online broadcasters' guide is showing (23:10).

I had 30 minutes padding and got to the end of the program. I am in Melbourne which may be part of the explanation.

Ian
Title: Re: Getting the epg up to date
Post by: raymondjpg on October 28, 2015, 08:50:48 AM
Could we perhaps take meta-discussion about the quality and cost of the IceGuide to another subject and keep this for reports of inconsistencies between the IceGuide and the broadcasters' guides?

This was not why this thread was started. I am more concerned to know how many people at IceTV are charged with the task of getting the EPG up to date.