IceTV Forum

IceTV General => General Discussions => Topic started by: Dave at IceTV on October 16, 2015, 11:59:20 AM

Title: IceTV Resurrected
Post by: Dave at IceTV on October 16, 2015, 11:59:20 AM
Goods News Everyone

The necessary staff with IceTV experience have returned and the IceTV TV Guide will resume being updated from tomorrow.
Existing accounts, including series recordings etc, remain intact. But unfortunately any remaining time on existing subscriptions from the old IceTV company will expire *soon.

* All existing subscriptions will be honoured until the new payment gateway is operational. We will notify all customers what to do before their subscription expires.

Skippa

Unfortunately all Skippa's unlimited TV guide subscriptions from the old IceTV company will also *soon expire.

Personally, after contemplating TV recording without IceTV, I think $7.99 each month is better than the alternative of manually setting daily and weekly timers on my old PVRs and wondering how to avoid recording repeats on my new PVRs.

cheers

Dave... back at IceTV
Title: Re: IceTV Resurrected
Post by: Vortical on October 16, 2015, 12:07:45 PM
Great news Dave

What do current users need to do at the moment with the new monthly payment conditions?

Can you elaborate who was involved in saving IceTV?
Title: Re: IceTV Resurrected
Post by: marcusstringer on October 16, 2015, 12:10:36 PM
This is the best news...Congrats guys...

I had a feeling this would happen, that why I didn't change anything on my system Woot!!!!
Title: Re: IceTV Resurrected
Post by: SkippaBeat on October 16, 2015, 12:12:33 PM
Brilliant news Dave, not only for us but for you and the staff.  I hope past subscribers come back on board because it is a tremendous piece of software.

I haven't looked but assume we will be told where/how to re-subscribe?

In a way, hope I don't require your assistance in the future!  ;)

P.S. Even enjoying the limited use of Skippa!
Title: Re: IceTV Resurrected
Post by: Archer_11 on October 16, 2015, 12:14:01 PM
Hi Dave,

Amazing! Fantastic news! Well done, congrats to you and the remaining staff & I'm incredibly relieved that IceTV is continuing. Whoever pulled the strings to get this together at the last minute deserves a massive pat on the back.

I'll be honest, I am upset that I am losing my ten year sub (I think I had till 2024 or similar) but I will take this over losing IceTV any day.

Thanks again & congrats on a successful rescue.
Title: Re: IceTV Resurrected
Post by: GlenR on October 16, 2015, 12:16:24 PM
Goods News Everyone


Existing accounts, including series recordings etc, remain intact. But unfortunately any remaining time on existing subscriptions from the old IceTV company will expire soon.


 :D Great news!!

Can you tell us how soon "soon" is? How long do we have before we have to re-sign up or whatever?
Title: Re: IceTV Resurrected
Post by: kazzaq on October 16, 2015, 12:20:25 PM
Great to hear, thanks to the very dedicated staff for this good news.
Title: Re: IceTV Resurrected
Post by: iandi on October 16, 2015, 12:20:43 PM
Fantastic! ;D
Title: Re: IceTV Resurrected
Post by: grahford on October 16, 2015, 12:27:27 PM
Great news.

Given there is basic Skippa support planned, is there any hope that those of us who have not received ours may still get them at some point. Or is that still a lost cause?
Title: Re: IceTV Resurrected
Post by: Garywg on October 16, 2015, 12:29:45 PM
Thats great, so when will the timers work on Ice TV again, Mine stopped working.

Ok I just looked and see the timers are working and i have recordings set on my toppy again :)

I take it Ice TV is still looking for a buyer?
Title: Re: IceTV Resurrected
Post by: peteru on October 16, 2015, 12:36:44 PM
Is the old management still involved? Are we looking at a phoenix here? A case where the company has gone down in flames, thus shedding any debts and obligations and then from the ashes rises the same company, doing the same business?

What is the story here?
Title: Re: IceTV Resurrected
Post by: kazz on October 16, 2015, 12:39:54 PM
Great news Dave, especially for you guys who work there.   :D

I'll be on board for sure.
Title: Re: IceTV Resurrected
Post by: EdQld on October 16, 2015, 12:52:35 PM
That is Great News Dave and good to see you are back employed with IceTV  :D

I hope the new Skippa f/w will be released soon to fix the recent bugs
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on October 16, 2015, 12:59:42 PM
Great news.

Given there is basic Skippa support planned, is there any hope that those of us who have not received ours may still get them at some point. Or is that still a lost cause?

Anyone who has not received their Skippa should make a claim through PayPal or their credit card provider or bank to recover the funds that they paid.

Now that Skippas are again working as a PVR the manufacturer, UEC, would not have to change anything if they wanted to sell off the remaining truckload of Skippas cheaply.
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on October 16, 2015, 01:06:16 PM
Thats great, so when will the timers work on Ice TV again, Mine stopped working.

Ok I just looked and see the timers are working and i have recordings set on my toppy again :)

At the moment you've probably only got guide data and therefore timers up to around midnight Tuesday. The regular amount of data and timers should start appearing over the weekend.

I take it Ice TV is still looking for a buyer?

No.
Title: Re: IceTV Resurrected
Post by: IanL-S on October 16, 2015, 01:08:47 PM
This is great news!  :) :) :) :)

Max of 5 devices should be enough for most users. (But not me! :-[) I am really glad that the SKIPPA will not end up being a useless brick.

Ian

I suppose if you can afford to have more than 5 IceTV enabled recording devices you can afford 2 subscriptions. ;D ;D
Title: Re: IceTV Resurrected
Post by: Paul55 on October 16, 2015, 01:12:06 PM
Is the old management still involved? Are we looking at a phoenix here? A case where the company has gone down in flames, thus shedding any debts and obligations and then from the ashes rises the same company, doing the same business?

What is the story here?

Questions to be answered later.
C'mon Peter, don't be a wet blanket. A lot of IceTV users are happy about this reprieve - let us enjoy the moment.
Title: Re: IceTV Resurrected
Post by: Fester on October 16, 2015, 01:17:05 PM
Dave, thinking this was the end, I have deleted my account. Is it possible to resurrect it or do I have to now open up a new account?
Title: Re: IceTV Resurrected
Post by: jas55 on October 16, 2015, 01:18:49 PM
HI
will the skippa get future updates after 1.1.10604?
will the adskip still work?
will the skippa ever get a FTA guide?
thanks.

Title: Re: IceTV Resurrected
Post by: snuke on October 16, 2015, 01:24:13 PM
Great news Dave.
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on October 16, 2015, 01:26:07 PM
What do current users need to do at the moment with the new monthly payment conditions?

Can you tell us how soon "soon" is? How long do we have before we have to re-sign up or whatever?

I haven't looked but assume we will be told where/how to re-subscribe?

All existing subscriptions will be honoured until the new payment gateway is operational. We will notify all customers what to do before their subscription expires.
Title: Re: IceTV Resurrected
Post by: Eaglehawk on October 16, 2015, 01:28:32 PM
*sigh of relief*
Title: Re: IceTV Resurrected
Post by: Heideho on October 16, 2015, 01:31:35 PM
Thank you! This is the best news I've received in a long time.
Title: Re: IceTV Resurrected
Post by: marcusstringer on October 16, 2015, 01:31:55 PM
No.

Are we still on shaky ground or are we business as usual?
Title: Re: IceTV Resurrected
Post by: IanL-S on October 16, 2015, 01:38:35 PM
will the skippa get future updates after 1.1.10604?

I suspect this will depend on all sorts of considerations. There could be murky copyright issues as much of the firmware was developed by UEC Altech. I suspect bug fixing may not be a big issue, but adding new features may be problematic. The critical thing will be the ability to compile the firmware into an installation file.

will the adskip still work?

Logically it should still work and presumably continue working. The current limitations are the requirement to validate the use regularly by logging into the IceTV server. One thing is almost certain, there will be no updates to the ad-skipping part of the firmware.

will the skippa ever get a FTA guide?

This again is likely to be complicated by licence and copyright issues. If UEC Altech are able to sell the units that have not yet been sold (a very murky issue when it comes to add-skipping part of the firmware), they would probably include a firmware switch that allows the user to use either FTA EPG or IceTV.

As always, this is merely speculation ... I know no more than anyone else about this.

Ian

Title: Re: IceTV Resurrected
Post by: danauld on October 16, 2015, 01:50:18 PM
Congrats Dave and the team, here is to hoping that the new IceTV can continue to be a viable service!
Title: Re: IceTV Resurrected
Post by: Happy_aussie on October 16, 2015, 01:55:20 PM


Dave... back at IceTV

Congratulations. 

Big sigh of relied from me.  (As I am sure you guys as well.)


Skippa brickowner ...
Title: Re: IceTV Resurrected
Post by: srto2 on October 16, 2015, 01:56:46 PM
Well, bugger me.  :)  I came along today to wish Dave farewell and to mourn the loss of IceTV (since August 2005 for me) after doing as much as possible to get my DP-P1 working as well as possible sans IceTV  :(

Nothing in life ever stays the same and the loss of IceTV was just another hoop to jump through...

So I bit the bullet yesterday and ordered a Beyonwiz T4...

I can handle a monthly subscription.  However, like many others, I'd like to get some idea of the viability of any ongoing service, especially after making up my mind to manage without IceTV.

I refrained from getting involved in any SKIPPA discussions;  I would only have added a dose of negativity - I always imagined that it would be killed by the commercial networks - remembering the NINE vs IceTV battle.  But I didn't think that the SKIPPA would kill IceTV...

Cheers Dave,
Rob
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on October 16, 2015, 02:03:13 PM
will the skippa get future updates after 1.1.10604?

I suspect this will depend on all sorts of considerations. There could be murky copyright issues as much of the firmware was developed by UEC Altech. I suspect bug fixing may not be a big issue, but adding new features may be problematic. The critical thing will be the ability to compile the firmware into an installation file.

will the adskip still work?

Logically it should still work and presumably continue working. The current limitations are the requirement to validate the use regularly by logging into the IceTV server. One thing is almost certain, there will be no updates to the ad-skipping part of the firmware.

will the skippa ever get a FTA guide?

This again is likely to be complicated by licence and copyright issues. If UEC Altech are able to sell the units that have not yet been sold (a very murky issue when it comes to add-skipping part of the firmware), they would probably include a firmware switch that allows the user to use either FTA EPG or IceTV.

As always, this is merely speculation ... I know no more than anyone else about this.

Ian

Ian answered these questions very well. At this point in time I really don't know and would only be speculating.

One correction though, I believe the AutoSkip can be updated without needing a firmware update. But that may only be able to tweak parameters, whereas any major changes to the way it works could require a firmware update.
Title: Re: IceTV Resurrected
Post by: ozmosys on October 16, 2015, 02:13:17 PM
Dave (IceTV)

Can you please advise when the Skippa firmware update will be released? You mentioned in another post that we should expect it last Monday. Given that the IceTV guides are being reinstated I am very keep to have Skippa start doing what I purchased it for, .. to skip ads.

Cheers

Steve
Title: Re: IceTV Resurrected
Post by: lespato on October 16, 2015, 02:25:47 PM
Fantastic news Dave. Now off to put back my IceTv in my PVR's.

lcp
Title: Re: IceTV Resurrected
Post by: Happy_aussie on October 16, 2015, 02:46:15 PM
Fantastic news Dave. Now off to put back my IceTv in my PVR's.

lcp

Damn yes me too ...

Well at least it will be better than taking it off ..... ;D
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on October 16, 2015, 02:47:42 PM
Dave, thinking this was the end, I have deleted my account. Is it possible to resurrect it or do I have to now open up a new account?

Hi Fester,

I have recovered your deleted account. I had to generate a new password which I have emailed to the gmail address in your account. You can log in on the website and change the password to what you want.

You will need to sign in again with your iPhone, Humax and TX series Beyonwiz.

When you closed your account the system also deleted all of your series recordings. But I was able to recover a list of shows you had been recording and sent them to you in an email.

cheers
Title: Re: IceTV Resurrected
Post by: spinifex on October 16, 2015, 03:01:03 PM
Another HUGE sigh of relief. Happy we still have our icetv programming, and happy to see you guys are still employed.  :)
Title: Re: IceTV Resurrected
Post by: Trial_Master on October 16, 2015, 03:13:39 PM
Great news. As much as I am looking forward to receiving my new Beyonwiz T4 I wouldn't have ordered on Wednesday if this was foreseen. Might have to make do with autotimers for now to appease the wife.
Title: Re: IceTV Resurrected
Post by: jas55 on October 16, 2015, 03:25:13 PM
thanks IanL-S and Dave appreciate your help
Title: Re: IceTV Resurrected
Post by: spinifex on October 16, 2015, 03:28:44 PM
Just noticed Dave at Icetv's post count. Hope it isn't an omen, lol.  :P
(http://)
Title: Re: IceTV Resurrected
Post by: Nodeity on October 16, 2015, 03:39:32 PM
DAVE.... Yer Back...  Sweeeet!   8)
Title: Re: IceTV Resurrected
Post by: Fester on October 16, 2015, 03:39:57 PM
Dave, thinking this was the end, I have deleted my account. Is it possible to resurrect it or do I have to now open up a new account?

Hi Fester,

I have recovered your deleted account. I had to generate a new password which I have emailed to the gmail address in your account. You can log in on the website and change the password to what you want.

You will need to sign in again with your iPhone, Humax and TX series Beyonwiz.

When you closed your the system also deleted all of your series recordings. But I was able to recover a list of shows you had been recording and sent them to you in an email.

cheers

Cheers, thanks Dave
Title: Re: IceTV Resurrected
Post by: johndevereux on October 16, 2015, 04:11:21 PM
This is great news Dave. Not sure if this is known fault or if it's just my account, Skippa doesn't turn up under device when trying to record in the IceTV app.
Title: Re: IceTV Resurrected
Post by: Cashie on October 16, 2015, 04:12:17 PM
Just noticed Dave at Icetv's post count. Hope it isn't an omen, lol.  :P
(http://)

Post another post, quickly Dave!!  ;D
Title: Re: IceTV Resurrected
Post by: Rich88 on October 16, 2015, 04:31:05 PM
Another happy customer.  8) Thanks Dave and the rest of your team - I can see the schedule being restored even as I look at the App. As a frequent overseas traveller, the Android App on Phone and Tablet made planning a joy anywhere in the world super easy The Coming Soon tab meant I did not even have to see a promo before deciding to record a show or series. It even remembered my favourites from one series to the next. I may have only one device (Humax) at the moment and may have lost a few years of membership but happy to pay the monthly subscription to keep ICE operating.     
Title: Re: IceTV Resurrected
Post by: GXK on October 16, 2015, 04:37:58 PM
Good news all round. Thanks for the info Dave. It is appreciated. Hopefully my skippa will work as advertised again soon. Like some others, I also ordered a t4 on the assumption that my skippa would stop working soon.. Think I will keep it anyway just in case.. But that is minor.. I am just happy that icetv will continue at a price that I am happy to pay. The icetv epg and functionality is more important to me than my skippa.

Thanks.
Title: Re: IceTV Resurrected
Post by: spinifex on October 16, 2015, 04:42:35 PM
Great news.

Given there is basic Skippa support planned, is there any hope that those of us who have not received ours may still get them at some point. Or is that still a lost cause?

Anyone who has not received their Skippa should make a claim through PayPal or their credit card provider or bank to recover the funds that they paid.

Now that Skippas are again working as a PVR the manufacturer, UEC, would not have to change anything if they wanted to sell off the remaining truckload of Skippas cheaply.
Just rang our card provider, but was told since the purchase was made over 120 days ago it is now too late for them to assist. They said to take it up with the company that sold us the item. So i guess now it is NO Skippa and NO possibility of a refund.  >:(
Title: Re: IceTV Resurrected
Post by: digmans on October 16, 2015, 05:55:39 PM
I'm losing nearly 4 years' subscription (which I paid for more than 120 days ago) -- but I couldn't be happier.  My Beyonwiz T3 with IceTV offers the perfect set-and-forget FTA recording experience.  I know it's very much a first world problem, but I wasn't looking forward to setting up timers directly on the Beyonwiz.  The $7.99/mth will be well worth it.  Will we still be getting the "IcePicks" emails?
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on October 16, 2015, 06:04:59 PM
Just noticed Dave at Icetv's post count. Hope it isn't an omen, lol.  :P
(http://)

Post another post, quickly Dave!!  ;D

Done. 667 now
Title: Re: IceTV Resurrected
Post by: IanL-S on October 16, 2015, 06:05:46 PM
I'm losing nearly 4 years' subscription (which I paid for more than 120 days ago) -- but I couldn't be happier.

Same here ....  :)
Title: Re: IceTV Resurrected
Post by: MoDementia on October 16, 2015, 06:11:39 PM
Thank you, thank you, thank you
Title: Re: IceTV Resurrected
Post by: tdprado on October 16, 2015, 06:18:36 PM
We can't have everything, but very happy the way things have turned out  :)
Title: Re: IceTV Resurrected
Post by: Pursya on October 16, 2015, 06:20:30 PM
I'm making a huge assumption here, but did the essential people in the IceTV hierarchy buy the business?
Because if they did then I believe the company is now in the best hands possible.
I also noted that someone posted that they may not be confident in subscribing again after doing their money on advance subscriptions.
Well the good news is you should never do more than 8 bucks under the new plans.
Though not an IceTV subscriber myself, I'm rapt that the program is up and running and that the staff now have some certainty in employment.
Good luck all.
Title: Re: IceTV Resurrected
Post by: Bu88leZ on October 16, 2015, 06:27:50 PM
Best news ever!!!

I spent yesterday trolling through the internet trying to find anything that would replace a tiny bit of functionality brought by IceTV and failed miserably.  Was not looking forward to Monday when I would have to go manual again.  Like others have said I just lost 4 years of subscription but could not be happier!!!

Thank you and well done!
Title: Re: IceTV Resurrected
Post by: prl on October 16, 2015, 06:34:11 PM
Article by Adam Turner in Fairfax about the resurrection deal (link to non-paywalled Canberra Times):  IceTV lives, but undelivered Skippa PVRs dead and buried (http://www.canberratimes.com.au/digital-life/computers/gadgets-on-the-go/icetv-lives-but-undelivered-skippa-pvrs-dead-and-buried-20151016-gkbaaw.html)

The sub-ed may not have read to the end of the article, though:
Quote
The Skippa's auto-skip features will continue to work and are covered by the $7.99 per month subscription.
Quote
With the existing manufacturing deal in tatters, there will be no more Skippa recorders produced until at least next year if the company can strike a deal with a manufacturer.
Title: Re: IceTV Resurrected
Post by: Daniel Hall at IceTV on October 16, 2015, 06:54:35 PM
I'm losing nearly 4 years' subscription (which I paid for more than 120 days ago) -- but I couldn't be happier.  My Beyonwiz T3 with IceTV offers the perfect set-and-forget FTA recording experience.  I know it's very much a first world problem, but I wasn't looking forward to setting up timers directly on the Beyonwiz.  The $7.99/mth will be well worth it.  Will we still be getting the "IcePicks" emails?

Yes, the IcePicks emails will continue, but could be up to two weeks before they start coming out again.
Title: Re: IceTV Resurrected
Post by: denebarry on October 16, 2015, 06:56:29 PM
Great news. I'll be signing up.
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on October 16, 2015, 07:10:00 PM
This is great news Dave. Not sure if this is known fault or if it's just my account, Skippa doesn't turn up under device when trying to record in the IceTV app.

Try resetting the app from it's settings menu. Then after it has finished downloading the data go back to into settings then application information and check that it says 'Can record: yes' and check that it shows the correct Member ID.
Title: Re: IceTV Resurrected
Post by: Cobbyau on October 16, 2015, 07:34:22 PM
Yay, thanks very much, best news I've heard & great news for you & the staff as well. Would have been happy with just the guide being available, but even happier now I read that the Skippa function will work too  8)
Title: Re: IceTV Resurrected
Post by: NiallG on October 16, 2015, 07:39:23 PM
Ok well good to hear you guys are up and running again (EPG not Skippa).

however... 

I was really unimpressed that there was ZERO notification given to existing subscribers - all I received was the 3rd party Voluntary Administrator email which had news of our subscription $$ being lost quite literally buried 'in the fine print'. There was no information on when the service may be stopped/interrupted - although it stop getting updated on Tuesday. Short of staff/management here being banned from communicating with end users (which I doubt) - there's really no excuse for this behaviour - it just seemed like you guys decided 'stuff everyone, we're going under so why bother doing the right thing and letting people know what's going on'..  (PS: just posting stuff in the forum is not acceptable - you should have emailed at bare minimum).

Secondly, given it's basically all the same people/investors running IceTV v2 (whatever it's going to be called) - and essentially the same people who were holding the reigns - I think it's pretty unacceptable that you want to RECHARGE paid up subscribing customers a second time. I think all these users (including myself) should be given complimentary subscriptions for remainder of paid period + then you can start charging us again. If you go back and look at your records you'll see most of us have been subscribers for years (I think possibly 7 years or more for myself) - so it stands to reason that we'd resubscribe again as soon as paid period had expired (although monthly billing seems most sensible given risks to users).  While I understand the money has been swallowed in your Skippa fiasco (of which I have nothing to do with or a customer of) - it's about doing the right thing for goodwill and ongoing business - not doing a big short term money grab.

Once again sh*t happens, business goes stale, but it's about doing the 'right thing' no matter what. I try to support Aussie business where I can, but there's just a certain line that was crossed here. Anyhow - given the really poor behaviour/handling of what has happened (and the money regrab) - I'm now not sure if I've got the trust to resubscribe. There's plenty of working EIT + MHEG5 scrapers where I can just get the data myself - have all that working again now + was on verge of reconfiguring my setup to use it.

So I think it's in IceTV v2's court here, how about doing the right thing. You can start off by actually emailing everyone and telling them what's going on. Then have a good hard look at your recharge everyone business strategy - surely you can do better than that.

my 2 cents.

Niall








Title: Re: IceTV Resurrected
Post by: simoncasey on October 16, 2015, 08:03:08 PM
Ok well good to hear you guys are up and running again (EPG not Skippa).

however... 

I was really unimpressed that there was ZERO notification given to existing subscribers - all I received was the 3rd party Voluntary Administrator email which had news of our subscription $$ being lost quite literally buried 'in the fine print'. There was no information on when the service may be stopped/interrupted - although it stop getting updated on Tuesday. Short of staff/management here being banned from communicating with end users (which I doubt) - there's really no excuse for this behaviour - it just seemed like you guys decided 'stuff everyone, we're going under so why bother doing the right thing and letting people know what's going on'..  (PS: just posting stuff in the forum is not acceptable - you should have emailed at bare minimum).

Secondly, given it's basically all the same people/investors running IceTV v2 (whatever it's going to be called) - and essentially the same people who were holding the reigns - I think it's pretty unacceptable that you want to RECHARGE paid up subscribing customers a second time. I think all these users (including myself) should be given complimentary subscriptions for remainder of paid period + then you can start charging us again. If you go back and look at your records you'll see most of us have been subscribers for years (I think possibly 7 years or more for myself) - so it stands to reason that we'd resubscribe again as soon as paid period had expired (although monthly billing seems most sensible given risks to users).  While I understand the money has been swallowed in your Skippa fiasco (of which I have nothing to do with or a customer of) - it's about doing the right thing for goodwill and ongoing business - not doing a big short term money grab.

Once again sh*t happens, business goes stale, but it's about doing the 'right thing' no matter what. I try to support Aussie business where I can, but there's just a certain line that was crossed here. Anyhow - given the really poor behaviour/handling of what has happened (and the money regrab) - I'm now not sure if I've got the trust to resubscribe. There's plenty of working EIT + MHEG5 scrapers where I can just get the data myself - have all that working again now + was on verge of reconfiguring my setup to use it.

So I think it's in IceTV v2's court here, how about doing the right thing. You can start off by actually emailing everyone and telling them what's going on. Then have a good hard look at your recharge everyone business strategy - surely you can do better than that.

my 2 cents.

Niall

The company was is administration, so the things you are talking are under the control of the administrator.
Title: Re: IceTV Resurrected
Post by: bodogbodog on October 16, 2015, 08:50:34 PM
I think all these users (including myself) should be given complimentary subscriptions for remainder of paid period + then you can start charging us again

and what do you use to pay the staff delivering the service with no subscription income coming in?

The cupboard was bare - no dollars left - all gone - finito - kaput.....

They couldn't trade while insolvent - that's illegal

It was pretty simple - restructure the business (it seems a loan was not possible to do that with the old entity) - or put the business into voluntary administration and start afresh. Customers will make their own call on whether or not they see value in the new service - and that will determine both short term and long term viability

I'm in - even though every time I look at my Skippa it makes me angry
Title: Re: IceTV Resurrected
Post by: gsmith2409 on October 16, 2015, 08:56:35 PM
I am absolutely delighted that that icetv will still be around. I really had no idea how I was going to survive. I was not looking forward to dealing with many manual steps for recording plus either recording repeats or missing things.

However I have slight issue with the price. I am fine to loose existing subscription; but the price going forward is too high. You know doubt will get us old subscribers signing up as we are so used to the system, but that price will never grow the business.

Anyway my two sents, but glad still alive
Title: Re: IceTV Resurrected
Post by: hoadie on October 16, 2015, 09:47:12 PM
Dave, this is great news, I'm really pleased to know the staff are being looked after. That's much more important than a TV guide.

That said I am glad that icetv will live on :)
Title: Re: IceTV Resurrected
Post by: gibster on October 16, 2015, 10:43:02 PM
Great news.

No problems with the new pricing, and PVR count. I've got a Toppy 2400 and a WMC PC. Think I might get a T4 now to replace the Skippa that I didn't receive.

Cheers and look forward to hearing (or reading) the whole sad saga one day soon.

gib

Title: Re: IceTV Resurrected
Post by: RussellMathews on October 16, 2015, 10:50:22 PM
HI Dave
I sent this message earlier but I think I sent it to the wrong thread so I am sending again
I believe that my Skippa was in the batch for shipment on the Tuesday before the plug was pulled.
As these units are gathering dust in a warehouse and have been paid for up front by loyal ICE TV supporters  every effort should be made to honor delivery to customers whose payment is matched to a unit held
Perhaps consideration could be given to charging a RELEASE FEE (say $50) so as people
who paid in advance can actually get what they paid for
By the way I am pleased that the GUIDE has been saved
I would be interested to see what others have to say on this
The more responses the more likely that something will happen
Regards
Russell
Title: Re: IceTV Resurrected
Post by: RubberChicken on October 16, 2015, 11:42:35 PM
Excellent news. I will be subscribing. Again.
Title: Re: IceTV Resurrected
Post by: Eaglehawk on October 17, 2015, 12:52:55 AM
How about a month's subscription for every year of lost fees from the previous entity? Keep us happy in my opinion and cash should still flow. If you're worried about the initial months, then rebate us later.
Title: Re: IceTV Resurrected
Post by: 2353 on October 17, 2015, 07:30:10 AM
Welcome back IceTV.  You would have been missed.

Ok well good to hear you guys are up and running again (EPG not Skippa).

however... 

I was really unimpressed that there was ZERO notification given to existing subscribers - all I received was the 3rd party Voluntary Administrator email which had news of our subscription $$ being lost quite literally buried 'in the fine print'. There was no information on when the service may be stopped/interrupted - although it stop getting updated on Tuesday. Short of staff/management here being banned from communicating with end users (which I doubt) - there's really no excuse for this behaviour - it just seemed like you guys decided 'stuff everyone, we're going under so why bother doing the right thing and letting people know what's going on'..  (PS: just posting stuff in the forum is not acceptable - you should have emailed at bare minimum).

Secondly, given it's basically all the same people/investors running IceTV v2 (whatever it's going to be called) - and essentially the same people who were holding the reigns - I think it's pretty unacceptable that you want to RECHARGE paid up subscribing customers a second time. I think all these users (including myself) should be given complimentary subscriptions for remainder of paid period + then you can start charging us again. If you go back and look at your records you'll see most of us have been subscribers for years (I think possibly 7 years or more for myself) - so it stands to reason that we'd resubscribe again as soon as paid period had expired (although monthly billing seems most sensible given risks to users).  While I understand the money has been swallowed in your Skippa fiasco (of which I have nothing to do with or a customer of) - it's about doing the right thing for goodwill and ongoing business - not doing a big short term money grab.

Once again sh*t happens, business goes stale, but it's about doing the 'right thing' no matter what. I try to support Aussie business where I can, but there's just a certain line that was crossed here. Anyhow - given the really poor behaviour/handling of what has happened (and the money regrab) - I'm now not sure if I've got the trust to resubscribe. There's plenty of working EIT + MHEG5 scrapers where I can just get the data myself - have all that working again now + was on verge of reconfiguring my setup to use it.

So I think it's in IceTV v2's court here, how about doing the right thing. You can start off by actually emailing everyone and telling them what's going on. Then have a good hard look at your recharge everyone business strategy - surely you can do better than that.

my 2 cents.

Niall

You clearly have no idea how company administration works.  Apart from that - put yourself in the IceTV staff and management shoes - whats more important a) working out a way to retain employment and provide a service or b) advising what the state of play is at a certain point, when the 'state of play' is rapidly evolving (AKA speculation based on incomplete information)
Title: Re: IceTV Resurrected
Post by: Paul55 on October 17, 2015, 08:00:22 AM
As these units are gathering dust in a warehouse and have been paid for up front by loyal ICE TV supporters  every effort should be made to honor delivery to customers whose payment is matched to a unit held
Perhaps consideration could be given to charging a RELEASE FEE (say $50) so as people

From what I can gather, the units are still held by UEC (the manufacturer - operates under the brand Altech) not by IceTV.
Customers may have paid IceTV, but IceTV haven't paid UEC - otherwise the units would have been released. UEC won't care that you have paid IceTV, but they may be looking for a way to dispose of the Skippa units already manufactured. Keep in mind though that UEC is quite a large company - many times bigger than IceTV.
There may be some opportunity for the administrators to negotiate with UEC - or not.
The situation is complicated by a short notice structural change by UEC with regard to their Australian operations.
Title: Re: IceTV Resurrected
Post by: michaelwho on October 17, 2015, 08:17:21 AM
Great news indeed. I've never been a subscriber (I have an undelivered Skippa) but I love the way it goes down the page showing time slots and all programs on at that time. Recently got a Beyonwiz T2 and I love it. I will definitely be signing up. Will the smart phone apps be resurrected? The links are currently dead (if not the website is great).
Title: Re: IceTV Resurrected
Post by: bodogbodog on October 17, 2015, 09:33:14 AM
Will the smart phone apps be resurrected? The links are currently dead (if not the website is great).
The mobile apps on my iPhone and iPad are working fine - the guide is refreshing and populating with new data. Not sure what mobile device you are trying to use but wouldn't you download the app from the relevant Apps store?
Title: Re: IceTV Resurrected
Post by: csutak40 on October 17, 2015, 09:40:59 AM
I just had a look at my app (rarely use it)  it is working.  When I first opened it, I got an empty page, but when I swiped left, I got the menu
Title: Re: IceTV Resurrected
Post by: DeltaMikeCharlie on October 17, 2015, 10:36:27 AM
IceTV v2 is excellent news, for subscribers and staff.

With the new monthly payment arrangements, can you please ensure that a notification email is sent each and every month when the subscription has been deducted?  This will avoid any credit card payments slipping through the cracks and earning my Bank any much loved late fees.
Title: Re: IceTV Resurrected
Post by: Daniel Hall at IceTV on October 17, 2015, 10:49:37 AM
Will the smart phone apps be resurrected? The links are currently dead (if not the website is great).
The mobile apps on my iPhone and iPad are working fine - the guide is refreshing and populating with new data. Not sure what mobile device you are trying to use but wouldn't you download the app from the relevant Apps store?

The apps are in the process of being re-listed now. Android and Windows Phone should be back shortly, it may take up to a week for the iOS app to come back.
Title: Re: IceTV Resurrected
Post by: KenB on October 17, 2015, 11:19:11 AM
Hi Dave and Staff,

I'm glad that you have worked hard to find an ongoing solution and at this stage we will be signing up for the new IceTV v2 subscription fee albeit we have lost 14 years worth of subscriptions for our two PVR's.

I have read most of the forum replies and have a simple request please?  Can you send out an email/s when you can on major milestones have been reached please?  I understand that you were in the hands of an administrator but they didn't send out emails to all subscribers, nor did they provide any updates and they don't reply to email questions so a black hole really.

I hope you don't encounter any new obstacles.

Cheers
Ken
Title: Re: IceTV Resurrected
Post by: Andrew Smith on October 17, 2015, 12:43:56 PM
Had been wanting to say "I'm sorry, Dave" (HAL) as the opportunity was too good to pass up.  :-)

From a business perspective, I would strongly encourage IceTV v2 to have the facility by which we can pay for 3 months, 6 months or even a year ahead.  Why?  Because I don't want to be handling $8 transactions every month and would rather do a "one transaction to rule them all" etc type of thing.

Hey, it's great to have you back, and I'm very understanding of what has happened via events that were outside of the control of IceTV v1.

Andrew
Title: Re: IceTV Resurrected
Post by: prl on October 17, 2015, 01:06:27 PM
I rather think the monthly subscription is a confidence-building exercise. I've seen plenty of posts saying that people would be unwilling to put any more than a months subscription at risk.

The $7.99 monthly subscription is actually a substantial discount on the old IceTV monthly rate ($13) and a small discount on the old full-price annual subscription ($95.88 vs $99).

Perhaps other subscription options will become available as the new(?) company gets off the ground.
Title: Re: IceTV Resurrected
Post by: geoffmic on October 17, 2015, 04:35:07 PM
My Automatic Renewal starts on the 22nd October.
Do I cancel and wait for the $7.99 charges to start?
Title: Re: IceTV Resurrected
Post by: IanL-S on October 17, 2015, 04:47:52 PM
My Automatic Renewal starts on the 22nd October.
Do I cancel and wait for the $7.99 charges to start?

I would expect that we would have to create a new automatic renewal since the old one will result in amounts being transferred to an account controlled by the IceTV administrator rather than the new operator of IceTV. As reported in a post by Dave at IceTV all existing auto-renewals have been deactivated.

Ian
Title: Re: IceTV Resurrected
Post by: JPP on October 17, 2015, 04:58:58 PM
From a business perspective, I would strongly encourage IceTV v2 to have the facility by which we can pay for 3 months, 6 months or even a year ahead.  Why?  Because I don't want to be handling $8 transactions every month and would rather do a "one transaction to rule them all" etc type of thing.
Andrew
I would just set up either an automatic deposit/transfer (push payment) or let ICETV(2) deduct the payment automatically (pull payment). You can always cancel either method of payment at a moments' notice. I would also prefer to use a credit card transaction (usually an automatic pull) as that gives you protection against fraudulent transactions.
Title: Re: IceTV Resurrected
Post by: Nodeity on October 17, 2015, 05:35:00 PM
From a business perspective, I would strongly encourage IceTV v2 to have the facility by which we can pay for 3 months, 6 months or even a year ahead.  Why?  Because I don't want to be handling $8 transactions every month and would rather do a "one transaction to rule them all" etc type of thing.
Andrew
I would just set up either an automatic deposit/transfer (push payment) or let ICETV(2) deduct the payment automatically (pull payment). You can always cancel either method of payment at a moments' notice. I would also prefer to use a credit card transaction (usually an automatic pull) as that gives you protection against fraudulent transactions.

Paypal..?
Title: Re: IceTV Resurrected
Post by: csutak40 on October 17, 2015, 05:51:28 PM

From a business perspective, I would strongly encourage IceTV v2 to have the facility by which we can pay for 3 months, 6 months or even a year ahead.  Why?  Because I don't want to be handling $8 transactions every month and would rather do a "one transaction to rule them all" etc type of thing.
Andrew

Well, I think you would be in the minority with that request.  Having just lost 4 years of subscriptions, I (and I'd say most others) would rather pay monthly, for the time being, anyway.
Must say, every time a great discounted subscription was offered, a little red flag went up for me, but chose to ignore it.  So, having learned my lesson. it would be quite a while before I trusted IceTV with my money.
This day and age, making automated payments are quite easy, you really don't need to "handle" anything.
Title: Re: IceTV Resurrected
Post by: csutak40 on October 17, 2015, 05:56:51 PM
or let ICETV(2) deduct the payment automatically (pull payment). You can always cancel either method of payment at a moments' notice. I would also prefer to use a credit card transaction (usually an automatic pull) as that gives you protection against fraudulent transactions.

The only problem with that is (from previous experience) that if you want to cancel one, they insist on issuing you with a new card, which is a real pain.  I have lots of direct debits going through my credit card
Title: Re: IceTV Resurrected
Post by: Daniel Hall at IceTV on October 17, 2015, 05:58:17 PM
IceTV v2 is excellent news, for subscribers and staff.

With the new monthly payment arrangements, can you please ensure that a notification email is sent each and every month when the subscription has been deducted?  This will avoid any credit card payments slipping through the cracks and earning my Bank any much loved late fees.

We will definitely have automatic renewals as an option, and you will definitely receive an email when it gets renewed.

Title: Re: IceTV Resurrected
Post by: TimC on October 17, 2015, 07:51:45 PM
The only problem with that is (from previous experience) that if you want to cancel one, they insist on issuing you with a new card, which is a real pain.  I have lots of direct debits going through my credit card

I would have thought that cancelling would simply be a matter of logging on to your account in IceTV and cancelling there.
Title: Re: IceTV Resurrected
Post by: NBOSTI on October 17, 2015, 08:39:39 PM
Happy Days.
 I spent most of Friday trying to set my EyeTV/Mac to automate recordings, what a headache.
I did find an online guide to use that would tell me of repeat screenings but to send that to my recorders would require a lot more time, know-how and patience than I have. XMLTV, automation and script- writing
I logged back into Ice today just out of curiosity and joy of joys, I saw a full weeks worth of schedules.
My other solution had missed a lot of schedules, particularly " Fargo".

So a big thank you to all that have made it possible for this service to survive, especially Dave, who has been the only one to ever aknowledge any of my  support mail in the past.
Keep up the good work, keep it as an interactive EPG service only and you will have my continued subscription.
Title: Re: IceTV Resurrected
Post by: csutak40 on October 17, 2015, 09:35:30 PM

I would have thought that cancelling would simply be a matter of logging on to your account in IceTV and cancelling there.

If you have set up a direct debit, then only the supplier can cancel it.  If you have some sort of dispute (not saying that this would happen with IceTV) and they don't want to co-operate, or you can't get in touch with them, and/or you are disputing the amount they are deducting, apparently the only way to discontinue the payment is cancelling your account.
Title: Re: IceTV Resurrected
Post by: charlotte on October 17, 2015, 11:14:32 PM
How to cancel a direct debit
Write to your financial institution (and send a copy of your letter to the business you pay using direct debit) and instruct them to cancel your direct debit authorisation forthwith or on a specific date. The bank cannot lawfully refuse your written request for cancellation. Ideally, take the letter to your bank so that your instructions are acted on immediately.

To cancel a direct debit on a credit card account, you should first write to the organisation with whom you have established a direct debit, instructing them to cancel the arrangement and send a copy to your financial institution. If the debits continue you can then request your financial institution to reverse the transaction as it is unauthorised.
Title: Re: IceTV Resurrected
Post by: csutak40 on October 17, 2015, 11:20:44 PM

To cancel a direct debit on a credit card account, you should first write to the organisation with whom you have established a direct debit, instructing them to cancel the arrangement and send a copy to your financial institution. If the debits continue you can then request your financial institution to reverse the transaction as it is unauthorised.

Which is what happened, so my credit card company told me that I need to get a new credit card, as they have no other way of stopping any future transactions

I keep wanting to get a separate credit card just for these kinds of transactions, but never get around to it.  Besides, I may have trouble getting one, as I have no credit rating :-)  (the one I now have, I got when I was still gainfully employed, I am retired these days)
Title: Re: IceTV Resurrected
Post by: charlotte on October 18, 2015, 12:36:58 AM
It is true that the bank can't stop the direct debit, but they can (and will, if it's my bank) continue to reverse the unauthorised charges until the debiting company gets the idea. The good news is that this problem is extremely unlikely with icetv.

I'm so pleased that icetv is continuing. Great for staff and of course our epg.
Title: Re: IceTV Resurrected
Post by: lespato on October 18, 2015, 08:12:41 AM
Hi  csutak40

My sister is in a similar situation. She is retired and is very cautions about using her main credit card. She got a Load N Go card from the post office and loves it. Use it as a normal credit card. She uses it for online purchases only keeps a small amount in it.
Check out there web site.
 
http://auspost.com.au/money-insurance/load-and-go-reloadable-visa-prepaid-card.html

lcp
Title: Re: IceTV Resurrected
Post by: JPP on October 18, 2015, 10:14:27 AM
For the small amount of monthly expenditure involved here, $8, the safest method might just be setting up an automatic transfer/payment schedule to ICETV in your Bank account. Using a Credit Card will give you some extra cash in hand (by way of deferred payment, allowing your money to earn some extra cash whilst it's in the Bank - 3.6% for me atm), but it's hardly worth it.
Title: Re: IceTV Resurrected
Post by: raymondjpg on October 18, 2015, 10:16:53 AM
It is true that the bank can't stop the direct debit, but they can (and will, if it's my bank) continue to reverse the unauthorised charges until the debiting company gets the idea. The good news is that this problem is extremely unlikely with icetv.
It may well be so that the bank can't stop the direct debit, and maybe they shouldn't. But I don't see why you or I cannot. I have never understood the attitude that it is the way that it is because that is the law. Change it already!
Title: Re: IceTV Resurrected
Post by: csutak40 on October 18, 2015, 10:21:10 AM
Using a Credit Card will give you some extra cash in had

That is not my reason for using a credit card.  Being a pensioner, I have a "deeming" bank account that only gives you 8 free  transactions a month.  After that, they charge a fee for each transaction.  So,  I use my credit card whenever possible, hence can pay the lot at the end of the month with one transaction.
Title: Re: IceTV Resurrected
Post by: csutak40 on October 18, 2015, 10:24:07 AM

Check out there web site.
 
http://auspost.com.au/money-insurance/load-and-go-reloadable-visa-prepaid-card.html

lcp

Thank you, I will have a look
Title: Re: IceTV Resurrected
Post by: jim szabo on October 18, 2015, 12:16:59 PM
Hi Dave i contacted 'mark.everingham@tphinsolvency.com.au' as you suggested with no reply & contacted David Dargie from NAS Australia for a replacement SKIPPA who was unable to help.
My question is what do i do with a faulty Skippa
regards Jim Szabo :-[
Title: Re: IceTV Resurrected
Post by: Paul55 on October 18, 2015, 12:19:59 PM
Hi Dave i contacted 'mark.everingham@tphinsolvency.com.au' as you suggested with no reply & contacted David Dargie from NAS Australia for a replacement SKIPPA who was unable to help.
My question is what do i do with a faulty Skippa
regards Jim Szabo :-[

I think your only option now is to wait until the administration process is complete. Or maybe you could contact UEC, the company that is holding the Skippas - though I'd be surprised if they were any help.
Title: Re: IceTV Resurrected
Post by: IanL-S on October 18, 2015, 01:08:53 PM
The best approach may be to contact consumer affairs authority in your State or Territory who should be able to push things along in terms of identifying the parties who are, under the Australian Consumer Law, responsible for meeting the statutory warranties. These include the supplier/retailer (IceTV) and the manufacturer/importer. As UEC Altech were apparently the OEM, that are presumably either manufacturer or importer. It is all to difficult for us to work out by Consumer affairs has the ability to work through these issues.

Ian
Title: Re: IceTV Resurrected
Post by: sam on October 18, 2015, 01:50:43 PM
Hi Dave i contacted 'mark.everingham@tphinsolvency.com.au' as you suggested with no reply & contacted David Dargie from NAS Australia for a replacement SKIPPA who was unable to help.
My question is what do i do with a faulty Skippa
regards Jim Szabo :-[

I think your only option now is to wait until the administration process is complete. Or maybe you could contact UEC, the company that is holding the Skippas - though I'd be surprised if they were any help.
-----
Hi Dave,

I also have a faulty SKIPPA that will not fully Boot or work and was to receive a Replacement SKIPPA before IceTV was put into Voluntary Administration.
Quote from IceTV Customer Support below:

Leon (IceTV Customer Support)
Oct 3, 1:54 PM
Hi Ronda,
Thank you for contacting IceTV Customer Service.
Sorry to hear you are having a problem with your new SKIPPA!
We are replacing some SKIPPA's that have similar problems which appear to actually be a hardware fault (and not a firmware issue), we will send you a reply paid postal order and replace your SKIPPA at the same time, this will probably only happen towards the end of next week however due to the long weekend getting in the way of the postal service.
Best Regards,
Leon 
IceTV Support Team
IceTV Pty Limited
Level 1/20 Chandos Street, St Leonards, NSW 2065
/End Quote:

I again contacted IceTV Support when the Replacement Skipper did not arrive and was advised by you Dave to contact  'mark.everingham@tphinsolvency.com.au'. Which I did as you suggested but again I also have had NO reply from Mr Everingham.

So, unless a Firmware Update which IceTV Support have indicated won't fix my SKIPPA as its a Hardware fault, can get my SKIPPA to function - I really can't use my IceTV Recording account. I've given all my EyeTV Elgato units away as I was not going to need them once I had SKIPPA :(

Kind Regards,
Ronni
Title: Re: IceTV Resurrected
Post by: achjimmy on October 18, 2015, 02:40:21 PM
Great  news guys and thanks for your efforts. Love ICE TV and will be happy to re subscribe.
Title: Re: IceTV Resurrected
Post by: Chopsus on October 18, 2015, 02:45:39 PM
However I have slight issue with the price. I am fine to loose existing subscription; but the price going forward is too high. You know doubt will get us old subscribers signing up as we are so used to the system, but that price will never grow the business.

Anyway my two sents, but glad still alive

Agree ... $8.99/month can buy actual content nowadays, and you guys are only selling a glorified guide ... The value is questionable for the average user with 1 machine.
Title: Re: IceTV Resurrected
Post by: IanL-S on October 18, 2015, 02:56:29 PM
There are two parts to the IceTV Service, the first is the guide and the second is the remote setting of timers (which is far more powerful than the native abilities of most, if not all, PVRs. For me the combination of both of these is well worth the proposed price.

If you think the price is too much, you do not have to pay it.

Ian
Title: Re: IceTV Resurrected
Post by: hoadie on October 18, 2015, 03:04:06 PM
There are two parts to the IceTV Service, the first is the guide and the second is the remote setting of timers (which is far more powerful than the native abilities of most, if not all, PVRs. For me the combination of both of these is well worth the proposed price.

If you think the price is too much, you do not have to pay it.

Ian
I agree; there are a lot of services provided beyond the provision of the EPG that for me is worth $8/m.
Title: Re: IceTV Resurrected
Post by: warkus on October 18, 2015, 03:07:46 PM
If anyone is in WA and want me to look at their faulty skippa I'm happy to help.
Title: Re: IceTV Resurrected
Post by: Lindsay on October 18, 2015, 03:09:41 PM
Bearing in mind all that has happened I am happy enough with the new arrangements.

I  subscribed in July 2008 at $99 pa. without expecting the price to fall, in fact I expected it to rise.
I expected then, that by now I'd have paid at least $700 in subscriptions but,  I've only paid $670.

I also bought a Skippa which I will not get - $423 lost on a punt on an early version of a product which I knew might not
meet my requirements,  as I bought it before all the specs were set.       My choice.

Had I waited I'd have found it would not have access to the FTA channel EPG as, at least,  a fail-safe; 
I would not have bought it - my choice.
So I'm down about $400 over 8 yrs - $1.00 a week - which I regard as just a small part of the cost of  living.

I will be resubscribing on a monthly basis, and will take up an annual subscription should it become available.
I think Dave, and the others involved in the rebirth, deserve my appreciation for their efforts in the past and of late.
My wish for annual subscription is a sign of the "goodwill" that I ascribe to their business and to their help in the past.
Title: Re: IceTV Resurrected
Post by: raymondjpg on October 18, 2015, 03:11:18 PM
I agree; there are a lot of services provided beyond the provision of the EPG that for me is worth $8/m.

I may be in the minority but I value the "What's on this (whatever)" emails as much as the EPG and interactive service. Probably because I don't watch much live TV to see what's coming up. I see that these emails are to resume under the new service.
Title: Re: IceTV Resurrected
Post by: IanL-S on October 18, 2015, 03:16:13 PM
I may be in the minority but I value the "What's on this (whatever)" emails as much as the EPG and interactive service. Probably because I don't watch much live TV to see what's coming up. I see that these emails are to resume under the new service.

I also find that information extremely useful ... I should have mentioned it in my earlier post.

Ian
Title: Re: IceTV Resurrected
Post by: hoadie on October 18, 2015, 03:39:46 PM
I started using IceTV when there were legal issues around the provision of EPG data in the mid to late 2000s. I had been using an XMLTV grabber for my Sage HTTV setup and Channel 9 managed to use legal threats to stop my (free) service provider so I moved to IceTV purely for the data. It was much more reliable (as you'd hope, as a fee-paying service) and added additional features such as the weekly emails etc. The widgets, web guide etc were next to no use to me as Sage wouldn't talk to IceTV as such. I was happy to pay a subscription for many many years, until 2012 when I bought a Humax PVR with lifetime TV guide.

I still have the Humax and now a Skippa, and I'm more than happy to pay a subscription because I'm able to reliably set series recordings, now days use the web guide and iPhone app for recordings and it gives me a consistent interface across different brands of PVRs.

The ease of use, especially with the female members of the household, make it worth it.

I hear the arguments that in this day and age no-one is watching FTA TV, Internet TV is the future et al. I get that - i have both Netflix and Stan accounts, watch between 5-10hrs a week content across both services, but most of my viewing is recorded current Australian content (I'll reluctantly admit that The Biggest Loser is one such show). TBL excepted, there's still a lot of quality content on FTA. Oh and right now, I'm playing back last night's recording of Rage.
Title: Re: IceTV Resurrected
Post by: bodogbodog on October 18, 2015, 03:40:15 PM
If anyone is in WA and want me to look at their faulty skippa I'm happy to help.
Mark - given the size of the unit making it easy to post and limited numbers in the market I suspect you might get takers from further afield
What sort of things are you thinking you can fix?
At this stage I suspect for most of us a new firmware release that provides stability is what we're really after
Title: Re: IceTV Resurrected
Post by: furbies on October 18, 2015, 04:12:21 PM
I too have been an IceTV subscriber for several years.

And as I have 8 (?) months left on my current subscription, I too would like for IceTV to come out with some sort of deal for those of us who have months left on our (now defunct) subscription. I renewed my last 12 months subscription a couple of months in advance.

I'd also vote for being able to buy a block of 3 months at a time.
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on October 18, 2015, 04:34:27 PM
At this stage I suspect for most of us a new firmware release that provides stability is what we're really after

For those looking for a firmware update to fix their Skippa's issues see:
http://support.icetv.com.au/entries/97066117-How-to-update-the-software-from-a-USB-stick
Title: Re: IceTV Resurrected
Post by: vader1111 on October 18, 2015, 04:38:15 PM
The biggest disappointment for me has been the lack of information coming from IceTV.  The only information I've received directly was the email sent out by the administrators.  The only way I discovered that the IceTV guide & reservation service was back online was when I saw an article on TVTonight.  I would have thought that getting the news out to the customers would have been a high priority, as soon as the system was "live" once again.
Title: Re: IceTV Resurrected
Post by: bodogbodog on October 18, 2015, 04:44:59 PM
For those looking for a firmware update to fix their Skippa's issues see:
http://support.icetv.com.au/entries/97066117-How-to-update-the-software-from-a-USB-stick

Thanks Dave - any indication of what it specifically fixes/introduces?
I'm guessing it does NOT allow Skippa to access the FTA guide  ???
Title: Re: IceTV Resurrected
Post by: hoadie on October 18, 2015, 04:50:22 PM
For those looking for a firmware update to fix their Skippa's issues see:
http://support.icetv.com.au/entries/97066117-How-to-update-the-software-from-a-USB-stick

Thanks Dave - any indication of what it specifically fixes/introduces?
I'm guessing it does NOT allow Skippa to access the FTA guide  ???

I've just installed it and I am 99.99% sure that's a no with regards to accessing the FTA guide.

BTW, thanks Dave, it went on without a fuss. I'm hoping this will fix the issues with AutoSkip being stuck on the same recording since the 11th.
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on October 18, 2015, 04:51:31 PM
My Automatic Renewal starts on the 22nd October.
Do I cancel and wait for the $7.99 charges to start?

Hi Geoff,

I've extended your subscription a bit to keep you going until we get the payment gateway setup.
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on October 18, 2015, 05:21:06 PM
The investor is risking a lot of his family's money to resurrect the business. To be able to provide yearly subscriptions would require another $250,000 be deposited with their bank as security for unused service provision. When the original IceTV was first founded in 2005 it also started with only monthly subscriptions, with the option of yearly subscriptions becoming available after about 3 years of steady trading. So annual subscriptions won't be available for a while.
Title: Re: IceTV Resurrected
Post by: bodogbodog on October 18, 2015, 05:28:59 PM
I've just installed it and I am 99.99% sure that's a no with regards to accessing the FTA guide.

I'm 100% sure  ;D

I'll be interested to hear from others on how they find stability with this version
I find when Skippa is busy working on auto skip processing it can become very unresponsive and exhibit unpredictable behaviour - maybe it's just my unit....
Title: Re: IceTV Resurrected
Post by: GXK on October 18, 2015, 05:29:40 PM
Thanks for the skippa firmware update. I have just installed it and am hopeful that this version will do the trick.
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on October 18, 2015, 05:47:01 PM
Hi Dave i contacted 'mark.everingham@tphinsolvency.com.au' as you suggested with no reply & contacted David Dargie from NAS Australia for a replacement SKIPPA who was unable to help.
My question is what do i do with a faulty Skippa
regards Jim Szabo :-[

I think your only option now is to wait until the administration process is complete. Or maybe you could contact UEC, the company that is holding the Skippas - though I'd be surprised if they were any help.

Correct. Wait and see what the administrator's report contains.

The chances are probably zero that the manufacturer will honor the warranty as UEC has ceased all business in Australia and NAS did not take up the Skippa distribution and servicing (as a commercially viable proposition to IceTV). Both of which contributed to IceTV's Voluntary Administration.

Depending on what is actually wrong with your Skippa you may find that warkus is able to repair it for a reasonable cost, or the latest software update may solve your problem.
http://support.icetv.com.au/entries/97066117-How-to-update-the-software-from-a-USB-stick
Title: Re: IceTV Resurrected
Post by: Eelsfan05 on October 18, 2015, 08:33:00 PM
So when will existing customers be cancelled?
Title: Re: IceTV Resurrected
Post by: Mr_Q on October 18, 2015, 10:01:54 PM
How about a month's subscription for every year of lost fees from the previous entity? Keep us happy in my opinion and cash should still flow. If you're worried about the initial months, then rebate us later.
+1
Something like every 12th month free for existing customers would be a great way to reward loyalty.

Given that any customers not using this forum will have so far only have had the email from the administrators I'd suggest an email from the new IceTV explaining what's happening might be a good idea too.
Title: Re: IceTV Resurrected
Post by: Paul55 on October 18, 2015, 10:58:39 PM
Given that any customers not using this forum will have so far only have had the email from the administrators I'd suggest an email from the new IceTV explaining what's happening might be a good idea too.

I'm no expert in these matters, but maybe all correspondence must come from the administrators while IceTV is under their control.
Title: Re: IceTV Resurrected
Post by: Flyeroz on October 19, 2015, 01:23:04 AM
Good to see IceTV is resurrected & people can keep their jobs. :)
I have been a subscriber since 2007 & still have just under 4 years of prepaid subscription left.
As I've been unable to work since 2012 due to work related accident I found the pre paid discounts to be a great help financially.
I fully understand current situation, but am afraid I will not be able to afford the new monthly payment - most of our money pay the ongoing medical bills. :(
It will be a very sad day when our current subscription expires since IceTV is such a great service, but such is life.
I am glad you guys kept your jobs, especially since I lost mine.
Hope the future is bright.
Title: Re: IceTV Resurrected
Post by: Mr_Q on October 19, 2015, 08:24:19 AM
I'm no expert in these matters, but maybe all correspondence must come from the administrators while IceTV is under their control.
Maybe, but we keep getting told the "new" IceTV is a different company. Surely they could email something out: "we're all new and improved and here's an offer for customers willing to give us a chance ...".

At the moment the only email I have is the "IceTV is out of business" one. That's probably not going to help customers or IceTV.

I'm glad the service looks like it's going to continue and I understand that there's probably a mess behind the scenes, but they have our contact details and an email isn't the most complicated thing to organise.
Title: Re: IceTV Resurrected
Post by: gibster on October 19, 2015, 09:36:13 AM
There are two parts to the IceTV Service, the first is the guide and the second is the remote setting of timers (which is far more powerful than the native abilities of most, if not all, PVRs. For me the combination of both of these is well worth the proposed price.

If you think the price is too much, you do not have to pay it.

Ian

I agree. It's an excellent service.

Should be a way to "Like" a post without having to actually post :)

gib
Title: Re: IceTV Resurrected
Post by: raj on October 19, 2015, 09:49:05 AM
Goods News Everyone

The necessary staff with IceTV experience have returned and the IceTV TV Guide will resume being updated from tomorrow.

Existing accounts, including series recordings etc, remain intact. But unfortunately any remaining time on existing subscriptions from the old IceTV company will expire *soon.

Not necessarily great news.

It is a matter of just weeks ago that IceTV ran a promotion where they were quite happy to offer extensions to subscriptions and take money all the while knowing that they were in trouble. It is never a case of everything going along smoothly and then suddenly falling off the cliff. It was late August with no hint of a problem that saw me extend my subscription that I had a while to run with. I did this because there was no hint of any issue and I figured that I would take it up with there being a mutual benefit to both parties. Then just weeks later I get the e-mail saying that the company is in administration!

My account status with years to go on it all makes this a little hollow. About the only thing in its favour for subscribers to any new service is that the most you can lose is $7.99 rather than the several hundred dollars.
Title: Re: IceTV Resurrected
Post by: raj on October 19, 2015, 09:59:59 AM
I agree; there are a lot of services provided beyond the provision of the EPG that for me is worth $8/m.

That may be the case if you were just paying a $7.99/month fee, but IceTV gladly took $149 from me last year and $125 from me in late August this year, so it is hard to see how that then becomes worth it.

As a minimum, the most recent payment should be returned as there is no way that management would not have known there was a problem then. These things do not happen so suddenly.

What would be your reaction if you had to pay close to $25/month or more? Would it be worthwhile then? In my case given I have something approaching $250 going to dust in the space of a few weeks makes it not so good at all!
Title: Re: IceTV Resurrected
Post by: eafywan on October 19, 2015, 11:01:54 AM
I must admit that we voted "No" we wouldn't be interested in a month to month subscription but can tell you now, we'll definitely be signing back on when it is available. There really is nothing even close to as good as what Ice TV does out there at the moment for the same sort of price. Personally, I like the idea of month to month as we did lose out on a 5 year subscription only 12 months in, so we won' t be doing that again, even if it becomes available. Oh, and good to see that the staff have kept their jobs, that is really the most important thing here.
Title: Re: IceTV Resurrected
Post by: michaelwho on October 19, 2015, 11:11:36 AM
I agree; there are a lot of services provided beyond the provision of the EPG that for me is worth $8/m.

That may be the case if you were just paying a $7.99/month fee, but IceTV gladly took $149 from me last year and $125 from me in late August this year, so it is hard to see how that then becomes worth it.

As a minimum, the most recent payment should be returned as there is no way that management would not have known there was a problem then. These things do not happen so suddenly.

What would be your reaction if you had to pay close to $25/month or more? Would it be worthwhile then? In my case given I have something approaching $250 going to dust in the space of a few weeks makes it not so good at all!

I have sympathy for you but that previous money is a sunk cost. Whether you use ice tv from here on or not that money is still sunk. You can struggle with EPG programming or pay $7.99 and make your life easier.

Title: Re: IceTV Resurrected
Post by: raj on October 19, 2015, 11:32:50 AM
Oh, and good to see that the staff have kept their jobs, that is really the most important thing here.
Hopefully NOT the ones that saw the company end up in the state that it is, otherwise, this might end up as the definitive phoenix company.
Title: Re: IceTV Resurrected
Post by: eafywan on October 19, 2015, 11:36:41 AM
Oh, and good to see that the staff have kept their jobs, that is really the most important thing here.
Hopefully NOT the ones that saw the company end up in the state that it is, otherwise, this might end up as the definitive phoenix company.

Yeah, I wasn't meaning the directors or CEO, I was referring to the ones that do the actual work... ;)
Title: Re: IceTV Resurrected
Post by: raj on October 19, 2015, 11:51:25 AM
About the only thing that might sway those taken for a ride will be that they are only going to be out by $7.99 if things go pear shaped.

Essentially, the new owners are on notice. Screw with the customers, and they will end up being screwed as well, because there are no more chances.

If they cannot make a go of it, don't promise something that you know cannot be delivered.
Title: Re: IceTV Resurrected
Post by: warkus on October 19, 2015, 12:06:41 PM
It's not new owners.

It's the same old, Colin o'brien is back behind the relaunch.


Mark
Title: Re: IceTV Resurrected
Post by: zoszos68 on October 19, 2015, 12:19:23 PM
I may as well ask what has happened to Heinz Herman? I hope he is not involved this time.

And I will be paying the new price etc.

Kevin
Title: Re: IceTV Resurrected
Post by: rossl on October 19, 2015, 01:19:46 PM
I've been an IceTV subscriber since 2010 and yes, I will also lose on my subscriptions which were paid up to 2020. However I like the IceTV service and the ability to simply program both my devices (Topfield 2460 1TB and Humax 7500T 1TB) from my Ipad, and I had also been planning on adding a Skippa to my stable to cover the conflicts that sometimes occur with not enough tuners. I also have a Foxtel IQ2 and where necessary record some FTA to that device. However, I will be subscribing to the new IceTV monthly service when it becomes available. I've had it too easy for so long with IceTV that I cannot do without, so am prepared to risk $8 a month.

I have also just been advised by Paypal that my claim for a refund on a Skippa I had ordered (but never arrived) has been successful.
Title: Re: IceTV Resurrected
Post by: FrontLineFodder on October 19, 2015, 03:35:58 PM
Thank you

I can breath again, I was dreading having to reconfigure MythTV to use EIT.

now about that new XML api :-D

Adam
Title: Re: IceTV Resurrected
Post by: sam3667 on October 19, 2015, 03:45:08 PM
Yep, had started to reconfigure my Mythtv to use the FTA stream guide... then had to set it all back.. At least Mythtv would still have functioned even though with a inferior guide...
Title: Re: IceTV Resurrected
Post by: dmulds on October 19, 2015, 03:56:33 PM
My Automatic Renewal starts on the 22nd October.
Do I cancel and wait for the $7.99 charges to start?

Hi Geoff,

I've extended your subscription a bit to keep you going until we get the payment gateway setup.

Hi Dave,

My subscription ends tomorrow, can you please extend it until you get the payment gateway setup?

Cheers, Dave
Title: Re: IceTV Resurrected
Post by: seanf on October 19, 2015, 06:52:23 PM
I have been reading through these posts with interest since I heard the terrible news about icetv going into Administration. To my surprise I have been with them since May 2008 and over the years paid various full price and discounted price subscriptions, my last payment being a 4 years subscription from July last year for $149 - therefor losing around 2 3/4 years of prepaid subscription.

Doing a quick calc on what I have paid over the years works out to around $6.80 per month.

For me icetv has operated flawlessly over the years, it runs in the background on my HTPC (windows 7 MCE) and my wife and I use the iPhone Icetv app to set recordings no matter where we are.

Prior to the news about the icetv resurrection, I did look at alternate options for downloading detailed EPG - has anyone used the bigscreenglobal.com (bigscreen epg program)? It appears to be able to download EPG from various sites.

Had Icetv gone it would have almost certainly been the death of my HTPC, with Microsoft not continuing with Media Centre and a reliable program guide not being available it would have been very difficult to maintain (ease of use for my wife / kids) unless the bigscreenglobal.com product worked out.

Personally I am OK paying the new monthly subscription and hope the guide data/upcoming shows etc. is as detailed as it previously was. Once the monthly subscriptions build up their funds/bank balance it would be nice to see Icetv provide some sort of discounts to previous subscribers who lost out with the skippa disaster and prepaid yearly subscriptions.

Sean
Title: Re: IceTV Resurrected
Post by: iandi on October 19, 2015, 07:00:45 PM
Just did a quick calculation and, including the 5 year subscription I paid in January, IceTV has cost me $5.36 per month since 2009.
So I'm certainly happy to pay $8 per month for the convenience and ease that it provides.

Also FYI I've also just received a email from the Administrators with an update (as I'm sure many others will have.
Title: Re: IceTV Resurrected
Post by: tb123 on October 19, 2015, 07:09:30 PM
Ok, so I'm a little confused. Just received an email regarding an update from the administrators. Part of it is a link to click on to accept electronic communications, but also an "informal proof of debt" form that looks like it's meant to printed and signed. I have no idea what I'm supposed to do with this or if it actually pertains to me?
Title: Re: IceTV Resurrected
Post by: simoncasey on October 19, 2015, 07:35:56 PM
Anybody who bought a subscription in advance and didn't receive it is a potential creditor. To be considered as a creditor you need to complete the form. You may then get some money back.
Title: Re: IceTV Resurrected
Post by: tb123 on October 19, 2015, 07:40:09 PM
So two months ago I signed up for a 5 year subscription for around $124. Is that what I'm supposed to claim. Have no idea if it was "secured" or not, or what that even actually means...
Title: Re: IceTV Resurrected
Post by: spinifex on October 19, 2015, 07:41:49 PM
First part of the email from the creditors, relating to IceTv.

"Dear Subscriber,

We are pleased to advise that after a successful campaign to secure alternative support for the ICE TV products and services (Cloud based Smart recording, Website and App access, Synopses feeds, New Show alerts, Electronic Program Guide) we are now transferring the operations to a company recently formed specifically to take-over and continue the services.

This company will have all the rights and responsibilities for the continuation of the service commencing immediately. I advise there will be no interruption to the service and you will be able to re-subscribe using the existing IceTV website which will take payment through a payment gateway in the new company's name. In that respect a communication will follow this email from IceTV which will let you know how the service will operate and how you can remain a recipient of that service."

We thank you for your patience through this disruptive period.
Title: Re: IceTV Resurrected
Post by: IanL-S on October 19, 2015, 07:47:58 PM
So two months ago I signed up for a 5 year subscription for around $124. Is that what I'm supposed to claim. Have no idea if it was "secured" or not, or what that even actually means...

All subscription related claims are unsecured. I suggest that you include in the form the duration of your subscriptions (for example 5 years ending on 1 June 2020) and how much you paid for it (include the date of payment); if relevant you should also include the unlimited subscription to IceTV and AdSkipping if you purchased a SKIPPA. Not sure if you can claim for lost warranty cover for the SKIPPA.

I looks like they expect you to fill in the form, scan it and email it back to them. OK if you have a scanner, but otherwise problematic.

I am doubtful that we are likely to get anything back, but there is no harm in trying.

Ian
Title: Re: IceTV Resurrected
Post by: tb123 on October 19, 2015, 07:52:28 PM
Thanks for that Ian
Title: Re: IceTV Resurrected
Post by: zoszos68 on October 19, 2015, 08:58:23 PM
So two months ago I signed up for a 5 year subscription for around $124. Is that what I'm supposed to claim. Have no idea if it was "secured" or not, or what that even actually means...

All subscription related claims are unsecured. I suggest that you include in the form the duration of your subscriptions (for example 5 years ending on 1 June 2020) and how much you paid for it (include the date of payment); if relevant you should also include the unlimited subscription to IceTV and AdSkipping if you purchased a SKIPPA. Not sure if you can claim for lost warranty cover for the SKIPPA.

I looks like they expect you to fill in the form, scan it and email it back to them. OK if you have a scanner, but otherwise problematic.

If you use the tools in adobe readers latest version you can type in the document  and highlight and sign.
I have already emailed mine.

Kevin

I am doubtful that we are likely to get anything back, but there is no harm in trying.

Ian
Title: Re: IceTV Resurrected
Post by: drumkit on October 20, 2015, 12:12:50 AM
I'm a little confused on the timeline here.

Ice TV owned and run by Chris OBrien

A number of customers prepaid their service agreements in advance
A number of customers paid and didn't get their PVR's

So IceTV had a financial issue and went into administration.   

Administrators came in an essentially put the business up for sale because Chris's business could no longer function.

Chris came back in and bought the company back less all the obligations he previously had before it went broke.

Consequently, the owners of the old IceTV are the owners of the new IceTV less all the obligations they had to their customers (not to mention creditors and presumably staff as well).

All the customers are meant to run back and rebuy their services (not to mention hardware) from the same person who took their previous money?

Am I missing something here?   Are we meant to feel happy about that ?



Don't get me wrong.  Im glad the staff still have a job to come back and previously I was quite happy with IceTV.  I was even sad for the owners and staff of IceTV when it went broke.  But to see the same owner step back in and keep running with the company makes me feel like this is a bit poor form.  How do we trust that the new company wont just follow the previous one taking all the customers money again?

I was all set to rejoin icetv until I saw the same director on the from line in my friendly email I just received.

Perhaps I have missed something ?
Title: Re: IceTV Resurrected
Post by: spinifex on October 20, 2015, 01:23:21 AM
My Automatic Renewal starts on the 22nd October.
Do I cancel and wait for the $7.99 charges to start?

Hi Geoff,

I've extended your subscription a bit to keep you going until we get the payment gateway setup.

Hi Dave,

My subscription ends tomorrow, can you please extend it until you get the payment gateway setup?

Cheers, Dave

Part of an email i got from IceTv, which should put your mind at ease.
"Because it will take at least a week to get the on-line payment gateway set up we are happy to provide the EPG data to all our subscribers free-of-charge until that time, including those that lapse."
Title: Re: IceTV Resurrected
Post by: GaryT on October 20, 2015, 06:11:03 AM
Perhaps I have missed something ?

I do not think you've missed much. Sounds like a pretty good summary to me !
Title: Re: IceTV Resurrected
Post by: Paul55 on October 20, 2015, 08:14:23 AM
Perhaps I have missed something ?

I do not think you've missed much. Sounds like a pretty good summary to me !

A simplistic summary from the point of view of an angry, hurt 'victim'. Just because vengeance isn't being wreaked upon those you have decided are 'guilty', you are taking your bat and ball and going home. Seriously?

The fact is there is a very limited pool of people capable of managing this service - and even less who would have been able to maintain the service without a break. You either want the service or you don't - you don't get to choose who runs it unless you cough the money the buy and run the business yourself.
I understand that customers are annoyed - I lost more than 5 years of subscriptions myself. But we need to get over it - what has happened has happened. The proper process was enacted and independent auditors/administrators have found a way ahead that keeps the service running and staff employed.

I see people expressing concern for the IceTV employees and, in the same post, stating they won't be subscribing to the service they obviously value because they aren't happy with how the situation has been (successfully) resolved. If the new IceTV isn't profitable, those very employees will lose their jobs. A bit hypocritical IMO.
Title: Re: IceTV Resurrected
Post by: jeisner on October 20, 2015, 09:07:04 AM
Consequently, the owners of the old IceTV are the owners of the new IceTV less all the obligations they had to their customers (not to mention creditors and presumably staff as well).

All the customers are meant to run back and rebuy their services (not to mention hardware) from the same person who took their previous money?

Am I missing something here?   Are we meant to feel happy about that ?

Not really, the phoenix has risen..

Personally it has been good for me as it caused me to investigate the TAPs available for my topfield and I discovered SMARTEPG. As I really only record less than half a dozen shows a week (on series link) this has worked out well as I can make do without ICETV using SMARTEPG and WEBCONTROL.
Title: Re: IceTV Resurrected
Post by: simoncasey on October 20, 2015, 10:06:17 AM
I'm a little confused on the timeline here.

Ice TV owned and run by Chris OBrien

A number of customers prepaid their service agreements in advance
A number of customers paid and didn't get their PVR's

So IceTV had a financial issue and went into administration.   

Administrators came in an essentially put the business up for sale because Chris's business could no longer function.

Chris came back in and bought the company back less all the obligations he previously had before it went broke.

Consequently, the owners of the old IceTV are the owners of the new IceTV less all the obligations they had to their customers (not to mention creditors and presumably staff as well).

All the customers are meant to run back and rebuy their services (not to mention hardware) from the same person who took their previous money?

Am I missing something here?   Are we meant to feel happy about that ?



Don't get me wrong.  Im glad the staff still have a job to come back and previously I was quite happy with IceTV.  I was even sad for the owners and staff of IceTV when it went broke.  But to see the same owner step back in and keep running with the company makes me feel like this is a bit poor form.  How do we trust that the new company wont just follow the previous one taking all the customers money again?

I was all set to rejoin icetv until I saw the same director on the from line in my friendly email I just received.

Perhaps I have missed something ?

I think there's certainly a complex issue. The same person providing the service before and after has some benefits in terms of the service of the epg and guide. We should await for the results of the administrators report and if anything gets returned to the creditors from the original company and to see where the problems were. From what we've been provided, the problem appears to be with skippa and its supplier. What I would like to see is how much of the creditors money is still with the supplier and how much was lost by icetv. If we register as creditors, then we should receive that info.

In terms of what's stopping them taking our money again? In the first place they lost our money, rather than took it. It's a pedantic difference but important. From my personal position, it doesn't appear as if the epg service was in difficulty, and that part of the business along wth the subscribers has been the victim of the skippa issues. If they continue with just an epg service, that would be reasonable in my opinion. If they start another pvr using the upfront epg subscriptions, that would be different.
Title: Re: IceTV Resurrected
Post by: prl on October 20, 2015, 11:18:00 AM
...
Perhaps I have missed something ?
Only, really, that this is not an uncommon situation when a company goes into administration in a state where there are useful assets in the company that can be bought by someone else. The money from that sale goes to the company's creditors, the administrators first, then secured creditors, then unsecured creditors (like subscribers). There is rarely enough to pay the creditors in full, especially not the unsecured creditors.

In this case the assets have been bought by a company owned (at least in part) by the former (I presume major) shareholder in IceTV Pty Ltd, Colin O'Brien. That's also not a particularly unusual way that these things happen.

If you request the administrators report, what happened will be spelt out in a good deal more detail and with more factual basis than what is available currently on Web forums.
Title: Re: IceTV Resurrected
Post by: dcoggins on October 20, 2015, 11:22:13 AM

(snip)

The fact is there is a very limited pool of people capable of managing this service - and even less who would have been able to maintain the service without a break. You either want the service or you don't - you don't get to choose who runs it unless you cough the money the buy and run the business yourself.
I understand that customers are annoyed - I lost more than 5 years of subscriptions myself. But we need to get over it - what has happened has happened. The proper process was enacted and independent auditors/administrators have found a way ahead that keeps the service running and staff employed.

I see people expressing concern for the IceTV employees and, in the same post, stating they won't be subscribing to the service they obviously value because they aren't happy with how the situation has been (successfully) resolved. If the new IceTV isn't profitable, those very employees will lose their jobs. A bit hypocritical IMO.

My view exactly. What's done is done, mistakes were made, lessons hopefully learned, let's all move on. Personally I'm glad to see the epg service continuing, I wasn't looking forward to messing around organising a new one.
Title: Re: IceTV Resurrected
Post by: prl on October 20, 2015, 11:27:01 AM
...
In terms of what's stopping them taking our money again? In the first place they lost our money, rather than took it. It's a pedantic difference but important. ...
It's also a different "them". The IceTV Pty Ltd that we paid our money to is not the entity that we will be paying the new subscriptions to, even though the ownership of the two entities is likely to be similar.
Title: Re: IceTV Resurrected
Post by: wide_screen on October 20, 2015, 01:15:05 PM
I'm a little confused on the timeline here.

Ice TV owned and run by Chris OBrien

A number of customers prepaid their service agreements in advance
A number of customers paid and didn't get their PVR's

So IceTV had a financial issue and went into administration.   

Administrators came in an essentially put the business up for sale because Chris's business could no longer function.

Chris came back in and bought the company back less all the obligations he previously had before it went broke.

Consequently, the owners of the old IceTV are the owners of the new IceTV less all the obligations they had to their customers (not to mention creditors and presumably staff as well).

All the customers are meant to run back and rebuy their services (not to mention hardware) from the same person who took their previous money?

Am I missing something here?   Are we meant to feel happy about that ?



Don't get me wrong.  Im glad the staff still have a job to come back and previously I was quite happy with IceTV.  I was even sad for the owners and staff of IceTV when it went broke.  But to see the same owner step back in and keep running with the company makes me feel like this is a bit poor form.  How do we trust that the new company wont just follow the previous one taking all the customers money again?

I was all set to rejoin icetv until I saw the same director on the from line in my friendly email I just received.

Perhaps I have missed something ?

Information on the ASIC site regarding pheonix activity by companies, some of which is illegal apparently:

http://asic.gov.au/for-business/your-business/small-business/compliance-for-small-business/small-business-illegal-phoenix-activity/
Title: Re: IceTV Resurrected
Post by: simoncasey on October 20, 2015, 01:41:25 PM
...
In terms of what's stopping them taking our money again? In the first place they lost our money, rather than took it. It's a pedantic difference but important. ...
It's also a different "them". The IceTV Pty Ltd that we paid our money to is not the entity that we will be paying the new subscriptions to, even though the ownership of the two entities is likely to be similar.

I note from ASIC that a company IceTv Australia Pty Limited ACN 608 718 770 was registered on 13/10/2015, ie deadline day for responding to Colin O'Brien's request for yes/no if we would pay $7.99
Title: Re: IceTV Resurrected
Post by: raj on October 20, 2015, 01:53:04 PM
I'm a little confused on the timeline here.
...
Perhaps I have missed something ?

No, you have not. There is a well known crane manufacturer that does the same thing. Over the past 30 years, it has had numerous bouts of administration where they have risen from the ashes. The common thing is that the new name always starts with a V.

In this case, it comes down to the how much is owed, and whether the bank (generally the only secured creditor) is open to an offer.

What happens is that someone who know the bank is not going to get far will approach the bank and make them an offer. The secured creditor knows that the way to get the most is to keep the administrators hands off the assets as they will quickly dwindle. The other group is lawyers. The last thing they want is for it to end up in court.

So, an offer is made to the secured creditor to buy its debt for a very small amount. The bank will be able to offset its income against the loss, so the bank might have received only say 20 c in the $ if it went through normally. Someone with money might offer the bank say 10 c in the dollar or even less. The bank knows it will get this immediately, whereas in administration, it could drag on for years and the bank might actually end up with only 1 or 2 c in the dollar.

So, the company starts again minus the debts.

So, there are a couple of things to do. The first is to complete and mail in the POD document the administrators have sent out. You can get your transaction history, and the renewals are always added to the end of any existing subscription.

The next is to never go for a long subscription period as you have no way of knowing how long a company will be in business for.

In the case of IceTV, my guess is that it was the attempt to get into the PVR marked that was the cause of the current problems. Product development is a money pit, and the assumption here was that the first attempt would be successful. The reality is that there are many failed products that go through the development cycle before you get your first successful one. Why do you think companies buy out competitors rather than compete?
Title: Re: IceTV Resurrected
Post by: wackers on October 20, 2015, 03:21:31 PM
Great news that IceTV will continue as a service.

From my understanding our accounts remain intact along with scheduling settings, which is great as it saves me having to setup everything again. Only problem I seem to be having is that my DP-P1 doesn't seem to be able to contact IceTV to download the EPG from IceTV.

Does anyone know what is happening here? Are the servers up, or is it just me?

Cheers.
Title: Re: IceTV Resurrected
Post by: Cashie on October 20, 2015, 03:23:29 PM
Perhaps I have missed something ?

I do not think you've missed much. Sounds like a pretty good summary to me !


I see people expressing concern for the IceTV employees and, in the same post, stating they won't be subscribing to the service they obviously value because they aren't happy with how the situation has been (successfully) resolved. If the new IceTV isn't profitable, those very employees will lose their jobs. A bit hypocritical IMO.

I also feel for the employees, but I won't be stumping up another $8 a month for the service.
I can't see the hypocrisy you mention though, I've lost many years of my subscription and I have decided the new charges are unreasonable for the service and I've found an alternative solution (TiVo).
Title: Re: IceTV Resurrected
Post by: prl on October 20, 2015, 04:08:39 PM
Great news that IceTV will continue as a service.

From my understanding our accounts remain intact along with scheduling settings, which is great as it saves me having to setup everything again. Only problem I seem to be having is that my DP-P1 doesn't seem to be able to contact IceTV to download the EPG from IceTV.

Does anyone know what is happening here? Are the servers up, or is it just me?

Cheers.

Our Beyonwiz T4 last contacted the IceTV servers today, 20 October, 2015 at 03:52pm. Our DPs last contacted the servers 19 October, 2015 at 09:13pm, but they probably haven't run today.
Title: Re: IceTV Resurrected
Post by: warkus on October 20, 2015, 04:15:17 PM
My P2 successfully contacted IceTV about 2 hours ago, working fine...

Mark
Title: Re: IceTV Resurrected
Post by: wackers on October 20, 2015, 05:06:23 PM
My P2 successfully contacted IceTV about 2 hours ago, working fine...

Mark

Thanks for the fast responses. I'll look into my network for the issue.
Title: Re: IceTV Resurrected
Post by: antman on October 20, 2015, 05:12:53 PM
I'm a little confused on the timeline here.
...
Perhaps I have missed something ?

No, you have not. There is a well known crane manufacturer that does the same thing. Over the past 30 years, it has had numerous bouts of administration where they have risen from the ashes. The common thing is that the new name always starts with a V.

In this case, it comes down to the how much is owed, and whether the bank (generally the only secured creditor) is open to an offer.

What happens is that someone who know the bank is not going to get far will approach the bank and make them an offer. The secured creditor knows that the way to get the most is to keep the administrators hands off the assets as they will quickly dwindle. The other group is lawyers. The last thing they want is for it to end up in court.

So, an offer is made to the secured creditor to buy its debt for a very small amount. The bank will be able to offset its income against the loss, so the bank might have received only say 20 c in the $ if it went through normally. Someone with money might offer the bank say 10 c in the dollar or even less. The bank knows it will get this immediately, whereas in administration, it could drag on for years and the bank might actually end up with only 1 or 2 c in the dollar.

So, the company starts again minus the debts.

So, there are a couple of things to do. The first is to complete and mail in the POD document the administrators have sent out. You can get your transaction history, and the renewals are always added to the end of any existing subscription.

The next is to never go for a long subscription period as you have no way of knowing how long a company will be in business for.

In the case of IceTV, my guess is that it was the attempt to get into the PVR marked that was the cause of the current problems. Product development is a money pit, and the assumption here was that the first attempt would be successful. The reality is that there are many failed products that go through the development cycle before you get your first successful one. Why do you think companies buy out competitors rather than compete?

It doesn't appear that is what has happened here. In this case, a new company has purchased the assets of the company in administration (it appears only those assets related to the EPG and related services as well as the business name "IceTV" but not any assets related to the Skippa) with a view to operating them to provide a similar service to that provided by the original company. Only those assets have been acquired and no debt has been paid out: all of the debts and other obligations (as well as the rights and benefits) of the previous company stay with that company under the control of the administrator. The offer would have been made to, and accepted by, the administrator, not any of the secured creditors (proofs of debt have not been finalised yet) There has been no indication yet that any creditors have been paid out or a scheme of arrangement entered into nor whether any liabilities have been carried over in relation to employees (accrued annual leave, long service leave, etc.) who have been employed by the new company. Whatever was paid for the assets will go into the pool available to pay out the administrators and then creditors according to the order of priority set down by the relevant laws, predominantly the (Commonwealth) Corporations Act.
Title: Re: IceTV Resurrected
Post by: hutch on October 20, 2015, 05:24:37 PM
I am one year into a four year subscription. I paid $140 it. Seeing as IceTV is still IceTV (resurrected), I think my subscription should be honoured.
Title: Re: IceTV Resurrected
Post by: simoncasey on October 20, 2015, 05:45:26 PM
I am one year into a four year subscription. I paid $140 it. Seeing as IceTV is still IceTV (resurrected), I think my subscription should be honoured.

It won't be. You need to claim what you have lost as a creditor.
Title: Re: IceTV Resurrected
Post by: simoncasey on October 20, 2015, 05:49:17 PM
Quote from: antman
The offer would have been made to, and accepted by, the administrator, not any of the secured creditors (proofs of debt have not been finalised yet)
The meeting on Friday was the first meeting of the creditors so I think they would have agreed it.
Title: Re: IceTV Resurrected
Post by: antman on October 20, 2015, 05:49:39 PM
I am one year into a four year subscription. I paid $140 it. Seeing as IceTV is still IceTV (resurrected), I think my subscription should be honoured.

Not true. It's a new company. At least one of the directors of the old company is a director of the new company but I haven't seen any information on other directors or the shareholders. They have employed some of the employees of the old company who know how to use the assets they have acquired to run the EPG service and related services.

What they haven't acquired is the cashflow (or cash) or of the old company so, given that they are starting from scratch, how do they pay the bills (including staff wages) if they "honour" subscriptions paid to a different business that has gone bust (not that they have any legal obligations to honour the obligations owed by a separate company)?
Title: Re: IceTV Resurrected
Post by: antman on October 20, 2015, 05:55:51 PM
Quote from: antman
The offer would have been made to, and accepted by, the administrator, not any of the secured creditors (proofs of debt have not been finalised yet)
The meeting on Friday was the first meeting of the creditors so I think they would have agreed it.

Probably, but the purchasers would not have made the offer to the creditors and the creditors wouldn't have received any money and still may not, depending on what is available once the liquidation has finished. There can't be any distribution to creditors while the process of identifying them is still on foot, among many other reasons. I accept that the administrator's acceptance was possibly subject to agreement at the creditors' meeting but I don't think that the administrators would be obliged to obtain the agreement of creditors unless they enter into a scheme of arrangement.
Title: Re: IceTV Resurrected
Post by: TimC on October 20, 2015, 06:35:01 PM
I have decided the new charges are unreasonable for the service and I've found an alternative solution (TiVo).

Good for you. 

However I have yet to see anything that does what IceTV does. It saves me the time to go hunting through guides each week to find what I want to record.
To me it is well worth $8 a month. As for trust, I don't care. If they go bust again, I'll lose $8. Big deal.

However, I am curious why so many seem to be venting on IceTV when UEC/Altech seems to be more likely to be the problem.
From what I have read, they appear to have been throwing their weight around by changing the terms of payments with little or no notice.

While I look forward to finding out where the up-front money paid for the Skippas ended up, I can also appreciate that in business, having a pool of money sitting in a low interest bank account while you are waiting for something to happen is just plain dumb.  You put it where you can get the best return on investment.
However when a supplier changes the terms of payments you may not be able to access it quickly enough and that can be terminal.

IceTV chose to go into voluntary administration instead of waiting for UEC/Altech to force the issue.
At least one of their original owners has reinvested money to keep at least the EPG service running. I don't see that as dishonourable.

UEC/Altech appear to have just closed their doors and shut up shop (with all the remaining Skippas).  It seems that to them, writing off the remaining Skippas was easier than waiting for IceTV to sort out its cashflow. They seem to have little concern for what happens to IceTV, or those people that have paid up front. My guess is that there was a bit of fault on both sides, but when a huge multinational clashes with a relatively small Australian business guess who gets smashed.

Granted IceTV should have been better prepared and as a result lots of people are getting hurt, although it seems to be Papal and the credit card companies are more likely to bear the brunt of most of it. The fact that the company is in administration does not automatically mean there has been some skullduggery on IceTVs part.

Title: Re: IceTV Resurrected
Post by: Dacho on October 20, 2015, 06:35:54 PM
Dave that's fantastic news, your support over the years has been exceptional.
Not many places you can ring on a Saturday to find they are in the process of responding to the email you've just sent and then fix things while your on the phone.
Using EPG on TV compared to icetv has always lead me and my wife to want icetv, with icetv removing the pause between changing channels.
Skippa is my 3rd STB connected to ICETV and I'm up for continuing paying an ongoing subscription.
Nice to have the latest Firmware and the autoskip processing now not getting stuck on files.
All the best to the team and also thanks for taking the risk of producing the perfect STB with ICETV integration.
D
Title: Re: IceTV Resurrected
Post by: antman on October 20, 2015, 07:22:11 PM
I have decided the new charges are unreasonable for the service and I've found an alternative solution (TiVo).

Good for you. 

However I have yet to see anything that does what IceTV does. It saves me the time to go hunting through guides each week to find what I want to record.
To me it is well worth $8 a month. As for trust, I don't care. If they go bust again, I'll lose $8. Big deal.

That's how I look at it too.

However, I am curious why so many seem to be venting on IceTV when UEC/Altech seems to be more likely to be the problem.
From what I have read, they appear to have been throwing their weight around by changing the terms of payments with little or no notice.

I'm curious about that too. I wonder whether there is any possibility of court action against UEC for breach of contract.

While I look forward to finding out where the up-front money paid for the Skippas ended up, I can also appreciate that in business, having a pool of money sitting in a low interest bank account while you are waiting for something to happen is just plain dumb.  You put it where you can get the best return on investment.
However when a supplier changes the terms of payments you may not be able to access it quickly enough and that can be terminal.

I suspect that it wasn't accessible at all and went into paying other bills: wages, aged creditors, development costs, etc. rather than it being invested somewhere and accessible, even if not at short notice. Presumably, they intended to pay for the earlier units ordered from UAC out of the cash flow from later units and other operations or perhaps from borrowings but that these did not eventuate in sufficient time.

I never took out a subscription of more than 12 months at a time, even with the generous discounts offered from time to time, not so much because I thought that they wouldn't be honoured but because I just don't know when developments in technology (or me adopting a different technology) or a competitor offering a better service might render IceTV obsolete. However, I was a little concerned that some of the offers appeared to be overly prioritising bringing in short-term cash at the expense of long-term cash flow.

One thing that I think is clear is that those waiting on undelivered Skippas will be out of luck. Undoubtedly, the contract between UAC and IceTV would have provided for automatic termination if either party entered administration so there is no longer any obligation on UAC to supply units. Since it is likely that IceTV never owned any of the undelivered units, customers have no legal claim against UAC to deliver them.

Title: Re: IceTV Resurrected
Post by: drumkit on October 20, 2015, 07:47:05 PM
I find it interesting reading all the supportive posts that go.

"Oh ive been ripped off (and you have been) but I'm happy to pay again for the service because it was/is so wonderful."

Yes the service was good.   I would have even thought about repurchasing it but having the same person in charge who ran it before feels wrong especially when so many people lost their money.   Almost inevitably those people who posts the most supportive posts have huge numbers of posts on the forum here (what can you possibly post 1000+ posts on a support forum for a EPG???).   That feels cult like.   "I've just been ripped off but I still love the person who did it".

Some accused me of being Angry in the reply to my previous post.  Not at all I've lost very little (probably six months and that was discounted) and have a fairly unbiased opinion on what is happening here.  I don't get how people can be so rabidly supportive of the rerisen company.  I definitely understand the people who will re-sign up (because it serves a purpose) I just don't get the unwavering support posts.



Oh and lets put the $7.99/month in perspective.   Its not that great a deal.   For $8.99/month you can get netflix (sd) which actually includes the content as well as something akin to an EPG (eg a selection control/search etc..). 

 
Title: Re: IceTV Resurrected
Post by: raj on October 20, 2015, 08:30:44 PM
I am one year into a four year subscription. I paid $140 it. Seeing as IceTV is still IceTV (resurrected), I think my subscription should be honoured.
Not nice, but consider this. Around 14 months ago I purchased the same 4 year extension to my IceTV subscription. Then after receiving the latest offer in August this year, I decided to purchase a further 5 year extension. This was August 14. So I have something like 9 years left to run.

I have registered a Proof of Debt for the $229 (and a bit) I am owed for the purchase of a subscription that I will now not have honoured.
Title: Re: IceTV Resurrected
Post by: raj on October 20, 2015, 08:41:03 PM
It doesn't appear that is what has happened here. In this case, a new company has purchased the assets of the company in administration (it appears only those assets related to the EPG and related services as well as the business name "IceTV" but not any assets related to the Skippa) with a view to operating them to provide a similar service to that provided by the original company. Only those assets have been acquired and no debt has been paid out: all of the debts and other obligations (as well as the rights and benefits) of the previous company stay with that company under the control of the administrator. The offer would have been made to, and accepted by, the administrator, not any of the secured creditors (proofs of debt have not been finalised yet) There has been no indication yet that any creditors have been paid out or a scheme of arrangement entered into nor whether any liabilities have been carried over in relation to employees (accrued annual leave, long service leave, etc.) who have been employed by the new company. Whatever was paid for the assets will go into the pool available to pay out the administrators and then creditors according to the order of priority set down by the relevant laws, predominantly the (Commonwealth) Corporations Act.

The order of priorities goes:

Government (in particular ATO, but also takes into account things like rates)
Administrator
Secured creditor(s)
Unsecured creditors (all of us including employees, their unused leave, superannuation that has not been paid in, etc)

The only problem is that by the time it gets to the unsecured creditors, there is little left if anything.

I got caught up when a client of mine went in to voluntary administration and I was owed just under $10,000. After over 12 months in administration, the unsecured creditors (all of us including employees, their unused leave, superannuation that has not been paid in, etc) ended up with just under 23 c in the $. The bank sold its debt to an unsecured creditor who was owed the most for even less than that, and the one who was the sole secured creditor and the largest unsecured creditor ended up with the company assets minus all the liabilities where he sold the remnants to another company and covered his debt. The rest of us missed out.

It is a mess.
Title: Re: IceTV Resurrected
Post by: simoncasey on October 20, 2015, 08:43:10 PM
I find it interesting reading all the supportive posts that go.

"Oh ive been ripped off (and you have been) but I'm happy to pay again for the service because it was/is so wonderful."

Yes the service was good.   I would have even thought about repurchasing it but having the same person in charge who ran it before feels wrong especially when so many people lost their money.   Almost inevitably those people who posts the most supportive posts have huge numbers of posts on the forum here (what can you possibly post 1000+ posts on a support forum for a EPG???).   That feels cult like.   "I've just been ripped off but I still love the person who did it".

Some accused me of being Angry in the reply to my previous post.  Not at all I've lost very little (probably six months and that was discounted) and have a fairly unbiased opinion on what is happening here.  I don't get how people can be so rabidly supportive of the rerisen company.  I definitely understand the people who will re-sign up (because it serves a purpose) I just don't get the unwavering support posts.



Oh and lets put the $7.99/month in perspective.   Its not that great a deal.   For $8.99/month you can get netflix (sd) which actually includes the content as well as something akin to an EPG (eg a selection control/search etc..).
A lot of the people who are supportive do not feel they have been ripped off. Lost money, yes. But ripped off implies a deliberate action by the party. We are yet to see if what they did was deliberate or just ill conceived. And we don't know whose fault it is.
Title: Re: IceTV Resurrected
Post by: simoncasey on October 20, 2015, 08:47:33 PM

The order of priorities goes:

Government (in particular ATO, but also takes into account things like rates)
Administrator
Secured creditor(s)
Unsecured creditors (all of us including employees, their unused leave, superannuation that has not been paid in, etc)

The only problem is that by the time it gets to the unsecured creditors, there is little left if anything.

I got caught up when a client of mine went in to voluntary administration and I was owed just under $10,000. After over 12 months in administration, the unsecured creditors (all of us including employees, their unused leave, superannuation that has not been paid in, etc) ended up with just under 23 c in the $. The bank sold its debt to an unsecured creditor who was owed the most for even less than that, and the one who was the sole secured creditor and the largest unsecured creditor ended up with the company assets minus all the liabilities where he sold the remnants to another company and covered his debt. The rest of us missed out.

It is a mess.
That is not the correct order. The ato are a creditor. Employees are priority creditors and get paid before unsecured creditors. The first people to get paid are creditors established during the administration phase. The administrators personally guarantee the running of the business during administration and if there is no money to cover the business during that period, then the administrators are personally liable.
Title: Re: IceTV Resurrected
Post by: jeisner on October 20, 2015, 09:01:35 PM
Then after receiving the latest offer in August this year, I decided to purchase a further 5 year extension. ... So I have something like 9 years left to run.

I have been with them for 5 years now, I had maybe a year left. I was going to renew in August when they started really pushing all these deals and even lifetime deals (with skippa) but it made me very suspicious that they were in trouble and trying to earn as much cash as possible in the short term.

Not a good sign, so I held off. The reason I am now using topfield TAPs (smartepg and webcontrol) and not paying for icetv anymore is (1) smartepg and webcontrol actually work really well (2) I don't like that the idea that they were pushing heavily discounted 'lifetime' connections when they may well have known it wasn't looking good that lifetime would be very long at all.

So I accept that they have to start again and not honor previous subscriptions as a way to keep the business going, I just don't want to do business with them anymore.

Anyway no reason to hang around here, thanks for all the fish... ...
Title: Re: IceTV Resurrected
Post by: Paul55 on October 20, 2015, 11:18:36 PM
Anyway no reason to hang around here, thanks for all the fish... ...

Ok, off you go then
Title: Re: IceTV Resurrected
Post by: TimC on October 21, 2015, 12:30:38 AM
Ok, off you go then

Hear Hear
Title: Re: IceTV Resurrected
Post by: Heideho on October 21, 2015, 08:41:30 AM
It's disappointing reading the negative comments showing up now there is a future for the EPG. As one who contemplated the future without it I'm pretty happy that IceTV is still around. Sad to be financially disadvantaged? Certainly. But, lesser of two evils in my case. Keep up the great work IceTV people and hopefully we'll soon forget the sad times.
Title: Re: IceTV Resurrected
Post by: TimC on October 21, 2015, 10:25:56 AM
I am wondering.  Is the company providing the new EPG service operating under the administration or is it operating independantly on it's own. i.e. free and clear of administration.
Title: Re: IceTV Resurrected
Post by: bodogbodog on October 21, 2015, 11:20:21 AM
I am wondering.  Is the company providing the new EPG service operating under the administration or is it operating independantly on it's own. i.e. free and clear of administration.

They wont be operating under Voluntary Administration as they are not in Administration - they are a new company trading just as any other Limited Liability company would be
Title: Re: IceTV Resurrected
Post by: antman on October 21, 2015, 12:25:28 PM

I got caught up when a client of mine went in to voluntary administration and I was owed just under $10,000. After over 12 months in administration, the unsecured creditors (all of us including employees, their unused leave, superannuation that has not been paid in, etc) ended up with just under 23 c in the $.


Unsecured creditors received 23c in the dollar? You guys were lucky (compared to most unsecured creditors in a similar position). Fortunately, the Government guarantees the payment of employee entitlements up to a fairly generous limit these days and then becomes a creditor for those amounts.


the largest unsecured creditor ended up with the company assets minus all the liabilities


Unless the company holds significant accrued tax losses that can be used by the purchaser or there are other significant benefits to buying  the whole company (usually to do with minimising tax on the transaction), and therefore acquiring its liabilities as well as its assets, it's pretty much unheard of to acquire a company's assets and liabilities. Most purchasers just want to take on the assets to see whether they can operate them profitably using a clean sheet and their own business methods. they do not want to take on the baggage of a company's history (and there can be some nasty surprises hidden in a company's past sometimes, particularly if a company has been trading for a long period of time) and why should they? After all, why does the business acquiring the assets owe anything to the creditors of the business that previously owned them? If you buy someone's house, should you then become liable for all of their debts? Whether they pay for the assets in cash or by relinquishing their own debt claim, that increases the pool of funds available for paying out other creditors in any case.
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on October 21, 2015, 12:32:26 PM
I'm a little confused on the timeline here.

Ice TV owned and run by Chris OBrien

A number of customers prepaid their service agreements in advance
A number of customers paid and didn't get their PVR's

So IceTV had a financial issue and went into administration.   

Administrators came in an essentially put the business up for sale because Chris's business could no longer function.

Chris came back in and bought the company back less all the obligations he previously had before it went broke.

Consequently, the owners of the old IceTV are the owners of the new IceTV less all the obligations they had to their customers (not to mention creditors and presumably staff as well).

All the customers are meant to run back and rebuy their services (not to mention hardware) from the same person who took their previous money?

Am I missing something here?

You are missing something: And “Chris” loses all his investments in and loans to the broke company, plus 10.5 years of work, and has to start again from zero.
Title: Re: IceTV Resurrected
Post by: antman on October 21, 2015, 01:09:04 PM

You are missing something: And “Chris” loses all his investments in and loans to the broke company, plus 10.5 years of work, and has to start again from zero.


I was going to post something similar. It's not like there is any credible accusation that he's ripped all of the money out of the old company and used it to buy the assets at no nett cost to himself to operate through a new company while leaving creditors high and dry, which is what some people posting on here seem to think has happened. You'd think businesses never went bust.

He's not really starting form zero though, is he, as he has the assets, including the IP, and his own knowledge built up over those 10.5 years plus that of people like you. However, I assume that he has had to put some money into the new company or at least provided a personal guarantee to lenders so that the company could buy the assets and have some cash to commence trading.

Edit: Also, "Chris" did not buy back the old company, "he" bought some of its assets - the ones that "he" believed could be operated profitably. "He" couldn't really buy back a company "he" already owns, could he? Anyway, this sort of thing happens every day (literally).

Our law makers decided that there is a public benefit to allowing businesses to cut their losses and minimise the damage by entering into administration as this gives creditors the best chance of getting something. Administration is also often the only viable option if directors are to meet their legal obligation not to allow a company to trade while insolvent. People often see administration as a cop-out or absolving one's responsibilities when it is actually the responsible option in most cases.

If someone, even if it is the previous owners, can salvage something from a failed business and make a viable business with the benefit of experience, economic activity is created and we, as a society and an economy, win. If anyone has done anything wrong in relation to the old company, ASIC can prosecute them and they can be banned from being a director. If the directors allowed the old company to trade while insolvent, then they can be personally liable for the old company's debts.
Title: Re: IceTV Resurrected
Post by: TimC on October 21, 2015, 02:31:55 PM
I can't help thinking that "Chris" must have paid a fairly hefty price to re-own the EPG subscription service.

This is my take on Administration
Administrators aren't altruistic. They administer because they make money doing it. How?

They take control of the company. They pay themselves a fairly hefty "salary". Salary is not quite the right word here but it serves. 

If the company can support them and continue to make a profit they eventually step back, take their salary and leave the original owners to continue less a lot of their spare cash.
The reality is that most healthy businesses can't survive this process let alone a strugglling one.

If the company can't support them and continue to profit, they usually sell off the assets for as much as they can get, and negotiate with the various creditors to accept a cent in the dollar amount, so they (the creditors) can realise their loss and write it off against their tax. While all this is going on the administrators are paying themselves their hefty "salary" out of what remains of the company's cashflow.

When all the negotiations are finalised, the company no longer exists. The secured creditors get a little back, the unsecured creditors (Us) get virtually nothing, and the original owners lose any money they had invested in the original company (unless they had somehow siphoned of the money before the administrators got involved).

This discription is probably too simplistic but there you go.

I find it interesting that the admistrator was willing to sell off the part of the business that was capable of profit so early in the process.
I am not saying the administrator or the original owners have done anything underhanded by the way.

Maybe the fact the UEC/Altech has shut up shop in Australia means that the Shop side of the business can be wound up pretty quickly.

However I'm happy.  I lost a bit of subscription, but my EPG service continues for a reasonable cost. I was one of the lucky ones to receive a Skippa. Its a little buggy, but I can workaround most of them.

My only concern is whether the EPG service will be able to continue with development of the Skippa firmware to eradicate the remaining bugs. 
I can't see any profit in it for them, so I'm guessing not, but I can hope.
Title: Re: IceTV Resurrected
Post by: glenidol on October 21, 2015, 03:01:40 PM
Attention Dave -
It's alleged to have been resurrected in emails to us  - but all I have experienced is iPhone app not working, no full guide on the PVR, PVR filling up its HD with things I haven't set to record (like loads of version of Parliamentary question time and ABC news or yanky news!!! :-) ).  Programs I have programmed on the web page don't action on the PVR.

It's behaving so badly my husband said I should disconnect it.

My one year renewal subscription was processed days before ICE went into admin. More than a bit cross about that. Not willing to chance any further money till I see some proper sign its actually working again.


Title: Re: IceTV Resurrected
Post by: rtraill on October 21, 2015, 05:24:58 PM
I must say that the EPG is working perfectly on my EyeTV, Beyonwiz T3 and my iPhone.  Remote recordings working properly.  Even though I paid and didn't get a Skippa and lost 3 years prepaid subscription I am very grateful that the IceTV service is able to continue, hopefully, forever.

I intend to subscribe when it becomes active and urge everyone else to do the same.  Waiting around forever will just guarantee that the new company folds due to loss of revenue.

It is a psychological flaw in humans that if we have lost something then that can prevent them from acting rationally in the future (e.g. I bought a new phone but then lost it I might be reluctant to buy a replacement thinking that the phone isn't worth twice the price - assuming funds aren't the issue of course). 

One needs to accept the loss and, if it was worth $8/m for you in the past then it should still be worth $8/m in the future.
Title: Re: IceTV Resurrected
Post by: IanL-S on October 21, 2015, 05:27:06 PM
My one year renewal subscription was processed days before ICE went into admin. More than a bit cross about that. Not willing to chance any further money till I see some proper sign its actually working again.

If you used a credit card, contact the card issuer about a charge back. If you used PayPal see the thread about PayPal refunds.

Ian
Title: Re: IceTV Resurrected
Post by: sam on October 21, 2015, 05:29:34 PM
At this stage I suspect for most of us a new firmware release that provides stability is what we're really after

For those looking for a firmware update to fix their Skippa's issues see:
http://support.icetv.com.au/entries/97066117-How-to-update-the-software-from-a-USB-stick

Hi Dave,

As I have a faulty SKIPPA that will not fully Bootup or work. IceTV were sending a Replacement SKIPPA before IceTV was put into Voluntary Administration. But it was never delivered to me!

How can I update the Firmware via USB when my SKIPPA won’t finish boot up?
The circle is frozen, it never finishing loading - the circle disappears to a blank/black screen  - pressing Menu on the remote control does nothing.

So I’m unable to follow the instructions  in ’How to update the software from a USB stick’.
Scroll down to Settings and press OK etc…

I copied the “upgrade_skippa.ice” file onto a USB stick & inserted into a USB port at the rear of SKIPPA on the ‘off chance’ this might somehow force SKIPPA to finish boot up.

Kind Regards,
Ronni
Title: Re: IceTV Resurrected
Post by: IanL-S on October 21, 2015, 05:36:17 PM
Sam
Some PVRs have a special procedure to do the recovery. Do a www search for procedure to recover Altech PVRs.

Ian
Title: Re: IceTV Resurrected
Post by: 2353 on October 21, 2015, 08:39:25 PM
I'm a little confused on the timeline here.

Ice TV owned and run by Chris OBrien

A number of customers prepaid their service agreements in advance
A number of customers paid and didn't get their PVR's

So IceTV had a financial issue and went into administration.   

Administrators came in an essentially put the business up for sale because Chris's business could no longer function.

Chris came back in and bought the company back less all the obligations he previously had before it went broke.

Consequently, the owners of the old IceTV are the owners of the new IceTV less all the obligations they had to their customers (not to mention creditors and presumably staff as well).

All the customers are meant to run back and rebuy their services (not to mention hardware) from the same person who took their previous money?

Am I missing something here?

You are missing something: And “Chris” loses all his investments in and loans to the broke company, plus 10.5 years of work, and has to start again from zero.
Well said.  The reality is (with the possible exception of those that purchased the intellectual property in the last week or so) that none of us have lost much in comparison to those who were subject to the failures of numerous financial planners, travel providers and so on.

Yes, there is a better use for the money we've all lost - we're all in a better position than those who have lost all their super, tens of thousands they had saved for the holiday of a lifetime or similar.  If you want to stay with IceTV or go away, it's your choice, but the constant repetition of conspiracy theories (or even worse - we wuz robbed) is pointless.
Title: Re: IceTV Resurrected
Post by: sam on October 21, 2015, 08:48:07 PM
Sam
Some PVRs have a special procedure to do the recovery. Do a www search for procedure to recover Altech PVRs.

Ian


Thanks Ian. I couldn’t find much with online search, but I did try this:

Connected SKIPPI into Power to start SKIPPA, when the boot screen appeared (Round Blue circle) I quickly pressed the remote keys in the following order : red, green, yellow, blue, yellow .
This should Reboot SKIPPA  - It did not reboot on my first try, so I continued pressing the red, green, yellow, blue, yellow while still on the splash screen until the SKIPPA eventually rebooted.

It had reset back to ‘out of the box’ and I was able to do part of setup before a freeze, the Remote was unresponsive to any key press. Eventually after numerous Freezes and having to manually Boot SKIPPA (pull the plug wait a min. replug) I got my Network & IceTV Account setup.

I also was able to then Update the Software from the USB Stick. SKIPPA rebooted after update was successfully installed.
All was showing promise at this stage, and SKIPPA rebooted and live TV played. I thought I was winning… until SKIPPA froze again. I had to unplug it to shutdown.
I left it unplugged to cool down for awhile, then replugged to boot up, it goes through it process until “RUNNING VIDEO PLAYER” … Loading and that’s as far as it gets.
So I unplugged and will leave it for tonight.

I know it has connected to my IceTV online account as I received an email from IceTV Support - “IceTV has received a notification from your video recorder that it was unable to record one of your shows due to an error”. The email came through today, the shows mentioned were yesterday, when I had SKIPPA unplugged.

Perhaps another Software Update might fix my faulty SKIPPA? I certainly hope so, but I do feel this is a Hardware fault (as IceTV Support suggested originally) -not Firmware.

Thanks again for your help.
Sam
Title: Re: IceTV Resurrected
Post by: TimC on October 21, 2015, 08:56:25 PM
I saw something somewhere that some plugpacks were off voltage an causing problems. 

It may be worth buying an equivalent off the shelf plugpack and trying it.

Have a look in some of the "freezing" bug reports for where it was discussed.
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on October 22, 2015, 02:29:34 PM
Hi Dave,

As I have a faulty SKIPPA that will not fully Bootup or work. IceTV were sending a Replacement SKIPPA before IceTV was put into Voluntary Administration. But it was never delivered to me!
You should contact PayPal (see the PayPal thread) or your credit card provider to get a refund as your skippa will never work without some help from UEC.

How can I update the Firmware via USB when my SKIPPA won’t finish boot up?
The circle is frozen, it never finishing loading - the circle disappears to a blank/black screen  - pressing Menu on the remote control does nothing.
If you have another device or laptop with the same type of power supply (12V 4A and the same plug) you try another power supply to see the skippa will then boot up.

If it gets to the IceTV logo screen (it comes after the loading... circle) you can try a sequence of button presses to reset the skippa, or reset and format the hard drive.

The following will reset and format the HDD.

1. Unplug the power cable from the back of the Skippa.
2. Wait 10 seconds.
3. Plug the power cable back in.
4. On the TV screen, when you see the loading screen vanish press the following remote control buttons in this order:
  - Red, Green, Yellow, Blue, Yellow
5. The Skippa will should restart and run through the initial setup process again.

The opposite resets without formatting the HDD: Blue, Yellow, Green, Red, Green.

There may be another combination that installs the firmware from USB, or maybe they use a computer app connected via Serial-to-USB.
Title: Re: IceTV Resurrected
Post by: bodogbodog on October 22, 2015, 04:08:05 PM
You should contact PayPal (see the PayPal thread) or your credit card provider to get a refund as your skippa will never work without some help from UEC.
I know my Credit Card included insurance does not cover faulty goods...so not joy for me on that front
Looks like the Warkus repair option is the way to go
Title: Re: IceTV Resurrected
Post by: sam on October 22, 2015, 04:32:54 PM
Hi Dave,

As I have a faulty SKIPPA that will not fully Bootup or work. IceTV were sending a Replacement SKIPPA before IceTV was put into Voluntary Administration. But it was never delivered to me!
You should contact PayPal (see the PayPal thread) or your credit card provider to get a refund as your skippa will never work without some help from UEC.

How can I update the Firmware via USB when my SKIPPA won’t finish boot up?
The circle is frozen, it never finishing loading - the circle disappears to a blank/black screen  - pressing Menu on the remote control does nothing.
If you have another device or laptop with the same type of power supply (12V 4A and the same plug) you try another power supply to see the skippa will then boot up.

If it gets to the IceTV logo screen (it comes after the loading... circle) you can try a sequence of button presses to reset the skippa, or reset and format the hard drive.

The following will reset and format the HDD.

1. Unplug the power cable from the back of the Skippa.
2. Wait 10 seconds.
3. Plug the power cable back in.
4. On the TV screen, when you see the loading screen vanish press the following remote control buttons in this order:
  - Red, Green, Yellow, Blue, Yellow
5. The Skippa will should restart and run through the initial setup process again.

The opposite resets without formatting the HDD: Blue, Yellow, Green, Red, Green.

There may be another combination that installs the firmware from USB, or maybe they use a computer app connected via Serial-to-USB.

Thanks Dave,
I did manage to boot SKIPPA to Recovery using a little different order to your colour combination as I mentioned in my reply to Ian above :)

Connected SKIPPI into Power to start SKIPPA, when the boot screen appeared (Round Blue circle) I quickly pressed the remote keys in the following order : red, green, yellow, blue, yellow .
This should Reboot SKIPPA  - It did not reboot on my first try, so I continued pressing the red, green, yellow, blue, yellow while still on the splash screen until the SKIPPA eventually rebooted.

I won't repeat the results are in my reply above to Ian.

Thanks for your advice Dave, it's always greatly appreciated. It's good to have you BACK!
Sam


Title: Re: IceTV Resurrected
Post by: sam on October 22, 2015, 04:58:19 PM
I saw something somewhere that some plugpacks were off voltage an causing problems. 

It may be worth buying an equivalent off the shelf plugpack and trying it.

Have a look in some of the "freezing" bug reports for where it was discussed.

Hi TimC
I took your suggestion and purchased a new Power Supply from Jaycar Electronics a 12VDC 5A Desktop Power Supply - Fixed 2.5mm plug.  PSU SMPS IEC 12VDC 5A-PLGS $64.94 :(
Plugged the Powerpack into Power & connected to SKIPPA.
SKIPPA Booted quickly & I was then able to use the Remote Control to move around through the Menu to check and change Settings.

The Remote was responsive to commands & I did not experience any Freezing (which is the first time)! I was able to put SKIPPA in Standby when I wanted to end the session, using the Standby button on the Remote (again this is the first time).

I'll test more later today & check that my programs set to Record tonight DO Record. SKIPPA has not been able to record any of my set programs - I have not been able to use SKIPPA at all until today.

So looking little more positive so far, and is indicating that the original Power Supply Adaptor was faulty. I'll wait and see...

Thanks TimC for suggesting that the Power Supply could be at fault.
Sam
Title: Re: IceTV Resurrected
Post by: TimC on October 22, 2015, 05:18:39 PM
Thanks TimC for suggesting that the Power Supply could be at fault.
Sam

Actually credit should go to Dave and Warkus.  They provided the key insight in their thread "Freezing causes and solutions?"
Title: Re: IceTV Resurrected
Post by: warkus on October 22, 2015, 05:41:46 PM
2.5mm plug is the WRONG plug for the Skippa.

The plug is a 2.1mm Positive tip.

I hope that was just a typo...
Title: Re: IceTV Resurrected
Post by: sam on October 22, 2015, 06:22:09 PM
2.5mm plug is the WRONG plug for the Skippa.

The plug is a 2.1mm Positive tip.

I hope that was just a typo...

OMG I'm So sorry Warkus - My Bad! :(
it is a 2.1mm plug centre positive!
Sam
Title: Re: IceTV Resurrected
Post by: warkus on October 22, 2015, 06:30:07 PM
All good...

WOW that price is shocking... (really sorry to say Sam - apologies)

I realise there is a markup on these things but that is over DOUBLE what i sell em for...

I need to up my price, lol...
Title: Re: IceTV Resurrected
Post by: sam on October 22, 2015, 07:04:24 PM
All good...

WOW that price is shocking... (really sorry to say Sam - apologies)

I realise there is a markup on these things but that is over DOUBLE what i sell em for...

I need to up my price, lol...

Yeah I know the price is/was a shocker, & I really didn't want to spend anymore on SKIPPA.
I was going to purchase through you but was so desperate and impatient to try to get SKIPPA at least booting up, that I rushed off to Jaycar & grabbed one as posting to me was going to take a few days :(

Cheers,
Sam
Title: Re: IceTV Resurrected
Post by: IanL-S on October 22, 2015, 08:04:57 PM
All good...

WOW that price is shocking... (really sorry to say Sam - apologies)

I realise there is a markup on these things but that is over DOUBLE what i sell em for...

I need to up my price, lol...

Yes, your prices are very reasonable! One very satisfied customer here!

Ian
Title: Re: IceTV Resurrected
Post by: spinifex on October 22, 2015, 08:16:47 PM
Quote

Yes, your prices are very reasonable! One very satisfied customer here!

Ian

Same here, and best of all, Mark is only 15 minutes away from my house.  ;D
Title: Re: IceTV Resurrected
Post by: raj on October 23, 2015, 08:37:02 AM
Ok, this is all getting a little confusing with little information flowing.

We are told that we would get an e-mail telling us that the service would end in a number of days so that we could renew for a month if we wanted to.

So far, nothing has been received as to when the old system will be shut down, but today I have started getting an "authorisation failed" message popping up with the IceTV Windows utility.

What is happening? Has the old system been shut down, and what happens next?
Title: Re: IceTV Resurrected
Post by: IanL-S on October 23, 2015, 09:00:29 AM
So far, nothing has been received as to when the old system will be shut down, but today I have started getting an "authorisation failed" message popping up with the IceTV Windows utility.

What is happening? Has the old system been shut down, and what happens next?

I suspect it may well be a DNS issue; see the following post for details: http://forum.icetv.com.au/iceforum/announcements/4/icetv-scheduled-maintenance-tonight-22102015/4686/

My SKIPPA is working properly (contacting the IceTV server) but my Toppys have not made contact since 12.24am this morning.

Ian
Title: Re: IceTV Resurrected
Post by: payandwait on October 23, 2015, 12:55:51 PM
anyone who trusts this company to provide any service they promise without changing the rules over and over is kidding themselves.
I bought a Skippa with life time subscription included.
well that actually means about 1 month free then you must pay or the Skippa is a useless box.

heaps of bugs on these machines.
my ADSKIP stopped working weeks ago...THATS WHAT THE MACHINE IS SUPPOSED TO DO

STAY AWAY FROM THIS COMPANY
just a matter of time before it folds for good. :o :o :o :o :o :o :o :o :o
Title: Re: IceTV Resurrected
Post by: IanL-S on October 23, 2015, 01:31:15 PM
Add skipping seem to be largely fixed in the firmware update release a few days back: http://forum.icetv.com.au/iceforum/firmware/46/how-to-update-the-software-from-a-usb-stick/4664/

Ian
Title: Re: IceTV Resurrected
Post by: Daniel Hall at IceTV on October 23, 2015, 06:14:43 PM
Ok, this is all getting a little confusing with little information flowing.

We are told that we would get an e-mail telling us that the service would end in a number of days so that we could renew for a month if we wanted to.

So far, nothing has been received as to when the old system will be shut down, but today I have started getting an "authorisation failed" message popping up with the IceTV Windows utility.

What is happening? Has the old system been shut down, and what happens next?

Just to clear some things up with this.

The issues you are seeing when connecting were a holdover of the server maintenance work carried out overnight and is now all fixed and working correctly.

The IceTV service itself will not stop, however once a new payment gateway has been setup and is working there will be notice sent out advising everyone that within about 7 days from that their current accounts will expire and to continue with the service they will need to re-subscribe.
Title: Re: IceTV Resurrected
Post by: antman on October 23, 2015, 08:17:20 PM
anyone who trusts this company to provide any service they promise without changing the rules over and over is kidding themselves.
I bought a Skippa with life time subscription included.
well that actually means about 1 month free then you must pay or the Skippa is a useless box.

heaps of bugs on these machines.
my ADSKIP stopped working weeks ago...THATS WHAT THE MACHINE IS SUPPOSED TO DO

STAY AWAY FROM THIS COMPANY
just a matter of time before it folds for good. :o :o :o :o :o :o :o :o :o

Some people really have trouble with basic concepts.

The company that sold you a SKIPPA (the original company) has stopped trading because it became insolvent, not to because it wanted to change the rules - that would be a breach of contract, among other legal problems it would cause for the company. Because it was insolvent, the directors had no choice but to stop trading, it is a breach of the Corporations Act to allow a company to trade while insolvent. There is anecdotal evidence, which may or may not be true, that the insolvency was caused by issues related to the supplier of the SKIPPA units to the original company. Nobody has made a credible claim yet that any of the owners or directors of the original company have done anything improper to cause the original company to become insolvent or have benefited from it.

To protect the company's assets and provide the best chance of salvaging something from the insolvent company (for the creditors, not the owners), administrators were appointed. The administrators obviously thought that there was little hope of the company being able to trade again and honour its contracts so they sold the assets in relation to the EPG service to a new company in order to realise some cash and, hopefully, be able to pay out something to as many creditors as they can. The original company is as good as dead, it has already folded for good; it cannot recommence trading so, even if it still owned the EPG assets, it would not be able to provide the promised services. The business failed, the subscription contracts with people like yourself are dead. The owners of the company are not responsible for the company's debts, their liability is limited to whatever they have invested in the company, which they have now lost - that's how our system of limited liability companies works. Apparently there had been loans to the company from one or more owners, which may also be lost. How much do you think they have lost? How many SKIPPA units worth?

There appears to be some link between the owners of the original company and the owners of the company that bought the assets - they may all be the same or only some may be the same. Not only have they lost their investments in and loans to the original company, on top of that they have had to fork out to buy assets that they already owned (not literally, the original company owned them, but they had an interest in them as owners of the original company). It makes sense that people associated with the original company would want to buy the assets; they understand the business and believe, with the benefit of experience, that they can build a viable business with the EPG assets. Clearly, the do not think that the SKIPPA part of the business is viable or they would have bought that too or the administrator would have tried to resurrect the original company.

The new company is a completely separate legal entity. It does not have contracts with any customers of the original company; they do not automatically transfer with the assets. It is offering a new EPG service using assets that it has bought. The assets obviously include the customer list from the original company because the new company is able to contact those customers and offer their new EPG service so that those customers can benefit from a continuity of service. This is not the same company resurrected, nor is it the same business. It is a new business that has not been trading to build up cash reserves or an established cash flow so needs to charge for its services to get cash coming in through the door to pay its bills. The old business model simply won't work for a new company. It would probably last all of 5 minutes if it had to provide a free service to disgruntled customers of a different company/business. If you bought an oven from a baker who had to shut down his business, should you have to provide bread for free to the baker's customers who had pre-paid for their orders? They are free to try to reclaim their money from the baker but you should not have any obligation to them, even though you are providing the same type of product.

In short: you had a contract to receive services (a lifetime EPG) from a company. That company folded so the service that they were to provide is dead. There's been no change of rules, no attempt to get out of any obligations, there has been a business failure: that chapter has closed. A new company has bought some of the assets and is offering a similar service under a different business model. There is nobody able to provide the old service so you have the choice of taking up the new service from the new provider, finding an alternative service or doing without.
Title: Re: IceTV Resurrected
Post by: TimC on October 23, 2015, 08:21:58 PM
anyone who trusts this company to provide any service they promise without changing the rules over and over is kidding themselves.
You obviously have no idea what Administration means and if you haven't picked up anything by reading the posts in this and other threads, then it is not worth trying to explain it.
The key point is that currently the IceTV providing our EPG is not the same company that provided the Skippa.

Its not a matter of trust either.  IceTV does some things that are unique.
If you want to take advantage of those unique things then you use the service.

If IceTV folds, a few things will happen:

1.  All the Skippas will become bricks. None of the owners will ever get a return on their investment.
2.  All other PVRs will lose the IceTV functions. They'll work fine as PVRs but we all go back to hunting through "TV Weeks" (or the FTA EPG) to find programs to record.
3.  Nobody will receive more than a cent or two in the dollar for their subscription losses.
4. The good people working for IceTV will all lose their jobs.
5.  The current owner loses the extra money he used to buy the EPG service out of Administration.

Nothing positive will happen.

If you want all this to happen, OK, but it looks like "Cutting of your nose to spite your face" to me.

If IceTV survives, a few other things will happen:

1.  The Skippas will remain functional. Admittedly they are a bit buggy and unfortunately we will be stuck with the bugs. The latest and last firmware gets Addskip working again, but there still a few minor bugs. I have found workarounds for most of them.
2.  Everyone using the EPG service will have to pay for it regardless of subscriptions paid to the original IceTV company.
3.  The owner will make enough money to consider keeping the EPG going worthwhile. If it doesn't make enough money then it will fold again for good.

I want IceTV to keep going so I don't lose so much, not because I trust the company.


Title: Re: IceTV Resurrected
Post by: NBOSTI on October 23, 2015, 08:50:52 PM
Well said Antman.
I can't understand all the people trying to kill this service before they have even given the new company a fair go.
You will have a week to assess the service for free , then decide if you want to subscribe.
Nobody is under any obligation to renew, the new company is under no obligation to refund or honour any subscriptions made by the old company.
The posters on this site all have used and enjoyed a hassle free way of remotely programming their PVR's for many years. There is NO OTHER service available in Australia that comes any where close to that supplied by IceTV, so suck up your loss, accept it and continue to support a great service or spend hours each day trying to keep those PVR's on schedule.
Title: Re: IceTV Resurrected
Post by: 2353 on October 23, 2015, 09:48:50 PM
Another +1 for Antman.

It's not a conspiracy by the CIA, KGB or anyone else.  The original IceTV has gone - it is an extinct company.  It's no use pining for the fjords, if you want to keep receiving the service you need to pay for it (again).  And by the sound of it, your loss is nowhere near the loss of the new company owner.
Title: Re: IceTV Resurrected
Post by: NBOSTI on October 24, 2015, 12:08:43 AM
I recall buying a Divico PVR through IceTV, it was a good machine for about 6 months. It had features that I wish others would adapt, but the manufacturers stopped firmware updates and eventually thier support site disappeard altogether.
Was this IceTV's fault? No. it was  the manufacturer proclaiming a product that they could not or would not support.
If I recall correctly, it was Altech, maybe wrong.
My advice is buy a well known brand,...
I salvaged the 1Tb HDD from that machine and ditched the box that contained it.
My point is I spent $ 600 dollars on that, it failed and I got over it...I will stick with Elgato tuners.
They work,..have superior options over a stand alone PVR, and I have 3 running giving me 6 simultaneous channels of recording, all playable through my large screen TV.
Title: Re: IceTV Resurrected
Post by: Gwhat on October 24, 2015, 08:33:13 AM
Hi

One fact that has been forgotten, the Skippa concept is a great one, it won't take long for the new company or others, to realise this and to either support the existing units or offer an alternative.

Yes! We're all licking our wounds at the moment, but even with the few bugs, isn't using Skippa a great leap forward?

If the forum remains positive, it will encourage further investment of time and money into this concept.

Regards

Grahame
Title: Re: IceTV Resurrected
Post by: MB4913 on October 24, 2015, 09:09:56 AM
One fact that has been forgotten, the Skippa concept is a great one, it won't take long for the new company or others, to realise this and to either support the existing units or offer an alternative.

Yes! We're all licking our wounds at the moment, but even with the few bugs, isn't using Skippa a great leap forward?

If the forum remains positive, it will encourage further investment of time and money into this concept.

+1
Title: Re: IceTV Resurrected
Post by: grmarks on October 24, 2015, 03:22:25 PM
  • The latest 1.1.10604 version software will soon be available to download for updating from a USB stick.

Dave... back at IceTV

So will skippa continue to get new version updates or is this lost now after this update?
Title: Re: IceTV Resurrected
Post by: DVS on October 24, 2015, 06:15:23 PM
ok I'll put in my 2c worth,

1.  Am I upset ICETV ver 1.0 went guts up, you bet I am.
2.  Am I glad I cancelled my Skippa and got a different PVR, I'm relly glad about that one.
3.  Am I going to use ICETV 2.0 so I don't have to stuff around programing my PVR's, 100% I am.

I'm really sorry for anyone who has lost out on the Skippa, the push back in the delivery times is why I cancelled it, so glad I did,
do I blame the owners of ICETV for all of this not really as I don't know them and it would be little or no difference to the out come anyway,
I'm not angry, though I thought I would be, I just hope they keep plugging away and in the end it goes back to the way it was, I've been
using ICETV for over 8 years and I'm not going to stop now.

Keep up the great work you blokes and ladies do and I hope you get enough support to work it all out.
Title: Re: IceTV Resurrected
Post by: drumkit on October 24, 2015, 11:50:40 PM
Quote
I want IceTV to keep going so I don't lose so much, not because I trust the company.

A very fair position.  I can sympathise with that point of view.
Title: Re: IceTV Resurrected
Post by: drumkit on October 24, 2015, 11:52:24 PM
Another +1 for Antman.

It's not a conspiracy by the CIA, KGB or anyone else.  The original IceTV has gone - it is an extinct company.  It's no use pining for the fjords, if you want to keep receiving the service you need to pay for it (again).  And by the sound of it, your loss is nowhere near the loss of the new company owner.


So there should be no loyalty or warm feelings for the new icetv.   This shouldn't be "glad to see you survived I will support you" instead its does the new company service provide something im prepared to pay for again.
Title: Re: IceTV Resurrected
Post by: sam on October 25, 2015, 06:16:10 PM
All good...

WOW that price is shocking... (really sorry to say Sam - apologies)

I realise there is a markup on these things but that is over DOUBLE what i sell em for...

I need to up my price, lol...

Yeah I know the price is/was a shocker, & I really didn't want to spend anymore on SKIPPA.
I was going to purchase through you but was so desperate and impatient to try to get SKIPPA at least booting up, that I rushed off to Jaycar & grabbed one as posting to me was going to take a few days :(

Cheers,
Sam

Hi Warkus / Mark,

Unfortunately the new $64.94 PowerPack has not fixed the SKIPPA freezing problems :(.
It helped with at least being able to Boot up SKIPPA.
But SKIPPA only works for approx. 10 - 15 mins before it freezes completely & is unresponsive. Frozen picture on the TV with live audio playing. I have to pull the power plug to shut it down.

I feel this SKIPPA is repairable, when it works it looks great - but how more money do I have to spend on this SKIPPA? :(
It has always run very hot, and even gets hot in Standby - I suspect HDD is probably still running.
My TEAC HDB850 PVR is always cool even when being used (I realise it does not have a internal HDD, it uses a USB drive for recording).

I'm suspecting now that 'perhaps' there is a faulty cable connection to the HDD.

Mark, if you think its worth you looking at my SKIPPA would you please message me and I will give you my contact email address.
Thanks,
Sam




Title: Re: IceTV Resurrected
Post by: prl on October 25, 2015, 06:30:02 PM
... and even gets hot in Standby - I suspect HDD is probably still running. ...

I don't have a SKIPPA - speculation follows

If it's pretty much instant startup from Standby, very likely much of the mainboard is still running. The HDD should (in principle) be programmed to spin down on idle, but if Standby also maintains the timeshift buffer, then the HDD must stay spinning.

"Ear to the case" is usually the best way of telling whether the HDD is spinning.
Title: Re: IceTV Resurrected
Post by: warkus on October 25, 2015, 06:47:59 PM
It's similar to the wiz Peter in terms of standby but not deep standby, the Skippa and the Altech 9600 don't have deep standby, so yes basically it's always on regardless.

It simply turns off the video feed, that's it. It is near instant on from power up.

It doesn't even power down the HDD in standby, like ever, have never heard my Altech or Skippa ever turn off the HDD in standby, not once.

Title: Re: IceTV Resurrected
Post by: warkus on October 25, 2015, 06:54:50 PM
Sam,

I have a Skippa here in the office doing exactly that at the moment. It lasts between 30 seconds and 5 minutes on boot before freezing, audio still running but frozen other than that and occasionally reboots itself automatically.

I am 80% sure it's a faulty SOC (main controller). Freeze spraying the heat sink on the SOC keeps it up for an indefinite period, most I've had it up is 15mins. As soon as I stop spraying the heat sink, it locks within a very short time.

If it is a faulty SOC, it's a bin job, simple. I'm really sorry.

I haven't finished testing yet but once I've finished I will post confirmation either way...

Mark




Title: Re: IceTV Resurrected
Post by: bodogbodog on October 25, 2015, 07:45:07 PM
If it is a faulty SOC, it's a bin job, simple. I'm really sorry.

Those are words I never want to hear...
Title: Re: IceTV Resurrected
Post by: warkus on October 25, 2015, 07:47:28 PM
Well it just wouldn't be worth your time getting a replacement in my opinion.

Oh by the way, if anyone is interested, I know exactly what SOC is in the skippa now, as with this particular faulty Skippa I took the heat sink off and reattached it on with new thermal adhesive to see if that helped in case it wasn't contacting properly, but it didn't help.

It wasn't easy to get off either, the adhesive is tough and risk of damaging the chip is significant but got it off no trouble.

I have previously reported it as NOT being a Broadcom SOC BCM7241, which some said it was likely to be based on the Altech 9600 having a BCM7231. I think it was also stated in the specs for a short time as being a 7241 as well before that reference was removed.

I recently reported it as being likely to be a BCM7428 Broadcom SOC as it has a USB WIFI adaptor inside the unit and based on that and other things including speed (supposed to be 3000 DMIPS according to Skippa specs) this was a very likely fit, however 100% proof was not possible as I didn't want to risk taking off the heat sink from my unit to verify it.

Well I was also totally wrong. It is in fact definitely a BCM7241. Visually confirmed.

Which means their own specs are totally wrong, that SOC runs at 5000 DMIPS, and has built in 5g wifi controller too which is not being utilised at all, so why they have put this SOC onto a near identical mainboard to the Altech 9600 that doesn't have the capabilities to utilise the extra goodies of this Chip I just don't know. Not to mention it has exactly the same Sized heat sink on it to the Altech 9600 SOC that runs at 2000 DMIPS, so it's little wonder that people are saying these things get hot as they do, VERY HOT, the heat sink is grossly under spec'd.

I have to say I had a lot of respect for UEC before this unit, not so now...

It would not surprise me at all if this was the cause of many of the issues people are having, the heat sink after a few hours of operation is literally too hot to touch. My thermal infrared temp gun says it's running at a mere 84 degrees at the base of the heat sink, that's just totally unacceptable.

I wouldn't be surprised at all if this was in fact the cause of much of the rebooting.



Mark
Title: Re: IceTV Resurrected
Post by: sam on October 25, 2015, 07:59:50 PM
Sam,

I have a Skippa here in the office doing exactly that at the moment. It lasts between 30 seconds and 5 minutes on boot before freezing, audio still running but frozen other than that and occasionally reboots itself automatically.

I am 80% sure it's a faulty SOC (main controller). Freeze spraying the heat sink on the SOC keeps it up for an indefinite period, most I've had it up is 15mins. As soon as I stop spraying the heat sink, it locks within a very short time.

If it is a faulty SOC, it's a bin job, simple. I'm really sorry.

I haven't finished testing yet but once I've finished I will post confirmation either way...

Mark

Thanks Mark, I'll wait in fairyland hope... that it is not a faulty SOC. 😪
This SKIPPA was being replaced but the replacement never arrived :(
What a bummer! 

And too late to claim on my credit card / PayPal as I paid on the first day SKIPPA was announced.

Sam
Title: Re: IceTV Resurrected
Post by: warkus on October 25, 2015, 08:04:42 PM
It's not too late, you have 180 days with PayPal, and my calculations from May 25 it's not 180 days yet...

Mark
Title: Re: IceTV Resurrected
Post by: sam on October 25, 2015, 08:12:57 PM
It's not too late, you have 180 days with PayPal, and my calculations from May 25 it's not 180 days yet...

Mark

Ok thanks Mark, I just checked how many days and its 126 since payment...  I'll give PayPal a try.

Sam
Title: Re: IceTV Resurrected
Post by: gibster on October 25, 2015, 08:55:10 PM
It would not surprise me at all if this was the cause of many of the issues people are having, the heat sink after a few hours of operation is literally too hot to touch. My thermal infrared temp gun says it's running at a mere 84 degrees at the base of the heat sink, that's just totally unacceptable.

I wouldn't be surprised at all if this was in fact the cause of much of the rebooting.



Mark

Hmmm.. Maybe time for a liquid cooling solution :)

gib
Title: Re: IceTV Resurrected
Post by: zoszos68 on October 27, 2015, 01:28:27 PM
I got a refund of $399.00 (I took the postage off) from Paypal today.
I did have the Skippa delivered and I get to keep it.
I wonder if asking for the whole $417.00 would have worked as well.

Happy anyway. So looks like others may be lucky as well.
And yes I will keep using IceTV.

Kevin

Title: Re: IceTV Resurrected
Post by: IanL-S on October 27, 2015, 01:31:02 PM
It would not surprise me at all if this was the cause of many of the issues people are having, the heat sink after a few hours of operation is literally too hot to touch. My thermal infrared temp gun says it's running at a mere 84 degrees at the base of the heat sink, that's just totally unacceptable.

I wouldn't be surprised at all if this was in fact the cause of much of the rebooting.

Mark

Hmmm.. Maybe time for a liquid cooling solution :)

gib

I was thinking the same thing. Currently I have 3 small fans on the top of the unit powered from the USB port (not sure how effective it is).

Ian
Title: Re: IceTV Resurrected
Post by: nis200sx on October 27, 2015, 04:07:40 PM
It would not surprise me at all if this was the cause of many of the issues people are having, the heat sink after a few hours of operation is literally too hot to touch. My thermal infrared temp gun says it's running at a mere 84 degrees at the base of the heat sink, that's just totally unacceptable.

I wouldn't be surprised at all if this was in fact the cause of much of the rebooting.

Mark

Hmmm.. Maybe time for a liquid cooling solution :)

gib

I was thinking the same thing. Currently I have 3 small fans on the top of the unit powered from the USB port (not sure how effective it is).

Ian

I was thinking of what old motherboards, video cards or PVRs do I have lying around that may have a suitable donor small heatsink+fan.
Title: Re: IceTV Resurrected
Post by: Chopsus on October 27, 2015, 04:39:30 PM
It's not too late, you have 180 days with PayPal, and my calculations from May 25 it's not 180 days yet...

Mark

Paypal is 90 days I thought?
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on October 27, 2015, 05:15:50 PM
It's not too late, you have 180 days with PayPal, and my calculations from May 25 it's not 180 days yet...

Mark

Paypal is 90 days I thought?

PayPal Buyer Protection is 180 days for items purchased with one payment.
https://www.paypal.com/selfhelp/article/FAQ1269
I believe if the seller doesn't respond within 7 days the dispute automatically gets escalated to a claim.
Title: Re: IceTV Resurrected
Post by: Dacho on October 27, 2015, 09:25:04 PM
I've had heat problems with previous PVR's so my skippa is on 4 x 3cm tall spaces underneath the feet locations. Also very much space in all other directions to let it breathe.  Was originally freezing, but most likely early Firmware. Still a few issues with latest FW and add skip as it sometimes shows no adds and jumps to the end.  :(
Title: Re: IceTV Resurrected
Post by: tb123 on October 27, 2015, 11:06:57 PM
So, any news on the new subscriptions, was kinda expecting to hear something by now?
Title: Re: IceTV Resurrected
Post by: Cloister on October 28, 2015, 07:05:27 PM
So, any news on the new subscriptions, was kinda expecting to hear something by now?

Yeah I'm getting mixed messages. I get an email earlier in the week saying "Your IceTV expires soon - renew now" then I get another email today saying "We are expecting to have our new payment gateway up sometime next week". I wont be renewing until I hear anything further as my previous subscription ran out on 16th October when the company was in voluntary administration (yeah wish me luck at the bad timing awards) and silly me not thinking went ahead and tried to renew for a month to keep things going only for Visa to promptly cancel my card for "security reasons".

So unless anyone can shed any more light on this I wont be renewing at this time. Don't want another canceled card on my hands. I had to actually go INSIDE a bank to withdraw cash. Felt like I was in the last century! HAHA  ;D
Title: Re: IceTV Resurrected
Post by: IanL-S on October 28, 2015, 07:11:58 PM
...... I get an email earlier in the week saying "Your IceTV expires soon - renew now" then I get another email today saying "We are expecting to have our new payment gateway up sometime next week".

Looks like someone forgot to cancel the automated emails sent when subscriptions are about to expire. At least the froze all 'auto-renew' .... Just what you needed, more cause for confusion and uncertainty.

Ian
Title: Re: IceTV Resurrected
Post by: prl on October 29, 2015, 05:16:15 PM
I'm going to be without reliable access to Internet for about 3 weeks from Wed next week.

I've enabled Auto Renewal of my account. Will that "just work" when the IceTV payment system fires up? My account is currently showing expiry on 15 Nov (which I guess is the same for everyone).
Title: Re: IceTV Resurrected
Post by: Heideho on October 29, 2015, 06:34:46 PM
My understanding is that this is a new payment gateway and that any renewals are dead. I think you will have to start a new payment process.
Title: Re: IceTV Resurrected
Post by: prl on October 29, 2015, 08:46:23 PM
I've had an answer from IctTV support. It's not possible to set up auto renew yet.
Title: Re: IceTV Resurrected
Post by: raj on October 30, 2015, 07:06:58 PM
G'day,

Has there been any development on this? I have just lost all EPG this evening. Checking my account it says I am logged in, but still no EPG.

I have not received any information regarding the payment process being up and running.
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on October 30, 2015, 11:28:22 PM
G'day,

Has there been any development on this? I have just lost all EPG this evening. Checking my account it says I am logged in, but still no EPG.

I have not received any information regarding the payment process being up and running.

Your recorder may have stopped updating last weekend during the scheduled maintenance last Friday. Try switching the recorder off at it's rear switch or power point for 10 seconds. If it's a media centre or computer try rebooting it.
Title: Re: IceTV Resurrected
Post by: raj on October 31, 2015, 02:15:15 PM
Your recorder may have stopped updating last weekend during the scheduled maintenance last Friday. Try switching the recorder off at it's rear switch or power point for 10 seconds. If it's a media centre or computer try rebooting it.
I have a Beyonwiz DP-P2, and it was working. When it stopped yesterday, there was something about a duplicate entry. I did not make a note about it because I figured rebooting would fix it. It didn't.

I have just powered it down, unplugged it and then restarted it and it all seems to be working right now.

Thanks.
Title: Re: IceTV Resurrected
Post by: bodogbodog on October 31, 2015, 07:00:42 PM
I have a Beyonwiz DP-P2, and it was working. When it stopped yesterday, there was something about a duplicate entry. I did not make a note about it because I figured rebooting would fix it. It didn't.
I have just powered it down, unplugged it and then restarted it and it all seems to be working right now.
My DP-2 stopped getting updates last week as well - I also found that unplugging it and then powering back on fixed it as well
Title: Re: IceTV Resurrected
Post by: MeerkatGP on November 02, 2015, 12:30:29 AM
Hi all, my heartfelt thanks go to the great IceTv staff team for sticking with it and keeping us going!

Good on ya guys!

Now on a personal note, I had only just topped up my account last August for five years, yes five...

Gone!

So have to hope there will be longer subscription periods on offer, for cheaper rates than the current flat 8 bucks a month!

Please someone tell me we are going to be offered a six monthly or yearly (or maybe longer) subscription top up options, for incrementally cheaper rates?

I have registered as a creditor, but would much rather being offered a year or two subscription in exchange for my (previous) five year top up...

Does anyone else think the same?
Title: Re: IceTV Resurrected
Post by: csutak40 on November 02, 2015, 02:13:57 AM


So have to hope there will be longer subscription periods on offer, for cheaper rates than the current flat 8 bucks a month!

Please someone tell me we are going to be offered a six monthly or yearly (or maybe longer) subscription top up options, for incrementally cheaper rates?

Well, given  what just happened to our subscriptions, I think that most of us would be vary or paying in advance again.  Would take a while for IceTV to win back our trust to want to do that.  I, for one, am quite happy to be paying monthly,  so that if something  goes wrong again, I haven't lost much, equally, if I'm not happy for any reason, I can bow out without any loss

I have registered as a creditor, but would much rather being offered a year or two subscription in exchange for my (previous) five year top up...

That's never going to happen as our subscriptions were to the old company, which has nothing to do with the current one. Mind you, I wouldn't hold my breath for getting anything back for the subscription anyway.  By the time the administrator, the secured creditors and the employees get back what they are owed, there won't be much (if anything) left for the unsecured creditors.
Does anyone else think the same?

I don't  ;)
Title: Re: IceTV Resurrected
Post by: prl on November 02, 2015, 10:38:17 AM
... By the time the administrator, the secured creditors and the employees get back what they are owed, there won't be much (if anything) left for the unsecured creditors. ...
If I read the Administrator's report to creditors correctly, not even secured creditors are likely to be paid in full. If the secured creditors can't be paid in full, my understanding is that there'll be nothing at all for unsecured creditors like subscribers and people who pre-paid for a SKIPPA and didn't get one. It also looks like former IceTV v1 staff are likely to not receive some entitlements.
Title: Re: IceTV Resurrected
Post by: IanL-S on November 02, 2015, 12:29:46 PM
... By the time the administrator, the secured creditors and the employees get back what they are owed, there won't be much (if anything) left for the unsecured creditors. ...
If I read the Administrator's report to creditors correctly, not even secured creditors are likely to be paid in full. If the secured creditors can't be paid in full, my understanding is that there'll be nothing at all for unsecured creditors like subscribers and people who pre-paid for a SKIPPA and didn't get one. It also looks like former IceTV v1 staff are likely to not receive some entitlements.

Yes, I think that is an accurate summary of the position.

Ian
Title: Re: IceTV Resurrected
Post by: artroom on November 04, 2015, 10:04:17 AM
Quote
I have registered as a creditor, but would much rather being offered a year or two subscription in exchange for my (previous) five year top up...

Does anyone else think the same?

I do.
I completely understand this is now a separate business etc, but still feel somewhat ripped off that my years of upfront subscriptions are just wiped off, with no recognition at all.
I would like to see some sort of offer such as a discount (20, 30 50% whatever) off for however long your paid subscription had left on it.
Just something to show their acknowledgement of what we lost also, but whilst still keeping the income coming in.
Title: Re: IceTV Resurrected
Post by: JPP on November 04, 2015, 10:12:21 AM
But, would you still feel exactly the same (need for compensation) if an entirely new entity had taken on the business?
Title: Re: IceTV Resurrected
Post by: simoncasey on November 04, 2015, 10:21:51 AM
But, would you still feel exactly the same (need for compensation) if an entirely new entity had taken on the business?
I think I would. And I think it would be good business sense for the new entity. Offering a discount rewards pre-existing loyal customers who the new company would be keen to continue and doesn't affect short term cash flow as those customers would still have to start paying from the start. For the new company, it would just be a business decision to retain customers but for those customers it would feel like some acknowledgement of the loss. 
Offering a ~20% discount on the monthly rate (eg $6.50 a month) for the duration of their previous subscription would likely be a compromise for previous customers and tempt a greater number to stay.
Title: Re: IceTV Resurrected
Post by: artroom on November 04, 2015, 10:46:33 AM
But, would you still feel exactly the same (need for compensation) if an entirely new entity had taken on the business?

I would imagine most people would like compensation from anyone/business they pay money to but not get their product/service.
Obviously as unsecured creditors, we are never going to get anything from the Administrators of the old IceTV, and the new IceTV are under no obligation to compensate those who had years of subscriptions paid up (or Skippa orders), but I feel as a gesture of good will, it would be a nice thing to acknowledge and somewhat compensate those who have also lost in some cases a considerable amount of money, even a small discount on future subscriptions to feel better about the whole situation.
I sympathise completely with the staff and others who have lost, and hope they get what is owing to them, but feel we, as the valued customers are getting overlooked here. I know personally I am still deciding whether to continue my subscription, but do know that if given some recognition (even say $1 month off - for the remainder of my term) I would be far more inclined to continue - I think this is mainly a pyschological thing - but this should never be underestimated when it comes to sales/marketing.

I hope I've explained my thoughts ok, and really do wish the new business all the best and hope it continues for many, many years to come.
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on November 04, 2015, 12:19:23 PM
This is a new company operating IceTV under licence from the Administrator. It is being personally funded by Colin and his wife and they cannot afford to subsidise the losses incurred by the failure of the “old” IceTV.
Title: Re: IceTV Resurrected
Post by: simoncasey on November 04, 2015, 12:28:12 PM
This is a new company operating IceTV under licence from the Administrator. It is being personally funded by Colin and his wife and they cannot afford to subsidise the losses incurred by the failure of the “old” IceTV.

That's not the point of the last couple of posts. It's really about attracting and retaining customers. As mentioned before, if this really was a new company taking over the business they would be doing as much as possible to retain existing clients as that is much easier than winning new clients.
Title: Re: IceTV Resurrected
Post by: artroom on November 04, 2015, 12:57:17 PM
That's not the point of the last couple of posts. It's really about attracting and retaining customers. As mentioned before, if this really was a new company taking over the business they would be doing as much as possible to retain existing clients as that is much easier than winning new clients.

Exactly.
The cost of attracting new customers is a LOT more than keeping existing customers happy. It is something they should give serious thought to.

Having more customers who are paying a little less, may generate more income than fewer customers paying a little more, plus it means they will likely all feel a lot happier. It's something only time will tell as to how many leave based on this experience. No doubt they have based the pricing on assuming a certain amount won't be back.
Title: Re: IceTV Resurrected
Post by: Atreides83 on November 04, 2015, 01:10:22 PM
This is a new company operating IceTV under licence from the Administrator. It is being personally funded by Colin and his wife and they cannot afford to subsidise the losses incurred by the failure of the “old” IceTV.

Most people are aware now of how the legal arrangements work, but there's still the matter of honouring one's obligations. If this is a profitable business (and I can't see why it wouldn't be), there should be no issue with gradually honouring them over time for people who continue with the service.

I would personally sign up again to IceTV for $5.99 a month, and have this discount finished once the equivalent in lost subscription was paid back. As it stands, I will not be.

Ethical obligations aside, this would seem to make sense from a business point of view. As simoncasey says, retaining existing clients is a lot more cost effective than winning new ones.
Title: Re: IceTV Resurrected
Post by: IanL-S on November 04, 2015, 01:24:11 PM
I am not fussed about the loss of my old subscription (4 years left to run).

If the IceTV services is to continue it must be cash flow positive. So far, the new operators have had a lot of cash going out (rent, wages, licence fees to the old IceTV) and none coming in. Once the business is on a firm footing they may be able to reduce the cost to subscribers (either monthly rate or discounted longer term subscription).

We need to put things into perspective. The monthly cost of the subscription is about the same as I would pay for two cup of coffee. I know which will give me more satisfaction .... IceTV.

As many others have observed, if you do not want to pay the going price, you do not have to do so. If you consider it is worth $8 a month, you will pay, if not you will not. The fact that you lost say 4 years prepaid to the old IceTV is, logically, irrelevant to the decision to continue to by an IceTV subscriber with the new operators.

Ian
Title: Re: IceTV Resurrected
Post by: warkus on November 04, 2015, 01:49:02 PM
If the IceTV services is to continue it must be cash flow positive. So far, the new operators have had a lot of cash going out (rent, wages, licence fees to the old IceTV) and none coming in. Once the business is on a firm footing they may be able to reduce the cost to subscribers (either monthly rate or discounted longer term subscription).


The only problem with that is to get your business on a firm footing you need subscribers as its kind of essential to IceTV's survival. If people don't resign up, there wont be an IceTV...

Title: Re: IceTV Resurrected
Post by: TimC on November 04, 2015, 01:50:31 PM
I think the thing to remember is that IceTV currently has no competition.
Its all very well to say "I'm not gonna pay", but the consequence is that you will lose the service.

If there was a competitor, the situation would have been quite different. I doubt if it could have been resurrected at all.

I am curious what "Operating under license from the Administrator" means.
Does it mean that the Administrator currently holds the Intellectual Property rights for the IceTV software and the new IceTV is currently paying a licensing fee to the Administrator?

I suspect that the Intellectual Property rights for the IceTV software is the only asset of any value held by the old IceTV.
The physical assets (Office Furniture, setvers, PCs etc) would fetch little at auction.
As an additional complication, the IceTV software only has value, if it is in use, hence the license arrangement with the administrator.

I'll bet that the Licensing fee will be a large chunk of the current monthly fee.
I also suspect that the new IceTV is being run very lean i.e. leased equipment, an absolute minimum of staff, etc.
It will be operating in the red at the moment, seeing that they will not see much in the way of money until the free period is up in the next few days.
I am sure everyone at IceTV are holding their breath to see if they can get to a point where they break even.

Profit is unlikely to come until the old IceTV is wound up and the the Intellectual Property rights for the IceTV software are be sold to new IceTV.

I agree with Dave that "they cannot afford to subsidise the losses incurred by the failure of the “old” IceTV".
If they can't break even under the licensing arrangement, they will not be able to hold on until the old IceTV is wound up.

If we want the service to continue at all, we will need to accept our losses and pay up. Its a bitter pill, but if we don't swallow it, we will lose the service.

I rely on their service and I hope they survive.
Title: Re: IceTV Resurrected
Post by: Heideho on November 04, 2015, 01:52:05 PM
As someone who has been a customer and lost out I can appreciate how you may feel but the reality is it is what it is. Having considered the alternative I'm still very happy that the EPG is continuing and I will be subscribing.
Title: Re: IceTV Resurrected
Post by: warkus on November 04, 2015, 01:53:49 PM
+1 Simon...I have to agree.

I understand the situation, i understand Australian Company Law, I understand its a different company, I understand all of it, so don't preach to me about how all that works, i get it... but this isn't about that any of that.

Its about making those that lost out, feel at least a teny tiny bit valued, in an effort to keep them as a customer. Even friggin $1 or $2 off a month for the duration of your existing subscription as a token gesture would show that they actually have some understanding of how people are feeling. Nobody really is going to care so much about the discount itself, but its just the fact that its been offered, it would go a LONG way to retaining people.

I have to agree wholeheartedly, if new people had purchased this business, they would be looking at every way possible to retain subscribers based on what has happened, the current arrangement does not appear to be doing that.

** Oh sorry, we went broke, and now we are back but you all gotta pay $7.99 for our awesome most wonderful product... ** That's about all we have had from them...

I appreciate they are funding this themselves and they too have lost out in this, but they could still go further than they currently are to make previous subscribers feel that they actually matter to the "new" company.

Many subscribers have little choice but to re-subscribe - like skippa owners, and people like Paul55 who have older wizes that don't support series functionality. It would seem that this is what they are banking on, people needing the guide for their device to function in the way they want it to or to function at all, and also banking on those being too "accustomed" to the features and functionality of the IceTV guide, or those that simply can't be bothered looking for a different solution.

I understand why people are re-subscribing, and i'm not telling people either way to or not to subscribe. I have stayed well and truly out of that debate. It's your personal choice and nobody should tell you what choice to make.

That aside i think the least the owners could do is make those that are re-subscribing feel like they are more than just a funding source, especially when those funding sources are the life blood of your business and kind of an important requirement to your company survival..

Mark

 
Title: Re: IceTV Resurrected
Post by: Stalky on November 04, 2015, 02:12:54 PM
Well said Mark - my sentiments exactly.

"Its about making those that lost out, feel at least a teny tiny bit valued, in an effort to keep them as a customer. Even friggin $1 or $2 off a month for the duration of your existing subscription as a token gesture would show that they actually have some understanding of how people are feeling. Nobody really is going to care so much about the discount itself, but its just the fact that its been offered, it would go a LONG way to retaining people."

My 'old' IceTV subs went well into 2020 but, to me, it's the principle of the thing. And I hate being lied to and misled about the whole thing. A small discount would at least make me think that the present IceTV people (and, let's face it, they are largely the 'old' IceTV people) care about loyalty etc.

I'm bauking at the $7.99 because of those principles. For me, life without IceTV would be more difficult but not impossible!
Title: Re: IceTV Resurrected
Post by: Atreides83 on November 04, 2015, 02:20:39 PM
If the IceTV services is to continue it must be cash flow positive.
I obviously don't know their finances, but I find it hard to imagine that a small discount to existing subscribers would not be more than made up for by the customers that it retains.

Also at this stage, many of the potential new customers have heard it went defunct so are unlikely to consider signing up for a while. Existing customers know how good it is so are more likely to sign up again. So you would think they would be extra keen on keeping existing customers at this point.

The fact that you lost say 4 years prepaid to the old IceTV is, logically, irrelevant to the decision to continue to by an IceTV subscriber with the new operators.

You could apply the sunk costs argument even it was the same company. But either way, most people place a certain utility value on not encouraging unethical behaviour, even if it costs them.

Yes, legally it is a new company. But we can all see that the CEO of the new company is the same as the old one. Thus many people are unwilling to continue to enable someone to generate a profit when they have just written off huge obligations. We understand that a cashflow is required for the company to exist. But people do not consider it fair for someone who has just caused people a lot of losses to earn exactly the same amount of profit as someone who hasn't.

And look, maybe people aren't being rational. But a large percentage of the population often acts irrationally, and good companies find ways to keep even these people happy.
Title: Re: IceTV Resurrected
Post by: kymh on November 04, 2015, 02:34:45 PM
I've always built and continue to run my two businesses on word of mouth advertising.
It's saved me a small fortune in advertising costs.

The cost of giving me the remainder of my subscription would have been of great benefit but naturally, there will be no GOOD word coming from my mouth. What would it have cost IceTV?

Needless to say I won't be paying $8.00 per month on top of the $140.00 I'm out and regardless, another $8.00/ month to save me from using the Beyonwiz inbuilt EPG?

$11.00 for Netfilx just became a lot more attractive.

Bye IceTV!
Title: Re: IceTV Resurrected
Post by: jgriffin on November 04, 2015, 02:41:00 PM
I saw over on Whirlpool people talking about having received an email about the new payment gateway having now been established, and that we only had a week left of "free" guide updates.

I have not received any email from IceTV about this. I have received all the administrators emails to date, so my email is definitely in the system.

Has everyone else got their subscription email?
Title: Re: IceTV Resurrected
Post by: artroom on November 04, 2015, 02:44:41 PM
Has everyone else got their subscription email?

I received one yesterday, which is what inspired me to come here and discuss this. I was quite surprised at the time to see no real talk of any form of acknowledgement to all those customers who have lost hundreds of dollars. Just 'Good to be back, here's how to pay more money"
Title: Re: IceTV Resurrected
Post by: Atreides83 on November 04, 2015, 02:46:06 PM
What would it have cost IceTV?

Presumably an insurmountable sum in lost cashflow if it was done all at once (i.e. not charging people until their subscriptions ran out). If it was done gradually as a discount however...
Title: Re: IceTV Resurrected
Post by: Atreides83 on November 04, 2015, 02:47:57 PM
Has everyone else got their subscription email?

Here's the text:

--

Dear valued subscriber,

We are pleased to announce that IceTV is now back with a simple $7.99/month subscription.

The payment gateway will go live at midnight 4 November and at that time all existing accounts will have one more week of EPG data and recording schedules to allow everyone time to re-subscribe on the IceTV website without interruption to their IceTV service.

The IceTV website will continue as before except for the simplified subscription package, with auto renew available if desired. The free smartphone apps remain the same, including the free smartphone app service for app users who don't own a compatible recorder. Your current IceTV user name and password will remain the same and the monthly subscription will cover up to 5 recording devices in the same account.

We sincerely hope you continue to subscribe to our service so that we can supply you with an invaluable way of recording and enjoying TV at your leisure.

Kind regards,

Colin O'Brien
CEO, TV TV Australia Pty Ltd.

Copyright © 2015 TV TV Australia Pty Ltd trading as IceTV. Support: 1300 654 803, ABN: 84 608 820 891.
Privacy Policy / IceTV Online store / IceTV Forums / Unsubscribe / Contact us / IceTVBusiness
Title: Re: IceTV Resurrected
Post by: JPP on November 04, 2015, 03:33:04 PM
I image that the issue getting in the way of offering a discounted monthly rate for pre-paid subscriptions is that the vast majority of their customer base have pre-paid subscriptions. I think the principle of offering a discount to those who've lost their pre-paid subs is a good one, but I think that it most probably isn't a viable commercial proposition, particularly if you were to offer a discounted rate for the number of years most pre-paid subs are likely to have been for.

It would be nice though if the new management, i.e. Colin O'Brien, were to come on the Forum and give us a bit more of a heads up and perhaps confirm that that is the case, although we may never be sure of course that we will get to the bottom of all of this.

Either way, I hope the new ICETV (2) can keep going as I have a Skippa which I'm very happy with.
Title: Re: IceTV Resurrected
Post by: nis200sx on November 04, 2015, 03:38:29 PM
But we can all see that the CEO of the new company is the same as the old one.

The old IceTV CEO is not working for the new IceTV or TV TV.
Title: Re: IceTV Resurrected
Post by: TimC on November 04, 2015, 03:48:33 PM
The old IceTV CEO is not working for the new IceTV or TV TV.

Where does this information come from.  It seems at odds with othere info we have seen e.g. Administrator's report.
Title: Re: IceTV Resurrected
Post by: nis200sx on November 04, 2015, 03:50:42 PM
The old IceTV CEO is not working for the new IceTV or TV TV.

Where does this information come from.  It seems at odds with othere info we have seen e.g. Administrator's report.

The old IceTV's CEO was Heinz Hermann. The new IceTV's (TV TV's) CEO is Colin O'Brien.
Title: Re: IceTV Resurrected
Post by: warkus on November 04, 2015, 03:56:16 PM
Your playing games...

Just because 1 of 3 players of the old IceTV is no longer involved, doesn't mean the other 2 aren't...

Stop being pedantic.

It's the same owners, simple!
Title: Re: IceTV Resurrected
Post by: simoncasey on November 04, 2015, 04:04:21 PM
Same owner but the CEO is different.

One of the issues I have with the cost side of things is that we are told that the new company has to pay a licence back to the old icetv which may impact costs. That money paid will go to the old icetv to pay the administrators, the staff and the secured creditors. However the biggest secured creditor of the old icetv is the owner of the new icetv so does that money actually go anywhere?
Title: Re: IceTV Resurrected
Post by: TimC on November 04, 2015, 04:08:41 PM
so does that money actually go anywhere?

Pretty much it will go into the Admistrator's pocket. Colin will see very little of it.
Title: Re: IceTV Resurrected
Post by: sdcl on November 04, 2015, 04:18:10 PM
I'm with artroom - my annual subscription was automatically deducted just a few days before the administrators were called in.  If the new company wants to keep me as a customer there will need to be some recognition of this - eg I get 6 months instead of 12 or 50% off for the next 12 months etc.

As it stands the attitude stinks and I'll be choosing not to renew.
 
Title: Re: IceTV Resurrected
Post by: simoncasey on November 04, 2015, 04:39:06 PM
so does that money actually go anywhere?

Pretty much it will go into the Admistrator's pocket. Colin will see very little of it.
From that we can work out the maximum that needs to be paid to buy the business.
From the creditors report, the priority costs are $125,000 and there is nothing left after that.
The total assets are $27,000 of debtors and cash plus the business and assets sale which is a withheld amount. Therefore the business sale must be less than $98,000 and that will include the cost of any office based assets that get passed to the new company but they will obviously have other startup costs relating to overdrafts, leases, staff costs etc.

The way I understand it, there would be little point in the new company paying any more for the business than the $98,000 as they will just get that money back as the secured creditor.

Now, I'm not saying that I begrudge anybody any of the money or that I feel the new company "owes" the subscribers anything, but it does seem that there is an opportunity to show something. Personally, I think they missed a trick with the price. I think they should have gone with $10 a month but given recognition to people's years of commitment with discounts of up to 50%. It would have ended up with the same income but those most put out would feel like they got something back. Obviously it is too late now.
Title: Re: IceTV Resurrected
Post by: Paul55 on November 04, 2015, 04:39:31 PM
C'mon guys (assuming guys, as girls don't whinge this much 8)). At $7.99, the monthly rate is considerably lower than the old $13 monthly rate.
It's even lower than the old standard annual rate.
If you don't want to play, take your bat and ball and go home, but stop being wet blankets. Many of us are happy that IceTV is continuing as an optional service. Also, grow up and stop the emotive claptrap about being ripped off and paying twice and the suggestions of some sort of immoral behavior.
There's nothing like a bit of adversity to reduce ones faith in human behaviour.
Title: Re: IceTV Resurrected
Post by: artroom on November 04, 2015, 04:50:45 PM
Also, grow up and stop the emotive claptrap about being ripped off and paying twice and the suggestions of some sort of immoral behavior.

So if you walked into a shop and handed over a hundred dollars to the cashier, and they said "Oops, just lost that. You'll have to pay again" you're the person who would go "Sure thing, I don't mind paying twice."

Title: Re: IceTV Resurrected
Post by: TimC on November 04, 2015, 05:13:49 PM
So if you walked into a shop and handed over a hundred dollars to the cashier, and they said "Oops, just lost that. You'll have to pay again" you're the person who would go "Sure thing, I don't mind paying twice."

Sure, I'd look around for another shop.  If there was one.

Let me know if there's another IceTV type service.  I'd be happy to give it a try.
Title: Re: IceTV Resurrected
Post by: simoncasey on November 04, 2015, 05:20:35 PM
So if you walked into a shop and handed over a hundred dollars to the cashier, and they said "Oops, just lost that. You'll have to pay again" you're the person who would go "Sure thing, I don't mind paying twice."

Sure, I'd look around for another shop.  If there was one.

Let me know if there's another IceTV type service.  I'd be happy to give it a try.
It depends on the device you use. A pvr that can access the fta epg and will do series recordings with remote access will be 90% of the IceTV service for no cost. For me IceTV has provided a convenient, well run service in the past but it's not irreplaceable. And I'm not finding the epg as up to date as it used to be.

But I realise that for some, IceTV is an essential and I only bought my pvr when I knew it supported IceTV.
Title: Re: IceTV Resurrected
Post by: TimC on November 04, 2015, 05:43:14 PM
I know you can do series recordings off the FTA, but you get repeats as well, at least on my Toppys I do. 
Then you have to try to work out if you have seen it or not.

These days I really don't want to muck around with all the research.  In that brief time when IceTV seemed to be shutting down for good, I started looking around for an alternative.  I couldn't find anything close.

I haven't seen anybody in these forums talking about anything similar either.  As I said if there was another shop...
Title: Re: IceTV Resurrected
Post by: simoncasey on November 04, 2015, 05:47:50 PM
I know you can do series recordings off the FTA, but you get repeats as well, at least on my Toppys I do. 
Then you have to try to work out if you have seen it or not.

These days I really don't want to muck around with all the research.  In that brief time when IceTV seemed to be shutting down for good, I started looking around for an alternative.  I couldn't find anything close.

I haven't seen anybody in these forums talking about anything similar either.  As I said if there was another shop...

Yes, agreed. Although it is interesting that a lot of people use IceTV to prevent recording repeats. If the fta epg started flagging repeats reliably, I wonder if the IceTV service would be that popular.

And then there's always the delete key argument...
Title: Re: IceTV Resurrected
Post by: Paul55 on November 04, 2015, 05:49:06 PM
Also, grow up and stop the emotive claptrap about being ripped off and paying twice and the suggestions of some sort of immoral behavior.

So if you walked into a shop and handed over a hundred dollars to the cashier, and they said "Oops, just lost that. You'll have to pay again" you're the person who would go "Sure thing, I don't mind paying twice."

Don't feed the trolls
Title: Re: IceTV Resurrected
Post by: doggy on November 04, 2015, 05:55:15 PM
I will add a comment directed mainly at the "new" owners. Yes, I understand about new company, old company, startup costs etc.

I had around 2,100 days of IceTV which I had paid for (and have lost) and I was also one of the original subscribers to IceTV.

My sentiment is that if the new owners had offered a small inducement to those who had been loyal supporters and had lost out (through Skippa/Ice subscriptions/other) then they could have attracted a bigger percentage of previous subscribers to form the new loyal user base.

It was sensible to offer only a month by month proposition.

I have still not decided which way I will go. The initial (emotional) thought was "no". The now thought is "maybe, for a while". If there had been some small inducement then it would have been a definite "yes".

Regardless, I hope that IceTV does continue and succeed and will observer with interest.

Regards,
Dave
Title: Re: IceTV Resurrected
Post by: Atreides83 on November 04, 2015, 05:59:00 PM
At $7.99, the monthly rate is considerably lower than the old $13 monthly rate.
But much higher than the discount rates that they were willing and happy to take people's money at with promises of service for years to come...

"Oops, we spent all that money on some scheme you never asked for. Nevermind guys, we've done some legal wrangling so we can keep the profitable arm of the business going. Please forget all our promises and start paying us again".

And you are wondering why this has stirred up people's emotions?
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on November 04, 2015, 06:25:16 PM
Anyone who used a credit card to renew their subscription with the old IceTV may be able to claim a refund for the unused portion of the subscription from their credit card provider. The surcharges on credit card purchases fund buyer protection.

But PayPal will not refund subscription payments.
Title: Re: IceTV Resurrected
Post by: Heideho on November 04, 2015, 06:35:32 PM
Love your work Dave. Really looking forward to when everything settles down again.
Title: Re: IceTV Resurrected
Post by: JPP on November 04, 2015, 07:07:49 PM
  • Anyone with a Skippa will need to have a monthly TV guide subscription (for $7.99 each month, paid by the month).
  • Skippas will count as 1 of the 5 devices allowed to use each subscription.
  • If you purchase a subscription to use with another device your Skippa can use that subscription as well.


cheers

Dave... back at IceTV
Hi Dave,

I would like to set up an automatic payment from my end using Internet Banking. What are the account details I should use and what would be my starting date, allowing for some 3-4 days for transaction delay.[/list]
Title: Re: IceTV Resurrected
Post by: Dacho on November 04, 2015, 07:41:20 PM
Just renewed.
Title: Re: IceTV Resurrected
Post by: lee_s on November 04, 2015, 10:33:18 PM
    Hi Dave,

    I would like to set up an automatic payment from my end using Internet Banking. What are the account details I should use and what would be my starting date, allowing for some 3-4 days for transaction delay.

Likewise. I'll soon get sick of manually logging in and renewing my subscription every month but I won't be giving anyone open slather on my credit card either ie automatic renewal. Not happening.

If I can have some account details and a reference number I will set up a monthly automatic payment at my end.

I imagine JPP and I are not the only ones that want to do this.
Title: Re: IceTV Resurrected
Post by: Tezza007 on November 05, 2015, 12:33:45 AM
Where's my weeks grace gone? I've suddenly been cut off
Title: Re: IceTV Resurrected
Post by: snuke on November 05, 2015, 01:38:33 AM
From expiring 20 Jan 2021, to 14 Nov 2015, and now 5 Nov 2015.

And so it begins:
Your subscription expired on November 05, 2015

RSS Feed is available to subscribers only


Farewell ICE TV.
Title: Re: IceTV Resurrected
Post by: csutak40 on November 05, 2015, 02:42:15 AM
Anyone who used a credit card to renew their subscription with the old IceTV may be able to claim a refund for the unused portion of the subscription from their credit card provider. The surcharges on credit card purchases fund buyer protection.

It may depend on how long ago you've paid it.  I put a claim in, haven't had a decision yet, but not holding my breath

But PayPal will not refund subscription payments.

I have heard of a few people that did get it back from PayPal
Title: Re: IceTV Resurrected
Post by: csutak40 on November 05, 2015, 02:46:34 AM
From expiring 20 Jan 2021, to 14 Nov 2015, and now 5 Nov 2015.

And so it begins:
Your subscription expired on November 05, 2015

RSS Feed is available to subscribers only


Farewell ICE TV.

Hmm.  Mine says the same, however, I can still see "my week", so that may be a mistake.

Dave???
Title: Re: IceTV Resurrected
Post by: mkwilson on November 05, 2015, 05:44:45 AM
Where's my weeks grace gone? I've suddenly been cut off

Yeh, me too, and it won't accept my password. Got an email yesterday saying that the new payment system would be available at midnight, and we'd have a week to re-subscribe. Shortest week in history. Not a good sign. Reconsidering my options now....could be back to autotimers.
Title: Re: IceTV Resurrected
Post by: csutak40 on November 05, 2015, 06:03:11 AM
Where's my weeks grace gone? I've suddenly been cut off

Yeh, me too, and it won't accept my password. Got an email yesterday saying that the new payment system would be available at midnight, and we'd have a week to re-subscribe. Shortest week in history. Not a good sign. Reconsidering my options now....could be back to autotimers.

Hmm... I wonder...  Being new to Beyonwiz, I'm not sure what's caused by what.  I just discovered that the LCD screen is saying that it needs the IceTV password, I wondered why - thinking, don't tell me that I'll have to type it in every 5 minutes.  However, I can't wake it up, can't get anything on the TV screen regardless of which button I push.  I just decided to think about it tomorrow, but now wonder if this is the cause?
Title: Re: IceTV Resurrected
Post by: mkwilson on November 05, 2015, 07:47:49 AM


Hmm... I wonder...  Being new to Beyonwiz, I'm not sure what's caused by what.  I just discovered that the LCD screen is saying that it needs the IceTV password, I wondered why - thinking, don't tell me that I'll have to type it in every 5 minutes.  However, I can't wake it up, can't get anything on the TV screen regardless of which button I push.  I just decided to think about it tomorrow, but now wonder if this is the cause?

The IceTV thing shouldn't affect the TV connection. It's possibly a resolution setting that is stuffing up the HDMI handshake. Have you tried switching on and off at the rear power switch? Or switching from to a different input on the TV, then back to the input for your Beyonwiz (sometimes does the trick for me).
Title: Re: IceTV Resurrected
Post by: simoncasey on November 05, 2015, 07:51:52 AM


Hmm... I wonder...  Being new to Beyonwiz, I'm not sure what's caused by what.  I just discovered that the LCD screen is saying that it needs the IceTV password, I wondered why - thinking, don't tell me that I'll have to type it in every 5 minutes.  However, I can't wake it up, can't get anything on the TV screen regardless of which button I push.  I just decided to think about it tomorrow, but now wonder if this is the cause?


The IceTV thing shouldn't affect the TV connection. It's possibly a resolution setting that is stuffing up the HDMI handshake. Have you tried switching on and off at the rear power switch? Or switching from to a different input on the TV, then back to the input for your Beyonwiz (sometimes does the trick for me).
Yes, I always get the same thing if icetv password fails. Ie the front panel shows icetv login error but no tv picture. It happens if the icetv login fails while the device is in standby and it stops the beyonwiz coming out of standby so no picture.
If you press exit a few times it will go back into standby and then you can switch it on normally.
Title: Re: IceTV Resurrected
Post by: Dacho on November 05, 2015, 08:48:56 AM
Invoice #101 , so 100 by 7:30 pm last night. I wonder how many are required to keep the service.
Title: Re: IceTV Resurrected
Post by: mkwilson on November 05, 2015, 08:58:19 AM


Hmm... I wonder...  Being new to Beyonwiz, I'm not sure what's caused by what.  I just discovered that the LCD screen is saying that it needs the IceTV password, I wondered why - thinking, don't tell me that I'll have to type it in every 5 minutes.  However, I can't wake it up, can't get anything on the TV screen regardless of which button I push.  I just decided to think about it tomorrow, but now wonder if this is the cause?


Ahhh, that'd explain it....mine is rarely in standby.

The IceTV thing shouldn't affect the TV connection. It's possibly a resolution setting that is stuffing up the HDMI handshake. Have you tried switching on and off at the rear power switch? Or switching from to a different input on the TV, then back to the input for your Beyonwiz (sometimes does the trick for me).
Yes, I always get the same thing if icetv password fails. Ie the front panel shows icetv login error but no tv picture. It happens if the icetv login fails while the device is in standby and it stops the beyonwiz coming out of standby so no picture.
If you press exit a few times it will go back into standby and then you can switch it on normally.
Title: Re: IceTV Resurrected
Post by: IanL-S on November 05, 2015, 09:31:48 AM
Invoice #101 , so 100 by 7:30 pm last night. I wonder how many are required to keep the service.

Up to 298 at 9.30 am Thursday.

Ian
Title: Re: IceTV Resurrected
Post by: mkwilson on November 05, 2015, 10:02:03 AM
Invoice #101 , so 100 by 7:30 pm last night. I wonder how many are required to keep the service.

Up to 298 at 9.30 am Thursday.

Ian

Where are you observing the Invoice #?
Title: Re: IceTV Resurrected
Post by: raymondjpg on November 05, 2015, 10:06:57 AM
Where are you observing the Invoice #?

Under Transaction details in the confirmatory email they sent you. Mine is #349 at 0940 EST.
Title: Re: IceTV Resurrected
Post by: gibster on November 05, 2015, 11:06:54 AM
Anyone else having issues trying to renew? I keep getting a message "Error in data returned from payment gateway, please contact support". I've left a message for support, but no response yet. And their phone hours are Noon till 8pm so can't call yet.

gib
Title: Re: IceTV Resurrected
Post by: Gwhat on November 05, 2015, 11:08:58 AM
#408 at 11.07am
Title: Re: IceTV Resurrected
Post by: raymondjpg on November 05, 2015, 11:12:11 AM
Anyone else having issues trying to renew? I keep getting a message "Error in data returned from payment gateway, please contact support". I've left a message for support, but no response yet. And their phone hours are Noon till 8pm so can't call yet.

gib

If paying with a credit card, you will see that message if you leave spaces between the numbers. Enter card number without spaces.

I guess that error message will appear if you incorrectly enter any card details.
Title: Re: IceTV Resurrected
Post by: gibster on November 05, 2015, 11:23:53 AM
Anyone else having issues trying to renew? I keep getting a message "Error in data returned from payment gateway, please contact support". I've left a message for support, but no response yet. And their phone hours are Noon till 8pm so can't call yet.

gib

If paying with a credit card, you will see that message if you leave spaces between the numbers. Enter card number without spaces.

I guess that error message will appear if you incorrectly enter any card details.

Not even getting to that point. I'm getting the error on the page before you would enter your card details. Weird. Maybe something to do with my account.
Title: Re: IceTV Resurrected
Post by: IanL-S on November 05, 2015, 11:33:07 AM
Try clearing the web browser cache.

Ian
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on November 05, 2015, 12:37:07 PM
Where's my weeks grace gone? I've suddenly been cut off

Expired accounts are still active and will work for another week.

We found a bug that accidentally caused T series Beyonwiz PVRs and Skippas (and maybe Humax PVRs) to incorrectly expire immediately.
Title: Re: IceTV Resurrected
Post by: Tezza007 on November 05, 2015, 12:55:58 PM
Thanks Dave, I can log in now  ;D
Title: Re: IceTV Resurrected
Post by: mkwilson on November 05, 2015, 01:00:15 PM
Where are you observing the Invoice #?

Under Transaction details in the confirmatory email they sent you. Mine is #349 at 0940 EST.

Ta. I didn't get a confirmation email (not in Junk mail folder either). . Re-subscription seems to have worked though.
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on November 05, 2015, 01:46:28 PM
RSS Feed is available to subscribers only[/b]

Farewell ICE TV.

There hasn't been an RSS feed for about a year now.
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on November 05, 2015, 01:58:52 PM
    Hi Dave,

    I would like to set up an automatic payment from my end using Internet Banking. What are the account details I should use and what would be my starting date, allowing for some 3-4 days for transaction delay.

Likewise. I'll soon get sick of manually logging in and renewing my subscription every month but I won't be giving anyone open slather on my credit card either ie automatic renewal. Not happening.

If I can have some account details and a reference number I will set up a monthly automatic payment at my end.

I imagine JPP and I are not the only ones that want to do this.

JPP and Lee, check your personal message boxes:
http://forum.icetv.com.au/iceforum/pm/
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on November 05, 2015, 02:02:07 PM
By the way, you can purchase multiple one month subscriptions if you want to. In the shopping cart, after having added a one month subscription, just change the quantity to 2 or 6 or 12 etc.
Title: Re: IceTV Resurrected
Post by: Garyvx on November 05, 2015, 02:24:10 PM
Where's my weeks grace gone? I've suddenly been cut off

Expired accounts are still active and will work for another week.

We found a bug that accidentally caused T series Beyonwiz PVRs and Skippas (and maybe Humax PVRs) to incorrectly expire immediately.
My HTPC (WIN7) after a re-boot now has all shows listed as "Expired" for their name.
Is this the same issue as above?

Regards Gary
Title: Re: IceTV Resurrected
Post by: Chopsus on November 05, 2015, 02:32:20 PM
Where's my weeks grace gone? I've suddenly been cut off

Expired accounts are still active and will work for another week.

We found a bug that accidentally caused T series Beyonwiz PVRs and Skippas (and maybe Humax PVRs) to incorrectly expire immediately.

OK - so I got the same impression (being held to ransom by ICETV and my T3, so have renewed ... before I renewed it told me my account expired yesterday ... now it is telling me my account will expire on the 10th of November (in 5 days time) despite having just paid for one month with auto renew! ... WTF, shouldn't it be at least December or am I being charged for the period you guys were in administration?
Title: Re: IceTV Resurrected
Post by: kazz on November 05, 2015, 02:44:20 PM

I renewed yesterday, expiry date is now 5 Dec 2015 and my T3 has connected successfully this morning, so I guess some of us are avoiding the glitches that others are encountering.
Title: Re: IceTV Resurrected
Post by: Chopsus on November 05, 2015, 03:04:58 PM

I renewed yesterday, expiry date is now 5 Dec 2015 and my T3 has connected successfully this morning, so I guess some of us are avoiding the glitches that others are encountering.

Kazz, do you have anything in "My Orders"?  Mine says I currently have no orders, so am wondering if my renewal go through
Title: Re: IceTV Resurrected
Post by: dddp on November 05, 2015, 03:15:50 PM
trying to pay for a month and keep getting the message "Error in data returned from payment gateway, please contact support" and can't complete the process

perhaps it's because i use a PO Box as my address and next to this entry field it says "Note: we are unable to deliver to P.O. Boxes." - so what exactly does get delivered anyway? This same address was acceptable in the past - not sure why it isn't now nor why a street address is even needed given nothing gets sent to it!

so what's the story here, is my PO Box address now a problem?
Title: Re: IceTV Resurrected
Post by: kazz on November 05, 2015, 03:49:22 PM

I renewed yesterday, expiry date is now 5 Dec 2015 and my T3 has connected successfully this morning, so I guess some of us are avoiding the glitches that others are encountering.

Kazz, do you have anything in "My Orders"?  Mine says I currently have no orders, so am wondering if my renewal go through

Hey Chops, yes I have an order showing:

Quote
1   1-Month IceTV Subscription (for up to 5 devices) (IG1)   7.99

So maybe, as you suspect, your renewal  didn't go through.
Title: Re: IceTV Resurrected
Post by: kazz on November 05, 2015, 03:52:12 PM
trying to pay for a month and keep getting the message "Error in data returned from payment gateway, please contact support" and can't complete the process

perhaps it's because i use a PO Box as my address and next to this entry field it says "Note: we are unable to deliver to P.O. Boxes." - so what exactly does get delivered anyway? This same address was acceptable in the past - not sure why it isn't now nor why a street address is even needed given nothing gets sent to it!

so what's the story here, is my PO Box address now a problem?

I have a PO Box for both delivery and billing address and my renewal went through with no issues, I got that message too and just ignored it as I've always had the PO Box.
Title: Re: IceTV Resurrected
Post by: sys2061 on November 05, 2015, 04:06:15 PM
RSS Feed is available to subscribers only

Farewell ICE TV.

There hasn't been an RSS feed for about a year now.

That's weird, because it's still there. It even started working again today when I paid for a month.

It's linked from the TV Guide page, among others:
<link href="/tv-guide/index.cgi?op=myupcomingshows_rss&auth_uuid=REDACTED" rel="alternate" type="application/rss+xml" />

I would be very disappointed if it went away now.
Title: Re: IceTV Resurrected
Post by: csutak40 on November 05, 2015, 04:17:02 PM

Yes, I always get the same thing if icetv password fails. Ie the front panel shows icetv login error but no tv picture. It happens if the icetv login fails while the device is in standby and it stops the beyonwiz coming out of standby so no picture.
If you press exit a few times it will go back into standby and then you can switch it on normally.

Yes, thank you.  That is what I ended up doing.  Bit scary when you're new to the system  ::)
Title: Re: IceTV Resurrected
Post by: IanHamilton on November 05, 2015, 04:56:10 PM
I may have missed this but I tried to renew and the only payment option is credit card. I would rather pay with paypal as it is easier to stop automatic renewal payments. Am I stuck with paying by credit card?
Title: Re: IceTV Resurrected
Post by: simoncasey on November 05, 2015, 05:43:19 PM

Yes, I always get the same thing if icetv password fails. Ie the front panel shows icetv login error but no tv picture. It happens if the icetv login fails while the device is in standby and it stops the beyonwiz coming out of standby so no picture.
If you press exit a few times it will go back into standby and then you can switch it on normally.

Yes, thank you.  That is what I ended up doing.  Bit scary when you're new to the system  ::)
It was a bit scary even when I'm not new to the system.
Title: Re: IceTV Resurrected
Post by: jgriffin on November 05, 2015, 06:25:03 PM
So I updated my details like yesterday or the day before, updated the CC and enabled auto-renew and all looked good. Then today it expired on me too. Not happy.

And im using wget with the XMLTV feed.
Title: Re: IceTV Resurrected
Post by: csutak40 on November 05, 2015, 06:55:23 PM
    Hi Dave,

    I would like to set up an automatic payment from my end using Internet Banking. What are the account details I should use and what would be my starting date, allowing for some 3-4 days for transaction delay.

Likewise. I'll soon get sick of manually logging in and renewing my subscription every month but I won't be giving anyone open slather on my credit card either ie automatic renewal. Not happening.

If I can have some account details and a reference number I will set up a monthly automatic payment at my end.

I imagine JPP and I are not the only ones that want to do this.

JPP and Lee, check your personal message boxes:
http://forum.icetv.com.au/iceforum/pm/

I would be interested in this as well.  I would rather set up the payments on my end, not through IceTV - no offence  :P
Title: Re: IceTV Resurrected
Post by: Daniel Hall at IceTV on November 05, 2015, 07:06:23 PM
OK - so I got the same impression (being held to ransom by ICETV and my T3, so have renewed ... before I renewed it told me my account expired yesterday ... now it is telling me my account will expire on the 10th of November (in 5 days time) despite having just paid for one month with auto renew! ... WTF, shouldn't it be at least December or am I being charged for the period you guys were in administration?

Your account has been setup for Auto Renew successfully, and to allow the first renewal to occur your account was then extended by a couple of days.

One thing I should point out (that appears to have tripped up a few people) is that just enabling auto-renew does not immediately process a payment. Automatic renewals are processed once a day a few days out from the end of your expiry, so just enabling Auto Renewal in the My Account section of the IceTV website will not immediately process a payment to extend your account, this will happen within the next 24 to 48 hours.
Title: Re: IceTV Resurrected
Post by: tb123 on November 05, 2015, 07:14:25 PM
Ok, so I haven't read all of the last 10 pages - however I have not renewed my subscription yet, I will, however thought we still had a week.

I get an error on my IceTV iPad app when trying to set a recording, it tells me that no recorders are configured and on my Android device it tells me that I do not have a full menership even though I am logged in. I have confirmed by the web interface that my 2 recorders are still configured.
Is this normal until I pay for renewal???

Right, so, I logged in to My Account and was told it expired today, the 5th, not quite the extra week I thought I was going to get, paid for the subscription and can now set recordings again.......
Title: Re: IceTV Resurrected
Post by: Twain on November 05, 2015, 07:22:42 PM
I would be interested in this as well.  I would rather set up the payments on my end, not through IceTV - no offence  :P

I also am interested in IceTV allowing payments to be made to their bank account via user-instigated automated bank transfers -as doing direct debits from my bank account is a big no-no, and would be a deal breaker for me.
Title: Re: IceTV Resurrected
Post by: Eelsfan05 on November 05, 2015, 08:10:44 PM
I would be interested in this as well.  I would rather set up the payments on my end, not through IceTV - no offence  :P

I also am interested in IceTV allowing payments to be made to their bank account via user-instigated automated bank transfers -as doing direct debits from my bank account is a big no-no, and would be a deal breaker for me.

I have buckled and decided I can't live without IceTV:) Id rather bank transfer payment as well.
Title: Re: IceTV Resurrected
Post by: denebarry on November 05, 2015, 08:29:13 PM
Where are you observing the Invoice #?

Under Transaction details in the confirmatory email they sent you. Mine is #349 at 0940 EST.

Ta. I didn't get a confirmation email (not in Junk mail folder either). . Re-subscription seems to have worked though.
I didn't get one either.
Title: Re: IceTV Resurrected
Post by: dddp on November 05, 2015, 10:33:49 PM
trying to pay for a month and keep getting the message "Error in data returned from payment gateway, please contact support" and can't complete the process

perhaps it's because i use a PO Box as my address and next to this entry field it says "Note: we are unable to deliver to P.O. Boxes." - so what exactly does get delivered anyway? This same address was acceptable in the past - not sure why it isn't now nor why a street address is even needed given nothing gets sent to it!

so what's the story here, is my PO Box address now a problem?

I have a PO Box for both delivery and billing address and my renewal went through with no issues, I got that message too and just ignored it as I've always had the PO Box.

thanks for your reply

still getting the error message "Error in data returned from payment gateway, please contact support" and cant pay
Title: Re: IceTV Resurrected
Post by: Garywg on November 06, 2015, 01:18:57 AM
Invoice number: 978

I thought there were 16000 subscribers?
Title: Re: IceTV Resurrected
Post by: spinifex on November 06, 2015, 03:03:46 AM
Invoice number:  982

Paid for 2 months with a cc and the payment went straight through.
Title: Re: IceTV Resurrected
Post by: snuke on November 06, 2015, 09:30:43 AM
RSS Feed is available to subscribers only

Farewell ICE TV.

There hasn't been an RSS feed for about a year now.

That's weird, because it's still there. It even started working again today when I paid for a month.

It's linked from the TV Guide page, among others:
<link href="/tv-guide/index.cgi?op=myupcomingshows_rss&auth_uuid=REDACTED" rel="alternate" type="application/rss+xml" />


Mine is still there too. Maybe it is just legacy, I know I still get RSS feeds form both Facebook and Twitter, but they stopped offering them years ago.
Title: Re: IceTV Resurrected
Post by: Jondalar on November 06, 2015, 02:28:04 PM
OK so I've setup Auto-renew and 2 days later it's still saying I have no orders and my account will expire on November 10.  Currently everything seems to be working with the iPhone app and my Skippa and Topfield 2400.  Will it auto-renew or do I need to manually add a month?
Title: Re: IceTV Resurrected
Post by: TimC on November 06, 2015, 03:06:30 PM
Will it auto-renew or do I need to manually add a month?

From what I understand AutoUpdate does not transfer any money until the account is about to expire (Day before?)
Then it transfers.
I would expect the status to show Nov 10 until about Nov 9 and then change to Dec 9

Whether it works as advertised or or not is another question
Title: Re: IceTV Resurrected
Post by: mkwilson on November 07, 2015, 06:26:51 AM
Where are you observing the Invoice #?

Under Transaction details in the confirmatory email they sent you. Mine is #349 at 0940 EST.

Ta. I didn't get a confirmation email (not in Junk mail folder either). . Re-subscription seems to have worked though.
I didn't get one either.

I suspect, that if you renewed by going directly to 'enable auto-renew', then providing card details (like me), you will only get an invoice when your short-term subscription is about to expire (Nov 9-10). For this reason, I doubt that the number of the latest invoice is a reliable measure of how many people have opted to renew.
Title: Re: IceTV Resurrected
Post by: grb2002 on November 07, 2015, 08:06:10 PM
So, I've done the right thing and re-subscribed today. My Account says my expiry date is in 29 days!
I know it's only a couple of days, but given all the pre-payments we have lost, I assumed my 30 days would start at the end of the grace period. Way to reward your loyal subscribers!
Or am I just a miserable git who should get over it?
Anyway, remind me to wait until a few days after the end of the month next time.
Title: Re: IceTV Resurrected
Post by: csutak40 on November 07, 2015, 11:05:43 PM
So, I've done the right thing and re-subscribed today. My Account says my expiry date is in 29 days!
I know it's only a couple of days, but given all the pre-payments we have lost, I assumed my 30 days would start at the end of the grace period. Way to reward your loyal subscribers!
Or am I just a miserable git who should get over it?
Anyway, remind me to wait until a few days after the end of the month next time.

Must say I, too, presumed that the subscription would start from the end of the grace period.  However, I think, going forward, your next payment will start from the end of the last, regardless of when you pay it.
Title: Re: IceTV Resurrected
Post by: mkwilson on November 08, 2015, 06:42:35 AM
So, I've done the right thing and re-subscribed today. My Account says my expiry date is in 29 days!
I know it's only a couple of days, but given all the pre-payments we have lost, I assumed my 30 days would start at the end of the grace period. Way to reward your loyal subscribers!
Or am I just a miserable git who should get over it?
Anyway, remind me to wait until a few days after the end of the month next time.

I suspect if you'd just hit 'enable auto-renew' and supplied your card details from there, then your new subscription would start at the end of the grace period. That's exactly what happened with my account.
Title: Re: IceTV Resurrected
Post by: IanL-S on November 08, 2015, 12:14:53 PM
The way it looks to me, carry-over access was structured as a trial subscription. With trial subscriptions when you take out a full subscription it starts from the date you take out the subscription. I suspect it would be far too difficult to do a one of system for the carry-over period.

I for one am not concerned about this.

Ian
Title: Re: IceTV Resurrected
Post by: Stomick on November 08, 2015, 06:41:44 PM
Where's my weeks grace gone? I've suddenly been cut off

Expired accounts are still active and will work for another week.

We found a bug that accidentally caused T series Beyonwiz PVRs and Skippas (and maybe Humax PVRs) to incorrectly expire immediately.

I have a Topfield and my account appears to have expired on the 5th...
Title: Re: IceTV Resurrected
Post by: mac37 on November 09, 2015, 01:52:58 AM
On the 5th I clicked on the auto-renew, and gave my card details etc.
The bar at the top said - your account will expire on the 10th November
Today, at 6 minutes past midnight (9th Nov) , I got an email saying they had taken my first payment
Invoice 2255
And now my expiry date is December 10th.
Brilliant.  :)

Mac
Title: Re: IceTV Resurrected
Post by: tonymy01 on November 09, 2015, 08:34:00 AM
Good to know,I wondered if it was the right way to do things. You have 5 more days of subscription than I then :(
Title: Re: IceTV Resurrected
Post by: rsquires on November 09, 2015, 11:57:10 AM
It's getting near when my IceTV will be gone as I have decided to not continue my subscription. I have in the past paid yearly and recently got deals with my Humax PVR. I guess I am an old timer in terms of being a fairly early adopter to the service. But things have moved on and I now pay $10.00 for Stan, $9.99 for Spotify etc. I really can't justify subscribing to an EPG guide, just so I can record stuff from my phone. For $2 more I get actual content, not the ability to record content that no doubt has ads etc. I'd seriously think about it if it were cheaper but really I have Foxtel too which has a pretty robust app for recording content and setting up series links. Also for instance Fargo should have recorded for some reason but it didn't. Maybe something to do with what's going on behind the scenes. But I caught up with it using SBS ON Demand. This really ultimately negates the whole PVR technology in my opinion.  I have enjoyed IceTV and am sad to see it go and be in the financial difficulty it is, but price wise this is a luxury that in todays economy (as well as shifts in the way we view and consume content) will be a hard sell I think.
Title: Re: IceTV Resurrected
Post by: Mantorok on November 09, 2015, 01:01:47 PM
My Auto-Renew was also processed this morning.  All looks good with expiry date now set at 10-Dec.  Invoice # 2345
Title: Re: IceTV Resurrected
Post by: Jondalar on November 09, 2015, 01:07:10 PM
My auto-renew was processed at 11:14 QLD time which I guess is 12:14 NSW/VIC.  Invoice #2010.

I tend to agree with rsquires post, I too have had IceTV a long time, and I've almost always bought the subscription when there was a $50 / year offer.  I had credit up until 2018 so to lose that, plus the lifetime subscription with the Skippa was painful.  I've only renewed currently because the Skippa is a bit useless without it, plus I've not got into the streaming services, no one of them has everything I want.  I had a 6mth free trial of Presto, don't think I even watched one show.  Maybe this will change in the future.
Title: Re: IceTV Resurrected
Post by: TimC on November 09, 2015, 01:26:48 PM
but price wise this is a luxury that in todays economy (as well as shifts in the way we view and consume content) will be a hard sell I think.

Not quite yet, but it is an interesting point I have been beginning to ponder.

As TV stations are beginning to move towards streaming their content.
How long will they continue to broadcast their content over the air?

In some ways it is sort of comforting to simply choose what what we want to watch from what is broadcast.
How long will we let TV stations continue to choose what we watch?

It looks like a paradigm shift is looming. Where will IceTV fit in all this?

On the other hand, I'm not really looking forward to scanning through masses of choices to work out what I want to watch tonoght.
What sort of service will we all need to help sort through the masses of content that is available for streaming?
Netflix, Stan, FetchTV, how many more to we need to sign up to?

I wonder how long it will be before the various prodiction houses begin to cut out the middlemen and stream their own content.

Hmmm.

Title: Re: IceTV Resurrected
Post by: Dreamer on November 09, 2015, 02:55:20 PM
For me, as a very new user (came on board with the Skippa, staying because of the Skippa, which has a fantastic UI in many ways), the great value of IceTV is in discovery.  As TV fragments more and more, discovery becomes more important, not less.  Youtube is a huge provider in the online video-media industry, dwarfing all the streaming players which we're talking about, and Youtube is a discoverability nightmare, regardless of its excellent searchability.  (The difference, as I'm using the terms, is that discoverability finds stuff that you're interested in and presents it to you -- a la the content that IceTV's My Week page shows according to searches that you've set in response to app prompts.  Searchability is passive, merely finding hits against a search term when you do a search.)

The challenge for IceTV to enter such a market, though, is a technical one.  The infrastructure around discoverability of visual media will be more complex than the relatively constrained market of Australian FTA TV.

Nonetheless, there is an opportunity there, so IceTV aren't necessarily stuck in a dead end, so long as you (or they, rather) understand their key benefits.
Title: Re: IceTV Resurrected
Post by: TimC on November 09, 2015, 06:11:03 PM
As TV fragments more and more, discovery becomes more important, not less.

Yes, you make a good point.

If I do a google search for a "Police Procedural Drama" video, I get 12,700 results.  How you get from there to a show I would like is a whole other story.

More often than not you don't know you like something until you try it.  I have little faith that software will be able to reliably predict what I would like.
Basing it on popularity certainly isn't the answer.
 
Worse! Even if someone comes up with something, I can see marketing finding ways around it.

The more I think about entertainment in the future, the less I like it.
I wonder if it is going to take longer to find a good show to watch than it will take to watch it.

I remember my sister who lived in Townsville when there was only one commercial channel commenting, that the TV programming was pretty good, because the only got the good shows. There wern't any arguments about the remote either, although that may have been before remotes anyway.

Oh dear, I think I am getting old. I had better go for a walk and see if I can find my way back home.
Title: Re: IceTV Resurrected
Post by: csutak40 on November 09, 2015, 07:11:49 PM
Good to know,I wondered if it was the right way to do things. You have 5 more days of subscription than I then :(

Me too!  I suppose the $1.30 lost is not going to send us bankrupt, but it would have been nice to make everyone's "renewal" start on the same day  ;)  This way, those of us that were "early adapters" got penalised   :D
Title: Re: IceTV Resurrected
Post by: Vortical on November 10, 2015, 12:36:26 AM
I wonder how many people they need to keep the business viable.

Not sure that around 2500 is enough given the invoice numbers floating around.
Title: Re: IceTV Resurrected
Post by: Shadow on November 10, 2015, 11:58:05 AM
Maybe IceTV are being a bit cautious this time around and aren't taking subscriptions incase it goes belly up.

Better for a few to lose $8 instead of year or twos subscription, as i did.

Title: Re: IceTV Resurrected
Post by: simoncasey on November 10, 2015, 12:42:42 PM
I think the main issue with the invoice number is just that is the number of people who have already subscribed manually. Those who have activated auto renew won't have been invoiced until the free period expires, which is today. There will probably be a big increase in subscribers from tomorrow.
Title: Re: IceTV Resurrected
Post by: mac37 on November 10, 2015, 01:01:45 PM
On the 5th I clicked on the auto-renew, and gave my card details etc.
The bar at the top said - your account will expire on the 10th November
Today, at 6 minutes past midnight (9th Nov) , I got an email saying they had taken my first payment
Invoice 2255
And now my expiry date is December 10th.
Brilliant.  :)

Mac

They took my first autorenew on the 9th.

Mac
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on November 14, 2015, 12:57:36 AM

There hasn't been an RSS feed for about a year now.

That's weird, because it's still there. It even started working again today when I paid for a month.

It's linked from the TV Guide page, among others:
<link href="/tv-guide/index.cgi?op=myupcomingshows_rss&auth_uuid=REDACTED" rel="alternate" type="application/rss+xml" />

I would be very disappointed if it went away now.

Where you are seeing that link? What browser are you using? Where did you get your uuid?

In chrome and ie the rss links vanished when we updated the website a while ago, much to my annoyance.

Now that I know the my week rss feed is still alive I have managed to make myself a link to it (using the link in your reply, thank you).
https://www.icetv.com.au/tv-guide/index.cgi?op=myupcomingshows_rss

But without knowing what my uuid is I need to be logged in already if using web browser, and it makes it harder to download my 'my shows' 'my week' list programmatically to automatically schedule my recordings in software that does not support IceTV smart recording.

Edit: changed 'my shows' to 'my week'
Title: Re: IceTV Resurrected
Post by: sam on November 14, 2015, 07:18:32 PM
Sam,

I have a Skippa here in the office doing exactly that at the moment. It lasts between 30 seconds and 5 minutes on boot before freezing, audio still running but frozen other than that and occasionally reboots itself automatically.

I am 80% sure it's a faulty SOC (main controller). Freeze spraying the heat sink on the SOC keeps it up for an indefinite period, most I've had it up is 15mins. As soon as I stop spraying the heat sink, it locks within a very short time.

If it is a faulty SOC, it's a bin job, simple. I'm really sorry.

I haven't finished testing yet but once I've finished I will post confirmation either way...

Mark

Hi Mark,

Do you have any update on your testing please? Whether this is a faulty SOC and therefore a bin job for my Hot faulty D.O.A SKIPPA (which was to be replaced), that Freezes. At least I could get it to boot up after replacing the Power Pack, but you can't use SKIPPA and it's currently packed in its box and stored away - Out of my sight - out of my frustration range!   

I wish it was repairable as when it is up and running it shows great potential.

Regards,
SAM
Title: Re: IceTV Resurrected
Post by: IanL-S on November 15, 2015, 09:42:35 AM
Mark also mentioned that some SKIPPAs had poor quality SATA connectors on the main board which were causing issues. This is apparently able to be fixed.

Fortunately my SKIPPA is working without any issues. I am surprised how well the add skipping works (particularly on SBS which I thought would be problematic).

Ian
Title: Re: IceTV Resurrected
Post by: Dave at IceTV on November 18, 2015, 12:24:11 AM
Did everyone who asked for information on how to renew via direct deposit get the details they needed?
Title: Re: IceTV Resurrected
Post by: csutak40 on November 18, 2015, 01:49:00 AM
Did everyone who asked for information on how to renew via direct deposit get the details they needed?

I got it second hand from someone, not from IceTV
Title: Re: IceTV Resurrected
Post by: Twain on November 18, 2015, 11:19:42 AM
Did everyone who asked for information on how to renew via direct deposit get the details they needed?

Hi Dan,

I would like to pay for my IceTV by direct deposit, but I don’t have the required details yet.

Regards

Title: Re: IceTV Resurrected
Post by: Dave at IceTV on November 18, 2015, 02:56:09 PM
Did everyone who asked for information on how to renew via direct deposit get the details they needed?
I would like to pay for my IceTV by direct deposit, but I don’t have the required details yet.

Check your personal messages.
Title: Re: IceTV Resurrected
Post by: JPP on November 18, 2015, 04:03:44 PM
Check your personal messages.
And don't forget to scroll to the BOTTOM of your messages.....
Title: Re: IceTV Resurrected
Post by: barney85 on November 19, 2015, 09:33:33 PM
so essentially the lifetime subsciption i paid $99 for last year is completely useless now is it. As you can probably gather im not to happy wasting a sweet $100 on now a useless subsciption. Its only because im receiving no epg from icetv and my scheduled recording deleted that ive came onto here. I dont exaclty troll through icetv forums daily to find all the latest goss. From the other comments congrats on getting it back but im pissed ive wasted so much frigging money on a damn epg. You would think at the very least you could credit a few months to make up the remaining money left over as im sure im not the only person to get screwed.
Title: Re: IceTV Resurrected
Post by: JPP on November 19, 2015, 10:09:19 PM
A lot of people, who've paid either by PayPal or Credit Card, have put in a claim to PayPal or their Credit card provider and have recovered their money, even though the time span for both PayPal or Credit card had expired. More on this on this Forum elsewhere.
Title: Re: IceTV Resurrected
Post by: Paul55 on November 20, 2015, 08:01:56 AM
so essentially the lifetime subsciption i paid $99 for last year is completely useless now is it. ....... Its only because im receiving no epg from icetv and my scheduled recording deleted that ive came onto here. ........ You would think at the very least you could credit a few months to make up the remaining money left over as im sure im not the only person to get screwed.

The short and unemotive answer is yes. The 'old' IceTV has gone broke due to the failed attempt to introduce the Skippa PVR.
You should have received emails warning you of this - if you have kept your contact details up to date.
The 'new' IceTV is a different company that uses the same name. If you want to receive the service from the new company, it will cost $7.99 per month.
The vast majority of us 'lost' varied lengths of subscriptions. That happened. It can't un-happen. Full stop.
The new company needs to make a profit or it will fail too.
Title: Re: IceTV Resurrected
Post by: Klink1313 on November 20, 2015, 11:11:09 AM
Did everyone who asked for information on how to renew via direct deposit get the details they needed?

Can you please send me these details as well.

Thx
Title: Re: IceTV Resurrected
Post by: Eelsfan05 on November 30, 2015, 08:51:56 AM
Did everyone who asked for information on how to renew via direct deposit get the details they needed?

Dave,

Could I get these details as well please.