IceTV Forum

IceTV Guide for IceTV enabled PVRs => SKIPPA => Topic started by: payandwait on July 26, 2015, 11:42:51 AM

Title: skippa delay
Post by: payandwait on July 26, 2015, 11:42:51 AM
so after waiting months and months for my order to be despatched supposedly on the 27th of July i get an email yesterday saying shipment is delayed because of bigger demand?????
my question is:
why would a higher demand stop ANY units being shipped.
sounds like a stuff up somewhere.
and this after i contacted their supposed customer service last week who  really gave me no information of when units would actually be shipped.
you would think the company that took my money would be able to provide that info.

so far all that has happened is that i have paid for something they keep advertising but cannot deliver.
do i sound happy?
Title: Re: skippa delay
Post by: IanL-S on July 26, 2015, 01:14:44 PM
my question is:
why would a higher demand stop ANY units being shipped.

That is what I was perplexed by. Early on we were told that the first 1000 units would be shipped in by air. We were also told that the first production run would be the 1000 pre-release orders that were to be shipped by air. It is possible that the delays in starting the initial production run meant they lost the air shipment slot for the first 1000 orders, if so why not be up front about it.

As a matter of logic, the amount of subsequent pre-orders should have no impact on the initial production run or the delivery those units to those who ordered them. Production delays can be caused by lack of components or scheduling issues with the OEM that is putting the units together. Delaying the 'go instruction' for production may mean that previously allocated production slot was lost and a new one was need. If so IceTV would have known about this well before Friday, and they should have shared the information with those who they sold the units to.

As yet I have received not official notification from IceTV that my order will not be shipping in the week commencing 27 July 2015.

While I am not particularly happy about the repeated deferral of delivery date, what really annoys me is the very poor communication by IceTV with those who have ordered the units about the changes in the delivery schedule. It is appalling customer service.

Ian

Title: Re: skippa delay
Post by: HORNETSTER on July 26, 2015, 07:34:24 PM
And even though there is so much discussion about it, they certainly aren't in a hurry to comer on here and explain anything.
Very poor I would say!
Also, most well regarded companies that take pre-orders, don't actually take your money until they ship....
Title: Re: skippa delay
Post by: nis200sx on July 26, 2015, 08:59:15 PM
And even though there is so much discussion about it, they certainly aren't in a hurry to comer on here and explain anything.
Very poor I would say!
They really don't need to explain anything other than they're going to be a bit later than expected. Nothing new with pre-orders not arriving at the exact time originally mentioned.

Also, most well regarded companies that take pre-orders, don't actually take your money until they ship....
I've seen plenty of  pre-orders online and they all wanted full payment up front (like crowd sourcing and group buys). Except all other pre-orders wanted everyone to pay full price. This is the first one I've seen where you could save $200 (33% of the RRP). I've never taken part in any before and always ended up either missing out altogether or waiting many extra months for the second batch to arrive long after those who pre-ordered received theirs.

As for them waiting until Friday to tell us skippa would be delayed, I'd like to think they didn't find out themselves until Thursday or Friday.
Title: Re: skippa delay
Post by: injidup on July 28, 2015, 06:55:25 PM
First World problems.
Title: Re: skippa delay
Post by: Paul55 on July 28, 2015, 09:32:28 PM
First World problems.

A pitiful and unoriginal response.  We live in the first world and are entitled to demand performance in accordance with first world standards.
Title: Re: skippa delay
Post by: bodogbodog on July 28, 2015, 09:41:32 PM
A pitiful and unoriginal response.  We live in the first world and are entitled to demand performance in accordance with first world standards.
A world where everything runs smoothly and on time? (that's not the first world - or even the real world....)
Perhaps a more appropriate response in keeping with some of the recent comments by those who feel IceTV has perpetrated crimes against humanity by not delivering on the expected date is - "Sh*t happens"
Title: Re: skippa delay
Post by: Paul55 on July 29, 2015, 08:00:38 AM
Perhaps a more appropriate response ........ is - "Sh*t happens"

That would be fine. The over-used "first world problem" quip was amusing for a little while a long time ago - no longer cool.
Title: Re: skippa delay
Post by: FMB on July 31, 2015, 03:01:56 PM
I just received an update from IceTV (as I'm sure most of you have). It begins by saying in big bold letters "MANUFACTURING DELAYS RECTIFIED" and then goes on to say that the first Skippa's will be 'fulfilled' in the last week of August. WTF???

We've gone from July 27 to mid-August to late August. Seriously not good enough.

NOT HAPPY JAN!

Title: Re: skippa delay
Post by: warkus on July 31, 2015, 03:17:44 PM
Best be ringing ICETV and asking to cancel your order then I guess if you are that unhappy, surely you are not going to want to wait a few more weeks... .!?!?!?!

Interestingly enough I didn't get that email - yet anyway...

Title: Re: skippa delay
Post by: FMB on July 31, 2015, 03:25:41 PM
Best be ringing ICETV and asking to cancel your order then I guess if you are that unhappy, surely you are not going to want to wait a few more weeks... .!?!?!?!

Interestingly enough I didn't get that email - yet anyway...

Believe me, if I had a choice, I would. Somehow I doubt they would let me anyway. I've removed my old PVR and given it away. My TiVo is dying a rapid death and I need a suitable replacement. One could say that they have me by the short and curly's.
Title: Re: skippa delay
Post by: Likkie on July 31, 2015, 03:26:36 PM
I just received an update from IceTV (as I'm sure most of you have). It begins by saying in big bold letters "MANUFACTURING DELAYS RECTIFIED" and then goes on to say that the first Skippa's will be 'fulfilled' in the last week of August. WTF???

We've gone from July 27 to mid-August to late August. Seriously not good enough.

NOT HAPPY JAN!


So it turns out that it wasn't greater than anticipated demand but "Manufacturing Delays" that is to blame.  They were telling fibs.

I'm yet to receive an email update either but noticed the new estimated delivery date on the web page today.

Just to be clear, I'm not all that bothered by the actual delay, shit happens.  I just don't like being lied to.
Title: Re: skippa delay
Post by: FMB on July 31, 2015, 03:39:16 PM
Here is the contents of the e-mail (minus the dodgy photo):

SKIPPAź Update   

Dear customers and friends of IceTV,
Here is the latest update on what's happening with SKIPPA.
MANUFACTURING DELAYS RECTIFIED
Due to the overwhelming demand generated by our SKIPPA pre-order sale, we increased our initial production order for SKIPPAs. Following a small pre-production run (for testing purposes, see the photo on the right), the factory then pushed our mass manufacturing slot back behind a very large production run for another company.
SKIPPA production will be in full swing by mid-August and we will air-freight your SKIPPAs to avoid any further delay. We are scheduled for first orders to be fulfilled in the last week of August.   

ADVANTAGE OF PRE-ORDERS
Those of you who have taken advantage of the pre-order sale have saved up to $200 off RRP, and will be the first to receive your SKIPPA PVRs.
LIMITED STOCK - ORDER NOW TO AVOID DISAPPOINTMENT
Due to the limited number of units in our first production run, orders will be fulfilled on a
'first-come, first-served' basis. All pre-orders have been allocated, leaving a limited amount
of stock available for purchase. So if you want to secure your SKIPPA, order now while stocks last.


Beyonwiz T4 now shipping with IceTV    

The Beyonwiz T4 is now available through IceTV from $699. This four-tuner model is configurable with HDD capacity up to 6TB. Order now.

Title: Re: skippa delay
Post by: IanL-S on July 31, 2015, 03:51:39 PM
SKIPPA production will be in full swing by mid-August and we will air-freight your SKIPPAs to avoid any further delay. We are scheduled for first orders to be fulfilled in the last week of August.

Not clear what date this email was sent. Update: Post before that one says it arrived today. Hope I get one this time ... nothing yet. :-\

So mid-August now becomes end of August. At this rate we will be lucky to get our Skippa before Christmas. :o

Ian
Title: Re: skippa delay
Post by: nis200sx on July 31, 2015, 04:02:23 PM
So it turns out that it wasn't greater than anticipated demand but "Manufacturing Delays" that is to blame.  They were telling fibs.

I'm yet to receive an email update either but noticed the new estimated delivery date on the web page today.

Just to be clear, I'm not all that bothered by the actual delay, shit happens.  I just don't like being lied to.

I doubt they were telling lies. If you've ever had any experience with mass production you'd understand (though still not be happy). For example, Increasing a production run from 10 days to 12 days could result in losing your spot in line. Days 11 and 12 would have already been booked for another customer's order and if this customer is a regular who places big orders then there's no chance of delaying their production run. So the whole 12 days of skippa production gets shafted until after this other customer's production run has finished. I'm just thankful that this bigger customer's order will only take a few weeks and not a few months.

Note: I'm not suggesting that skippa's production run takes 10 days or 12 days. They were just examples.

If you are wondering why they didn't just stick with the original production run and do the other shorter production run later, I'd assume that the cost of setting up each production run would probably cost a lot more than the value that the small 2nd production run of product would be worth.
 
Title: Re: skippa delay
Post by: IanL-S on July 31, 2015, 04:31:54 PM
If you are wondering why they didn't just stick with the original production run and do the other shorter production run later, I'd assume that the cost of setting up each production run would probably cost a lot more than the value that the small 2nd production run of product would be worth.

Or it could be the economies of scale from the larger production run were just to great to ignore. That is, substantial reduction in per unit cost.

Ian
Title: Re: skippa delay
Post by: bridjee on July 31, 2015, 07:13:14 PM
I am sick of watching live tv, so with the extra delay today I decided to resurrect my dead TiVo which was pretty easy and cancelled the Skippa order.  They promptly did so with no drama.
Title: Re: skippa delay
Post by: warkus on July 31, 2015, 07:39:20 PM
It's great that you resurrected your TiVo, but cancelling the order is "possibly" not a good move as in the future if they do turn out to be awesome and you want to repurchase it will be at a more expensive price...

I wonder if just using the TiVo and waiting a little longer may have been better, it's the discount that makes it not such a good idea to cancel, if they were preorder at the normal price it wouldn't matter I guess...

I hope the TiVo stays working for you anyway... Good luck. Come back and check out our progress soon, hopefully it will be good news for all that are patiently waiting...

Mark
Title: Re: skippa delay
Post by: bridjee on July 31, 2015, 07:58:02 PM
Thanks Warkus,
Sorry to clarify I asked about the delays and how to go about cancelling if I wish and they cancelled the order.   I think it will be a great product and ordered it as soon as the orders opened.
With the continued delays with cryptic reasons provided I was going through the thought process about reviewing the pvr market again as xmas nears.  As I said above IceTV just accelerated that process.
Great to see a company like IceTV bringing a new product to this space.  Hope your patience is rewarded and it is a great PVR.
Title: Re: skippa delay
Post by: Vortical on August 01, 2015, 12:20:00 AM
SKIPPA production will be in full swing by mid-August and we will air-freight your SKIPPAs to avoid any further delay. We are scheduled for first orders to be fulfilled in the last week of August.

Not clear what date this email was sent. Update: Post before that one says it arrived today. Hope I get one this time ... nothing yet. :-\

So mid-August now becomes end of August. At this rate we will be lucky to get our Skippa before Christmas. :o

Ian

I'm not getting any of these delayed shipment emails and my email settings are all ticked under my IceTV account.
Title: Re: skippa delay
Post by: IanL-S on August 01, 2015, 08:39:19 AM
I'm not getting any of these delayed shipment emails and my email settings are all ticked under my IceTV account.
Vortical, the first one I got was the one sent yesterday. I had to get IceTV Tech support to reinstate the necessary emails. No idea why they stopped being sent.

Ian
Title: Re: skippa delay
Post by: Dave at IceTV on August 01, 2015, 03:39:08 PM
I'm not getting any of these delayed shipment emails and my email settings are all ticked under my IceTV account.

PM'd you about the missing emails.

You can see the last email you missed here:
https://www.icetv.com.au/email/5272/
Title: Re: skippa delay
Post by: grahford on August 01, 2015, 05:39:41 PM
I'm not getting any of these delayed shipment emails and my email settings are all ticked under my IceTV account.

Mine seem to be hit and miss as well.  I missed one of the big ones everyone was talking about.  Got the next one.  Haven't gotten this last one.  I did notice that my settings had become unticked, but they have been right now for some time.
Title: Re: skippa delay
Post by: Rat on August 02, 2015, 08:20:58 PM
I'm not getting any of these delayed shipment emails and my email settings are all ticked under my IceTV account.

PM'd you about the missing emails.

You can see the last email you missed here:
https://www.icetv.com.au/email/5272/

Why PM about the missing emails? it is an issue that is affecting many here so why not post an explanation and fix for everyone?
Title: Re: skippa delay
Post by: warkus on August 02, 2015, 09:05:29 PM
If I was taking an educated guess about why - if say because it contained sensitive or personal information about his account which isn't something that would be posted on the public arm of the forum.

Just a guess but likely why it was done via PM...

Mark
Title: Re: skippa delay
Post by: Rat on August 02, 2015, 10:38:29 PM
Yes yes....but still why not explain why the problem has been so widespread? I suspect some advice such as, hypothetically .... there has been an issue at Ice and people's email preferences have accidentally been reset to none.... If so thus a post saying please everyone check your profile for email settings is correct would be helpful and honest. I assume this as others have found their settings have changed as such and so have I, but no doubt Warkus your opinion will remain in line with Ice and you will defend them to the death.
Title: Re: skippa delay
Post by: warkus on August 02, 2015, 11:36:01 PM
I wasn't defending them, just stating an opinion. Your comments are out of line.

Title: Re: skippa delay
Post by: Rat on August 03, 2015, 12:23:22 AM
Out of line? LOL in what way?

Over many posts you have lambasted everyone who dissed Ice while at the same time totally agreeing with their lament. Then you have dismissed their comments as not needed while taking 10x as many words to do so.

Warkus why are you such?  ::)

To save posting again and even though I feel it unnecessary I will answer Bodogs pestering and irrelevant questions. Yes I did order in the first offer and have been watching on and off since the start. NO I have NOT canceled my order because I am unhappy with the way Ice have approached their online presence. I do still hope the hardware is worth the wait and there may be a chance I am pleased, to quit now would be illogical, even if it may be the moral thing to do.

I don't choose to spite myself all the time and in this instance will see what the future holds, if I find that a different box may suit us better then I will have very little loyalty to Ice, as I'm sure everyone  understands.

As for your incredulity to my position, to me it is the same as me still being a customer of Telstra even though they lie to their customers, no other provider covers me, or my electricity company, I have no choice. I do hope Ice are in the same basket the best choice for me out of a poor selection.

Is that a spade I see? yes I think it is :D
Title: Re: skippa delay
Post by: markb on August 03, 2015, 03:57:58 PM
I wasn't defending them, just stating an opinion. Your comments are out of line.

His comments and criticisms are completely sensible. A few others here have complained that they are not receiving ICE emails so why should ICE respond only within a PM? I'm sorry but your "explanation" makes no sense.

Apparently rat has been banned from this forum. Clearly ICE don't like any public criticism.
Title: Re: skippa delay
Post by: FMB on August 03, 2015, 04:24:04 PM
I got the most recent e-mail, but I didn't get the previous one at all. I think they're just messing with us. Let's just hope they don't apply the same rule to shipping.
Title: Re: skippa delay
Post by: warkus on August 03, 2015, 05:08:29 PM
Just to clarify, I was not in any way suggesting RAT was correct or incorrect.

I mearly gave my opinion as to why I thought it may have been done by PM. Whether right or wrong is kind of irrelevant. It's just my opinion.

Personally I'm not having email issues, clearly others are, and if you are "markb" then I think the best course of action for you is to use the phone and ring them, perhaps they can assist you to sort out why it's happening.

Other than that I have nothing further to add, I've already given my opinion above as to why it occurred right or wrong, best people to help you would definitely be ICETV, so call them and perhaps they can enlighten you to the real reason for the problem and even possibly why it was done by PM. Who knows, because I certainly don't.

One last thing, I have had nothing whatsoever to do with RAT being suspended, if indeed he has been. Just wanted to make that clear. 

Mark
Title: Re: skippa delay
Post by: Dave at IceTV on August 04, 2015, 05:57:41 PM
I'm not getting any of these delayed shipment emails and my email settings are all ticked under my IceTV account.

Mine seem to be hit and miss as well.  I missed one of the big ones everyone was talking about.  Got the next one.  Haven't gotten this last one.  I did notice that my settings had become unticked, but they have been right now for some time.
Fixed your missing emails. You were not subscribed to service info type emails.
Title: Re: skippa delay
Post by: raymondjpg on August 04, 2015, 06:41:43 PM
His comments and criticisms are completely sensible.
+1

Apparently rat has been banned from this forum.
Really? I have found Rat's posts to not only be sensible, but often entertaining. Having said that I guess it is ICE's right to ban anybody from this forum, right or wrong.
Title: Re: skippa delay
Post by: grahford on August 04, 2015, 07:46:29 PM
Fixed your missing emails. You were not subscribed to service info type emails.

Thank you.