IceTV Forum

IceTV Guide for IceTV enabled PVRs => Humax => Topic started by: tjcurnow on November 02, 2013, 06:06:52 PM

Title: No iView?
Post by: tjcurnow on November 02, 2013, 06:06:52 PM
Sometime between last weekend and Thursday night, iView stopped working on my Humax HDR-7500T.  I get through to iView OK via the TV Portal, the main screen seems to be relatively up-to-date (e.g. first item at the moment is Serangoon Road, with 6 episodes).  But if I click on any show, the little black box comes up at the bottom with the revolving blue pyramid and Loading ... and then nothing happens and it goes away.  Interestingly, going to the A-Z menu and it's subscreens (e.g. A-D), the programs aren't in alphabetical order like usual - I've no idea whether that's connected or not.  I tried Thurs night, Fri night and today, with nothing happening any time. SBS catch-up works fine.

Machine was on .07 (?), but since I figured a factory reset couldn't hurt just in case, I updated to .09 on the way (with a factory reset afterwards) - exactly the same result (or lack of) for the two sets of firmware.

Anyone else got iView at the moment?

Tim
Title: Re: No iView?
Post by: Dave at IceTV on November 02, 2013, 11:22:00 PM
Hi Tim,

A number of people have reported that iView has stopped working on their Humax. Everything seems normal until you click on a program and then nothing happens. It seems like iView may have changed something at their end which has broken the Humax TV portal.

I would suggest contacting Humax to make sure that they are aware of the problem and working on fixing it.
Title: Re: No iView?
Post by: tjcurnow on November 03, 2013, 10:34:42 AM
Hi Dave,

OK, thanks for the quick response, as always (don't you guys ever sleep?).  I've sent a message to Humax, so now I guess it's a case of waiting to see what they do.  I assume the more people who tell them about it, the more likely a fix, so ...
Title: Re: No iView?
Post by: brsmith on November 03, 2013, 06:16:34 PM
Hi Dave,

Any news from Humax as yet?

Regards
Brendan
Title: Re: No iView?
Post by: mike_a on November 05, 2013, 09:54:39 PM
When using the portal to access Iview I get an under maintenance message up on the screen
Title: Re: No iView?
Post by: JohnOfFloreat on November 06, 2013, 12:05:02 AM
G'day
I also have this problem, except I do not get as far as others.  I cannot get to the iView main page.  SBS On Demand works fine.  (this also establishes that my internet connection and the Humax's network connection is working fine)  iView works fine from my computer
How can this problem be fixed?
Thanks John
Title: Re: No iView?
Post by: dcoggins on November 06, 2013, 08:12:39 AM
ABC posted on Facebook that they were have "problems with iView on certain devices" and were working on it.

Dunno how long that will take with creaky old Aunty though.
Title: Re: No iView?
Post by: tjcurnow on November 06, 2013, 06:51:45 PM
I've had two messages from Humax about it in response to my original email - one that they've noticed the problem; and then one saying that they've talked with ABC iView about it, it's because iView changed something, and that they're trying "their best to resolve the issue with ABC".  That makes it sound like a change with iView caused the problem, but the guy from Humax did seem to be acting as though they were going to actively do things rather than just wait to see if the ABC fixed it all up.  But given the comment from dcoggins above, the ABC seems to think they have something to fix, I'd guess Humax will just wait for iView to settle down before they do anything else.
Title: Re: No iView?
Post by: Dave at IceTV on November 07, 2013, 04:38:13 PM
Hi guys,

It is an ABC iView issue, and not a Humax issue. ABC are aware of it and are working on solving the issue.
https://twitter.com/abciview
Title: Re: No iView?
Post by: dcoggins on November 08, 2013, 12:10:04 PM
Latest Facebook post from ABC iView:

Thanks for your posts. We believe that the issue with iview on Sony Bravia connected televisions has now been resolved and the app is once again working as expected. We recommend that you please restart the device and try the app again.
However, we are still currently working on a resolution for other consoles and connected TVs and will keep you updated as to our progress. We do apologise for the inconvenience and thank you for your patience.
Cheers - The iview team. Thanks.
Title: Re: No iView?
Post by: tjcurnow on November 10, 2013, 11:02:34 AM
I haven't heard anything from Humax, and the ABC twitter feed doesn't mention it, but when I tried to play a program via iView on the Humax last night it worked fine.  The alphabetical ordering is still completely shot, so it's not easy to find the program you're after, but once you find it, it seems to work (at least the three programs I tried).  I guess when they fixed the problem for the Xbox or the Sony Bravia it had the side-effect of making the Humax able to play files again.
Title: Re: No iView?
Post by: martyyyy on June 20, 2014, 05:53:45 PM
IView is not working. I have just got this problem on my Humax HD 7510T. Click on iView and when it loads nothing happens. It was working last week!! Are the ABC aware of this now ??
Title: Re: No iView?
Post by: swamprat96 on June 20, 2014, 07:01:17 PM
Working fine on a 7500 on previous firmware
Title: Re: No iView?
Post by: Dave at IceTV on June 21, 2014, 05:45:16 PM
IView is not working. I have just got this problem on my Humax HD 7510T. Click on iView and when it loads nothing happens. It was working last week!! Are the ABC aware of this now ??
iView is completely broken on the HDR-7500T as well (with the 1.08.21 software and the new 1.08.22 software). It seems like either iView have changed something or Humax have changed their TV Portal. Though I'm not sure why it still works with the old software.

Other customers reported during the week that some iView shows play okay while others don't. Don't know which model or software version they had.

The main Humax website is currently offline. I'm just getting a database error when trying to go to both of the following URLs (to check for new software)
www.humaxdigital.com/au/
www.humaxdigital.com/

But the TV Portal website that the PVR accesses is still online. From a computer you get to see the familiar Loading message followed by a "Humax STB Only!" message.
www.humaxtvportal.com/Home/TVApps

Working fine on a 7500 on previous firmware
How did you eventually get the Humax to stop automatically updating to the newest software?
Title: Re: No iView?
Post by: swamprat96 on June 22, 2014, 09:39:09 AM
[sup How did you eventually get the Humax to stop automatically updating to the newest software/sup]

Went back to an early firmware set it off then upgraded to the previous version to current
Title: Re: No iView?
Post by: martyyyy on June 22, 2014, 03:45:14 PM
 My HDR-7510  has 1.08.22 software and iView is not working. Loads then freezes . How do you downgrade to  1.08.21 ?? The http://www.humaxdigital.com/ is not available!!
Title: Re: No iView?
Post by: mrleung43 on June 22, 2014, 05:07:07 PM
Hi,

I have a Humax too, and iView stopped working intermittently a few weeks ago.
Since then it has stopped working altogether.

Have you had any luck?

If you don't get any customer service here, I am also posting on the ABC iView forum in this thread:
http://www2b.abc.net.au/tmb/Client/Message.aspx?b=98&m=32205&ps=50&dm=2
Title: Re: No iView?
Post by: ahpigsy on August 03, 2014, 11:17:21 AM
I can also confirm that Iview is not working on HDR-7500T.  Main iview screen loads. But to watch a program it just sits there showing the 'loading' screen.
Title: Re: No iView?
Post by: bdm0 on August 11, 2014, 10:40:41 PM
Same here - my Humax HDR 7500T is also stalling at the "loading" page when attempting to open an iView program.
Title: Re: No iView?
Post by: petergms on August 31, 2014, 11:46:52 PM
iview doesn't work for me, either.  I can get to the point of selecting a program, but when I press the control to play the program, my Humax HDR-7500T freezes.  The only means of proceeding is to power the unit off and on again.  This happened only after I sent my PVR into Humax for repairs, and it was returned with a firmware upgrade (1.08.22).  Is Humax fixing this?

-Peter
Title: Re: No iView?
Post by: carlprowse on September 01, 2014, 06:03:45 AM
Is iView working on any Humax firmware version now? This may be an ABC issue rather than a Humax issue?
Title: Re: No iView?
Post by: petergms on September 01, 2014, 10:48:19 AM
I think someone else with a firmware version earlier than 1.08.22 will need to respond to Carl.  I don't know how to downgrade to an earlier version, nor do I think it would be advisable to do so.  The fact that this stopped working after my firmware was upgraded, combined with the fact that the PVR itself freezes, would strongly suggest that this is a Humax problem, not an iview problem.

-Peter
Title: Re: No iView?
Post by: Tricksy on September 01, 2014, 01:35:14 PM
Hi All

I have been experiencing the same problem with both ABC iView and SBS on Demand (ie gets stuck on loading a program then freezes) - reckon it's a Humax problem.

Cheers
Title: Re: No iView?
Post by: skypig on November 17, 2014, 09:58:06 PM
Still no iView
Pretty poor in my opinion.

It's been a problem for a long time.
Shouldn't be insurmountable.

iView works on plenty of devices, so Humax and or Ice TVs to fix IMO.
Title: Re: No iView?
Post by: Tiz on November 18, 2014, 10:01:43 PM
Still no iview, my kids are not happy. I can't remember the last time it did work, I get a page that says currently unavailable
Title: Re: No iView?
Post by: carlprowse on December 03, 2014, 01:35:08 PM
I upgraded my HDR-7500T to the new firmware version 1.08.26 and iView appears to work again.

The Humax site advised the following mods:

New Features and Fixed Problems 
ABC iView App Playback Issue Fixed

Has anyone else tried this upgrade?
Title: Re: No iView?
Post by: Dave at IceTV on December 03, 2014, 05:34:42 PM
Yes, iView is working fine on 1.08.26

1.08.26 has fixed iView for every Humax owner I've spoken to.
Title: Re: No iView?
Post by: ahpigsy on December 11, 2014, 02:54:59 PM
Yes iview works again with the latest upgrade.