IceTV Forum

IceTV General => IceTV EPG Content => Topic started by: Gary on September 01, 2006, 09:28:58 PM

Title: Missing info
Post by: Gary on September 01, 2006, 09:28:58 PM
Hope this is the right spot for this.

Just recently started using IceTV and if I understand correctly you get ABC and ABC2 data from the ABC.

Either way, I noticed today's repeat episode of Spicks and Specks had no repeat flag and more importantly, I am not getting any ABC2 listings after Wednesday (so all the other channels for Thursday)

Thanks and keep up the great work.
Title: Re: Missing info
Post by: Mitch IceGuide on September 04, 2006, 03:17:45 PM
thanks for the feedback ...... ABC2 should be up to nx Sunday (10th) now and hopefully fill up a whole lot more soon. As for the repeat flag? Am baffled how that happened.
Title: Re: Missing info
Post by: Gary on September 04, 2006, 03:53:35 PM
Thanks for the response but I just regrabbed the data and no change - still only to Wednesday.
Title: Re: Missing info
Post by: Gary on September 04, 2006, 06:30:10 PM
Just to let you know ABC2 data is there now for the whole week.

Thanks.
Title: Re: Missing info
Post by: blip on September 06, 2006, 05:29:12 PM
thanks for the feedback ...... ABC2 should be up to nx Sunday (10th) now and hopefully fill up a whole lot more soon.
There isn't any ABC2 data for after Sunday yet so it seems there is still a problem.
Title: Re: Missing info
Post by: Gary on September 06, 2006, 05:40:53 PM
thanks for the feedback ...... ABC2 should be up to nx Sunday (10th) now and hopefully fill up a whole lot more soon.
There isn't any ABC2 data for after Sunday yet so it seems there is still a problem.
What a difference 2 days makes! Same here in Melbourne.
Title: Re: Missing info
Post by: Warrick on September 07, 2006, 08:59:09 AM
At the moment I dont have any data for ABC2 seven nine or ten for wed 13th

Where has it gone ??

Warrick
Title: Re: Missing info
Post by: Mitch IceGuide on September 08, 2006, 10:39:24 AM
I note you were looking for Wed 13th at approx 9am. We aim for 7 days of Guide by 1pm .... that's the recomended time to update. By 1pm you would have had the Wednesday ..... completing the 7 days.
Title: Re: Missing info
Post by: Gary on September 08, 2006, 10:46:40 AM
I note you were looking for Wed 13th at approx 9am. We aim for 7 days of Guide by 1pm .... that's the recomended time to update. By 1pm you would have had the Wednesday ..... completing the 7 days.
That doesn't deal with the ABC2 issue of missing data which only runs to Sunday.
Title: Re: Missing info
Post by: Mitch IceGuide on September 08, 2006, 10:58:30 AM
Nope it didn't. But it DID deal with 7, 9 & 10 for that question. ABC2 won't be updated for awhile ...... bear with us please. I'm sure you don't want a long winded explanation as to why ..... it is beyond our control right now.
Title: Re: Missing info
Post by: Gary on September 08, 2006, 11:20:28 AM
Nope it didn't. But it DID deal with 7, 9 & 10 for that question. ABC2 won't be updated for awhile ...... bear with us please. I'm sure you don't want a long winded explanation as to why ..... it is beyond our control right now.
Thanks for the update.
Title: Re: Missing info
Post by: BenB on September 08, 2006, 09:10:38 PM
So when will we see ABC2?

We use JustEPG straight from the ICE files and we record a fair bit from ABC2, which is now going to fail after Sunday night.
Title: Re: Missing info
Post by: tick007 on September 10, 2006, 09:13:05 AM
ABC2 won't be updated for awhile ...... bear with us please. I'm sure you don't want a long winded explanation as to why ..... it is beyond our control right now.

I'm sure you assume incorrectly.  This is an interruption to service and I, for one, am annoyed I had to search on the forums to find out about it.  And to compound matters, there is no official announcement or explanation of the outage other than your reference above, which completely dismisses the problem.

Mitch, I'm not personally having a go at you here.   But ICE should be way more proactive with things like this... it's what people pay for.  At the very least, a forum announcement should be posted detailing what the problem is and any ETA for resolution.

As you said, it's beyond your control and most people will be forgiving of that.  Ironically, even if it was a monumental screw-up on behalf of ICE, most people would forgive that as well (the first time).  But to not even voluntarily acknowledge the problem... that is unforgivable and is what will lose ICE subscribers.

Please post an announcement as to why we don't have ABC2 data, and when you are hoping to restore the full service we have all paid for.
Title: Re: Missing info
Post by: Jammer on September 11, 2006, 08:05:39 AM
ABC2 won't be updated for awhile ...... bear with us please. I'm sure you don't want a long winded explanation as to why ..... it is beyond our control right now.

I'm sure you assume incorrectly.  This is an interruption to service and I, for one, am annoyed I had to search on the forums to find out about it.  And to compound matters, there is no official announcement or explanation of the outage other than your reference above, which completely dismisses the problem.

Mitch, I'm not personally having a go at you here.   But ICE should be way more proactive with things like this... it's what people pay for.  At the very least, a forum announcement should be posted detailing what the problem is and any ETA for resolution.

As you said, it's beyond your control and most people will be forgiving of that.  Ironically, even if it was a monumental screw-up on behalf of ICE, most people would forgive that as well (the first time).  But to not even voluntarily acknowledge the problem... that is unforgivable and is what will lose ICE subscribers.

Please post an announcement as to why we don't have ABC2 data, and when you are hoping to restore the full service we have all paid for.

I quite agree with this.  I also had to search the forum for news on what's happening with ABC2.  A short announcement would be really, really helpful guys.
Title: Re: Missing info
Post by: brianh on September 11, 2006, 10:29:10 AM
...just a thought...  is it possible - and/or acceptable to other users - to put the comment in place of  the missing data??  That way, no-one needs to log onto the forum, the information is right there where we woud be looking for it anyway...

I would be happy with that, but what do others think?

Cheers,
Brian H
Title: Re: Missing info
Post by: goldcoastguy on September 11, 2006, 11:41:32 AM
I agree.

Maybe something like:

Time: 0000-2359
Title: ABC2 Guide temporarily unavailable
Synopsis: Due to technical issues....... blah, blah, blah.


Evan :->
Title: Re: Missing info
Post by: brianh on September 11, 2006, 01:10:39 PM
Now to really stretch the theory - this would depend on how other STB's store & display their data, but here goes - given that messages relating to a channel can be shown in that channel's info, can that concept be extended to provide a way of flagging important notiices/announcements to end users right where they're watching?  What if it were possible to assign a dummy "channel" which could be used to send & display announcements?    It would be easy enough to transmit, it's just a question of how it could be viewed by the user...

I am guessing that for the Topfield, it might not be workable with the standard EPG unless it could be built into the IceLoader or EPG_Uploader TAPS -  but with something like JustEPG, it could be set up to view the dummy "channel" on page 2...

Just a wild, random and probably impractical thought....

Cheers,
Brian H
Title: Re: Missing info
Post by: vincent on September 11, 2006, 02:11:16 PM
I would happy subscribe to an email for the region I D/L ie Perth Metro and get information from Ice direct about any small problems.  But would also support the input of bogus information advising of technical problems.  Like quite a few when it is total blank we all come looking for answers to the same question - why and when will it be fixed.
Title: Re: Missing info
Post by: goldcoastguy on September 11, 2006, 07:00:17 PM

I am guessing that for the Topfield, it might not be workable with the standard EPG unless it could be built into the IceLoader or EPG_Uploader TAPS -  but with something like JustEPG, it could be set up to view the dummy "channel" on page 2...

Just a wild, random and probably impractical thought....

Cheers,
Brian H

It could work.

Map one of the unused channels (e.g. 7,9 or 10's VPG channel) to an info Ice EPG.


Evan :->