IceTV Forum

IceTV General => IceTV EPG Content => Topic started by: WhiteBox on March 15, 2013, 10:30:18 PM

Title: Sydney Weekender on Saturday Not Listed in IceTV
Post by: WhiteBox on March 15, 2013, 10:30:18 PM
Looking at the Yahoo 7 TV guide Sydney Weekender is listed at 5:30pm.
On IceTV it is not there, and there is another program in it's place.
Anyone know why it is missing?
Title: Re: Sydney Weekender on Saturday Not Listed in IceTV
Post by: Madeleine IceGuide on March 16, 2013, 09:20:47 AM
I can see Sydney Weekender in our guide for Sydney at 5.30pm and it has been scheduled all week.

Can you tell me what device you are using to look at the guide?
Title: Re: Sydney Weekender on Saturday Not Listed in IceTV
Post by: WhiteBox on March 16, 2013, 11:11:08 PM
Hi,

My set top box is a Beyonwiz..
Title: Re: Sydney Weekender on Saturday Not Listed in IceTV
Post by: Dave at IceTV on March 19, 2013, 12:05:53 PM
Hi Whitebox,

Without more information like the region and time-zone selected in your IceTV account and your location it's almost impossible to help.

Even better yet contact support with your IceTV username and we can have a look at your account to check that you have the correct channel numbers enabled.

See "My Guide data is corrupted or missing from some channels" here:
http://support.icetv.com.au/entries/20153628-My-Guide-data-is-corrupted-or-missing-from-some-channels

Clearing the Beyonwiz guide cache often helps for corrupted guide data:
http://support.icetv.com.au/entries/20152757-How-do-I-clear-out-the-cached-guide-and-force-an-update