IceTV Forum

IceTV Applications => Smart Recording on iPhone/iPod Touch/iPad => Topic started by: lewisham23 on December 19, 2012, 09:42:55 PM

Title: Cannot login to app - "Please verify your account"
Post by: lewisham23 on December 19, 2012, 09:42:55 PM
Hi,

I've logged into the website using my account just fine, whenever I try to log into the iphone app I get this error message.
Title: Re: Cannot login to app - "Please verify your account"
Post by: Dave at IceTV on December 20, 2012, 02:01:31 PM
Hi Alex,

You had 2 accounts both with the same email address. I have deleted the free guide only phone app account so you should have no problem logging in to your paid account now.

You may need to reset or deauthorise the phone app first (from the settings menu).
Title: Re: Cannot login to app - "Please verify your account"
Post by: lewisham23 on December 23, 2012, 03:22:15 PM
Hi Dave,

Thanks for that.

How do I reset/deauthorise the phone app? I have tried deleting and re-installing the app already.

Thanks,
Alex
Title: Re: Cannot login to app - "Please verify your account"
Post by: mdowning1941 on December 23, 2012, 04:51:58 PM
Seems I may have the same issue.

Could Support please review and respond?

Cheers
Title: Re: Cannot login to app - "Please verify your account"
Post by: grampus on December 23, 2012, 05:29:25 PM
Hi Dave,

Thanks for that.

How do I reset/deauthorise the phone app? I have tried deleting and re-installing the app already.

Thanks,
Alex
I guess you would have thought that a delete and reinstall would do all that for you.  But if you wish to try the further step, then go to settings on the app, and do a reset application.