IceTV Forum

IceTV General => IceTV EPG Content => Topic started by: colin132 on December 24, 2009, 09:55:55 AM

Title: No 7TWO IceTV EP in the ACT
Post by: colin132 on December 24, 2009, 09:55:55 AM
This new channel started broadcasting in the ACT on 23.12.2009 but ICETV haven't yet added it to the list of available channels.

I tried icetv support who assured me it had.

Anyone else from Canberra suffering a case of localised blindness when looking at their guide where they can't see the program data?
Title: Re: No 7TWO IceTV EP in the ACT
Post by: prl on December 24, 2009, 10:49:18 AM
I'm not seeing 7TWO in my Web My Account>TV Guide settings for the ACT either. Nor am I seeing it in my Widget for the ACT. But then another post said that there's no 7TWO guide for Coffs Harbour (http://www.icetv.com.au/iceforum/index.php?topic=2292.msg11332#msg11332), either. Perhaps the person you spoke to at IceTV thought that because it's available in the state capitals it's available everywhere?

For Beyonwiz recorders, you'll probably need to clear the EPG cache to see the new EPG data when it does become available.
Title: Re: No 7TWO IceTV EP in the ACT
Post by: colin132 on December 24, 2009, 01:35:05 PM
I've tried to get help again and they have told me to clear the cache and reload the EPG.

Fat lot of good that will do if the channel hasn't been set up by Ice for my region.

Why do helpdesks always assume that the problem is yours?

Title: Re: No 7TWO IceTV EP in the ACT
Post by: prl on December 24, 2009, 03:39:39 PM
The only time I've talked to IceTV helpdesk they were very helpful, even though it transpired that it was PEBCAK.

Maybe you need to emphasise that you don't see an entry for 7TWO on your ACT region configuration on the Web My Account>TV Guide. Make sure that they understand that it's got nothing to do with the Beyonwiz at all, it's at the IceTV end.

The ACT appears to be the only regional configuration that doesn't have 7TWO.
Title: Re: No 7TWO IceTV EP in the ACT
Post by: prl on December 24, 2009, 04:02:23 PM
I just spoke to Peter at IceTV support and he said that he didn't know when the IceTV EPG for 7TWO in the ACT would be made available. He agreed it was available for all the other regionals.

He didn't tell me to clear the EPG cache.
Title: Re: No 7TWO IceTV EP in the ACT
Post by: blip on December 24, 2009, 04:14:38 PM
The ACT appears to be the only regional configuration that doesn't have 7TWO.
It may be in the configuration but only as LCN 72 which makes it pretty much useless.
Title: Re: No 7TWO IceTV EP in the ACT
Post by: prl on December 24, 2009, 04:55:50 PM
The ACT appears to be the only regional configuration that doesn't have 7TWO.
It may be in the configuration but only as LCN 72 which makes it pretty much useless.

No, in the ACT configuration it's not there at all, it's not just misconfigured. Some of the others may be present but misconfigured, I don't know what they should be. The ACT just isn't there at all.

It's easy to check.
Title: Re: No 7TWO IceTV EP in the ACT
Post by: Russell at IceTV on December 24, 2009, 05:03:58 PM
Sorry guys, it should be in the ACT guide now as well. Let me know if you still have problems with it.

Russell
Title: Re: No 7TWO IceTV EP in the ACT
Post by: blip on December 24, 2009, 05:07:08 PM
It may be there but you still have it as LCN 72 only. PRIME have 7TWO on LCN 62.
Title: Re: No 7TWO IceTV EP in the ACT
Post by: Russell at IceTV on December 24, 2009, 05:07:43 PM
Ok, is it supposed to be on 62 and 72, or just 62?

Russell
Title: Re: No 7TWO IceTV EP in the ACT
Post by: blip on December 24, 2009, 05:12:31 PM
In PRIME areas it is on 62, in areas serviced by 7 it is 72.
Title: Re: No 7TWO IceTV EP in the ACT
Post by: Russell at IceTV on December 24, 2009, 05:14:23 PM
Ok, thanks.  I've changed it to be on 62 now in ACT.  See how it looks.

Russell
Title: Re: No 7TWO IceTV EP in the ACT
Post by: prl on December 24, 2009, 05:24:38 PM
I can confirm that I'm seeing the ACT configuration for 7TWO on 62 in My Account>TV Guide on the Web page now. It appeared as 72 for a short time. After it went to 62 on the IceTV page, I cleared the EPG cache on my Beyonwiz DP-S1, and the 7TWO EPG is there.

Thanks, Russell.
Title: Re: No 7TWO IceTV EP in the ACT
Post by: tonymy01 on December 24, 2009, 05:27:58 PM
How is that for a Xmas eve quick change!  Well done ICEtv.
Title: Re: No 7TWO IceTV EP in the ACT
Post by: prl on December 24, 2009, 05:34:29 PM
Ok, thanks.  I've changed it to be on 62 now in ACT.  See how it looks.

Russell
It may need to be changed to 62 on some of the other regionals, too, but I don't know which ones.
Title: Re: No 7TWO IceTV EP in the ACT
Post by: blip on December 24, 2009, 05:37:27 PM
How about fixing it in other PRIME areas (eg Woiiongong).
Title: Re: No 7TWO IceTV EP in the ACT
Post by: prl on December 24, 2009, 05:44:16 PM
How about fixing it in other PRIME areas (eg Woiiongong).

Ring IceTV support and let them know. Russell's post sounded like he only thought it was an ACT problem.
Title: Re: No 7TWO IceTV EP in the ACT
Post by: Russell at IceTV on December 24, 2009, 05:49:13 PM
Well, to be honest, I'm not sure what they're supposed to be, but since there aren't a whole lot of people working right now, and you sound pretty confident, I'm going to go with what you said, and we can change it back if necessary.  :)  The following regions have 7TWO on LCN 62 -- all others have it on 72. Let me know if you see any problems:

ACT
Central Coast
Darwin (on 62 and 72)
Gold Coast
QLD Regional (on 62 and 72)
Tasmania (on 62 and 72)
VIC Regional
Wollongong
Title: Re: No 7TWO IceTV EP in the ACT
Post by: prl on December 24, 2009, 05:51:51 PM
I can confirm that 62 is the correct LCN for 7TWO from ACT Black Mountain transmitters.
Title: Re: No 7TWO IceTV EP in the ACT
Post by: colin132 on December 24, 2009, 06:43:23 PM
Hooray!!!!!!! It all works.

Thanks for your help.
Title: Re: No 7TWO IceTV EP in the ACT
Post by: milhouseaus on December 24, 2009, 11:56:12 PM
Well, to be honest, I'm not sure what they're supposed to be, but since there aren't a whole lot of people working right now, and you sound pretty confident, I'm going to go with what you said, and we can change it back if necessary.  :)  The following regions have 7TWO on LCN 62 -- all others have it on 72. Let me know if you see any problems:

Central Coast

Central Coast should be 62 AND 72. Previous to Prime starting 7TWO it was (correctly) 72 only. Central Coast receives both 7 and Prime signals. I would like my 7TWO shows recorded without a massive orange blob in the corner thanks.  ;)
Title: Re: No 7TWO IceTV EP in the ACT
Post by: Russell at IceTV on December 25, 2009, 01:46:22 AM
Central Coast should be 62 AND 72. Previous to Prime starting 7TWO it was (correctly) 72 only. Central Coast receives both 7 and Prime signals.

Ok, thanks for letting me know. Central Coast now has 7TWO on both LCN 62 and 72.

Russell
Title: Re: No 7TWO IceTV EP in the ACT
Post by: prl on December 26, 2009, 03:53:10 PM
Central Coast should be 62 AND 72. Previous to Prime starting 7TWO it was (correctly) 72 only. Central Coast receives both 7 and Prime signals.

Ok, thanks for letting me know. Central Coast now has 7TWO on both LCN 62 and 72.

Russell
Shouldn't Seven Digital/Prime, Seven HD Digital/Prime HD and 7TWO have consistent sets of LCNs?

The latest changes have ACT with Prime on LCNs 6 & 7, Prime Canberra HD on 60 & 70, but 7WTO only on 62. Central Coast has 7 Digital on LCN 7, 7 HD Digital on 70, but 7WTO on 62 & 72.

Victoria Regional has 7 Digital on LCN 7, 7 HD Digital on 70, but 7WTO on 62. That combination seems unlikely to be correct to me.

Certainly the ACT Black Mountain transmitter has Prime Canberra on 6, Prime HD on 60, Prime View 1 on 61, 7TWO on 62 and Prime View 3 on 63. Nothing on 7 or 70-79.